Charter Spectrum
(855) 733-5157 View Spectrum Plans

Spectrum Customer Service

Contact Spectrum’s customer service number or desired department using the information below. Phone numbers for Spectrum are organized according to department with data on location, open hours, and average wait times.

Charter Spectrum customers can often avoid time on hold by contacting Spectrum’s sales, customer service, and support numbers directly. Calls are routed between call centers and Spectrum offices depending on the nature of the call, and the importance of the call for customer retention.

Customers calling to cancel service are usually routed to a retention department where an agent offers special deals to encourage the customer to stay with Spectrum. Not all Spectrum customer service agents are able to give these deals. Spectrum customers often call multiple departments looking for the agent who can help them best.

Phone numbers for Spectrum residential and business service are also split between different divisions of the company. Spectrum Business customers can expect shorter wait times and more dedicated support overall.

Charter Spectrum Customer Service Phone Numbers

DepartmentPhone Number
Customer service phone number (833) 780-1880
Spectrum sales agent (833) 694-9256

Contact Spectrum Customer Service

Call Spectrum using any of the customer service phone numbers listed below. We’ve included all relevant departments that Charter maintains so that you can find exactly what you’re looking for. You’ll also find links to online helpdesks, chat services, and social media accounts as well.

Spectrum Customer Service Phone Number

(833) 780-1880

Call Spectrum’s customer service number for direct access to help with a variety of issues, from billing inquiries to problems with your internet connection and beyond. If you call trying to set up new service, you’ll likely be transferred to the sales department, so if this is your goal you’ll be better off connecting with that division of support directly.

Spectrum Sales Agent Phone Number

(833) 694-9256

For new customers looking to have TV, internet or phone service installed, you can call Spectrum’s sales support hotline directly to avoid going through the main customer service queue. This department should have any and all information that you need pertaining to the latest deals and promotions Spectrum is running in your area.

Charter Spectrum Business Customer Service Phone Numbers

DepartmentPhone Number
Business customer service phone number (Business) (800) 314-7195
Business sales agent (enterprise) (Business) (866) 850-5136

Contact Spectrum Business Internet Customer Service

Use the numbers below to contact Spectrum for information on Spectrum business services including enterprise products and connectivity for small to medium-sized businesses.

Spectrum Business Customer Service Phone Number

(800) 314-7195

For general questions regarding your business account, you can call Spectrum’s business customer service helpline. For small businesses, this is also the primary contact for setting up new service with Spectrum. In general, you can expect to see shorter wait times and premium support on this line. For new enterprise service, call the dedicated enterprise sales number.

Spectrum Enterprise Sales Agent

(866) 850-5136

To set up a new Spectrum enterprise business account, call this number. You’ll be connected with a specialized enterprise sales agent who can walk you through the company’s top-tier business options for TV, internet and phone service.

Spectrum Store Contact Details by City

Store NamePhone NumberStore AddressOpen Hours
TWC - Spectrum (347) 991-9904
115 115 Essex Street, New York, NY 10002

Mon: 6AM–10PM

  • Tue: 6AM–10PM
  • Wed: 6AM–10PM
  • Thu: 6AM–10PM
  • Fri: 6AM–10PM
  • Sat: 6AM–10PM
  • Sun: 6AM–10PM

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Spectrum (866) 874-2389
700 Broadway, New York, NY 10003

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
43 W 23rd St, New York, NY 10010

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
2554 Broadway, New York, NY 10025

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
4211 Broadway, New York, NY 10033

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
1360 3rd Ave, New York, NY 10075

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
100 Cable Way, Staten Island, NY 10303

Mon: 9AM–5PM

  • Tue: 9AM–5PM
  • Wed: 9AM–5PM
  • Thu: 9AM–5PM
  • Fri: 9AM–5PM
  • Sat: Closed
  • Sun: Closed

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Spectrum (866) 874-2389
31-01 23rd Ave, Astoria, NY 11105

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
769 5th Ave, Brooklyn, NY 11232

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum (866) 874-2389
144 N Cherry St Ste #3, Kernersville, NC 27284

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: Closed
  • Sun: Closed

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Spectrum (888) 406-7063
3118-B Northline Ave, Greensboro, NC 27408

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
1201B Raleigh Rd, Chapel Hill, NC 27517

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 9AM–1PM
  • Sun: Closed

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Spectrum (866) 874-2389
910 7th St, Goldsboro, NC 27534

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum (910) 226-2678
101 Innovation Ave # 100, Morrisville, NC 27560

Mon: 7AM–9PM

  • Tue: 7AM–9PM
  • Wed: 7AM–9PM
  • Thu: 7AM–9PM
  • Fri: 7AM–9PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum Field Operations (800) 892-4357
148 Ostwalt Amity Rd, Troutman, NC 28166
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Spectrum (866) 874-2389
2222 South Blvd, Charlotte, NC 28203

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
1214 N Bragg Blvd, Spring Lake, NC 28390

Mon: 9AM–5PM

  • Tue: 9AM–5PM
  • Wed: 9AM–5PM
  • Thu: 9AM–5PM
  • Fri: 9AM–5PM
  • Sat: Closed
  • Sun: Closed

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Spectrum (866) 874-2389
500 Time Warner Dr, Newport, NC 28570

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 9AM–1PM
  • Sun: Closed

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TWC - Spectrum (614) 689-1293
4855 Pintail Creek Dr, Canal Winchester, OH 43110

Mon: 7AM–10PM

  • Tue: 7AM–10PM
  • Wed: 7AM–10PM
  • Thu: 7AM–10PM
  • Fri: 7AM–10PM
  • Sat: 7AM–10PM
  • Sun: 7AM–10PM

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Spectrum (866) 874-2389
1015 Olentangy River Rd, Columbus, OH 43212

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum (866) 874-2389
3770 E Livingston Ave, Columbus, OH 43227

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 9AM–1PM
  • Sun: Closed

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Spectrum (866) 874-2389
2027 W 25th St, Cleveland, OH 44113

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–7PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
7 Severance Cir, Cleveland Heights, OH 44118

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum (866) 874-2389
12556 Rockside Rd, Garfield Heights, OH 44125

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum (866) 874-2389
1919 Brittain Rd, Akron, OH 44310

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
4346 Belden Village St NW, Canton, OH 44718

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
11700 Princeton Pike, Cincinnati, OH 45246

Mon: 10AM–9PM

  • Tue: 10AM–9PM
  • Wed: 10AM–9PM
  • Thu: 10AM–9PM
  • Fri: 10AM–9PM
  • Sat: 10AM–9PM
  • Sun: 12–6PM

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Spectrum (888) 406-7063
3555 Legacy Dr, Frisco, TX 75034

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–7PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
206 E Center St, Duncanville, TX 75116

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 9AM–1PM
  • Sun: Closed

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Spectrum (866) 874-2389
1565 Chenault St, Dallas, TX 75228

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum (866) 874-2389
14079 Senlac Dr, Farmers Branch, TX 75234

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum (866) 874-2389
800 S Main St #242, Keller, TX 76248

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Charter - Spectrum Cable (254) 265-9373
1412 N Valley Mills Dr #101, Waco, TX 76710

Mon: 6AM–10PM

  • Tue: 6AM–10PM
  • Wed: 6AM–10PM
  • Thu: 6AM–10PM
  • Fri: 6AM–10PM
  • Sat: 6AM–10PM
  • Sun: 6AM–10PM

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Spectrum (855) 757-7328
7010 Airport Rd, El Paso, TX 79906

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum (866) 874-2389
2310 N Bellflower Blvd #102, Long Beach, CA 90815

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum Store -
3051 Clairemont Dr, San Diego, CA 92117

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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spectrum -
13179 Black Mountain Rd ste l, San Diego, CA 92129

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum (866) 874-2389
440 El Cielo Rd, Stes 9 & 10 Suites 9 & 10, Palm Springs, CA 92262

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum Retail Store -
3655 Riverside Plaza Dr, Riverside, CA 92506

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–7PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
26487 Ynez Rd suite g suite g, Temecula, CA 92591

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Spectrum (866) 874-2389
1437 S Harbor Blvd #14, Fullerton, CA 92832

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 12–5PM

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Spectrum (866) 874-2389
11935 Valley View St, Garden Grove, CA 92845

Mon: 9AM–7PM

  • Tue: 9AM–7PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Additional Spectrum Customer Service Channels

Time Warner Cable & Spectrum customer service

Since Charter acquired Time Warner Cable and Bright House Networks, the company has combined the primary support page for all three services. On this page, you can find links to provider-specific resources for each company. For Charter’s own service, you will also find a link to an online help database that will assist you with solving simple technical issues with your TV, internet or phone service.

Spectrum contact page

Spectrum Cancellation & Retention Department

This page provides general information for customers looking to change or cancel their Spectrum service. Crucially, you cannot cancel your services directly online. Instead, you’ll need to reach out to Spectrum’s primary customer service number and quest a termination of your services with the agent you are paired with. They will often offer a promotional deal on your current services in order to try and convince you to remain a customer.

Cancel Spectrum service

Spectrum Business Customer Service Channels

Spectrum Business Support

Spectrum’s business support page contains information on setting up and making online payments, as well as signing in and maintaining your account. In addition, you can see current network status and weather outage information, download Spectrum’s business security suite, access call logs, and bcs-support-item-wrapperse general FAQ content centered around the company’s myriad business service offerings.

Get Business support

Spectrum Cancellation Information

Use this page for general information regarding canceling, changing or moving your Spectrum business service. If you have determined to cancel your service entirely, you cannot do so directly from this page. Instead, you’ll need to contact the primary Spectrum business customer service number.

Cancel Spectrum Business

Spectrum Internet Social Media Channels

Spectrum Twitter Account

Spectrum maintains a fairly active presence on Twitter, so if you’re looking to get the company’s attention for any reason, it wouldn’t hurt to start here. As far as Spectrum’s feed itself goes, expect to see primarily marketing and community outreach content shared here.

@GetSpectrum

Spectrum Instagram Account

There isn’t much difference between the content posted on Spectrum’s Instagram page and their Twitter feed, so you won’t be missing out by only interacting/staying updated on the platform of your choice. That said, the company does tend to utilize Instagram’s popular “stories” feature to post about events and service issues across the country, so following them on Instagram isn’t a bad idea if you’re looking to keep in touch.

@getspectrum

Spectrum Facebook Account

Spectrum’s Facebook page largely posts the same type of content found on their Twitter and Instagram profiles. That said, Facebook claims that the page typically responds in about an hour to messages, so if you have a question that you feel would be appropriate for social media, it wouldn’t hurt to start here.

Spectrum Facebook

Spectrum YouTube Account

Spectrum’s YouTube presence is largely filled with advertisements, but that isn’t all of the content included on the company’s channel. You’ll also find a series of self help vidoes meant to assist customers in solving basic networking and setup issues regarding their Spectrum tv, phone and internet service.

Spectrum YouTube

Common Spectrum Customer Service Questions

Spectrum Frequently Asked Questions

  • Is it Charter or Spectrum?

    It’s both. Charter offers the Spectrum service itself, and for the most part, the two names are used interchangeably in marketing materials and on the company’s website.

  • How do I pay my Spectrum bill?

    You can pay your monthly Spectrum bill by visiting the Spectrum customer account page and signing into your account. Once you’re in, simply click “Make a Payment”.

  • How do I reset my Spectrum modem?

    Spectrum uses several different modems depending on your location and service type, but in general, you can reset it by removing the power cable from the back of the device, waiting 30 seconds, and plugging it back in. This should solve many common connection issues.

  • Is Spectrum support open on the weekend?

    Both Spectrum’s online chat and customer support phone number are available 24 hours a day, 7 days a week for active customers. Use the information listed above to reach out to the appropriate department at any time.

  • Does Spectrum charge extra to cancel your contract?

    Spectrum does not charge any early termination fees for canceling service. Since the company does not lock customers into a yearly contract, you’re free to cancel or switch providers whenever you wish.

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