Frontier vs Suddenlink: Side by Side Comparison

A Side-by-Side Comparison of Frontier Communications and Suddenlink Communications in 2022.

Frontier and Suddenlink Service in 2022:

View Frontier and Suddenlink Service in 2022:

Frontier and Suddenlink are two big names in the internet service provider industry. These ISPs cater to their customers by providing a spectrum of plan options featured at different price points and several connection types to accommodate a variety of customers. We noted key similarities and differences below to help you choose the right provider.

Frontier vs Suddenlink Overall Comparison

Frontier vs Suddenlink Overall Comparison

  • Speed

    Call For Details

  • Pricing

    $49.99-149.99/mo.

  • Service Type

    DSL, Fiber, Fixed Wireless, Copper

  • Equipment Fee

    $0 a month

  • Data Cap

    Unlimited Data

  • Speed

    100 Mbps -940 Mbps

  • Pricing

    $34.99-84.99/mo.

  • Equipment Fee

    $10 a month

  • Data Cap

    Unlimited Data

As one of the largest providers in the U.S., Frontier is slightly larger than Suddenlink in terms of people served. Frontier’s DSL service is available to 33.1 million people nationwide across 25 states.  Suddenlink, on the other hand, serves people across states. Both providers offer bundles, contract-free plans, and unlimited data options.

Frontier vs Suddenlink: Best Deals

Internet Deals

Frontier vs. Suddenlink: Best Deals

Frontier and Suddenlink lean on attractive promotions like free months of service, gift cards, or complimentary equipment to win new business. Frontier’s promotional deals often include a waived activation fee and a gift card promotion. Suddenlink typically features gift cards in its monthly deals and other complementary services or waived fees. Featured deals and promotions change often, so check back from time to time at both provider websites to see what offers are on tap each month.

Pros and Cons By Provider

Pros and Cons By Provider

Frontier Internet Pros

  • Contract-free options
  • Nationwide coverage
  • Multiple connection types
  • Unlimited data

Frontier Internet Cons

  • Poor customer service
  • Pricey fees

Suddenlink Pros

  • Unlimited data on most plans
  • Affordable pricing
  • Bundling options
  • Multiple high-speed plans

Suddenlink Cons

  • Expensive activation fee
  • Prices increases after first 1 or 2 years

Both Frontier and Suddenlink are highly competitive in their pricing and plans. However, much of the savings end when promotional pricing ends — typically after one to two years of service. Suddenlink and Frontier offer a full range of plans and bundles to accommodate customers’ budgets and preferences.

Both providers can be a little heavy-handed with activation fees. Unless you can find a promotion where activation fees are waived, your first bill may be much higher than expected when you initiate service.

Frontier vs. Suddenlink: Packages Compared

Packages, aka bundles, are popular options with Frontier and Suddenlink. Frontier’s in-house bundles consist of phone and internet service. For TV, it partners with YouTube TV to offer discounts to new subscribers. (Working with streaming services to provide price breaks is a trend many non-cable internet providers have adopted in recent years.)

Suddenlink offers flexibility in bundling the internet with TV and phone services. Suddenlink provides in-house TV packages based on user preferences and budget. It also provides price breaks for subscribers interested in bundling the internet with their Optimum mobile phone plans.

Frontier vs. Suddenlink: Extra Fees and Contracts

Frontier’s DSL internet plans come with no contracts; however, its fiber plans do require contracts. You can also receive a contract-free plan if you choose a bundled option. If you select a plan that requires a contract, you can expect to pay significant early termination fees if you opt out of your agreement. Other fees include an activation fee for all new services and a monthly equipment rental fee.

Suddenlink offers all of its plans on a month-to-month basis with no annual contracts. This means customers can cancel anytime without facing the financial burden of ETFs. Its plans come with initial promotional prices for the first 12 months, with varying internet speeds. After that, Suddenlink adjusts to its standard rates. Customers can rent or pay the upfront cost for the modem.

Installation

Frontier offers both professional and self-installation if you’re a new customer or plan on upgrading your service. However, you can waive professional installation if you sign a two-year contract. For free self-installation, customers receive a self-install kit with detailed instructions on the website to assist you with the setup process.

Suddenlink has a standard and a premium installation fee. If you sign up online, this can be waived. The technician may have to install an outlet and local hardwiring.

Data cap

Frontier’s customers don’t have to worry about data overage charges because all of its plans have unlimited data. No data caps allow for unlimited internet data usage for various activities such as downloading and streaming.

Suddenlink provides unlimited data on select plans and doesn’t offer the option to add unlimited data to plans with data caps. If you go over your data cap limit, 50 GB of data will be added for an extra fee.

Frontier vs. Suddenlink: Customer Satisfaction

Frontier’s rating with the Better Business Bureau is low. However, it’s been implementing new programs to repair its history and provide improved services and satisfaction. Likewise, Suddenlink performs poorly with some rating services like the BBB. However, it offers a variety of ways for customers to reach out for support — namely, via its customer support center, chat, phone, and YouTube tutorials.

Frontier vs. Suddenlink Internet Review

As of February 2021, BroadBandNow’s editorial team has surveyed 39 Frontier customers and asked them to rate Frontier on 6 different criteria - Reliability, Speed, Equipment, Support, Interaction, and Value.

Overall Frontier customers rated them a 3.5 out of 5, which is ranked 7th of the 10 internet provider customers we surveyed in our study.

As of October 2022, BroadBandNow’s editorial team has not been able to survey enough Suddenlink customers to provide a comprehensive understanding of how this service is meeting customers’ needs or expectations.

Frequently Asked Questions About Frontier and Suddenlink

  • Is Frontier cheaper than Suddenlink?

    Frontier and Suddenlink have very similar monthly price ranges. Frontier’s most affordable DSL plan is $49.99 per month, slightly cheaper than Suddenlink’s at $34.99 per month.

  • Who has faster speeds — Frontier or Suddenlink?

    Frontier’s internet speeds rival Suddenlink’s, but speeds vary by location. Suddenlink has download speeds reaching 940 Mbps.

  • Do Frontier and Suddenlink have unlimited data?

    Frontier offers unlimited data on all of its plans. Suddenlink, however, offers unlimited data with select plans. Opting for a plan without data caps alleviates the hassle of monitoring data usage and the possibility of overage charges.

  • Do Frontier and Suddenlink require a contract?

    Frontier DSL plans don’t require contracts but its fiber plans do. Suddenlink has no annual contracts and instead offers month-to-month plans.