Wave Broadband

Wave has been excellent service at a fantastic price for a high-speed connection. We have had maybe 3 loss of service in 14 months that lasted for maybe an hour.

Since getting Wave, our internet is constantly kicking me off. I thought it was range, so we got a better (very expensive) modem that they recommended. Within a year, it didn't seem to solve the problem, so they said the modem was bad and we needed a new one. Now, we've got an even bigger/better one. I work from home and when I can't connect, I don't get paid. I now have to go back to a landline w/ DSL (if I can even find it) so I can make a living.

Customer service is great, but there can be long hold times. We pay for 55 Mbps but usually only get about 20. Internet and phone go down about once every month or two. Have had issues with internet and phone much more frequently in the last 2 months. Service went out for us and only us for no reason in June. The technician came out and fixed it. Happened again a few weeks later. Technician came out again and fixed it. Ever since then, service would go out for us and only us about once a day in most of August. When the technicians came out a third time, they didn't do anything because the internet and phone were working when they were there. Haven't had any further problems with internet in the last 2 weeks, but there was a problem with the phone service yesterday. I would switch to another provider if I could, but I live in an apartment and I don't know if DSL would be able to handle all of our devices. Plus Wave is cheaper. If you don't mind occasional outages and don't use more than 400 gigabytes of data, then Wave would probably be an okay option. If you're looking for a reliable telephone and internet service, or use more than 400 gigabytes of data then I recommend other providers.

Not bad internet when it actually works but it is the least reliable service I've ever seen. Make sure you have a phone with hotspot capabilities.

Customer service and reliability have been good. Speed would vary due to the distant and traffic on cable. Value seems to be equal to other cable/internet systems.

I was extremely happy with their prices, download speed, and consistency. Very bummed that I'm moving to an area they don't service.

Provided the service I needed and at a fair price. Anytime I called, they were pleasant and professional.

During the year that I have the service, it was excellent. When I called for first time, I noticed the excellent customer service. Now that I'll move to other place, they handle also the cancellation of the service pretty fast. Connection was good, I was able to get my own modem without any issue. i miss Wave Broadband since the new location does not have their services.

Wave has been the best internet provider that we have had since we moved to the bay area. Others charge way too much and were slower connection for a similar price.