About Spectrum
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Charter Spectrum was adopted as the name of Charter Communication’s residential services in 2014.
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While it is often just referred to as “Spectrum®,” Charter Spectrum is the official trade name of Charter Communications.
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Charter Communications acquired Time Warner Cable and Bright House Networks in 2016, which now fall under the Spectrum brand.
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Spectrum saw annual revenue of $48.1 billion in 2020, a 5.1 percent increase over 2019.
Spectrum Availability
SpectrumⓇ is mostly available in urban and suburban areas, including widespread coverage in major metro areas on the East and West coasts such as New York and Los Angeles. Their coverage area increased dramatically after their merger with Time Warner Cable and Bright House Network in 2016, making them one of the top three largest Internet providers in the U.S. While both older brands have been retired, many customers still refer to their service as “TWC” or “Bright House” in certain service areas.
Spectrum Plans and Prices
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One of the defining features of Spectrum, when compared to other cable providers, is their easy-to-understand tiered pricing system, which offers the same price for similar plan speeds nationally. Spectrum Internet plans are favored by cord-cutters, thanks to their unlimited data and affordable contract-free options. In fact, we rank Spectrum third for best Internet providers for streaming.
| Plan Name | Features | Monthly Start Price |
|---|---|---|
| Spectrum Internet® | Up to 200-1000 Mbps in download speeds | $49.99 per month |
| Spectrum TV | 200+ channels | $44.99 per month |
| Spectrum Mobile | Nationwide 5G access | $14.99 per line per GB $45 per line (for unlimited data) |
Spectrum offers three internet plans with prices starting at $49.99 per month. The speed for their lowest-tier plan varies by location, as Spectrum has upgraded it from 100 to 200 Mbps in most areas. TV, home phone, mobile phone bundles are also available from Spectrum. The upgraded speed comes at no extra cost at this time, and may include Spectrum’s 2-year price lock deal.
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Spectrum Internet Speeds
Spectrum uses what’s known as an HFC (Hybrid Fiber-Coaxial) network for the delivery of wired broadband services. In essence, this means data on their network travels over fiber lines for most of the journey to subscribers, but switches over to older, coaxial cable lines for the short distances within neighborhoods. The distance of this coaxial “hop” varies, but the overall effect is that download speeds come in the range of 100 to 1,000 Mbps, with upload speeds up to 10 to 35 Mbps.
The main caveat with HFC or “cable” networks is bandwidth sharing, which is the byproduct of multiple residences being connected to a single fiber “node” in the area. Think of it as branches in a tree getting smaller as they spread out – if one branch needs more water, the tree might send more to that branch at the expense of other branches. You can see this in action during “peak use” hours of the late afternoon and evening, when most customers see a reduction in speeds due to the high volume of streaming on Over the Top (OTT) services like Netflix.
Spectrum Customer Satisfaction
Spectrum ranks fourth in our top 10 providers, with a 3.4 star rating. Participants in our survey rated each provider’s customer service and support, Internet speed and reliability, and overall cost value.
Spectrum ranks close to the top of the charts for Netflix users, with a ranking of No. 5 as of 2018. They’re also well-regarded by OTT video customers since they don’t currently use usage-based billing. This means subscribers can stream as much video content as they like without running into steep fees for extra data use or throttling – even if they don’t subscribe to any Spectrum TV® services.
Spectrum Customer Service
Spectrum’s residential customers have a few ways to contact customer service: via phone at (855) 707-7328, the online chat feature on spectrum.com/contact-spectrum/contact-us, or via the My Spectrum Support app available for iOS and Android devices. Spectrum’s business customers can contact (844) 684-0658 for support or use the resources provided on spectrumbusiness.net/support.
Availability by State
| Alabama | 2,226,927 | 1000mbps |
| Arizona | 178,532 | 1000mbps |
| Arkansas | 141 | 1000mbps |
| California | 19,498,945 | 1000mbps |
| Colorado | 369,207 | 1000mbps |
| Connecticut | 355,355 | 1000mbps |
| Florida | 6,960,459 | 1000mbps |
| Georgia | 1,882,006 | 1000mbps |
| Hawaii | 1,305,596 | 1000mbps |
| Idaho | 145,945 | 1000mbps |
| Illinois | 669,638 | 1000mbps |
| Indiana | 1,282,070 | 1000mbps |
| Kansas | 613,990 | 1000mbps |
| Kentucky | 2,757,831 | 1000mbps |
| Louisiana | 589,966 | 1000mbps |
| Maine | 1,046,562 | 1000mbps |
| Maryland | 6,428 | 1000mbps |
| Massachusetts | 859,561 | 1000mbps |
| Michigan | 2,623,360 | 1000mbps |
| Minnesota | 1,048,983 | 1000mbps |
| Mississippi | 38,987 | 1000mbps |
| Missouri | 3,121,461 | 1000mbps |
| Montana | 593,298 | 1000mbps |
| Nebraska | 643,463 | 1000mbps |
| Nevada | 573,239 | 1000mbps |
| New Hampshire | 157,102 | 1000mbps |
| New Jersey | 209,800 | 1000mbps |
| New Mexico | 34,206 | 1000mbps |
| New York | 11,259,005 | 1000mbps |
| North Carolina | 7,851,495 | 1000mbps |
| Ohio | 9,334,259 | 1000mbps |
| Oregon | 751,129 | 1000mbps |
| Pennsylvania | 377,444 | 1000mbps |
| Rhode Island | 214 | 1000mbps |
| South Carolina | 2,717,794 | 1000mbps |
| Tennessee | 1,795,486 | 1000mbps |
| Texas | 13,067,254 | 1000mbps |
| Utah | 0 | 1000mbps |
| Vermont | 51,192 | 1000mbps |
| Virginia | 207,668 | 1000mbps |
| Washington | 655,180 | 1000mbps |
| West Virginia | 75,451 | 1000mbps |
| Wisconsin | 4,467,872 | 1000mbps |
| Wyoming | 321,667 | 1000mbps |
