AT&T offers Internet Protocol Broadband (IPBB) and fiber-optic internet.
AT&T is the largest communications company and the second-largest mobile telephone services provider in the world.
AT&T recorded annual revenue of $181 billion in 2020.
AT&T provides internet and phone services throughout the United States, with the greatest coverage in the South East, Midwest, as well as California and Nevada.
AT&T offers wired broadband internet using two types of connections: IPBB, a DSL and fiber hybrid connection known as AT&T Internet; and fiber, which is simply branded as AT&T Fiber. Most people with access to AT&T have access to AT&T Internet since DSL is available practically wherever landlines are. AT&T Fiber is mainly available in major cities in southeastern states, the Midwest, and California.
In addition to IPBB and fiber internet service, AT&T also offers digital landline phone service, home security, mobile service, as well as livestreaming and satellite TV via their partnership with DIRECTV.
AT&T Plans and Prices
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AT&T internet plans share one thing in common: They are all contract-free. AT&T Fiber plans offer the best value in terms of cost per Mbps compared to the rest of AT&T’s internet plan. AT&T’s best deals and promotions are tied to AT&T Fiber plans, which also offers the cheapest gigabit internet plan among our highest-rated providers, with prices starting at $60 per month.
However, AT&T Fiber is AT&T’s least available internet service. Most people are likely to see AT&T Internet (IPBB) plans instead, which offer the same price – $45 per month – no matter what speed you choose.
|Plan Name||Download Speed||Monthly Start Price||Data Cap|
|AT&T Fixed Wireless Internet||Up to 25 Mbps||$55 per month||350 GB|
|AT&T Internet||Up to 10-100 Mbps||$45 per month||1 TB|
|AT&T Fiber||Up to 940 Mbps||$35 per month||Unlimited Data|
One thing to remember if AT&T Internet is available near you: They provide the fastest speed available to your residence, meaning you will only see one AT&T Internet plan (although there are at least five in total). In other words, some AT&T subscribers may see download speeds up to 10 or 25 Mbps while others could see up to 100 Mbps.
Although AT&T has some of the lowest pricing across the board, there are additional fees to consider when deciding which provider fits your budget. Visit our AT&T Plans and Pricing page for more on AT&T’s internet fees.
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AT&T Internet Speeds
IPBB and Fiber, the core technologies used to deliver AT&T Internet, have some core differences. The big one is that IPBB uses twisted copper phone lines to deliver data as EF (Electromagnetic Frequency) radio signals. You can think of this as “analog.” Fiber, on the other hand, uses distinct pulses of light over ultra-thin fiber-optical strands to communicate the on-and-off nature of binary data. You can think of this as “digital.” As you might expect, light travels much faster than radio waves, and delivers an internet connection that is 10-plus times faster than IPBB as a result.
IPBB service is often compared to cable, although the two have some key differences as well. The main one is that IPBB is slightly slower in terms of download speed, but delivers an overall more consistent connection since it doesn’t utilize bandwidth sharing as a network management strategy. That said, see how AT&T compares to cable providers like SpectrumⓇ.
AT&T Internet vs. AT&T Wireless
AT&T Internet and AT&T Wireless come from the same company and, in some cases, can be combined for customers who want to bundle. Bundling the two services will result in a discount on your bill or unlimited data for your AT&T Internet plan. It is possible to get internet at home from AT&T Wireless (which is known as mobile broadband or portable internet); however, the speed will not be nearly as fast as their residential internet service.
AT&T Internet Customer Satisfaction
As of September 2021, AT&T has ranked first in customer satisfaction with J.D. Power. This is the fourth year in a row where customers rate AT&T as the best residential internet provider in the South, and it’s the second year in a row that it’s come in first in north central states like Ohio and Illinois.
In our most recent survey, AT&T earned the top spot based on their service reliability, equipment, speed, customer support and interaction with representatives, and overall value.
AT&T Customer Service
Expect longer wait times when calling AT&T’s customer service. For now, the only support number that residential customers can contact is (800) 288-2020. However, AT&T offers an extensive support section on their website (att.com/support), which features walk-through guides for troubleshooting common issues for each service AT&T offers. Business customers can call AT&T business support at (888) 944-0447, or they can visit AT&T’s online business support center at att.com/support/smallbusiness/contact-us.
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