About AT&T Internet

  • AT&T offers Internet Protocol Broadband (IPBB) and fiber-optic internet.

  • AT&T is the largest communications company and the second-largest mobile telephone services provider in the world.

  • AT&T recorded annual revenue of $181 billion in 2020.

  • AT&T provides internet and phone services throughout the United States, with the greatest coverage in the South East, Midwest, as well as California and Nevada.

BroadbandNow’s research is extensive and covers all major internet providers. We’re frequently cited by journalists across the world.

Learn more about the reliability of our data.
AT&T Internet Availability Map. Click for interactive map.

Expert Overview of AT&T Internet‘s Services

AT&T offers wired broadband internet over both IPBB (DSL and fiber hybrid) and Fiber networks throughout much of the United States. They currently have the strongest network footprints in California, Texas, Illinois, and 18 other states and offer service to a population of 122.5 million. In addition to IPBB and fiber internet service, they also offer digital TV, digital landline phone service, and satellite TV via their ownership of DIRECTV.

AT&T Availability

AT&T has a sprawling network of fiber and phone lines across the U.S., as the company originates from the “Baby Bells” court ruling that required AT&T to split into several companies (one of the notable ones being what is now Verizon). Their IPBB coverage leverages this extensive telephone network, while their fiber efforts have been focused on urban and suburban areas with dense populations. AT&T is a common alternative to cable for residential customers since most homes have been hooked into a telephone or cable TV network at some point, making it easy for ISPs like AT&T to deliver internet over these connections.

AT&T IPBB and Fiber Network Specs

IPBB and Fiber, the core technologies used to deliver AT&T Internet, have some core differences. The big one is that IPBB uses twisted copper phone lines to deliver data as EF (Electromagnetic Frequency) radio signal. You can think of this as “analog.” Fiber, on the other hand, uses distinct pulses of light over ultra-thin fiber-optical strands to communicate the on/off nature of binary data. You can think of this as “digital.” As you might expect, light travels much faster than radio waves, and delivers an Internet connection that is 10+ times faster than IPBB as a result.

For most AT&T Internet customers, IPBB will be the available technology, since fiber is expensive and not yet widely rolled out. The backbone of the network is always fiber, but it’s expensive to build fiber out to individual homes, which leaves data traveling the “last mile” over twisted copper phone lines.

IPBB service is often compared to cable, although the two have some key differences as well. The main one is that IPBB is slightly slower in terms of download speed, but delivers an overall more consistent connection since it doesn’t utilize bandwidth sharing as a network management strategy.

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Quick Look at AT&T Plans, Prices, and Fees

AT&T has 11 internet plans in total, most of which are powered by IPBB, and offer speeds up to 100 Mbps. AT&T Fiber plans offer the most value of all their plans, with prices starting at $35 a month for up to 300 Mbps with unlimited data (a feature available for each AT&T Fiber plan). On the other hand, IPBB customers have data caps of 1 TB and all IPBB plans cost $45 a month, regardless of speed, No matter what plan you choose, you will face monthly equipment fees and installation fees if you miss a free installation promotion. Read our AT&T Plans and Pricing page for details on which fees are required and if you need to sign a contract.

AT&T Internet vs AT&T Wireless

AT&T Internet and AT&T Wireless come from the same company and in some cases can be combined for customers who want to bundle. Bundling the two services will result in a discount on your bill or unlimited data for your AT&T Internet plan. It is possible to get internet at home from AT&T Wireless (which is known as mobile broadband or portable internet); however, the speed will not be near as fast as their residential internet service.

AT&T Subsidized Plans

As of April 22, 2016, AT&T offers “Access” plans for low-income consumers who participate in the U.S. Supplemental Nutrition Assistance Program or SNAP. Customers who meet the criteria for service can get basic home wireline access at discounted rates.

AT&T Customer Service

Expect longer wait times when calling AT&T’s customer service. For now, there is only one number to contact support for residential customers, (800) 288-2020. However, AT&T offers an extensive support section on their website (att.com/support) featuring walkthrough guides to troubleshoot common issues for each service AT&T offers. Business customers can contact AT&T business support at (888) 944-0447, or visit AT&T’s online business support center at att.com/support/smallbusiness/contact-us.

AT&T Internet Customer Satisfaction

Among 104,175 ratings collected to date for AT&T Internet, 41.1 percent of customers gave AT&T Internet a favorable rating.

These results are not surprising considering the broadband industry overall, which maintains an average favorability rating among all providers close to 48.4 percent. Similarly, while AT&T’s ACSI rating tends to below, it’s not unusual, given its industry context, which has low ratings similar to airlines.

AT&T Internet Reputation

AT&T is based on copper IPBB technology, and as such, faces some network issues in rural areas where they are often the only option. This leaves many customers frustrated as they feel that they have no other option — even if AT&T’s local plans might be more expensive or less high-performing than the cable and fiber plans available in more urban, central areas.

AT&T uses data caps, also known as “usage-based billing,” to manage network traffic on much of their IPBB network. These caps are disliked by “cord-cutters” and other customers who feel that they should not have limits placed on their access to the internet “pipe.” Regardless, usage-based billing has become a trend in the internet access market, largely as a response to increased bandwidth use by major OTT (over the top) streaming services such as Netflix and Youtube. Data reports from sources like Akamai and Sandvine routinely indicated that streamed video accounts for as much as 70 percent of all internet traffic in North America, and that number is expected to continue growing as OTT becomes the standard for entertainment delivery.

As of 2018, AT&T ranked No. 13 on Netflix’s ISP report card. While this is the last spot on the list, since only 13 providers make the scoreboard at all, AT&T is considered a reasonable option for customers who want to consume streamed video content.

AT&T Corporation and Company Details

While people tend to think of Comcast as the “Kleenex” of internet service when they think of home internet, AT&T rivals them in network size and actually beats them in terms of revenue (as of 2018). While Comcast originates from a TV service background, AT&T has its roots in Bell, the original telephone provider in the U.S. and the world. The AT&T brand, as it’s known today, was born from the “Baby Bells” court-ordered breakup of 1982 due to an antitrust lawsuit that considered the company a monopoly due to their massive infrastructure ownership.

AT&T currently maintains a complex corporate holding structure that includes a wide variety of acquisitions, from Cricket Wireless to DIRECTV. Holding companies for their internet services have traditionally been broken up regionally — including AT&T Midwest and AT&T Kansas, to cite a few examples.

As of 2018, AT&T is broadly reorganizing into the following divisions: Business Solutions and International, AT&T Entertainment Group, and AT&T Mobility.

Availability by State

Alabama 3,088,251 940mbps
Arkansas 1,591,866 940mbps
California 26,323,895 940mbps
Florida 9,935,986 940mbps
Georgia 7,040,684 940mbps
Illinois 9,940,657 940mbps
Indiana 3,416,495 940mbps
Kansas 2,102,423 940mbps
Kentucky 2,008,167 940mbps
Louisiana 3,507,647 940mbps
Michigan 7,319,578 940mbps
Mississippi 2,329,273 940mbps
Missouri 3,740,137 940mbps
Nevada 533,726 940mbps
North Carolina 3,963,455 940mbps
Ohio 5,914,248 940mbps
Oklahoma 2,498,466 940mbps
South Carolina 2,559,441 940mbps
Tennessee 4,374,449 940mbps
Texas 17,081,144 940mbps
Wisconsin 3,240,379 940mbps

Cities and Towns AT&T Internet Has Coverage

  • Bessemer, AL
  • Birmingham, AL
  • Decatur, AL
  • Florence, AL
  • Gadsden, AL
  • Huntsville, AL
  • Madison, AL
  • Mobile, AL
  • Montgomery, AL
  • Phenix City, AL
  • Tuscaloosa, AL
  • Conway, AR
  • Fayetteville, AR
  • Fort Smith, AR
  • Hot Springs, AR
  • Jonesboro, AR
  • Little Rock, AR
  • North Little Rock, AR
  • Rogers, AR
  • Springdale, AR
  • Alameda, CA
  • Alhambra, CA
  • Anaheim, CA
  • Antioch, CA
  • Arcadia, CA
  • Bakersfield, CA
  • Bell Gardens, CA
  • Bellflower, CA
  • Berkeley, CA
  • Buena Park, CA
  • Burbank, CA
  • Canoga Park, CA
  • Canyon Country, CA
  • Carlsbad, CA
  • Carmichael, CA
  • Carson, CA
  • Chico, CA
  • Chula Vista, CA
  • Citrus Heights, CA
  • Clovis, CA
  • Compton, CA
  • Concord, CA
  • Corona, CA
  • Costa Mesa, CA
  • Cupertino, CA
  • Daly City, CA
  • Davis, CA
  • El Cajon, CA
  • El Monte, CA
  • Escondido, CA
  • Fairfield, CA
  • Folsom, CA
  • Fontana, CA
  • Fremont, CA
  • Fresno, CA
  • Fullerton, CA
  • Garden Grove, CA
  • Gardena, CA
  • Glendale, CA
  • Hanford, CA
  • Hawthorne, CA
  • Hayward, CA
  • Huntington Park, CA
  • Inglewood, CA
  • Irvine, CA
  • La Habra, CA
  • La Mesa, CA
  • Laguna Niguel, CA
  • Lake Forest, CA
  • Lakewood, CA
  • Livermore, CA
  • Lodi, CA
  • Long Beach, CA
  • Los Angeles, CA
  • Lynwood, CA
  • Madera, CA
  • Merced, CA
  • Milpitas, CA
  • Mission Viejo, CA
  • Modesto, CA
  • Montebello, CA
  • Monterey Park, CA
  • Mountain View, CA
  • Napa, CA
  • National City, CA
  • Newport Beach, CA
  • North Hollywood, CA
  • Northridge, CA
  • Oakland, CA
  • Oceanside, CA
  • Orange, CA
  • Pacoima, CA
  • Palmdale, CA
  • Palo Alto, CA
  • Panorama City, CA
  • Pasadena, CA
  • Petaluma, CA
  • Pittsburg, CA
  • Pleasanton, CA
  • Porterville, CA
  • Rancho Cordova, CA
  • Redding, CA
  • Redwood City, CA
  • Reseda, CA
  • Rialto, CA
  • Richmond, CA
  • Riverside, CA
  • Rosemead, CA
  • Sacramento, CA
  • Salinas, CA
  • San Bernardino, CA
  • San Clemente, CA
  • San Diego, CA
  • San Francisco, CA
  • San Gabriel, CA
  • San Jose, CA
  • San Leandro, CA
  • San Luis Obispo, CA
  • San Marcos, CA
  • San Mateo, CA
  • San Pablo, CA
  • San Pedro, CA
  • San Rafael, CA
  • San Ramon, CA
  • Santa Ana, CA
  • Santa Clara, CA
  • Santa Cruz, CA
  • Santa Rosa, CA
  • Simi Valley, CA
  • South Gate, CA
  • South San Francisco, CA
  • Spring Valley, CA
  • Stockton, CA
  • Sunnyvale, CA
  • Thousand Oaks, CA
  • Torrance, CA
  • Tracy, CA
  • Tulare, CA
  • Turlock, CA
  • Tustin, CA
  • Union City, CA
  • Vacaville, CA
  • Valencia, CA
  • Vallejo, CA
  • Van Nuys, CA
  • Ventura, CA
  • Visalia, CA
  • Vista, CA
  • Walnut Creek, CA
  • Watsonville, CA
  • Westminster, CA
  • Woodland, CA
  • Woodland Hills, CA
  • Yorba Linda, CA
  • Yuba City, CA
  • Boca Raton, FL
  • Boynton Beach, FL
  • Brooksville, FL
  • Cocoa, FL
  • Daytona Beach, FL
  • Deland, FL
  • Delray Beach, FL
  • Deltona, FL
  • Fort Lauderdale, FL
  • Fort Pierce, FL
  • Gainesville, FL
  • Hialeah, FL
  • Hollywood, FL
  • Homestead, FL
  • Jacksonville, FL
  • Jupiter, FL
  • Lake Worth, FL
  • Melbourne, FL
  • Miami, FL
  • Miami Beach, FL
  • Milton, FL
  • Opa Locka, FL
  • Orange Park, FL
  • Orlando, FL
  • Ormond Beach, FL
  • Oviedo, FL
  • Palm Bay, FL
  • Palm Beach Gardens, FL
  • Palm Coast, FL
  • Panama City, FL
  • Pensacola, FL
  • Pompano Beach, FL
  • Port Orange, FL
  • Port Saint Lucie, FL
  • Saint Augustine, FL
  • Sanford, FL
  • Spring Hill, FL
  • Stuart, FL
  • Vero Beach, FL
  • West Palm Beach, FL
  • Acworth, GA
  • Albany, GA
  • Alpharetta, GA
  • Athens, GA
  • Atlanta, GA
  • Augusta, GA
  • Brunswick, GA
  • Buford, GA
  • Canton, GA
  • Carrollton, GA
  • Cartersville, GA
  • Columbus, GA
  • Conyers, GA
  • Covington, GA
  • Cumming, GA
  • Dallas, GA
  • Decatur, GA
  • Douglasville, GA
  • Duluth, GA
  • Fayetteville, GA
  • Gainesville, GA
  • Griffin, GA
  • Jonesboro, GA
  • Kennesaw, GA
  • Lawrenceville, GA
  • Lilburn, GA
  • Lithonia, GA
  • Loganville, GA
  • Macon, GA
  • Marietta, GA
  • Mcdonough, GA
  • Newnan, GA
  • Norcross, GA
  • Powder Springs, GA
  • Rome, GA
  • Roswell, GA
  • Savannah, GA
  • Smyrna, GA
  • Snellville, GA
  • Stockbridge, GA
  • Stone Mountain, GA
  • Suwanee, GA
  • Valdosta, GA
  • Warner Robins, GA
  • Woodstock, GA
  • Arlington Heights, IL
  • Aurora, IL
  • Belleville, IL
  • Berwyn, IL
  • Bolingbrook, IL
  • Champaign, IL
  • Chicago, IL
  • Cicero, IL
  • Crystal Lake, IL
  • Decatur, IL
  • Des Plaines, IL
  • Elgin, IL
  • Evanston, IL
  • Joliet, IL
  • Naperville, IL
  • Orland Park, IL
  • Palatine, IL
  • Peoria, IL
  • Plainfield, IL
  • Rockford, IL
  • Round Lake, IL
  • Schaumburg, IL
  • Skokie, IL
  • Springfield, IL
  • Tinley Park, IL
  • Waukegan, IL
  • Wheaton, IL
  • Anderson, IN
  • Bloomington, IN
  • Carmel, IN
  • Columbus, IN
  • Crown Point, IN
  • Evansville, IN
  • Fishers, IN
  • Gary, IN
  • Greenwood, IN
  • Hammond, IN
  • Indianapolis, IN
  • Kokomo, IN
  • Muncie, IN
  • Noblesville, IN
  • South Bend, IN
  • Kansas City, KS
  • Lawrence, KS
  • Manhattan, KS
  • Olathe, KS
  • Overland Park, KS
  • Shawnee, KS
  • Topeka, KS
  • Wichita, KS
  • Bowling Green, KY
  • Louisville, KY
  • Owensboro, KY
  • Baton Rouge, LA
  • Bossier City, LA
  • Denham Springs, LA
  • Houma, LA
  • Kenner, LA
  • Lafayette, LA
  • Lake Charles, LA
  • Metairie, LA
  • Monroe, LA
  • New Iberia, LA
  • New Orleans, LA
  • Shreveport, LA
  • Slidell, LA
  • Ann Arbor, MI
  • Battle Creek, MI
  • Bay City, MI
  • Canton, MI
  • Clinton Township, MI
  • Dearborn, MI
  • Detroit, MI
  • East Lansing, MI
  • Farmington, MI
  • Flint, MI
  • Grand Rapids, MI
  • Holland, MI
  • Jackson, MI
  • Kalamazoo, MI
  • Lansing, MI
  • Livonia, MI
  • Macomb, MI
  • Midland, MI
  • Pontiac, MI
  • Rochester, MI
  • Saginaw, MI
  • Saint Clair Shores, MI
  • Southfield, MI
  • Sterling Heights, MI
  • Taylor, MI
  • Traverse City, MI
  • Troy, MI
  • Utica, MI
  • Warren, MI
  • Waterford, MI
  • West Bloomfield, MI
  • Westland, MI
  • Ypsilanti, MI
  • Ballwin, MO
  • Chesterfield, MO
  • Florissant, MO
  • Independence, MO
  • Jefferson City, MO
  • Joplin, MO
  • Kansas City, MO
  • Lees Summit, MO
  • O Fallon, MO
  • Saint Charles, MO
  • Saint Joseph, MO
  • Saint Louis, MO
  • Saint Peters, MO
  • Springfield, MO
  • Biloxi, MS
  • Brandon, MS
  • Gulfport, MS
  • Hattiesburg, MS
  • Jackson, MS
  • Meridian, MS
  • Apex, NC
  • Asheville, NC
  • Burlington, NC
  • Cary, NC
  • Chapel Hill, NC
  • Charlotte, NC
  • Durham, NC
  • Gastonia, NC
  • Goldsboro, NC
  • Greensboro, NC
  • Hendersonville, NC
  • Lexington, NC
  • Matthews, NC
  • Mooresville, NC
  • Raleigh, NC
  • Salisbury, NC
  • Statesville, NC
  • Wilmington, NC
  • Winston Salem, NC
  • Carson City, NV
  • Reno, NV
  • Sparks, NV
  • Akron, OH
  • Canton, OH
  • Cleveland, OH
  • Columbus, OH
  • Dayton, OH
  • Dublin, OH
  • Lancaster, OH
  • Massillon, OH
  • Mentor, OH
  • Middletown, OH
  • Springfield, OH
  • Toledo, OH
  • Warren, OH
  • Westerville, OH
  • Youngstown, OH
  • Edmond, OK
  • Lawton, OK
  • Norman, OK
  • Oklahoma City, OK
  • Tulsa, OK
  • Aiken, SC
  • Anderson, SC
  • Charleston, SC
  • Columbia, SC
  • Easley, SC
  • Florence, SC
  • Greenville, SC
  • Greer, SC
  • Lexington, SC
  • Mount Pleasant, SC
  • North Charleston, SC
  • Simpsonville, SC
  • Spartanburg, SC
  • Summerville, SC
  • Antioch, TN
  • Chattanooga, TN
  • Clarksville, TN
  • Cleveland, TN
  • Cordova, TN
  • Franklin, TN
  • Hendersonville, TN
  • Jackson, TN
  • Knoxville, TN
  • Maryville, TN
  • Memphis, TN
  • Murfreesboro, TN
  • Nashville, TN
  • Abilene, TX
  • Allen, TX
  • Amarillo, TX
  • Arlington, TX
  • Austin, TX
  • Beaumont, TX
  • Brownsville, TX
  • Burleson, TX
  • Cedar Park, TX
  • Conroe, TX
  • Corpus Christi, TX
  • Cypress, TX
  • Dallas, TX
  • Edinburg, TX
  • El Paso, TX
  • Euless, TX
  • Flower Mound, TX
  • Fort Worth, TX
  • Frisco, TX
  • Garland, TX
  • Grand Prairie, TX
  • Harlingen, TX
  • Houston, TX
  • Humble, TX
  • Huntsville, TX
  • Irving, TX
  • Katy, TX
  • Keller, TX
  • Laredo, TX
  • Longview, TX
  • Lubbock, TX
  • Mansfield, TX
  • Mcallen, TX
  • Mckinney, TX
  • Mesquite, TX
  • Midland, TX
  • Mission, TX
  • Missouri City, TX
  • New Braunfels, TX
  • North Richland Hills, TX
  • Odessa, TX
  • Pasadena, TX
  • Pearland, TX
  • Pflugerville, TX
  • Pharr, TX
  • Plano, TX
  • Richardson, TX
  • Richmond, TX
  • Round Rock, TX
  • San Antonio, TX
  • Spring, TX
  • Sugar Land, TX
  • Temple, TX
  • Tomball, TX
  • Tyler, TX
  • Victoria, TX
  • Waco, TX
  • Weatherford, TX
  • Weslaco, TX
  • Wichita Falls, TX
  • Appleton, WI
  • Eau Claire, WI
  • Fond Du Lac, WI
  • Green Bay, WI
  • Janesville, WI
  • Kenosha, WI
  • Madison, WI
  • Milwaukee, WI
  • Oshkosh, WI
  • Racine, WI
  • Sheboygan, WI
  • Waukesha, WI

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Top 3 Fastest Internet Providers in 19 states
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Top 5 Fastest Internet Providers in 22 states
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Top 10 Fastest Internet Providers in 27 states
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Frequently Asked Questions about AT&T Internet

  • Is AT&T fiber available in my area?

    As AT&T’s fiber network is the largest in the US, there is a chance you can get service, but you will need to use our zip code search function to see specific availability in your area.

  • Is AT&T discontinuing U-verse?

    AT&T has not currently announced any changes to its U-verse line.