About Frontier Communications

  • Before the rebranding to Frontier Communications Corporation, the company was known as Citizens Utility Company until 2000 and Citizens Communications Company until 2008.

  • Frontier offers fiber and DSL services in 29 states.

  • In 2009, Frontier acquired Verizon’s landline networks in 14 states for a sum of $8.6 billion, with $10.5 billion in additional assets acquired in 2015.

  • After two straight years of declining revenue, Frontier filed for bankruptcy in 2020.

  • Frontier rebranded its fiber services to Frontier FiberOptic in early 2021.

BroadbandNow’s research is extensive and covers all major internet providers. We’re frequently cited by journalists across the world.

Learn more about the reliability of our data.
Frontier Communications Availability Map. Click for interactive map.

Overview of Frontier‘s Services

Frontier Communications has been offering DSL (Digital Subscriber Line) Internet services in rural and suburban US markets since 2008, with current coverage in California, Florida, Connecticut, and 23 other states as of 2021. In 2014, Frontier acquired additional network coverage from Verizon, including fiber network areas, which are now marketed as “Frontier FiberOptic.” The service in these areas is similar to Verizon Fios, although the TV service and pricing is unique to Frontier.

Frontier Availability

Aside from some dead zone areas in far western states like Wyoming, Colorado, and Kansas, Frontier has availability in most of the country, including California, Florida, Connecticut, and 23 other states. As a DSL provider, one of Frontier’s strengths is in their widespread rural availability, since even rural households usually have access to the twisted copper phone lines needed to deliver Frontier’s DSL connection. Frontier FiberOptic is mostly available in dense, urban areas like Seattle — as is the norm for fiber infrastructure due to the high costs associated with its installation on the provider’s side.

Frontier FiberOptic vs Frontier DSL

Frontier has two distinct networks: their standard DSL network and their FiberOptic network, which was acquired from Verizon. The main difference is that DSL is significantly slower than fiber; however, Frontier has been building out more fiber backbone in recent years, which has boosted the overall speed and bandwidth of DSL Frontier connections.

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Fronter Fiber vs DSL Technical Specs

DSL is an acronym for “Digital Subscriber Line,” and describes the use of existing twisted copper telephone lines to transmit digital data. In a sense, this is a case of internet data “piggybacking” on an existing network, which was designed and installed for a totally different purpose (delivering phone calls) decades ago. The benefit of this system is that the cost to roll out to customers is low — virtually everyone has a phone line, so virtually anyone can get the internet this way. The main issue with Frontier DSL, which is now marketed as just “Frontier Internet,” is that there are bandwidth limitations inherent in DSL. This is because delivering data as radio frequencies over copper is not the most efficient way to send binary data. Frontier works to combat this by laying fiber lines near subscribers so the data only has to travel a short distance over these less-efficient lines.
Fiber service for consumers uses fiber-optic cables, which are designed specifically for transmitting digital data. They send as light pulses over tightly bundled glass strands, which allows it to move very quickly and to efficiently represent binary data. The caveat with fiber is that it’s very expensive to run all the way to individual subscriber addresses. Frontier mostly provides fiber through the fiber networks they acquired from Verizon in 2014.

Frontier Internet Rating

19,034 customers have left ratings for Frontier using our IP-verified review system. Of those responses, 33.6 percent were positive, compared to the 48.4 percent rating of all Internet providers in the USA averaged.

Frontier had the No. 9 spot on Netflix’s ISP Leaderboards as of the first quarter of 2018, which is consistent with their overall performance. This confirms that they’re a workable option for customers who intend to use OTT (Over the Top) streaming services rather than traditional TV plans from Frontier directly or through a third-party satellite provider.

Frontier Customer Service

Though many providers separate billing, sales, and technical support into dedicated helplines, Frontier just has one central support number to call: 800-921-8101. If you’re looking to cancel your service outright, Frontier does have a dedicated customer retention number to call. You can save time by calling this number directly, but be aware that you will likely reach a sales agent who will offer you a special rate to remain a Frontier customer. Business customers can contact Frontier’s business customer service and tech support at 800-921-8102. If you’re looking to cancel your business internet with Frontier, call 866-786-6693.

Frontier Communications History and Structure

Frontier is the fourth largest telecom in the U.S., and has its headquarters in Norwalk, Connecticut. It is publicly traded under the acronym FTR.

In 2009, Frontier spent $8.6 billion to acquire a substantial copper phone line and fiber footprint from Verizon Communications, which was folded into Frontier under the subsidiary “Frontier Communications ILEC Holdings.” The fiber areas included in Frontier’s takeover of these areas are now advertised as “Frontier FiberOptic.” 4.8 million landlines were included in this massive sale, which has had mixed success from a business perspective; it’s also resulted in some consumer confusion about FiberOptic services, as the pricing and channel packages are different from the original Verizon Fios offerings in these areas.

Like most major telecoms, Frontier Communications operates a number of subsidiaries. As of 2018, those are:

  • Citizens Cable Company
  • Citizens Capital Ventures Corporation
  • Frontier Communications ILEC Holdings
  • Frontier Subsidiary Telco LLC
  • Frontier Telephone of Rochester
  • Southern New England Telephone
  • SNET America

Availability by State

Alabama 50,870 940mbps
Arizona 309,548 940mbps
California 8,112,505 940mbps
Connecticut 3,392,156 940mbps
Florida 3,669,662 940mbps
Georgia 49,897 940mbps
Illinois 1,624,869 940mbps
Indiana 1,670,727 940mbps
Iowa 82,719 940mbps
Michigan 1,298,687 940mbps
Minnesota 498,690 940mbps
Mississippi 16,594 940mbps
Nebraska 83,975 940mbps
Nevada 90,507 940mbps
New Mexico 24,708 940mbps
New York 1,676,365 940mbps
North Carolina 607,481 940mbps
Ohio 1,586,888 940mbps
Pennsylvania 565,956 940mbps
South Carolina 323,294 940mbps
Tennessee 209,796 940mbps
Texas 2,424,197 940mbps
Utah 47,580 940mbps
Washington 1,118 940mbps
West Virginia 1,615,147 940mbps
Wisconsin 689,803 940mbps

Cities and Towns Frontier Communications Has Coverage

  • Atmore, AL
  • Bullhead City, AZ
  • Kingman, AZ
  • Lake Havasu City, AZ
  • Adelanto, CA
  • Apple Valley, CA
  • Arcadia, CA
  • Arroyo Grande, CA
  • Azusa, CA
  • Baldwin Park, CA
  • Banning, CA
  • Barstow, CA
  • Beaumont, CA
  • Bell Gardens, CA
  • Bellflower, CA
  • Blythe, CA
  • Brea, CA
  • Camarillo, CA
  • Cathedral City, CA
  • Cerritos, CA
  • Chatsworth, CA
  • Chino, CA
  • Chino Hills, CA
  • Claremont, CA
  • Coachella, CA
  • Colton, CA
  • Corcoran, CA
  • Corona, CA
  • Covina, CA
  • Crescent City, CA
  • Culver City, CA
  • Cypress, CA
  • Desert Hot Springs, CA
  • Diamond Bar, CA
  • Downey, CA
  • Duarte, CA
  • Elk Grove, CA
  • Fontana, CA
  • Fountain Valley, CA
  • Garden Grove, CA
  • Glendora, CA
  • Goleta, CA
  • Granada Hills, CA
  • Hacienda Heights, CA
  • Hemet, CA
  • Hermosa Beach, CA
  • Hesperia, CA
  • Huntington Beach, CA
  • Indio, CA
  • La Habra, CA
  • La Mirada, CA
  • La Puente, CA
  • La Quinta, CA
  • La Verne, CA
  • Laguna Beach, CA
  • Lake Elsinore, CA
  • Lakewood, CA
  • Lancaster, CA
  • Lathrop, CA
  • Lawndale, CA
  • Loma Linda, CA
  • Lompoc, CA
  • Long Beach, CA
  • Los Alamitos, CA
  • Los Angeles, CA
  • Los Gatos, CA
  • Malibu, CA
  • Manhattan Beach, CA
  • Manteca, CA
  • Marina Del Rey, CA
  • Menifee, CA
  • Mission Hills, CA
  • Monrovia, CA
  • Montclair, CA
  • Moreno Valley, CA
  • Morgan Hill, CA
  • Murrieta, CA
  • Newbury Park, CA
  • Nipomo, CA
  • North Hills, CA
  • Northridge, CA
  • Norwalk, CA
  • Novato, CA
  • Ontario, CA
  • Oxnard, CA
  • Pacific Palisades, CA
  • Pacoima, CA
  • Palm Desert, CA
  • Palm Springs, CA
  • Palmdale, CA
  • Palos Verdes Peninsula, CA
  • Panorama City, CA
  • Patterson, CA
  • Perris, CA
  • Pico Rivera, CA
  • Pomona, CA
  • Port Hueneme, CA
  • Porter Ranch, CA
  • Rancho Cucamonga, CA
  • Rancho Mirage, CA
  • Rancho Palos Verdes, CA
  • Redlands, CA
  • Redondo Beach, CA
  • Reedley, CA
  • Ridgecrest, CA
  • Rowland Heights, CA
  • Sacramento, CA
  • San Bernardino, CA
  • San Dimas, CA
  • San Fernando, CA
  • San Jacinto, CA
  • Santa Barbara, CA
  • Santa Maria, CA
  • Santa Monica, CA
  • Santa Paula, CA
  • Saratoga, CA
  • Seal Beach, CA
  • South El Monte, CA
  • Stanton, CA
  • Sun City, CA
  • Sunland, CA
  • Susanville, CA
  • Sylmar, CA
  • Temecula, CA
  • Thermal, CA
  • Thousand Oaks, CA
  • Torrance, CA
  • Tujunga, CA
  • Twentynine Palms, CA
  • Upland, CA
  • Venice, CA
  • Victorville, CA
  • Walnut, CA
  • West Covina, CA
  • Westlake Village, CA
  • Westminster, CA
  • Whittier, CA
  • Wildomar, CA
  • Winchester, CA
  • Yucaipa, CA
  • Yucca Valley, CA
  • Ansonia, CT
  • Avon, CT
  • Berlin, CT
  • Bethel, CT
  • Bloomfield, CT
  • Branford, CT
  • Bridgeport, CT
  • Bristol, CT
  • Cheshire, CT
  • Danbury, CT
  • Darien, CT
  • East Hartford, CT
  • East Haven, CT
  • Enfield, CT
  • Fairfield, CT
  • Farmington, CT
  • Glastonbury, CT
  • Greenwich, CT
  • Groton, CT
  • Guilford, CT
  • Hamden, CT
  • Hartford, CT
  • Madison, CT
  • Manchester, CT
  • Meriden, CT
  • Middletown, CT
  • Milford, CT
  • Monroe, CT
  • Naugatuck, CT
  • New Britain, CT
  • New Canaan, CT
  • New Haven, CT
  • New London, CT
  • New Milford, CT
  • Newington, CT
  • North Haven, CT
  • Norwalk, CT
  • Norwich, CT
  • Plainville, CT
  • Ridgefield, CT
  • Rocky Hill, CT
  • Shelton, CT
  • South Windsor, CT
  • Southbury, CT
  • Southington, CT
  • Stamford, CT
  • Storrs Mansfield, CT
  • Stratford, CT
  • Torrington, CT
  • Trumbull, CT
  • Vernon Rockville, CT
  • Wallingford, CT
  • Waterbury, CT
  • West Hartford, CT
  • West Haven, CT
  • Westport, CT
  • Wethersfield, CT
  • Willimantic, CT
  • Wilton, CT
  • Windsor, CT
  • Auburndale, FL
  • Bartow, FL
  • Bradenton, FL
  • Brandon, FL
  • Cantonment, FL
  • Clearwater, FL
  • Clermont, FL
  • Davenport, FL
  • Dunedin, FL
  • Englewood, FL
  • Haines City, FL
  • Holiday, FL
  • Hudson, FL
  • Kissimmee, FL
  • Lake Wales, FL
  • Lakeland, FL
  • Land O Lakes, FL
  • Largo, FL
  • Lithia, FL
  • Lutz, FL
  • Mulberry, FL
  • New Port Richey, FL
  • North Port, FL
  • Odessa, FL
  • Oldsmar, FL
  • Palm Harbor, FL
  • Palmetto, FL
  • Pinellas Park, FL
  • Plant City, FL
  • Port Richey, FL
  • Riverview, FL
  • Ruskin, FL
  • Safety Harbor, FL
  • Saint Petersburg, FL
  • Sarasota, FL
  • Seffner, FL
  • Seminole, FL
  • Spring Hill, FL
  • Sun City Center, FL
  • Tampa, FL
  • Tarpon Springs, FL
  • Valrico, FL
  • Venice, FL
  • Wesley Chapel, FL
  • Winter Haven, FL
  • Zephyrhills, FL
  • Jasper, GA
  • Statesboro, GA
  • Fort Dodge, IA
  • Belvidere, IL
  • Bloomington, IL
  • Carbondale, IL
  • Decatur, IL
  • Dekalb, IL
  • East Moline, IL
  • Effingham, IL
  • Freeport, IL
  • Jacksonville, IL
  • Lincoln, IL
  • Loves Park, IL
  • Machesney Park, IL
  • Macomb, IL
  • Marion, IL
  • Morton, IL
  • Normal, IL
  • Rockford, IL
  • Roscoe, IL
  • Streator, IL
  • Sycamore, IL
  • Washington, IL
  • Angola, IN
  • Auburn, IN
  • Brazil, IN
  • Chesterton, IN
  • Connersville, IN
  • Elkhart, IN
  • Fort Wayne, IN
  • Goshen, IN
  • Greencastle, IN
  • Greensburg, IN
  • Hobart, IN
  • Huntington, IN
  • Jasper, IN
  • La Porte, IN
  • Lafayette, IN
  • Logansport, IN
  • Madison, IN
  • Merrillville, IN
  • Noblesville, IN
  • North Vernon, IN
  • Portage, IN
  • Richmond, IN
  • Seymour, IN
  • Terre Haute, IN
  • Valparaiso, IN
  • Vincennes, IN
  • West Lafayette, IN
  • Westfield, IN
  • Adrian, MI
  • Allegan, MI
  • Alpena, MI
  • Coldwater, MI
  • Commerce Township, MI
  • Davison, MI
  • Fenton, MI
  • Gaylord, MI
  • Grand Blanc, MI
  • Grand Ledge, MI
  • Holly, MI
  • Jackson, MI
  • Lapeer, MI
  • Milford, MI
  • Mount Pleasant, MI
  • Muskegon, MI
  • Owosso, MI
  • Saint Johns, MI
  • Saline, MI
  • Spring Lake, MI
  • Sturgis, MI
  • Swartz Creek, MI
  • Temperance, MI
  • Three Rivers, MI
  • White Lake, MI
  • Burnsville, MN
  • Farmington, MN
  • Forest Lake, MN
  • Lakeville, MN
  • Prior Lake, MN
  • Rosemount, MN
  • Saint Paul, MN
  • Booneville, MS
  • Chapel Hill, NC
  • Durham, NC
  • Franklin, NC
  • Hillsborough, NC
  • Indian Trail, NC
  • Marion, NC
  • Monroe, NC
  • Morrisville, NC
  • Murphy, NC
  • Wake Forest, NC
  • Weaverville, NC
  • Columbus, NE
  • Kearney, NE
  • Carson City, NV
  • Elko, NV
  • Gardnerville, NV
  • Amsterdam, NY
  • Binghamton, NY
  • Brockport, NY
  • Canandaigua, NY
  • Fairport, NY
  • Gloversville, NY
  • Hilton, NY
  • Hopewell Junction, NY
  • Middletown, NY
  • Monroe, NY
  • New Windsor, NY
  • Niagara Falls, NY
  • North Tonawanda, NY
  • Penfield, NY
  • Pittsford, NY
  • Rochester, NY
  • Spencerport, NY
  • Wallkill, NY
  • Wappingers Falls, NY
  • Webster, NY
  • Akron, OH
  • Ashland, OH
  • Athens, OH
  • Bowling Green, OH
  • Brunswick, OH
  • Cambridge, OH
  • Celina, OH
  • Circleville, OH
  • Dayton, OH
  • Delaware, OH
  • Dover, OH
  • Dublin, OH
  • Englewood, OH
  • Lewis Center, OH
  • Logan, OH
  • London, OH
  • Marietta, OH
  • Marion, OH
  • Medina, OH
  • Millersburg, OH
  • New Philadelphia, OH
  • North Ridgeville, OH
  • Norwalk, OH
  • Oregon, OH
  • Oxford, OH
  • Portsmouth, OH
  • Powell, OH
  • Salem, OH
  • Sylvania, OH
  • Tipp City, OH
  • Toledo, OH
  • Troy, OH
  • Wadsworth, OH
  • Wilmington, OH
  • Bangor, PA
  • Clarks Summit, PA
  • Dallas, PA
  • Ephrata, PA
  • Pittston, PA
  • Stroudsburg, PA
  • Conway, SC
  • Georgetown, SC
  • Laurens, SC
  • Manning, SC
  • Myrtle Beach, SC
  • Simpsonville, SC
  • Sumter, SC
  • Walterboro, SC
  • Clinton, TN
  • Cookeville, TN
  • Crossville, TN
  • Mcminnville, TN
  • Powell, TN
  • Sparta, TN
  • Allen, TX
  • Alvin, TX
  • Argyle, TX
  • Azle, TX
  • Baytown, TX
  • Brownwood, TX
  • Bryan, TX
  • Buda, TX
  • Carrollton, TX
  • College Station, TX
  • Colleyville, TX
  • Coppell, TX
  • Crosby, TX
  • Dayton, TX
  • Denton, TX
  • Dickinson, TX
  • Floresville, TX
  • Flower Mound, TX
  • Fredericksburg, TX
  • Friendswood, TX
  • Garland, TX
  • Georgetown, TX
  • Gilmer, TX
  • Grapevine, TX
  • Greenville, TX
  • Henderson, TX
  • Hutto, TX
  • Irving, TX
  • Jacksonville, TX
  • Keller, TX
  • Kilgore, TX
  • Kyle, TX
  • League City, TX
  • Lewisville, TX
  • Marble Falls, TX
  • Missouri City, TX
  • Plano, TX
  • Richardson, TX
  • Roanoke, TX
  • Rowlett, TX
  • Sachse, TX
  • San Angelo, TX
  • Santa Fe, TX
  • Seabrook, TX
  • Sherman, TX
  • Southlake, TX
  • Springtown, TX
  • Stafford, TX
  • Sulphur Springs, TX
  • Texas City, TX
  • The Colony, TX
  • Webster, TX
  • Wylie, TX
  • Baraboo, WI
  • Hartford, WI
  • Marshfield, WI
  • Merrill, WI
  • Oconomowoc, WI
  • Rhinelander, WI
  • Schofield, WI
  • Sun Prairie, WI
  • Watertown, WI
  • Wausau, WI
  • Beckley, WV
  • Bluefield, WV
  • Buckhannon, WV
  • Charleston, WV
  • Clarksburg, WV
  • Fairmont, WV
  • Huntington, WV
  • Hurricane, WV
  • Martinsburg, WV
  • Morgantown, WV
  • Parkersburg, WV
  • Princeton, WV
  • Saint Albans, WV
  • Weirton, WV
  • Wheeling, WV

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