About XFINITY from Comcast
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Xfinity is the brand name of Comcast’s internet, telephone and wireless services.
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Xfinity is a subsidiary of Comcast Corporation, a telecommunications conglomerate that also owns NBC Universal, Sky and Comcast Business.
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Xfinity’s revenues are reportedly more than $50 billion.
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Xfinity is the top provider of internet services in several states, and is available to more than 97% of residents of Washington DC and 85% of residents of Massachusetts.
Xfinity Availability
Xfinity (a subsidiary of Comcast) is the largest cable company in the United States. Xfinity’s internet availability area covers 40 states, with the widest statewide coverage in California, Florida, and Illinois as of 2021.
Xfinity delivers service predominantly over a Hybrid Fiber-Coaxial (HFC) network, which also maintains a large public Wi-Fi network for Xfinity customers.
Most recently, Comcast expanded eligibility for Internet Essentials to include all federal Pell Grant recipients within its service area. The expansion increases the opportunity for students to stay connected while pursuing degrees at colleges, universities, and technical schools.
To see if Xfinity is available at your address, see the Xfinity coverage map above or enter your ZIP code above.
Xfinity Plans and Pricing Overview
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Xfinity’s internet plans are feature-packed, but it’s difficult to say which plans are offered where. Customers in Philadelphia can see different promotions, plans, and pricing than those in Atlanta or San Jose. This can be a headache for existing customers who are moving, but not enough to switch providers. Xfinity thrives in offering highly flexible plans able to meet the needs of any budget or household usage needs. Xfinity is one of the few major providers offering a free streaming service and device to all its internet customers. This may offer you an opportunity to become a cord-cutter or at least, give cord cutting a trial run.
| Plan | Connection Type | Download Speed | Monthly Start Price |
|---|---|---|---|
| Xfinity Internet | Cable | Up to 1,200 Mbps | $19.99 per month |
| Xfinity X1 TV | Fiber | Up to 940 Mbps | $65 per month |
Xfinity typically offers the lowest-priced internet plan where available; it’s often the provider with the fastest download speed since they’re the only to offer cable internet with up to 1,200 Mbps. You can also get fiber internet with the Gigabit Pro plan, though its availability is limited. Those with access can get download and upload speeds up to 2,000 Mbps.
Xfinity is well-known for its internet and proprietary TV platforms, X1 and Xfinity Flex, but they also offer home and mobile phone, and home security, with steep discounts when you bundle with Xfinity internet. Most recently, Comcast introduced its XClass smart TV – which integrates the X1 and Xfinity Flex platforms into a smart TV and includes one year of Peacock Premium at no additional cost. Prices for the XClass TVs start at $298 for 43 inches and $349 for 50 inches.
In the not-too-distant future, Xfinity X1 customers and broadband subscribers using Xfinity Flex – which is Xfinity’s 4K streaming box – will gain access to the Apple TV app. This will also include the Apple TV Plus subscription service. The Apple TV app allows access to Apple TV Plus, as well as the ability for customers to rent more than 100,000 content titles in the iTunes library. The features of this partnership, announced in late October 2020, will be available in the “coming months” according to officials.
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Xfinity Internet Speed
Comcast originally built coaxial networks for transporting cable television to TV subscribers. Now, Xfinity uses these cables to deliver digital data and internet connections throughout the Comcast coverage area. This is possible thanks to Data Over Cable Service Interface Specification (DOCSIS), a technology that allows these cables to be used to transport high-bandwidth digital data.
In terms of reliability of Xfinity’s internet connections, service in urban areas tends to perform best. Competing with providers like Verizon Fios and AT&T, Xfinity delivers especially well during peak use times — typically 5-9 p.m.when a large percentage of subscribers simultaneously stream high-bandwidth video. Xfinity’s proximity to fiber in urban areas allows the provider to deliver overall stronger service, especially during these high-use periods.
Fiber lines make up the backbone of Xfinity’s network around the country. For Xfinity customers, this means that data only travels on coaxial cables in the “last mile” between the company’s Xfinity’s local fiber lines and individual subscriber residences. This final hop over coaxial cables bottlenecks speed, particularly upload speeds. However, the relatively short hop means speeds offered by Xfinity run faster than more limited technologies like Digital Subscriber Line (DSL). In many cases, the download speeds come close to those offered by pure Fiber to the Home (FTTH) providers.
Technologists at Comcast see 10 gigabit-per-second upload and download internet speeds over cable lines with the next iteration of DOCSIS.
Xfinity Customer Satisfaction
Comcast approval ratings and reviews have been improving since the launch of the Xfinity brand in 2010. Xfinity holds the number eight position in our top 10 providers list based on our most recent survey.
Xfinity Customer Service
In order to handle the customer service needs of its enormous subscriber base, the company uses both local and nationally based call centers, tech support operators, as well as international call centers. With the range of available support, Xfinity is set up to handle a wide variety of customer issues. Xfinity maintains a variety of departments for handling calls, both domestically and overseas. The company also uses a combination of contractors and employees to handle on-site installation and maintenance of residential services.
To reach Xfinity’s main customer service line for residential customers, dial (800) 934-6489. To reach business support, call (800) 391-3000.
Availability by State
| Alabama | 852,911 | 3000mbps |
| Arizona | 339,446 | 3000mbps |
| Arkansas | 393,482 | 3000mbps |
| California | 12,034,689 | 3000mbps |
| Colorado | 3,919,769 | 3000mbps |
| Connecticut | 1,919,940 | 3000mbps |
| Delaware | 762,838 | 3000mbps |
| District of Columbia | 597,486 | 3000mbps |
| Florida | 10,261,318 | 3000mbps |
| Georgia | 5,674,700 | 3000mbps |
| Idaho | 1,378 | 3000mbps |
| Illinois | 9,903,564 | 3000mbps |
| Indiana | 3,823,853 | 3000mbps |
| Kansas | 127,299 | 3000mbps |
| Kentucky | 234,651 | 3000mbps |
| Louisiana | 522,213 | 3000mbps |
| Maine | 99,966 | 3000mbps |
| Maryland | 5,094,368 | 3000mbps |
| Massachusetts | 5,548,550 | 3000mbps |
| Michigan | 6,093,762 | 3000mbps |
| Minnesota | 2,426,938 | 3000mbps |
| Mississippi | 966,916 | 3000mbps |
| Missouri | 321,511 | 3000mbps |
| New Hampshire | 956,751 | 3000mbps |
| New Jersey | 4,827,820 | 3000mbps |
| New Mexico | 1,177,025 | 3000mbps |
| New York | 115,626 | 3000mbps |
| North Carolina | 7,608 | 3000mbps |
| Ohio | 169,042 | 3000mbps |
| Oregon | 2,275,388 | 3000mbps |
| Pennsylvania | 9,026,860 | 3000mbps |
| South Carolina | 605,573 | 3000mbps |
| Tennessee | 3,612,805 | 3000mbps |
| Texas | 5,108,651 | 3000mbps |
| Utah | 2,227,721 | 3000mbps |
| Vermont | 457,258 | 3000mbps |
| Virginia | 3,808,194 | 3000mbps |
| Washington | 4,984,665 | 3000mbps |
| West Virginia | 568,228 | 3000mbps |
| Wisconsin | 76,382 | 3000mbps |
