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Contact Us About Windstream Customer Service

Phone numbers for Windstream customer service are listed below. You can use these to contact Windstream's customer service number, as well as any other relevant department you need to get in touch with. We’ve organized each one by location, operating hours, and average wait time.

Windstream customers usually call into the main customer service number first, but you can often save some time by dialing into your preferred department directly. Calls are routed between the provider’s billing, sales, and general support lines depending upon the nature of your call, so we’ve included all of these below for convenience.

If you have technical questions about your Windstream service, you’ll usually have the most luck calling into the primary support number for help. Likewise, if you’re looking to cancel your internet contract completely, the main phone number for Windstream customer service is best.

For business internet, we’ve listed phone numbers for both enterprise and small business sales lines. Since these usually receive fewer call volume overall, you can expect more dedicated support and less time spent on hold than on the company’s main support number.

Windstream Customer Service Phone Numbers

Department Phone Number
Windstream Customer Service (800) 347-1991
Windstream Billing Department (800) 347-1991
Windstream Sales Agent (866) 445-8084

Contact Windstream Customer Service

Listed in this section are all of the most important customer service pages and phone numbers you need in order to call Windstream and get your questions answered. Whether you are looking for their sales department, billing, technical support, or any other division of Windstream customer service, we’ve got you covered.

Windstream Customer Service Phone Number

(800) 347-1991

Call Windstream’s primary customer support line if you have any general support questions about your account and Windstream service, or if you need technical support. If you are trying to reach their billing or sales departments, they have different numbers that you should use. The agents in Windstream’s technical support department are available 24 hours a day, 7 days a week.

Windstream Billing Department Phone Number

(800) 347-1991

Use this number to reach Windstream’s billing department. The agent’s on this line can help you with all your billing and payment questions, as well as perform various account functions. Pay your bill over the phone, update your current payment method, or get any questions you might have about past monthly billing statements answered.

Windstream Sales Agent Phone Number

(866) 445-8084

If you would like to order a new Windstream service, the best way is to call their sales department directly by using this number. Their sales team is available Monday - Friday 7:30 am to 8:00 pm (ET) and Saturday 8:30 am to 6:00 pm. The agents on this line can give you the prices for service in your area, as well as inform you about the latest Windstream deals and promotions.

Windstream Business Customer Service Phone Numbers

Department Phone Number
Windstream Business Customer Service (Business) (800) 347-1991
Windstream Smb Sale Agent (Business) (855) 439-2889

Contact Windstream Business Internet Customer Service

Use the numbers below to contact Windstream for information on Windstream business Internet services.

Windstream Business Customer Service Phone Number

(800) 347-1991

This is the business customer support number for all business billing, payment, account, and technical support questions. Follow the phone menu instructions to be redirected to the correct department. While their tech support department answers calls 24/7, their general business customer service is only available Monday - Friday 8:00 am to 6:00 pm (ET).

Windstream SMB Sales Agent

(855) 439-2889

Call Windstream at this number to speak with their small business sales department. On this sales line you can sign up for Windstream Kinetic Internet, Kinetic Voice as well as any of their other business bundles. Make sure to ask them what specials they currently have going on for small businesses in your area.

Windstream Enterprise Sales Agent

(866) 624-3505

This is the number to call for all Windstream enterprise business needs related to networking, security, unified communications, voice, etc. The sales agents on this line can help get you set up with any of their enterprise solutions, as well as give you all the details you need to know about specific pricing.

Windstream Store Contact Details by City

Store Name Phone Number Store Address Open Hours
Windstream Communications (770) 479-2000
1453 Riverstone Pkwy #110, Canton, GA 30114

Mon: 9:30AM–5:30PM

  • Tue: 9:30AM–5:30PM
  • Wed: 9:30AM–5:30PM
  • Thu: 9:30AM–5:30PM
  • Fri: 9:30AM–5:30PM
  • Sat: Closed
  • Sun: Closed

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Windstream Communications (706) 865-1101
2000 Communications Blvd, Baldwin, GA 30511
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Windstream Communications (706) 865-2442
243 S Main St a, Cleveland, GA 30528
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Windstream Communications (706) 335-6640
149 Pottery Factory Dr, Commerce, GA 30529

Mon: 9AM–5PM

  • Tue: 9AM–5PM
  • Wed: 9AM–5PM
  • Thu: 9AM–5PM
  • Fri: 9AM–5PM
  • Sat: Closed
  • Sun: Closed

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Windstream Store (706) 867-3333
340 Walmart Way Unit C, Dahlonega, GA 30533

Mon: 9AM–5PM

  • Tue: 9AM–5PM
  • Wed: 9AM–5PM
  • Thu: 9AM–5PM
  • Fri: 9AM–5PM
  • Sat: Closed
  • Sun: Closed

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Windstream Communications (706) 279-7000
220 N 2nd Ave, Chatsworth, GA 30705

Mon: 8AM–5PM

  • Tue: 8AM–5PM
  • Wed: 8AM–5PM
  • Thu: 8AM–5PM
  • Fri: 8AM–5PM
  • Sat: Closed
  • Sun: Closed

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Windstream Communications (706) 279-7000
615 S Thornton Ave, Dalton, GA 30720

Mon: 9AM–5PM

  • Tue: 9AM–5PM
  • Wed: 9AM–5PM
  • Thu: 9AM–5PM
  • Fri: 9AM–5PM
  • Sat: Closed
  • Sun: Closed

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Windstream Retail Store (912) 384-1072
400 E Bryan St, Douglas, GA 31533

Mon: 9AM–5PM

  • Tue: 9AM–5PM
  • Wed: 9AM–5PM
  • Thu: 9AM–5PM
  • Fri: 9AM–5PM
  • Sat: Closed
  • Sun: Closed

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Windstream Communications (386) 719-4704
14170 US-441, Lake City, FL 32024
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Windstream Communications (386) 755-7441
5672 FL-247, Lake City, FL 32024
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Windstream Communications (386) 758-6989
537 FL-47, Lake City, FL 32025
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Windstream Communications (386) 466-0860
1166 E Duval St, Lake City, FL 32055
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Windstream Communications (386) 755-5888
9670 W US Hwy 90, Lake City, FL 32055
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Windstream Communications (386) 364-2400
206 White Ave S E, Live Oak, FL 32064

Mon: 9AM–5PM

  • Tue: 9AM–5PM
  • Wed: 9AM–5PM
  • Thu: 9AM–5PM
  • Fri: 9AM–5PM
  • Sat: Closed
  • Sun: Closed

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Windstream (954) 727-2118
100 W Cypress Creek Rd Suite 889, Fort Lauderdale, FL 33309

Mon: 9AM–5PM

  • Tue: 9AM–5PM
  • Wed: 9AM–5PM
  • Thu: 9AM–5PM
  • Fri: 9AM–5PM
  • Sat: Closed
  • Sun: Closed

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Windstream Communications (813) 783-7512
38508 A Ave, Zephyrhills, FL 33542
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Windstream (813) 769-1000
655 N Franklin St, Tampa, FL 33602

Mon: 8AM–5PM

  • Tue: 8AM–5PM
  • Wed: 8AM–5PM
  • Thu: 8AM–5PM
  • Fri: 8AM–5PM
  • Sat: Closed
  • Sun: Closed

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Windstream (229) 995-5800
163 Stonewall St NE, Dawson, GA 39842
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Windstream Communications -
113 E Stephens St, Midway, KY 40347
-
Windstream Retail Store (859) 255-0200
2121 Richmond Rd #110, Lexington, KY 40502

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Windstream -
130 New Circle Rd, Lexington, KY 40505

Mon: 8AM–5PM

  • Tue: 8AM–5PM
  • Wed: 8AM–5PM
  • Thu: 8AM–5PM
  • Fri: 8AM–5PM
  • Sat: Closed
  • Sun: Closed

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Windstream Retail Store (606) 878-3286
719 N Main St, London, KY 40741

Mon: 8:30AM–5:30PM

  • Tue: 8:30AM–5:30PM
  • Wed: 8:30AM–5:30PM
  • Thu: 8:30AM–5:30PM
  • Fri: 8:30AM–5:30PM
  • Sat: Closed
  • Sun: Closed

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Windstream Communications (859) 824-4446
147 School Rd, Dry Ridge, KY 41035
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Windstream Store (606) 329-6387
619 15th St, Ashland, KY 41101
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Windstream Communications (606) 679-4584
305 N Main St, Somerset, KY 42501

Mon: 8:30AM–5:30PM

  • Tue: 8:30AM–5:30PM
  • Wed: 8:30AM–5:30PM
  • Thu: 8:30AM–5:30PM
  • Fri: 8:30AM–5:30PM
  • Sat: Closed
  • Sun: Closed

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Windstream Communications (270) 765-1892
111 S Main St, Elizabethtown, KY 42701

Mon: 8:30AM–5:30PM

  • Tue: 8:30AM–5:30PM
  • Wed: 8:30AM–5:30PM
  • Thu: 8:30AM–5:30PM
  • Fri: 8:30AM–5:30PM
  • Sat: Closed
  • Sun: Closed

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Windstream Retail Store (270) 465-3141
1715 E Broadway St, Campbellsville, KY 42718

Mon: 8:30AM–5:30PM

  • Tue: 8:30AM–5:30PM
  • Wed: 8:30AM–5:30PM
  • Thu: 8:30AM–5:30PM
  • Fri: 8:30AM–5:30PM
  • Sat: Closed
  • Sun: Closed

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Windstream (312) 470-0748
1815 S Meyers Rd, Oakbrook Terrace, IL 60181

Mon: 8AM–5PM

  • Tue: 8AM–5PM
  • Wed: 8AM–5PM
  • Thu: 8AM–5PM
  • Fri: 8AM–5PM
  • Sat: Closed
  • Sun: Closed

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Windstream Communications (847) 963-0116
1901 Roselle Rd # 110, Schaumburg, IL 60195
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Windstream Communications (630) 928-1157
810 Jorie Blvd # 100, Oak Brook, IL 60523
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Windstream Communications (312) 729-1286
205 N Michigan Ave, Chicago, IL 60601

Mon: 7AM–6PM

  • Tue: 7AM–6PM
  • Wed: 7AM–6PM
  • Thu: 7AM–6PM
  • Fri: 7AM–6PM
  • Sat: 7AM–6PM
  • Sun: Closed

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Windstream (312) 924-9300
30 S Wacker Dr, Chicago, IL 60606

Mon: 8AM–5PM

  • Tue: 8AM–5PM
  • Wed: 8AM–5PM
  • Thu: 8AM–5PM
  • Fri: 8AM–5PM
  • Sat: Closed
  • Sun: Closed

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Windstream Communications (309) 278-0210
East Moline, IL 61244
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Windstream Communications (217) 693-5987
Champaign, IL 61820
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Windstream -
739 S 5th St, Springfield, IL 62703

Mon: 8AM–5PM

  • Tue: 8AM–5PM
  • Wed: 8AM–5PM
  • Thu: 8AM–5PM
  • Fri: 8AM–5PM
  • Sat: Closed
  • Sun: Closed

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Windstream Communications (618) 648-2420
93 Main St # A, Dahlgren, IL 62828
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Windstream Communications (903) 223-4688
2315 Richmond Rd #101, Texarkana, TX 75501

Mon: 8:30AM–5:30PM

  • Tue: 8:30AM–5:30PM
  • Wed: 8:30AM–5:30PM
  • Thu: 8:30AM–5:30PM
  • Fri: 8:30AM–5:30PM
  • Sat: 9:30AM–4:30PM
  • Sun: Closed

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Windstream Communications (936) 545-8446
Crockett, TX 75835
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Windstream Communications (936) 876-9904
306 N Main St, Huntington, TX 75949
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Windstream Communications (800) 357-1991
105 4th St, Blum, TX 76627
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Windstream (281) 378-2429
12167 I-45, Houston, TX 77060
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Windstream Communications (281) 490-9248
10919 Clodine Rd, Richmond, TX 77407
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Windstream Communications (713) 955-0860
8306 US-90 ALT, Sugar Land, TX 77478
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Windstream Communications (830) 990-9299
1425 E Main St # 800A, Fredericksburg, TX 78624
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Windstream Communications (806) 299-1212
209 Badger Ave, Levelland, TX 79336
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Additional Windstream Customer Service Channels

Windstream Internet customer service

This is the main Windstream support page where you will find all of their help topics organized by category. Before calling in, bcs-support-item-wrapperse through these first to see if your question has already been answered. If you can’t find what you’re looking for, feel free to contact their support department by using one of the methods listed on this page.

Windstream Customer Support Page

Windstream Live Chat

If you would prefer to get your customer service help online, Windstream’s live chat support is a good way to do it. Once you fill out your information, they will instantly connect you with a Windstream agent who can assist you with whatever you need. Chat support is available Monday - Friday 8:00 am to 6:00 pm (ET) and Saturday 8:30 am to 5:00 pm.

Windstream Chat

Windstream Business Customer Service

Windstream Business Customer Service

Windstream has its own support section specific to their business customers. If you have any questions about your Windstream business service, this is the place to get answers. Read through their help topics, email them a question, or call their support team at one of the customer service numbers they have listed here.

Small Business support

Windstream Business Support Chat

Windstream has its own support section specific to their business customers. If you have any questions about your Windstream business service, this is the place to get answers. Read through their help topics, email them a question, or call their support team at one of the customer service numbers they have listed here.

Windstream Business Chat

Windstream Internet Social Media Channels

Windstream Twitter Account

The main reason you should be familiar with the Windstream Twitter account is because it is a decent way to get customer service help. If you are having an issue and Tweet it at them, they are very good about responding back. You can also get in contact with their support team by sending them a Twitter DM (direct message).

@talk2windstream

Windstream Facebook Account

Facebook is another platform that is useful for getting Windstream customer service assistance. Just send them a Facebook message with your information and details about the problem you are experiencing and it is likely they will get back to you fairly quickly. Windstream normally responds to Facebook messages in under an hour.

Windstream on Facebook

Frequently asked questions about Windstream Internet Customer Service

  • Common Questions about Windstream Internet Service

  • Does Windstream offer 24-hour support services?

    While Windstream technical support is available 24/7, their other customer service departments have more limited hours. View their Contact Us page to get the specific availability for each department.

  • Can I pay my Windstream bill over the phone?

    Yes, you can pay your Windstream bill over the phone by calling their billing customer service number. They have an automated system for this, but you can also do it through a representative if you would like.

  • If I cancel my Windstream service, do I have to pay a fee?

    Since Windstream does not typically require a contract for their Internet service, in most cases you will not experience any early termination fee should you decide to cancel.

  • Where do I go to see my Windstream account details online?

    In order to see your account details, you will have to log into your Windstream account at the Windstream Online page. Both residential and business accounts can log in here.