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Windstream Customer Reviews

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1.59 Stars  606 Reviews
1.59 out of 5 stars

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Stone Age speed with third world country service

1.00 Stars

on November 14, 2016

I'm not sure which has the slower speed, Windstream or Dial up. It's close. And on top of that, you'll be paying the same price as you would for cable which is probably 50 times faster. They don't really care either. As soon as another provider comes near, people will run from this company like Moses' people ran from the Egyptians. This service is not competitive and designed to give the absolute bare minimum to be considered as high speed internet- at it's best moment in time.

Very Slow Internet

1.00 Stars

on October 25, 2015

You can not watch a movie or play a game. It buffers for extended periods of time. Unless all you use your internet for is e-mail and Facebook. Windstream Internet is very slow. If there was a -10 star, that is what I will choose for the speed choice.

Windstream bad service big time.

David R Somers on March 09, 2018

Have had Windstream since 2012 and service have gotten worse over last six years and I don't think they really care. I pay for 6 Mbps and anytime day or night 3 or 4 times a week it drops to 1 or less Mbps for 5 minutes or 5 hours you never know. I reboot router a lot and sometimes helps. If you're streaming a movie through dish it can become a frustrating event. Yes, I call but have given up on that. Becomes a hassle to go through everything with them. Have been told they will contact service and have it checked out. Got message later saying all fixed and that works for a while. The phone line has so much static sometimes you can't talk. Mostly when it rains. Love to see another company get into the area but they would have so many customers jump at them it would take 2 years to get hooked up.

Poor. Just Poor.

1.00 Stars

on August 20, 2018

Windstream DSL service started out 'OK', but over the years has continued to get worse. Customer service just says its because of our 'copper feed', and too many users, and we will 'have to get used to it.' They claim it would cost too much money for them to upgrade our service, but continue to charge for 4 Mbps of service when we are lucky to get 2, and sometimes only 1. Would never recommend to sign up with them, but we have no other option.

Slower Than Dial-Up

1.00 Stars

on November 21, 2017

I pay for 24-7 "high-speed" internet, and Windstream does not deliver it. My download speed today is 0.17Mbps. There are often days when I cannot get online at all.

Look elsewhere

2.00 Stars

on December 21, 2017

Internet is very unpredictable. I have to reset the modem almost daily, maximum speed is 2.5 Mbps and it never stays consistent. I use for personal as well as business and would not recommend if you have another choice.

Not for gamers

2.00 Stars

on December 01, 2015

It's alright if you just use it for casual computer use, but if you stream lots of movies be ready for frequent buffering. The range is ridiculously small, and the internet is depressingly slow even in the strongest area. Even using a LAN cable. Say goodbye to multiplayer if you game a lot. If the lag doesn't make you quit, you'll eventually be kicked anyways.

Pathetic Customer Service.

2.00 Stars

on September 26, 2015

There is no other way to put it. I have had drops three times a day for over a month and those are the ones that we know of ourselves. I have had to contact the BBB because Windstream will not even acknowledge that we are having these problems. They swear that they can't see the drops on our line yet we have a weak signal. We had no problems at all with our DSL until we had a storm and ever since it has been horrible and their customer support just shows how terrible of a company they really are.

not dependable

2.00 Stars

on March 16, 2016

This company has consistently excellent customer service and consistently unreliable/weak signal. Unfortunately, it has been the only real option available were we are. We desperately need a good service provider.

Poor service and slow speeds since 2011

1.00 Stars

on July 23, 2015

I have had Windstream since 2011. They have been feeding me the same line for 4 years now. I pay for 6 Mbps and rarely have 1. Service drops constantly during peak times.

Slow speeds, crappy wire.

3.00 Stars

on July 16, 2017

One of the fastest providers in my area, however, it does not feel like it. I have a 25 Mbps plan but It feels like I have 10-15. I have tested the download and upload speeds and I'm only getting 5 Mbps download and 2 Mbps upload most of the time. I am connected via Ethernet cable to my modem since the WiFi doesn't work properly. My internet connection also suddenly gets cut-off once in a while, I suspect that this is because of bad wires.

The DSL that doesn't guarantee full speed.

3.00 Stars

on January 03, 2015

For the last 6 months, I no longer get the 1.5 Mbps I am supposed to be getting during peak use. DSL should always be the same speed but it isn't in Grandview, IA. it's painfully slow and would like at least 4 times faster download speeds than max but I usually see as little as 1/3 of 1.5 Mbps, plus I pay the same as others that get 24 Mbps. I'm not happy.

Worked great for 10 years plus. But then down hill

2.00 Stars

on March 29, 2015

Windstream had worked great for approx 14 years, but this year has been nothing but trouble. Service department has done everything they can and has been very helpful, but the internet is in and out all the time now and slow. Got a new router but still cuts out, has trouble streaming Netflix.

Only DSL/Fiber option in our area

2.00 Stars

on December 11, 2015

Has gotten better over time but it's been years of complaints and service calls to get to this point. Started with dial-up and forced to progress from 3 to 6 to 12 to finally 24 MB with more than a dozen different DSL modems to get reasonably good internet and still have streaming buffers and lost connections. It's at a level that is tolerable but far from what I feel that I am paying for.

Gamers avoid

2.00 Stars

on November 02, 2015

Although Windstream connections are stable they are to slow for gaming. Always running into lag issues! For regular streaming and surfing, it works great and stable.

Too high

2.00 Stars

on July 15, 2019

Seems like the cost goes up and up. Service very slow with changes of weather. Excellent service from repair personnel. Started out good but now too expensive.

Their real human beings are terrific

2.00 Stars

on January 21, 2019

We have been with Windstream for almost 20 years. No complaints about their phone service. The techs that get sent to our house when we call for service are excellent problem solvers, courteous, genial and seem very knowledgeable. The offshore phone support people work very hard to answer your questions but they are not given the tools they need to communicate effectively with the customer or the tech service at your house. They have been advertising and claiming on our bill to be providing us with 12 Mbps when we are actually getting less than 3. We split the bandwidth with several other customers and heaven help you if you need to get online on a holiday, Friday night or any other time when all our neighbors also want to be on. My bill is over $100 a month (it was skyrocketed $12 in the last 12 months. Except for their real human beings, I would have given them 1 star across the board. They do seem to be able to attract and keep excellent people, which does say something for them. Tech worked with us for most of the day this past Saturday, trying to get us the speeds they claim. He tested us out at nearly 10. While we enjoyed having him here, it would have been nice if the speed was sufficient for me to complete my school projects today.


3.00 Stars

on July 12, 2015

Windstream acquired our DSL provider, Cavalier. Service is slow, particularly for uploads, but it is relatively cheap.

Not the best, but it works

3.00 Stars

on September 15, 2016

I can't really complain much about Windstream. Whenever the internet goes down, they try to fix it as soon as they can, though it leaves much to be desired. For starters, it's expensive, for our home, it's $95 per month, for 6Mbps download speed, with unlimited phone and long distance. That's expensive, but all we can get here besides dial-up and satellite, which Windstream's the best choice of those options. One good thing though, no download caps, so if you can handle the slow speeds, you can download all you want. Basically, if it's this, or dial-up/satellite, get Windstream, but definitely, use them as a last resort if you have loads of options available in your area. Though always, be aware of the terms and conditions of your ISP, some will screw you over.

Really good service!

4.00 Stars

on May 24, 2017

Windstream has really fast and reliable service. It is much better than the junky service that we had from our previous ISP. The fastest speeds in our area are 50 Mbps, but in some areas, they go up to 75. The router/modem box is of high quality and the Wifi is really fast. Price is reasonable. Overall will recommend.

Windstream Prices better than Data Prices

Patricia Green on August 04, 2019

I have been a Windstream customer over 9 years now, Phone and WiFi, yes we experience some outages because we are in a small town but one thing I can say is that my bill has not gone up. I can use as many devices I want, unlike people who pay monthly for data. I have a landline, unlimited long distance, and Wi-Fi and pay about 100$ a month. So that includes 2 TV's and multiple PC's and also multiple cell phones also a home phone w/ unlimited long distance. I did bundle when I had Dish or Direct but let them go for Firestick. My point is all these low ratings may be because you are in an area where outages occur. I am but every time I have called for help they have sent help ASAP. At one time our town only offered one phone company so some reviews stem from people who probably did not pay the past bill. Windstream is good especially in our area because data is high and I use Wi-Fi daily so at least I know what my bill is gonna be. Technicians are really helpful and good. I suggest Windstream for your internet and phone.

Good customer service but prices go up the longer you stay

4.00 Stars

on August 27, 2019

I like Windstream's customer service, but I soon realized after a year of service that your bill goes up slightly the longer you are with them. The promotional prices are just for new Windstream customers. My bill is much higher than when I first started with Windstream a year ago. I will say that most of their customer service reps are really nice and it doesn't take too long to reach someone there. I wish they would keep their prices low for customers that have been with them for a while.

Upload speed too slow.

2.00 Stars

on September 15, 2019

I have been using Windstream for years. It works ok for basic internet use, like surfing, Facebook, Amazon, eBay, etc. But I had ADT alarm company out here the other day to supposedly install a 6 camera surveillance system that I had already given a down payment on. Well, when the guys showed up to install the system and asked what company provided my internet service and I told them Windstream. They proceeded to test my speed and yes I do get 24Mbps of download speed which is what I pay for, but I only have 1.6 Mbps. of upload speed. Well, they said that would barely be enough to install 1 camera at the best, anything over that would freeze up and uploading to the cloud or live remote streaming would be impossible. So here I thought that I had a great internet service with good speed, and it turns out that it isn't even capable of running a surveillance system. Hope some other company steps into this town to improve service.

Good News, Bad News

4.00 Stars

on March 07, 2019

We moved to a rural area and had to switch to Windstream. We now have 25Mbps speed which I discovered is faster than the higher speed we got from our previous ISP, amazing! And, Windstream is always reliable for internet surfing and e-mail. That's all the GOOD news. The BAD news is their inferior website that allows no way to download and save our monthly detailed bill to our computer files as other sites easily provide. When I click on "See Bill Details," the message that appears is "Details unavailable" or "system error." Their customer service reps and the web technicians politely announce that they can't solve the problem. When I ask to speak to a supervisor, I'm told none is available, and they advise me to "Wait a while and try again." I finally gave up to save my blood pressure and applied for paper bills. I believe Windstream needs a webmaster who will bring their website up to standard and that their reps should refer to "unsolvable problems" for further follow up by qualified staff. When that has been done, I will be a much happier Windstream customer.

Windstream service and value

3.00 Stars

on January 21, 2018

The service is good and fairly reliable but expensive as there is a hidden cost of having to rent their equipment to use it.

Not a completely satisfactory experience.

3.00 Stars

on September 23, 2018

Most professional services businesses count on "24/7" reliable internet and VOIP connections to be competitive and provide an appropriate level of responsiveness. This company is reliable MOST of the time, however, if you have an outage you can count on being down for a day or two. Tens of thousands of dollars can be lost in one day so it matters. Further, the company consistently offers slower speeds than sales representatives offer. If you must increase bandwidth and need new equipment to accommodate it, you may be waiting for weeks.


5.00 Stars

on March 27, 2016

I've had Windstream for exactly 1 year today and it has just been amazing. Super fast. Amazing value for the money.


5.00 Stars

on August 08, 2015

Great service at a good price.

Excellent Service from beginning to end.

5.00 Stars

on May 15, 2018

I guess the negative reviews are not in my area. Couldn't be happier. Installation was top notch, professional, and timely.

Speed is so much better now!

5.00 Stars

on August 30, 2018

5 years ago, we struggled with connecting to the internet with Windstream. 3 years ago, Windstream ran fiber to Mount Vernon and upgraded to bonded DSL and we immediately jumped to 25Mbps. They are now running fiber closer to our home which will result in speeds jumping to 50Mbps.

Great internet

5.00 Stars

on February 19, 2019

I love Windstream. It's so nice to get away from our previous ISP. Neither of these companies worked perfectly but Windstream is $24 less for the same service. Others were raising my rate every 6 months. I would call them up and complain about the increase. Well, the last time this happened they said all they could do was raise my bill even more with better service. So I switched to Windstream. Really satisfied.

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Windstream Reviews FAQ

To date, we have received 14,187 star ratings of Windstream's Internet service from current Windstream internet customers. All reviews and star ratings are IP-verified, meaning that we've validated that the IP address of the user is a current Windstream service IP address. This ensures that all Windstream reviews shown on BroadbandNow are based on current customer experiences.

Can I Submit a Windstream Review?

If you are a current Windstream customer, you can submit your own review using the “write a review” button above. If you are unable to submit your review, double check that you do not have a VPN or other IP-obscuring service running on your device. Also ensure that you are using your Windstream connection to submit the review, not a mobile phone or hotspot.

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We filter reviews for all providers to remove unhelpful reviews, rants, and spam. This means that we only publish reviews that are helpful, specific, and relevant to customers considering Windstream service. If you would like to leave a negative review, please validate your star rating with specific examples of why your experience has been negative, and avoid all-caps or violent accusations. If you would like to leave a positive review, please back up your praise with specifics.

Where Can I Find Windstream Router Reviews?

Windstream uses a variety of basic routers that are leased with their services. They also allow the use of third-party modems and routers purchased somewhere else by the customer. Reviews of these devices can be found on the manufacturer website or on equipment sales platforms like Amazon and eBay.

How We Calculate Star Ratings From Windstream Internet Reviews

We calculate star ratings based on averages of customer input. In addition to sourcing reviews and star ratings on this page, we also select random Windstream customers and serve them pop-ups asking for a review of their customer experience with Windstream.

To date, we have gathered 14,187 star ratings from Windstream customers, and 33.9 percent of them indicated that they would recommend Windstream service to a friend. For sake of comparison, the average approval rating of Internet providers across our platform is 48.3% positive.

Common Issues in Windstream Reviews

While filtering and validating user-submitted Windstream reviews, we noticed several recurring issues.

On the negative side, Windstream has a reputation for slower speeds, and sometimes underperforms in rural areas. Their advertised prices may be higher than the speed you actually get once you account for distance from town, WiFi issues, and other factors that reduce speed before it reaches your laptop.

On the positive side, Windstream is noted for helpful and often local customer service. They are also noted for providing significantly faster download speeds than their competitors in rural areas. Windstream customers often have limited choice, with Windstream Internet on one side and satellite Internet on the other. Windstream allows for unlimited data use, so even when it’s slower than satellite, it’s almost alway the best choice for customers who like to stream video on Netflix or YouTube. Families and daily Internet users in rural areas will almost always be better served by Windstream than by wireless options.