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Kinetic by Windstream Internet Reviews

Read verified customer reviews or call (844) 908-2607 for plans available to you

Overall rating
3.1
1,720 reviews
Customer Service
3.1
Reliability
2.9
Speed
2.7
Value
2.6
AI-Generated Summary

BroadbandNow’s review data for Windstream shows that some customers appreciate the service’s availability in underserved rural areas and that many find installation experiences with local technicians to be friendly and efficient. Users mention periods of stable, reliable service—especially in areas with newer infrastructure—and some highlight that Windstream offers plans with no data caps, which can be important for families and heavy internet users. Price incentives or introductory deals are occasionally mentioned as beneficial. However, feedback is mixed and sometimes negative regarding customer service responsiveness, billing clarity, unexpected price increases, and speed, and some customers report experiencing outages. Some longtime users report improvement in service quality over time or after upgrades.​

Pros:

  • Service available in many rural locations with limited provider options
  • Local technicians are often friendly and knowledgeable
  • No data caps on most plans, with some stable connectivity in newer service areas

Cons:

  • Customer service response times and communication are often cited as frustrating
  • Speeds and reliability can vary sharply by region and infrastructure quality​
  • Price increases and billing inconsistencies are frequent complaints

About Our Kinetic Customer Reviews

Internet service provider Kinetic is most popular in rural areas, which it serves with a combination of rural DSL and fixed wireless internet. Fixed wireless, as the name suggests, doesn’t require cable or telephone line infrastructure. Instead, it relies on mobile networks like the ones used for smartphones. That can limit Kinetic’s speeds, but it also helps the company reach areas that aren’t served by other ISPs. The reviews that customers have submitted to our impartial Kinetic reviews database are percent positive.

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