Windstream Customer Reviews

You can not watch a movie or play a game. It buffers for extended periods of time. Unless all you use your internet for is e-mail and Facebook. Windstream Internet is very slow. If there was a -10 star, that is what I will choose for the speed choice.

I'm not sure which has the slower speed, Windstream or Dial up. It's close. And on top of that, you'll be paying the same price as you would for cable which is probably 50 times faster. They don't really care either. As soon as another provider comes near, people will run from this company like Moses' people ran from the Egyptians. This service is not competitive and designed to give the absolute bare minimum to be considered as high speed internet- at it's best moment in time.

Have had Windstream since 2012 and service have gotten worse over last six years and I don't think they really care. I pay for 6 Mbps and anytime day or night 3 or 4 times a week it drops to 1 or less Mbps for 5 minutes or 5 hours you never know. I reboot router a lot and sometimes helps. If you're streaming a movie through dish it can become a frustrating event. Yes, I call but have given up on that. Becomes a hassle to go through everything with them. Have been told they will contact service and have it checked out. Got message later saying all fixed and that works for a while. The phone line has so much static sometimes you can't talk. Mostly when it rains. Love to see another company get into the area but they would have so many customers jump at them it would take 2 years to get hooked up.

This company has consistently excellent customer service and consistently unreliable/weak signal. Unfortunately, it has been the only real option available were we are. We desperately need a good service provider.

Internet is very unpredictable. I have to reset the modem almost daily, maximum speed is 2.5 Mbps and it never stays consistent. I use for personal as well as business and would not recommend if you have another choice.

I pay for 24-7 "high-speed" internet, and Windstream does not deliver it. My download speed today is 0.17Mbps. There are often days when I cannot get online at all.

Windstream had worked great for approx 14 years, but this year has been nothing but trouble. Service department has done everything they can and has been very helpful, but the internet is in and out all the time now and slow. Got a new router but still cuts out, has trouble streaming Netflix.

It's alright if you just use it for casual computer use, but if you stream lots of movies be ready for frequent buffering. The range is ridiculously small, and the internet is depressingly slow even in the strongest area. Even using a LAN cable. Say goodbye to multiplayer if you game a lot. If the lag doesn't make you quit, you'll eventually be kicked anyways.

I have had Windstream since 2011. They have been feeding me the same line for 4 years now. I pay for 6 Mbps and rarely have 1. Service drops constantly during peak times.

For the last 6 months, I no longer get the 1.5 Mbps I am supposed to be getting during peak use. DSL should always be the same speed but it isn't in Grandview, IA. it's painfully slow and would like at least 4 times faster download speeds than max but I usually see as little as 1/3 of 1.5 Mbps, plus I pay the same as others that get 24 Mbps. I'm not happy.

There is no other way to put it. I have had drops three times a day for over a month and those are the ones that we know of ourselves. I have had to contact the BBB because Windstream will not even acknowledge that we are having these problems. They swear that they can't see the drops on our line yet we have a weak signal. We had no problems at all with our DSL until we had a storm and ever since it has been horrible and their customer support just shows how terrible of a company they really are.

One of the fastest providers in my area, however, it does not feel like it. I have a 25 Mbps plan but It feels like I have 10-15. I have tested the download and upload speeds and I'm only getting 5 Mbps download and 2 Mbps upload most of the time. I am connected via Ethernet cable to my modem since the WiFi doesn't work properly. My internet connection also suddenly gets cut-off once in a while, I suspect that this is because of bad wires.

Windstream acquired our DSL provider, Cavalier. Service is slow, particularly for uploads, but it is relatively cheap.

The service is good and fairly reliable but expensive as there is a hidden cost of having to rent their equipment to use it.

Has gotten better over time but it's been years of complaints and service calls to get to this point. Started with dial-up and forced to progress from 3 to 6 to 12 to finally 24 MB with more than a dozen different DSL modems to get reasonably good internet and still have streaming buffers and lost connections. It's at a level that is tolerable but far from what I feel that I am paying for.

Although Windstream connections are stable they are to slow for gaming. Always running into lag issues! For regular streaming and surfing, it works great and stable.

Windstream DSL service started out 'OK', but over the years has continued to get worse. Customer service just says its because of our 'copper feed', and too many users, and we will 'have to get used to it.' They claim it would cost too much money for them to upgrade our service, but continue to charge for 4 Mbps of service when we are lucky to get 2, and sometimes only 1. Would never recommend to sign up with them, but we have no other option.

Windstream has really fast and reliable service. It is much better than the junky service that we had from our previous ISP. The fastest speeds in our area are 50 Mbps, but in some areas, they go up to 75. The router/modem box is of high quality and the Wifi is really fast. Price is reasonable. Overall will recommend.

I can't really complain much about Windstream. Whenever the internet goes down, they try to fix it as soon as they can, though it leaves much to be desired. For starters, it's expensive, for our home, it's $95 per month, for 6Mbps download speed, with unlimited phone and long distance. That's expensive, but all we can get here besides dial-up and satellite, which Windstream's the best choice of those options. One good thing though, no download caps, so if you can handle the slow speeds, you can download all you want. Basically, if it's this, or dial-up/satellite, get Windstream, but definitely, use them as a last resort if you have loads of options available in your area. Though always, be aware of the terms and conditions of your ISP, some will screw you over.

I've had Windstream for exactly 1 year today and it has just been amazing. Super fast. Amazing value for the money.

Most professional services businesses count on "24/7" reliable internet and VOIP connections to be competitive and provide an appropriate level of responsiveness. This company is reliable MOST of the time, however, if you have an outage you can count on being down for a day or two. Tens of thousands of dollars can be lost in one day so it matters. Further, the company consistently offers slower speeds than sales representatives offer. If you must increase bandwidth and need new equipment to accommodate it, you may be waiting for weeks.

5 years ago, we struggled with connecting to the internet with Windstream. 3 years ago, Windstream ran fiber to Mount Vernon and upgraded to bonded DSL and we immediately jumped to 25Mbps. They are now running fiber closer to our home which will result in speeds jumping to 50Mbps.

Great service at a good price.

I guess the negative reviews are not in my area. Couldn't be happier. Installation was top notch, professional, and timely.