AT&T Internet vs. Windstream: Extra Fees and Contracts
When comparing AT&T Internet to Windstream, you should be aware of extra or hidden fees and rigid contracts. If you cancel AT&T Internet’s non-fiber plans beyond the 14-day cancellation window after activation, you’ll have to pay an early termination fee of up to $180. Equipment that you don’t return will cost you a fee of up to $150.
Windstream has contract-free plans, allowing more flexibility to switch or upgrade services. It does have a monthly equipment fee, which can cost up to $9.99 per month, depending on the connection type.
Installation
AT&T Internet typically charges a one-time activation fee of $35 and a professional installation fee of $99. However, you can waive the former if you opt for self-installation and the latter, depending on current promotions.
For Windstream, the one-time activation fee is $50, and the professional installation fee is $35. It offers free self-installation kits, including the modem, installation instructions, and available technical support via phone if you want to self-install.
Data Cap
All Windstream plans have unlimited data, whereas AT&T Internet employs a 350 GB data cap for fixed wireless plans and unlimited data for fiber plans or TV bundles.
AT&T Internet vs. Windstream: Customer Satisfaction
AT&T Internet’s customer service has an A+ rating by the Better Business Bureau. The team is known for being responsive and solution-driven when communicating with their customers. Whether you reach out via phone or live chat, you should receive a quick response to resolve your issue.
As for Windstream, its customer service isn’t the best and could use an upgrade in responding to customers’ concerns and issues. It hasn’t received a rating on BBB so far, but based on customer reviews, it hasn’t done a stellar job compared to AT&T Internet.