AT&T Internet Reviews FAQ
To date, we’ve polled 104,175 AT&T Internet customers for reviews and ratings of their service quality. 41.1% of those ratings were positive as of 2021. AT&T Internet reviews and ratings have been improving as they have begun to roll out high-speed fiber service in some areas.
AT&T Internet Reviews
AT&T’s Internet service used to be branded as “U-Verse,” and many customers still know the company by this name. Currently, only TV services are sold under the U-Verse brand name, which is being phased out in favor of the brand name “AT&T Internet” and “AT&T TV.” Reviews included on this page cover both AT&T Internet and the older AT&T services relevant at the time the review was submitted.
AT&T Fiber Reviews
AT&T Fiber services are also branded as “AT&T Fiber” in some areas, and the reviews above include reviews for AT&T Fiber service. Fiber to the Home (FTTH) service like AT&T Fiber and Gigapower are a good choice for streamers and home offices, as well as large families. AT&T Fiber providers symmetrical service, meaning that the upload speeds are not reduced as they are with AT&T IPBB or cable from other providers.
AT&T and DirecTV Bundle Reviews
AT&T offers IPBB Internet in rural areas across the US, and often bundles DirecTV’s satellite Internet service into plans. Customers can often save money with these plans. DirecTV is owned by AT&T, and they will sometimes allow customers to stream DirecTV mobile television services without impacting the data cap on AT&T’s mobile LTE service. However, AT&T mobile services are not commonly sold as a bundle with their Internet plans.
Common Complaints and Issues in AT&T Customer Reviews
The most common complaint we’ve received in AT&T reviews is about the speed in their rural IPBB service areas. While AT&T has been running network upgrades incrementally over the years, the service in rural areas is still many times slower than in urban areas.