AT&T Internet Customer Reviews

I haven't even had it a year, I've had multiple problems, and of course, when you call customer service to let them run a diagnostic, there's nothing they can do. We need a technician to come out but know that if a technician comes out, you might have to pay $99 every time, it's ridiculous. And then when you need it for work or school or if you have appointments, you don't get a technician that comes out for maybe 3 days to a week, you're lucky if they sent one the next day. I switched from another company to this one which I instantly regret.

This review is totally for the Customer Service Rep who assisted my wife with establishing our internet. After hearing my wife dealing with the customer service reps all day regarding our new move, I was pleased to hear her dealing with a knowledgeable rep who actually speaks understandable English. The rep was knowledgeable, funny, and had a great sense of humor. He actually understood my wife's jokes, which is actually remarkable because she was joking, considering her problems all day dealing with CSR at various other agencies. He was patient and explained everything to us in layman's terms. I would highly recommend AT&T based on all the information he provided to us.

I had the 1 gig fiber installed about 3 weeks ago, fiber is new to the neighborhood. The installation had some hiccups that were resolved within a few days which is fine. The reason I would not recommend this is that you will likely only get close to the 1 gig speed for about 3 hours out of the day. After 12pm, and especially after 3 pm as internet traffic increases my speeds drop from 900+ down to 80-250mbps on average. The potential for 1 gig speeds for a few hours out of the day is completely overshadowed by wild fluctuation in download speeds, during which you will get between 10-40% of what you are paying for. All of this has been with only 1 device connected directly via ethernet. I'll more than likely swap back to our old provider at a lower speed because I'd prefer some form of consistency.

I had AT&T fiber brought into my house. It constantly drops out for 5-10 seconds and then comes back on. This causes video buffering and when online, it drops out and then reconnects soon after.

PROS - 300 Mbps down and up; must-have for Teams or Zoom conferencing - Dedicated connection -- no sharing with the entire neighborhood - High reliability -- no frequent and long outages as with Spectrum - Fast reboots/reconnects, if needed after power flux, etc. - Includes WiFi; mesh for an extra charge, if needed - A bit more expensive up front, but pricing is not a promotion - Supports IPv6, if that's your thing CONS - None, so far

Due to poor performance, I've had to check my connection every time I'm about to watch something interesting. Yesterday I had to reset my router twice as we typically received < 11Mbps. We regularly have to reset and almost always at an inconvenient time. We pay for 500Mbps, not UP TO, but as stated on the purchase icon, 500Mbps. I've never had a speed check over 350Mbps. NEVER! When I call (and wait for) "customer service" I get the management's apology, questions about the number of devices running (1), excuses, and a recommendation to call tech support, which is, of course, not available at that time, except once but after 15 minutes on hold, I got disconnected and hung up. I have to reset about 3 days per week and so for that, and the other reasons mentioned I give AT&T a very generous 2 stars.

Very good service, so happy with everything, was very helpful. Tech was very co-operative, they did a great job.

Devices suddenly cannot connect to the Internet, often. (Our box is also located in the living room with the devices close by). We live in a bit more of a rural area which perhaps has something to do with it. Everything else is great!

Great speed. Affordable price. Technicians in the field know their stuff. But it goes down almost every day. Sometimes for a minute. Sometimes for multiple hours on end. Not a great option for working from home.

I travel often and I definitely travel around upstate New York and everywhere I go AT&T is faster and even seems to have more coverage than the others, so I am not sure who is doing the tests, but everywhere I have been, AT&T seems to outperform (also I don’t like AT&T as a company, so trust my honest review here).

Great customer service, Eager to get me approved quickly -- my order has been placed and is now on the way! Not much room to complain when it's only $10 monthly.

Since i got a new router my speed seems to have been slowed.

I received my letter of approval for internet service thru the Access AT&T program. I called to set up service and spoke with a rep. She was so friendly and helpful. She was pleasant to speak with and very knowledgeable about my questions. She made sure I understood everything she said. She kept me informed on what she was doing in the process of setting up my account. She transferred me to another agent to set up my service and have a tech come out to install a phone jack. He was very efficient and professional and very friendly. He made sure all of my questions and concerns were answered. He was extremely polite and personable. I've had this service in the past and am extremely delighted that my area is covered to use their service again. My appointment and equipment is scheduled for Friday, just 5 days from my initial call. I am grateful AT&T offer this service, the same service as for those paying full price receive. It's a blessing to those of us on a fixed income can have the reliable and easy to use internet in today's times so we may stay connected and help with the stay at home request during virus epidemic. I felt like I was given the same respect as anyone else, even with receiving the discount rates. Thank you AT&T for making the effort to keep things simple and quick in setting up my account.

The service was outstanding. I called on Sunday and they put me on a schedule for Wednesday. The technician came on time with all protective gear: mask, shoe cover. He was very professional, promptly explained everything that I did not have a question to ask. We have our hi-speed internet in 1 hour. This is great teamwork. Thank you and your customer service team.

I've had AT&T 1Gbps fiber optics for three weeks now. It's unbelievably fast but I have been without service for two of the three weekends that I had it. It worked for a few hours on the day of the install and stopped working after that. Tech came out first thing Monday morning and told me the gateway was on the recall list. It was a 20-minute fix, but I had to use my cell phone as a mobile hotspot to work since I work from home. Today I lost service again today (Saturday), tech won't be out until Monday so working off my phone all weekend. The speed is great, but this is getting old.

Rep took great care of all the transactions we needed to be taken care of, he was very patient and professional. Everyone at the Gardens store, thank you so much.

We asked for a service technician to come out to fix an issue with our TV and find out why our internet service is so slow. He found that we have a splitter in the outside box for stronger Wifi. He also reprogrammed the remote to turn on TV and change channels and volume. Best technician to ever come to our house yesterday.

We Switched to AT&T, we liked our TV experience better from our previous ISP, but AT&T's fiber internet is 100% better and way less expensive. We highly recommend fiber. We have 300 Mbps and it's lightning-fast.

It was a 2 am call CT, I dialed 24/7 support and I was redirected to a polite representative from overseas I guess, I'm not sure. He was patient and knowledgeable and even helped me to set up my printer. Thank you.

I've had AT&T Internet for about 10 years. During the first 9 I had one service call and a handful of outages (mostly due to weather). This past year however has really tested my patience. It started with my modem resetting a few times per month, interrupting service for 2-3 minutes. This wasn't a big issue and I purchased a new modem which helped. Then the problems really started. There was a service outage that required a tech coming out and replacing a few lines. Six months later, another outage required 4 days and 3 techs to fix. Next month another outage happened. Fortunately a tech was able to fix it the same day. The customer service has been great. Representatives are very polite on the phone and the techs fix issues quickly or provide an explanation for a delay. I just wish the internet reliability was as good.