About CenturyLink

  • While CenturyLink still functions as the brand name for the company’s residential services, CenturyLink rebranded as Lumen Technologies in 2020.

  • CenturyLink offers internet services in 37 states across the country.

  • In addition to its phone services, CenturyLink offers a variety of internet plans, with download speeds ranging from 15 Mbps to 940 Mbps.

  • CenturyLink acquired Embarq, a large landline phone business, for $6 billion in 2008.

BroadbandNow’s research is extensive and covers all major internet providers. We’re frequently cited by journalists across the world.

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CenturyLink Availability Map. Click for interactive map.

Expert Overview of CenturyLink‘s Services

CenturyLink is a major DSL Internet provider serving residential and business customers nationwide in the USA. Their services mostly leverage “fiber to the loop” landline networks to deliver digital data, which allows for speeds much higher than dial-up but still a bit slower than cable or fiber. In some areas, CenturyLink also offers fiber connections, although these have limited availability. They have network coverage in Arizona, Colorado, Washington, and 47 other states.

While their top download speeds often clock in slightly lower than cable, they are overall more consistent with their pricing for long-term customers. They are one of the few internet providers that offer true “locked-in” pricing for internet and phone service.

CenturyLink Availability

CenturyLink’s core strength is its rural availability, which is made possible by leveraging existing telephone infrastructure to provide internet access. This is what makes DSL in general one of the most widely available broadband technologies — virtually every house in the U.S. has been wired for phone service at one point or another. This means that nearly any house wired for phone service can get DSL service, even if it’s not particularly fast in some areas. CenturyLink has strong speed averages for a DSL-based provider and is known for consistent pricing compared to the cable alternatives many suburban residents choose them over. CenturyLink is a strong alternative to satellite for rural customers and provides comparably stable service with higher data caps.

CenturyLink DSL and Fiber Networks

Most CenturyLink DSL connections are what’s known as “Fiber to the loop” connections, which means that subscriber data is transmitted over copper phone lines from the residence to a DSLAM device nearby, which switches over the connection for all subscribers in that area into a fiber line. This is known as a “backhaul” connection, and usually connects to an internet exchange of some sort which allows data to flow across the internet to any point in the world over fiber backbone connections.

In simpler terms, DSL from Centurylink can be thought of as a “phone line” connection. DSL is a major improvement over dial-up internet (which also used phone lines) because it can share the line with phone service while delivering much higher bandwidth and speeds. DSL is typically in the 3 to 35 Mbps range, depending on the network quality in an area. It is usually presented as an alternative to cable in suburban areas, or an alternative to satellite in more rural areas. While the overall speeds are lower than cable, DSL connections are known for being more stable when it comes to speed since they are “direct” connections to the provider, versus the “shared” connection you have with cable.

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A Quick Look at CenturyLink Plans, Prices, and Fees

CenturyLink keeps its pricing simple by offering all plans with speeds up to 100 Mbps or less for $49 a month. At that price point, CenturyLink’s DSL plans lean more on the costly side as some cable and DSL providers offer the same and sometimes faster speeds for less. Compared to other DSL providers, CenturyLink’s pricing is still on the higher side, but it balances out with their Price for Life deal, which locks-in your monthly cost for as long as you have CenturyLink service.

CenturyLink only offers two fiber internet plans, one short of the typical number of plans we usually see in a fiber internet provider offer. That being said, there’s a large difference in speed — you can get up to 100 Mbps or up to 940 Mbps. Luckily, the price for gigabit speed is only $15 more than the 100 Mbps plan. Visit our CenturyLink Plans and Pricing page for an in-depth overview of CenturyLink’s plans and to find out just how much you’ll pay if you opt for the gigabit plan.

CenturyLink Customer Service

CenturyLink has one customer service number for residential customers, (800) 201-4099. Contact that number if you need tech support, assistance with your account, to change your address, or cancel service. CenturyLink’s business customers can contact customer support at (800) 350-1044.

CenturyLink Approval Rating

To date, we’ve collected 61,985 customer ratings for CenturyLink. Among those, 35.3 percent of subscribers recorded a positive rating. These results are average within the broadband industry, as the average approval among all Internet providers is 48.4 percent.

CenturyLink gets strong marks for maintaining consistent pricing compared to other providers. While they use the “promotional pricing” strategy that’s near-universal among internet providers, they don’t raise the rate nearly as high as some others once those promotional rates run out. They also have a history of offering true “locked-in” pricing, which means that customers don’t have to spend time on the phone arguing down price hikes every year, as is common with many of CenturyLink’s cable competitors.

CenturyLink implemented a data cap of 1 TB on most residential broadband plans in recent years. While this is high and won’t matter for most customers, it’s worth being aware of for large households that plan to do a high volume of OTT (Over the Top) streaming via services like Netflix or Hulu. Most families only use a fraction of this data every month, and CenturyLink earned a No. 4 spot on Netflix’s top ISPs for streaming chart as of 2021 .

CenturyLink Corporate Structure and Background

CenturyLink is organized into five regional divisions: Eastern Region, Midwest Region, Central Region, Northwest Region, and Southwest Region. CenturyLink has acquired a variety of smaller companies over the years, including Tier 3 in 2013 and the similarly-named Level 3 in 2016, becoming one of the largest telecommunications companies in the U.S. CenturyLink adopted the current name to replace the older “CenturyTel” name in 2009, and officially changed their corporate name in 2010.

Availability by State

Alabama 681,919 940mbps
Alaska 184 940mbps
Arizona 5,346,748 940mbps
Arkansas 582,642 940mbps
California 539,181 940mbps
Colorado 4,637,775 940mbps
Connecticut 15,777 940mbps
Delaware 5,023 940mbps
District of Columbia 19,526 940mbps
Florida 3,586,619 940mbps
Georgia 183,953 940mbps
Hawaii 95,251 940mbps
Idaho 1,090,799 940mbps
Illinois 131,532 940mbps
Indiana 529,598 940mbps
Iowa 1,863,464 940mbps
Kansas 244,353 940mbps
Kentucky 76,668 940mbps
Louisiana 233,550 940mbps
Maine 2,798 940mbps
Maryland 57,511 940mbps
Massachusetts 21,956 940mbps
Michigan 206,258 940mbps
Minnesota 3,897,159 940mbps
Mississippi 65,079 940mbps
Missouri 1,357,528 940mbps
Montana 723,678 940mbps
Nebraska 900,819 940mbps
Nevada 1,828,627 940mbps
New Hampshire 4,617 940mbps
New Jersey 319,650 940mbps
New Mexico 1,630,764 940mbps
New York 277,051 940mbps
North Carolina 2,969,200 940mbps
North Dakota 349,395 940mbps
Ohio 1,378,460 940mbps
Oklahoma 29,121 940mbps
Oregon 2,475,333 940mbps
Pennsylvania 785,343 940mbps
Puerto Rico 0 940mbps
Rhode Island 2,442 940mbps
South Carolina 204,827 940mbps
South Dakota 484,609 940mbps
Tennessee 492,669 940mbps
Texas 1,016,700 940mbps
Utah 2,430,928 940mbps
Vermont 38,079 940mbps
Virgin Islands 0 940mbps
Virginia 743,224 940mbps
Washington 4,550,188 940mbps
West Virginia 7,298 940mbps
Wisconsin 842,486 940mbps
Wyoming 420,695 940mbps

Cities and Towns CenturyLink Has Coverage

  • Birmingham, AL
  • Dothan, AL
  • Enterprise, AL
  • Montgomery, AL
  • Prattville, AL
  • Bentonville, AR
  • Cabot, AR
  • Jacksonville, AR
  • Little Rock, AR
  • Russellville, AR
  • Searcy, AR
  • Apache Junction, AZ
  • Avondale, AZ
  • Buckeye, AZ
  • Casa Grande, AZ
  • Chandler, AZ
  • El Mirage, AZ
  • Flagstaff, AZ
  • Florence, AZ
  • Gilbert, AZ
  • Glendale, AZ
  • Goodyear, AZ
  • Laveen, AZ
  • Maricopa, AZ
  • Mesa, AZ
  • Peoria, AZ
  • Phoenix, AZ
  • Prescott, AZ
  • Prescott Valley, AZ
  • Queen Creek, AZ
  • San Tan Valley, AZ
  • Scottsdale, AZ
  • Sierra Vista, AZ
  • Sun City, AZ
  • Surprise, AZ
  • Tempe, AZ
  • Tolleson, AZ
  • Tucson, AZ
  • Yuma, AZ
  • Aliso Viejo, CA
  • Brea, CA
  • Campbell, CA
  • Compton, CA
  • Encinitas, CA
  • Encino, CA
  • La Jolla, CA
  • Orange, CA
  • Poway, CA
  • Rowland Heights, CA
  • San Dimas, CA
  • San Luis Obispo, CA
  • Trabuco Canyon, CA
  • Upland, CA
  • Woodland Hills, CA
  • Arvada, CO
  • Aurora, CO
  • Boulder, CO
  • Brighton, CO
  • Broomfield, CO
  • Castle Rock, CO
  • Colorado Springs, CO
  • Commerce City, CO
  • Denver, CO
  • Durango, CO
  • Englewood, CO
  • Fort Collins, CO
  • Golden, CO
  • Grand Junction, CO
  • Greeley, CO
  • Littleton, CO
  • Longmont, CO
  • Louisville, CO
  • Loveland, CO
  • Montrose, CO
  • Parker, CO
  • Pueblo, CO
  • Thornton, CO
  • Westminster, CO
  • Altamonte Springs, FL
  • Apopka, FL
  • Arcadia, FL
  • Bonita Springs, FL
  • Cape Coral, FL
  • Casselberry, FL
  • Clermont, FL
  • Crestview, FL
  • Dade City, FL
  • Davenport, FL
  • Deland, FL
  • Deltona, FL
  • Dunnellon, FL
  • Englewood, FL
  • Fort Myers, FL
  • Fort Walton Beach, FL
  • Hudson, FL
  • Inverness, FL
  • Jacksonville, FL
  • Kissimmee, FL
  • Lake Mary, FL
  • Land O Lakes, FL
  • Leesburg, FL
  • Lehigh Acres, FL
  • Longwood, FL
  • Lutz, FL
  • Melbourne, FL
  • Merritt Island, FL
  • Naples, FL
  • New Port Richey, FL
  • North Fort Myers, FL
  • Ocala, FL
  • Ocoee, FL
  • Okeechobee, FL
  • Opa Locka, FL
  • Orange Park, FL
  • Orlando, FL
  • Oviedo, FL
  • Palm Harbor, FL
  • Port Charlotte, FL
  • Punta Gorda, FL
  • Riverview, FL
  • Rockledge, FL
  • Saint Augustine, FL
  • Saint Cloud, FL
  • Saint Johns, FL
  • Sebring, FL
  • Tallahassee, FL
  • Tampa, FL
  • The Villages, FL
  • Wesley Chapel, FL
  • Winter Garden, FL
  • Winter Park, FL
  • Winter Springs, FL
  • Alpharetta, GA
  • Atlanta, GA
  • Duluth, GA
  • Hinesville, GA
  • Roswell, GA
  • Smyrna, GA
  • Aiea, HI
  • Honolulu, HI
  • Kailua, HI
  • Kailua Kona, HI
  • Kaneohe, HI
  • Mililani, HI
  • Pearl City, HI
  • Wahiawa, HI
  • Waianae, HI
  • Waipahu, HI
  • Ames, IA
  • Ankeny, IA
  • Bettendorf, IA
  • Cedar Falls, IA
  • Cedar Rapids, IA
  • Council Bluffs, IA
  • Davenport, IA
  • Des Moines, IA
  • Dubuque, IA
  • Iowa City, IA
  • Marion, IA
  • Marshalltown, IA
  • Muscatine, IA
  • Sioux City, IA
  • Urbandale, IA
  • Waterloo, IA
  • West Des Moines, IA
  • Boise, ID
  • Caldwell, ID
  • Idaho Falls, ID
  • Lewiston, ID
  • Meridian, ID
  • Nampa, ID
  • Pocatello, ID
  • Rexburg, ID
  • Twin Falls, ID
  • Carol Stream, IL
  • Galesburg, IL
  • Glendale Heights, IL
  • Pekin, IL
  • Carmel, IN
  • Franklin, IN
  • Goshen, IN
  • Greenwood, IN
  • Indianapolis, IN
  • Martinsville, IN
  • Plainfield, IN
  • Warsaw, IN
  • Leawood, KS
  • Florence, KY
  • Ft Mitchell, KY
  • Lexington, KY
  • Newport, KY
  • Baton Rouge, LA
  • Bossier City, LA
  • Covington, LA
  • Lafayette, LA
  • Lake Charles, LA
  • Prairieville, LA
  • Bethesda, MD
  • Towson, MD
  • Hudsonville, MI
  • Mount Pleasant, MI
  • Southfield, MI
  • Andover, MN
  • Anoka, MN
  • Bemidji, MN
  • Burnsville, MN
  • Cottage Grove, MN
  • Duluth, MN
  • Eden Prairie, MN
  • Elk River, MN
  • Hopkins, MN
  • Inver Grove Heights, MN
  • Minneapolis, MN
  • Moorhead, MN
  • Osseo, MN
  • Rochester, MN
  • Saint Cloud, MN
  • Saint Paul, MN
  • Shakopee, MN
  • Stillwater, MN
  • Winona, MN
  • Columbia, MO
  • Jefferson City, MO
  • O Fallon, MO
  • Rolla, MO
  • Saint Peters, MO
  • Wentzville, MO
  • Olive Branch, MS
  • Southaven, MS
  • Billings, MT
  • Bozeman, MT
  • Butte, MT
  • Great Falls, MT
  • Helena, MT
  • Kalispell, MT
  • Missoula, MT
  • Asheboro, NC
  • Cary, NC
  • Chapel Hill, NC
  • Charlotte, NC
  • Clayton, NC
  • Concord, NC
  • Durham, NC
  • Elizabeth City, NC
  • Fayetteville, NC
  • Fuquay Varina, NC
  • Garner, NC
  • Greensboro, NC
  • Greenville, NC
  • Henderson, NC
  • Hickory, NC
  • Hope Mills, NC
  • Indian Trail, NC
  • Jacksonville, NC
  • Kernersville, NC
  • Kinston, NC
  • Matthews, NC
  • Monroe, NC
  • Mount Airy, NC
  • New Bern, NC
  • Raeford, NC
  • Raleigh, NC
  • Reidsville, NC
  • Rocky Mount, NC
  • Salisbury, NC
  • Wake Forest, NC
  • Wilson, NC
  • Bismarck, ND
  • Fargo, ND
  • Grand Forks, ND
  • Bellevue, NE
  • Fremont, NE
  • Grand Island, NE
  • Norfolk, NE
  • Omaha, NE
  • Papillion, NE
  • Flemington, NJ
  • Hillsborough, NJ
  • Lawrence Township, NJ
  • Morristown, NJ
  • North Bergen, NJ
  • North Brunswick, NJ
  • Princeton, NJ
  • Alamogordo, NM
  • Albuquerque, NM
  • Clovis, NM
  • Farmington, NM
  • Las Cruces, NM
  • Los Lunas, NM
  • Rio Rancho, NM
  • Roswell, NM
  • Santa Fe, NM
  • Henderson, NV
  • Las Vegas, NV
  • North Las Vegas, NV
  • Albany, NY
  • Ballston Spa, NY
  • Binghamton, NY
  • Clifton Park, NY
  • Endicott, NY
  • Fairport, NY
  • Liverpool, NY
  • New York, NY
  • Rochester, NY
  • Saratoga Springs, NY
  • Utica, NY
  • Webster, NY
  • White Plains, NY
  • Cincinnati, OH
  • Columbus, OH
  • Dayton, OH
  • Delaware, OH
  • Fairfield, OH
  • Hilliard, OH
  • Lebanon, OH
  • Lima, OH
  • Lorain, OH
  • Loveland, OH
  • Mansfield, OH
  • Marysville, OH
  • Mason, OH
  • Miamisburg, OH
  • Milford, OH
  • Perrysburg, OH
  • Pickerington, OH
  • Powell, OH
  • Reynoldsburg, OH
  • Sidney, OH
  • Sylvania, OH
  • Troy, OH
  • Warren, OH
  • West Chester, OH
  • Westerville, OH
  • Wooster, OH
  • Albany, OR
  • Beaverton, OR
  • Bend, OR
  • Corvallis, OR
  • Eugene, OR
  • Grants Pass, OR
  • Gresham, OR
  • Hillsboro, OR
  • Klamath Falls, OR
  • Lake Oswego, OR
  • Mcminnville, OR
  • Medford, OR
  • Oregon City, OR
  • Portland, OR
  • Redmond, OR
  • Roseburg, OR
  • Salem, OR
  • Springfield, OR
  • Bloomsburg, PA
  • Butler, PA
  • Camp Hill, PA
  • Carlisle, PA
  • Chambersburg, PA
  • Hanover, PA
  • Harrisburg, PA
  • Indiana, PA
  • Johnstown, PA
  • Media, PA
  • State College, PA
  • Warminster, PA
  • York, PA
  • Beaufort, SC
  • Columbia, SC
  • Fort Mill, SC
  • Greenville, SC
  • Greenwood, SC
  • Irmo, SC
  • Lexington, SC
  • Mount Pleasant, SC
  • West Columbia, SC
  • Rapid City, SD
  • Sioux Falls, SD
  • Arlington, TN
  • Brentwood, TN
  • Bristol, TN
  • Collierville, TN
  • Cordova, TN
  • Elizabethton, TN
  • Franklin, TN
  • Germantown, TN
  • Greeneville, TN
  • Hermitage, TN
  • Johnson City, TN
  • Kingsport, TN
  • La Vergne, TN
  • Madison, TN
  • Memphis, TN
  • Mount Juliet, TN
  • Nashville, TN
  • Ooltewah, TN
  • Austin, TX
  • Bedford, TX
  • Cedar Park, TX
  • Conroe, TX
  • Coppell, TX
  • Copperas Cove, TX
  • Denton, TX
  • El Paso, TX
  • Euless, TX
  • Grapevine, TX
  • Humble, TX
  • Irving, TX
  • Killeen, TX
  • Kingwood, TX
  • Kyle, TX
  • Lancaster, TX
  • League City, TX
  • Palestine, TX
  • Round Rock, TX
  • San Antonio, TX
  • San Marcos, TX
  • Spring, TX
  • Stafford, TX
  • Sugar Land, TX
  • Temple, TX
  • Tomball, TX
  • American Fork, UT
  • Bountiful, UT
  • Cedar City, UT
  • Clearfield, UT
  • Draper, UT
  • Herriman, UT
  • Kaysville, UT
  • Layton, UT
  • Lehi, UT
  • Logan, UT
  • Ogden, UT
  • Orem, UT
  • Pleasant Grove, UT
  • Provo, UT
  • Riverton, UT
  • Roy, UT
  • Saint George, UT
  • Salt Lake City, UT
  • Sandy, UT
  • South Jordan, UT
  • Spanish Fork, UT
  • Tooele, UT
  • West Jordan, UT
  • Arlington, VA
  • Burke, VA
  • Charlottesville, VA
  • Danville, VA
  • Front Royal, VA
  • Herndon, VA
  • Lynchburg, VA
  • Martinsville, VA
  • Mc Lean, VA
  • Reston, VA
  • Winchester, VA
  • Burlington, VT
  • Auburn, WA
  • Battle Ground, WA
  • Bellevue, WA
  • Bellingham, WA
  • Bonney Lake, WA
  • Bremerton, WA
  • Federal Way, WA
  • Gig Harbor, WA
  • Issaquah, WA
  • Kent, WA
  • Lacey, WA
  • Lakewood, WA
  • Longview, WA
  • Maple Valley, WA
  • Moses Lake, WA
  • Olympia, WA
  • Pasco, WA
  • Port Angeles, WA
  • Port Orchard, WA
  • Puyallup, WA
  • Redmond, WA
  • Renton, WA
  • Sammamish, WA
  • Seattle, WA
  • Shelton, WA
  • Spanaway, WA
  • Spokane, WA
  • Tacoma, WA
  • Vancouver, WA
  • Walla Walla, WA
  • Yakima, WA
  • Brookfield, WI
  • Chippewa Falls, WI
  • La Crosse, WI
  • Menomonee Falls, WI
  • Neenah, WI
  • New Berlin, WI
  • Oak Creek, WI
  • Oconomowoc, WI
  • Superior, WI
  • Waukesha, WI
  • Casper, WY
  • Cheyenne, WY
  • Gillette, WY
  • Laramie, WY

Provider Awards

Top 3 Fastest DSL Providers Nationwide
Major Provider Category
Top 3 Fastest Internet Providers in 11 states
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Top 5 Fastest Internet Providers in 21 states
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Top 10 Fastest Internet Providers in 49 states
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#1 Fastest DSL Provider in 12 states
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Top 3 Fastest DSL Providers in 46 states
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Frequently Asked Questions about CenturyLink

  • Does CenturyLink have cell phone service?

    CenturyLink does not currently have cell phone service. They do offer landline phone service or “digital voice” home phone service in most of their service area.

  • Can I get CenturyLink?

    CenturyLink service is currently offered in 39 states. Contact a CenturyLink agent to do an availability check for your address.

  • Can I pay CenturyLink with Paypal?

    No, Paypal is not one of the standard accepted payment options for CenturyLink bills.