Xfinity vs FairPoint: Side by Side Comparison

Enter your zip code below to see if Xfinity or FairPoint offers service in your area.

Xfinity vs FairPoint

Xfinity offers highly standardized, reliable cable broadband throughout much of the US. Fairpoint communications uses a variety of technologies including DSL and fiber to deliver service, with specific speeds and plans varying from place to place. The pricing may be similar, but as you’ll see the details differ somewhat.

XFINITY from Comcast AT A GLANCE


$29.99 to $299.95 / mo.

15 mbps to 2,000 mbps

Up to 2,000 mbps

59%59%

Cable

Current: 8th ↓ (-2)

FairPoint Communications AT A GLANCE

  • Sales: (844) 968-7224
  • Support: (844) 968-7224

(844) 968-7224

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DSL

Current: 51st ↑ (+2)

Xfinity OVERVIEW

Xfinity is the largest Internet provider in the USA. They provide home WiFi, digital phone service, and TV services.

FairPoint OVERVIEW

Fairpoint Communications offers broadband Internet primarily via DSL subscriptions, alongside cable, fiber, and fixed wireless offerings. They also offer TV and phone service.

Xfinity INTERNET DEALS †

  • $29.99 for 60 mbps Cable
    • 60 Mbps ↓ and 5.0 Mbps
    • 1-year promo rate. Regular rate is $74.95.
    • Some areas have a 1TB data cap.
  • $49.95 for 15 mbps Cable
    • 15 Mbps ↓ and 2.0 Mbps
    • Some areas have a 1TB data cap.
  • $59.99 for 150 mbps Cable
    • 150 Mbps ↓ and 10 Mbps
    • 2-year promo rate.
    • Contract Term: 1 year
    • Some areas have a 1TB data cap.
  • $69.99 for 400 mbps Cable
    • 400 Mbps ↓ and 10 Mbps
    • 2-year promo rate.
    • Contract Term: 1 year
    • Some areas have a 1TB data cap.
  • $79.99 for 1,000 mbps Cable
    • 1,000 Mbps ↓ and 35 Mbps
    • 3-year promo rate.
    • Contract Term: 2 years
    • Some areas have a 1TB data cap.
  • $299.95 for 2,000 mbps Fiber
    • 2,000 Mbps ↓ and 2,000 Mbps
    • Contract Term: 2 years
Last updated on 7/9/2019

†All plans not available in all areas or to all customers. Verify details with Xfinity.

FairPoint INTERNET DEALS †

    Our data team hasn't been able to find publically available plans from FairPoint

†All plans not available in all areas or to all customers. Verify details with FairPoint.

Xfinity: DATACAPS From 1024 GB/mo.

We have found plans that include datacaps. Xfinity offer plans with data caps regionally or nationwide. Be sure to verify plan details before purchasing.

FairPoint: NO DATACAP FOUND

We have not found plans that include data caps. This doesn't mean FairPoint doesn't have data caps, just that we haven't found them when collecting their plans. Always verify plan details before purchasing.

Xfinity's TECHNOLOGY

Comcast are mostly cable, meaning they share the wiring that sends cable TV to your home.

Cable companies such as Xfinity use coaxial copper lines. Cable lines can hold more traffic than DSL service. That said, cable has less speed than fiber Internet service. Download rates generally outperforms uploads with cable. This is to be expected, and doesn't pose any issues for streaming Netflix or YouTube.

Thanks to the newest DOCSIS standard, Comcast is able to deliver gigabit downloads in select parts of their service area.

FairPoint's TECHNOLOGY

Fairpoint Communications offers broadband Internet, TV, and phone service via a variety of broadband transmission technologies including DSL, cable, fiber, and fixed wireless. DSL is by far their most prevalent option, which uses already-installed copper telephone wires to transmit an always-on broadband Internet connection far superior to the outdated “dial-up” service it replaced.

In some areas, Fairpoint Communications uses coaxial cable TV networks to cover the “last mile” between their fiber “backbone” network and consumer residences. Fixed wireless offerings use wireless technologies similar to the wireless towers that provide mobile phone coverage, allowing a concentrated broadband signal to reach subscribers in more rural areas where wired options aren’t available.[2]

Fiber offerings from Fairpoint Communications leverage advanced fiber-to-the-premises (FTTP) connections that bring fiber optic data all the way to a subscriber residence, rather than “switching” to a slower electric signal for the “last mile.”

Xfinity INSTALLATION

Xfinity self-install is the fastest option for the majority of subscribers. New signups get a kit mailed to them with step-by-step instructions.

Professional installs come with a small fee. If you are getting TV service, professional install is recommended, as the wiring and configuration is more complex. This is particularly true for the X1 smart TV setup.

FairPoint INSTALLATION

Fairpoint Communications offers both self-installation and professional installation options for broadband customers.

Self-installation instructions are provided via an installation guide from the company, with information specific to your connection type and hardware.

Professional installation is also available, usually with a fee attached. Particularly for residences that haven’t had service before or for customers who simply don’t want to spend an hour setting everything up themselves, having a professional technician handle the process can be worth the money.

Xfinity RATINGS AND REVIEWS

41%41% Customer Rating

41.2% recommendation rating according to 163012 verified Xfinity users.

FairPoint RATINGS AND REVIEWS

0%0% Customer Rating

Xfinity COVERAGE & AVAILABILITY

XFINITY from Comcast Interactive SVG Map showing broadband coverage.

FairPoint COVERAGE & AVAILABILITY

FairPoint Communications Interactive SVG Map showing broadband coverage.

Triple play bundles vs double play service

The right combination of services can result in savings

Broadband providers have good reason to offer “triple play” and “double play” promotional packages. More customers using more services generally results in more revenue. Unfortunately for providers, the popularity of “cord cutting” TV service in favor of free or cheap over-the-top services like Netflix and Hulu has driven down TV subscriptions dramatically in recent years.

It’s good news for anyone still interested in a dedicated TV subscription, however, as providers offer incredible discounts for customers who use the TV and phone enough to justify a separate plan. Just watch that you don’t sign anything if the promotional price is temporary. Needless to say, if you don’t need hundreds of channels and instant access to as much video content as possible, a single-serve Internet subscription might be enough for you.

Customer satisfaction is important

Providers who respond quickly to issues are worth the price

Broadband isn’t just fun and games — it’s the central communication medium of the modern world. Being cut off from access means being cut off from your community, so it’s essential to choose a provider who has a good reputation for solving customer issues quickly. ACSI ratings and IP-verified customer ratings are the most reliable data available to measure this quality.

ACSI (American Customer Satisfaction Index) ratings like those above are based on data released every quarter via surveys. Surveys are conducted manually by trained professionals.[1] IP-verified customer ratings, as seen elsewhere on BroadbandNow, collect similar statistics via online polls to visitors. Using IP-verification protocols allow for identifying individual connections and networks, ensuring that only actual customers are given the chance to respond.

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