Xfinity Customer Reviews

Very frustrated with paying >$100 and daily service issues. When it works, it works well, but the modem has to be reset at least once a day. We have already exchanged the modem. I wish there was more competition in our area.

Comcast says there is an issue but they don't seem to know how to fix it and I have been waiting quite a few weeks for a fix. If all I did was stream it's great 60+ Mbps download. I don't stream much more of VOiP and gaming is the worst ever when it comes to those services. Can't hear with phone, games keep getting dropped, so service is useless to me.

Over priced, intermittent outages. Slows at peak hours. Not happy. Found out that having high definition is an additional charge. Paying way too much for what I'm getting.

I've had Comcast internet for about a decade at my current address. No tv, no phone, just internet. I have slowly watched my bill get more and more expensive. I'm currently at $89 a month for basic cable internet. Service has been reliable, speeds average, but absolutely cannot justify paying this much just for internet access. They treat new customers way better than they treat existing customers.

Comcast is not providing the service I'm paying them for. I'm paying for download speeds well over 100 Mbps but instead Comcast is only providing with 26.28 Mbps.

I've been a customer since 2005 and I only want/need internet service since I stream TV for cheaper. I want to keep my costs low. They offered internet for $39.99 per month. After a year (or 2) they increased to $50 something per month. And after a year increased again to nearly $80.00 month for just internet. They keep pushing to bundle with cable and increasing the cost so I fall in the trap. They should value and respect customer needs and offer fair price to those who reject cable. Now I'm shopping around for an internet provider to combine with Sling TV, Netflix, among others...

Customer service is lousy. I have never had a pleasant experience. Prices constantly go up for the same service. Internet and WiFi is always weak/slow it takes forever for anything to load . So frustrating. I'm ready to give it up. Not worth the aggravation especially at $228.00 a month.

Internet service is reliable, and never had a problem with it. Speed tests never showed same as what my plan is. To get a discount, it should be bundled with voice or cable plan which will end up to pay more if you only need the internet service. While if you want to get internet only service you will be told you will pay almost the same which does not make sense. If you will try to understand the bills you will really get lost. My final conclusion Excellent internet Speed, Paying much more money than service value.

The internet is really fast... when it works. Which is roughly 50% of the time. We've been with Xfinity for 3 years because they are the only provider for high speed internet in our area. However, as I mentioned, the internet only works 50% of the time. We constantly have daily or overnight outages that can last from 10 minutes to 12 hours. They have told us there's nothing they can do. We have had technicians come out at least 50 times since we've been with Xfinity. Their cable service was worse, which is why we canceled it. We are moving and will NOT be using Xfinity again.

No seriously, It's just not worth the price. I am constantly being annoyed by slow speeds and facing stagnant loading screens. I'm currently very impatiently waiting for another provider to roll out fiber for my address.

It's been a year since I used Xfinity. Internet is highly reliable but speeds are bad. Especially after the first few months, they automatically downgrade your speeds to half the promised speed. The monthly bill also automatically spikes up after the first year. Currently switching to a different provider.

Internet speeds go up and down. The cable goes from clear to fuzzy. We have complained for a year and are sick of this. Our payment is always on time and we are not getting a decent service from them.

Fast internet, average about 45-50 Mbps but too costly. We spend $175/month to watch 4 channels and get internet.

My rate for internet service has crept upward to $80/month. For this I am supposed to get 75 Mbps download speeds, but speed test varies (widely) from 10 to 30 Mbps making it difficult to stream HD movies to WiFi television without buffering pauses. Service also goes out once a month or so, requiring re-boot/power cycling, sometimes lasting hours at a time.

Best services available, unfortunately, their prices are deplorable.

I have Comcast TV and Internet and after the promotional period, I pay $160/month for the service, which I think is a lot. It's good, it's reliable, but customer service satisfaction is low, hopefully, you never have to call them. The best strategy is, if you can, sign up for a promotion period and when that runs out, switch to others for their promotion, then back to Comcast.

Most of the time it works well. I haven't really tested the download speed, so I'm not sure if we're getting what they promise. We have occasional times where the video streaming gets hung up. They did just raise the rates on us, I'm not sure what their excuse for that was.

We have been in the Bay area for 7 years now and unfortunately both in Cupertino and in Los Gatos our experience has been the same. Shoddy internet speeds. We have had technicians, spoke to many and I mean MANY people in customer service and they tell us different things. They reveal different things like how their routers are refurbished...and how old they are.. so we got our own. How they reset their software at night and maybe that is why we must reset our router... we reset it almost daily after their supposed software reset. Works at 50 Mbps and then degrades down to barely 20 Mbps. We ask about the node usage in this area and find out it hasn't been assessed or serviced since 2011. Wow... and they are charging us for blast service.

I live in a gated, but remote, community, with Comcast as the cable tv provider. They offer up to 250 Mbps service here; I have the intermediate speed, nominally 100 Mbps, which usually runs close to 120 Mbps, +/- 5 Mbps. Because of the remote location, bufferbloat can be substantial, but I'm not a gamer, so it doesn't worry me. Technical support people are, like all cable services, less than the best - they operate by script, and are lost if your problem doesn't fit the script. And the other side of remoteness is unreliability; when a car hits a utility pole, or there is road construction, it can be down for hours, along with the TV. But the performance/price equation beats the heck out of alternative ISP sources here. WISPs and satellite offer less speed for more money, and that leaves DSL from AT&T, too slow for me, so I've had Comcast for four years.

Speeds were advertised at 200mbps max for Blast service, and even under load from multiple devices, I can get 140mbps on my PC.

Been a customer of Comcast broadband for more than 10 years. Excellent performance however quite expensive for a residential service. Comcast should be rewarding customers who have stayed loyal rather than jack the price up after two years.

Service is good. Do yourself a favor and buy your own wifi router instead of paying for theirs several times over through monthly rental fees. The introductory price is good for a year, after which they gradually increase the prices. If you are not using many of the services or TV channels, it's not a very efficient use of your money.

Service is good, support is good but data cap is unacceptable and $50 for extra for unlimited data plan is quite expensive but overall its good but what they need to do is increase their speeds and remove that data cap.

Speed is good, very reliable, but customer service is terrible, and they keep changing prices every year depending on what special you happen to catch when you call.

After paying over $116.00 a month once my contract for $49.99 expired, I entered an existing customer contract which was supposed to give me 1 Gbps instead of 150 Mbps. After several phone calls and modem signals sent, I am only receiving 40 Mbps download and 10 Mbps upload!

I frequently lose internet connection at my house at least once a week, sometimes multiple times. When it runs, it runs very well and the family is happy.

I love the speed of Xfinity/Comcast but don't like the cost. I had to purchase the TV bundle to get the best WiFi price even though I won't use the TV because I have a contract with Dish for satellite TV. Sadly, the cost almost doubled after the first year when my intro was over. Still it is the only cable option in Chico and it is faster than our other options and the only one without metered service so I can stream my music as I want to.

OK service. Does cut out from time to time. Just cost too much. Deals are only for very limited time and only for new customers. No incentive to renew. Stuck in two year contract.

Comcast Customer service acts like the entitled bloated corporate customer service they are. When you call in and they fit you into a category and apply policies rather than logic to your needs. It's really good internet speed, I've never had a problem with the speed unless we had 4 or more devices on the internet at once. The price we've had the last six months is really good too, but that's only because we were able to get a deal. Then the price triples and you need to watch out for that. We've had 3 days in the last six months were the internet went out for hours - there may have been other times and I just wasn't home. When there are no power outages or storms to cause internet outages it's frustrating that you cannot use what you're paying for. I don't recall Comcast ever discounting the bill for the outages either.

I have had really good experiences with Xfinity overall, save one slow speed issue early on. Customer service has been great. Speed has not been a problem since the one incident. I do think the price point could be lower considering the number of customers the company has. Look it up and do the math.

Have had Xfinity for 1.5 years, Generally has worked without problem. BUT, when under high demand (videoconferencing, streaming movies) some combo of our 100 Mbps speed or the service itself will fail. I need an either faster or more reliable solution for these use cases. And we've been paying $90/month which compared to new services seems very high.

I know people complain about Comcast, but I've really never had any problems contacting Customer Service, it has been very reliable and I'm very happy with the speed. The only thing is that the price is way too expensive.

All was great until they decided to charge 30$ extra for something I already had. Unlimited data. Stream a couple of HD movies a day and you're set to overages. Now 30$ higher it's very expensive service.

The speed is ok but it is $99/month unless you sign a 2 year contract. I am switching providers because I am having a problem with my connection dropping for 2-3 seconds a couple of times per hour and their support tech told me to call while it was happening or they couldn't do anything. Since I use skype to work from home this is a deal breaker for me. It would also kill online gaming.

We have been happy with Comcast Internet. We buy the 25 Mbps unlimited plan, and it has been overall just fine for one or two people streaming Netflix and/or YouTube videos. It's generally reliable as we haven't had outages. Customer service is friendly and helpful. What I don't love is the introductory price gets increased by $10 after 12 months, and then an additional $30 after 6 more months. I didn't know about that last part. $65 per month is a ridiculous price for 25 Mbps.

While Xfinity internet is indeed the best deal in the market (Mbps), customer service just hit a new low. Usage caps have been imposed in the middle of a billing cycle. So customers need to upgrade or cutback. With two adults and a full-time college student in the account, we have no option but to upgrade. Some notice would have been nice.

It may be a regional thing, but around here Comcast is good. I have always had courteous and helpful contacts with customer service, good experiences with appointments and installs. I am a Triple Play customer and I feel it is price competitive to other customers. Rarely (almost never) goes down.

Had no problems with them, never had to call. Then again, I did only sign up for internet. No TV, no other service even though they were pretty pushy about their bundles. But as a student, I just need a way to turn in work and check updates, catch Netflix once in a while. Now that the promotional year is off though, I am looking to switch because internet should not cost 81 bucks per month. That's just ridiculous.

It almost never goes out and when it does the weather must be very terrible. Everything else is fine but the customer service isn't the best and sometimes they try to be sneaky.

I have been a customer for over 12 years, unfortunately, I will be parting ways with Comcast because they have become too expensive. In the world of streaming, Comcast wants me to commit to a long-term contract in other to get a promotional discount. I am not impressed with their services either. I stayed with Comcast because I had a bad experience with our previous ISP.

Failed self-install because of a hardware issue (faulty TV box). I would advise to take a free tech service when signing up for new service or else the company will charge $60 if you need a tech for problems not of your fault.

I had assistance from a tech and she was professional and really helpful and clearly explained in great detail about Xfinity. She answered all my questions and was very polite! It's because of her I bought service today! Thank you again for your amazing customer service!

I hate Comcast because their customer service is just okay and their cable internet is the worst thing ever. I have 150 Mbps down and only 5 Mbps up. This is not good for gaming and I get kicked off a lot in between games. Everyone that has Comcast in my group has the same problem. Also, the 150 speeds that Comcast is selling its customers are maxed speed and is not what you get full time. The line is shared with everyone in your section. So my internet down is more like 30 to 60 Mbps down and still only a max of 2 to 7 up and 7 is a stretch. The only reason I have Comcast is that of no other option in this area. As soon as one of them come to this area, Comcast is gone for sure.

Recently had a problem with TV reception. Got a call back in only 2 minutes but did not correct the problem so a service request was issued. Serviceman came out promptly the next day and replaced all connections but still did not fix the problem. 2 service trucks promptly came out and traced the issues to the lines down the road. Problem fixed and actually my HD looks better than ever. Thank you Comcast and I will continue to be a loyal customer. Your customer service is second to none!

I have Xfinity through my home but enjoy Xfinity stream when I travel, which is quite often. Now it’s telling me I need to be on my home network to watch some of my favorite channels and shows. I signed up for the ability to stream but they took that away in a matter of a month of joining. I am disappointed and this needs to change. They promised me something that did not hold up. I’m canceling next week and going to another provider.

Xfinity internet from Comcast is great. Is reliable and have a good speed. The only thing I don't like is that at a certain time I get a bundle package (TV +Internet) I decided, later on, to discontinue the TV services and keep the internet only. At that point, my internet bill went up to the roof. An incredible bill of $107.32 per month. Even that I like the service I'm very disappointed about the price I ended paying. Overall I recommended just be careful with the bundle packages.

I know each customer have their own experience and I really don't write reviews often but I have to give Xfinity 10 out of 10. Great customer service, price and value, and service. The service is bullet fast you get a ton of channels. Xfinity is breath of fresh air!!!

We have not had dependable service in over a year. A city utility company pulled up and broke a line. Xfinity spliced the line as a temporary fix but never made permanent. We began getting intermittent outages that have progressively gotten worse to the point we lose internet several times a day and at times several days at a time. Service techs come out, know what the problem is, but put in service tickets to repair the line and no one shows to do the work. I like most people, use my internet for more than entertainment and really need a dependable internet connection. I really want to like and stay with Xfinity, but they need to meet their service commitments in a timely manner.

I recently called customer service for a problem. The automated answering system said the wait was 47 minutes and they would call me back if I wanted. So i did that and I did get a call back. Then I was put on hold and waited another 37 minutes listening to their horrible elevator. The person finally answered and we discussed the issue. She determined she couldn't help and transferred me to another department. I was again put on hold for another 18 minutes. That person answered and we discussed the issue and he had no idea how to correct it or who could. It was a technical issue so I suggested he open a help desk ticket with the IT department to look into what appears to be a data error. He had no idea what to do. So we ended the call and after over an hour, most of it on hold I still have the issue with my account.

I have no option for internet and only switched to Xfinity because the internet was better than my other option. I switched from Dish for TV because of the bundle price and regret it, in hindsight I should have paid any amount to keep Dish as my TV provider, the Xfinity equipment does not work well and always freezes. I can’t watch TV now because the Netflix page is frozen. This is common with Xfinity as the screens freeze so you can’t watch TV.

The product is excellent, very fast, great streaming, we have a very old Netgear router make all iPads and cell phone fly even reaches to the pool. You will not find a better provider in Arkansas. Never change your services until you are absolutely sure, otherwise hard to restore to where you were.

My family is currently on the 60 Mbps plan. Comcast seems to have moved to a ~1TB data usage on all their plans!!! I have started receiving notification when my family's usage approaches that limit. I tried to move to one of the higher speed and cost tiers 250 Mbps and 1000 Mbps but the agent I spoke to said the data usage limit still applied. I'm not 100% sure she knew what she was talking about. That aside, since I moved from Xfinity Double play to Internet-only my internet service drops from time to time - I'm not sure if there is a connection. Overall my experience with Xfinity is bad with unexpected service/billing issues etc - I have searched for an alternative reliable high-speed provider but unfortunately, my choices are limited.

This neighborhood is chronically OVER subscribed. Especially on the weekends when people are off work and streaming. Or trying to. My bandwidth drops from a healthy 85 Mbps to somewhere between 30 - 40 Mbps until Monday. You'd think 75 Mbps contract would let you telecommute for crying out loud. and I mean E V E R Y day.

The speeds for Xfinity are nice. You have multiple tiers for different people and their needs. Unfortunately, that’s about where the positives end. Everyday for hours at a time, the internet goes out. Not the gateway that we’re renting for more than double any other provider, the internet itself gets disconnected, just to reconnect randomly later. I’ve tried resetting the gateway, checking google, Xfinity, no one seems to know why. All this for more than any other provider. At this point it almost seems best to go with a different, lower speed provider. At least then it might work.

We switched to Xfinity. Wow! I had no idea what I was missing! Now we get lightning fast WiFi. I could not be more pleased. Service has been exemplary, courteous, knowledgeable, and efficient. What more can I ask for?

Customer service is o.k. and reliability and speed are good enough for our needs. Pricing is our major problem. This month (July '18) they are again increasing our cost. Their first offer was about twice what we were paying and so far we've gotten that down to about a 30% increase. Our plan includes internet and landline only. Last month our bill was about $65 which included taxes and router rental. Our download speed right now is 35 Mbps and upload just under 6 Mbps.

Absolutely ridiculous! I cancelled my account over a month ago and got charged again. When I called to ask why I was charged again, he said it takes a month to process the cancellation and I did not cancel auto-pay on my account. It has been OVER a month since I cancelled my account and no one told me to turn my auto-pay off - I still do not understand why they would be charging me even if my auto-pay was off?? I should not be getting charged any longer!!! He told me I would get a refund check in 4-6 weeks, but I am now out $50 this month that I do not have to spare! I will not be using Xfinity again!

We just signed up for Gigabit Internet speed with Comcast, and it's no where near the advertised speed. It's usually about 30-50 Mbps. We don't use much bandwidth or data transfer either or download illegal content.

We've had Comcast since moving to FL in 2014, and had no problems. Due to needing to use employer's internet provider, we had to switch and they were very helpful and efficient. I meant to leave an excellent customer survey but may have misunderstood the questions/ratings, so I'm reviewing here. They were great all around.

Like all Internet service providers can seem slow and unresponsive. Luckily I have been with them so long and all the bugs seem to have been resolved for a long time now, Reliability & Speed are quite sufficient and beyond my needs

We have had Comcast/Xfinity for 15 years and have had almost no problems. We just recently upgraded to a Gig. We have 4 teenagers and a super-smart home with wireless gadgets, garage door, lights, speakers, etc. It rocks and we never had a speed problem. We just got the mesh pod thingies and that has made super strong coverage in our house. Love it. Wish my cable bill would quit going up, but the Xfinty home, wireless and internet are awesome.

Awesome in price. They hooked our internet up the next day.

I cancelled TV service to keep only internet and was continuously charged for TV service. I was promised 100 Mbps and continuously delivered only 15-25 Mbps despite paying $100.00/month. Customer service is rude and only asks if I want to cancel service. Plus, too often the "service" fails, and I have no internet.

Internet and phone work as long as it is not windy or rainy, having a cell phone from another provider is essential. Also, a smartphone using another network is handy, if you need internet. Most of the time the tv works, but god forbid anything goes wrong! I have been on phone support for too many hrs. To count and still don't have the problem solved. They claim they are sending out a support rep, free of charge, but last time they done that, they charged $50. They eventually removed the charge, but they sure tried. I'm still just waiting for another provider to offer the 3 services - phone, tv, and internet package, so I can switch services.

I’ve been with Comcast for over 20 years. No complaints with service or reliability. It’s just I’m on a very strict budget. I only watch a handful of channels. I need my channels and internet without all the cost of Comcast. I wish I could keep things as is but a cable bill like a car payment is unacceptable. I’m a single person with one income and I simply need a cheaper option.

Overall, I highly and actively recommend this provider's internet. Be advised that if you ever have to call them for any reason aside from upgrading service plans, it is a living hell. Every time. But, the hardware is the best deal currently available. Oh well... looks like I'm staying with Comcast / Xfinity.

Good product and service, but ridiculously high price.

I have been very happy with the service. However, the cost goes up rapidly and in the last 13 months has increased from $130 to $175. Being a senior citizen I can not afford these increases. Maybe a senior citizen discount may be nice.

Xfinity has been nothing but trouble. Services cuts off frequently for no particular reason. Moreover, we opted to pay additional $15/month for the "Blast!" service that claims download speed of "up to 150 Mbps" -- but "up to" is the keyword. On a good day, we get 5 Mbps, but often more like 2-3 Mbps.

Test results: Upload is 1.4 Mbps, Download is 150 Kbps. My "Performance Pro" internet from Comcast is supposed to be 75 Mbps.

Internet sometimes goes down every single day for a week and then is fine for a month before it happens again, we pay about $100 a month for basic cable plus 150 Mbps down and 5 Mbps up internet.

I've had service for a number of years. I am lucky to have it this far in rural America. It is expensive and typically runs me $200 after negotiating with a 2 yr commitment. Customer service has been very good at times and at other times awful. Reliability of service is very good, especially in my location. It is fast enough to run 4k video. The Wi-Fi router is not reliable but I use my own mesh system now. There is no wireless system that is even close to the speed. I am cutting the tv and phone cable however and going with internet only soon.

Overall the internet from Comcast Xfinity has been great. This site claims the max speed they offer for my area is only 150 Mbps but when I speedtest I always get 180 Mbps downstream and only 24 Mbps upstream. I would like faster speeds but they aren't offered in my area just yet.

We have a home business and buy business class internet from Comcast. We signed a two year contract, no data limits, but pay extra for having five registered mobile devices. We actually have six after buying an Echo. At some point, our plan started showing as a three year contract, for no reason we can discern. We would like to change plans over this, but the available options will probably reduce download speeds significantly. Not sure what to do.

Comcast cable internet is good but way to expensive (and it went up starting 1/18)! Shopping around for other providers.

Comcast product and Xfinity service people have been professional but my experience with dealing with Comcast online has been poor. They are always trying to upgrade your service and ignore the reason you contact them in the first place. Twice now they have arbitrarily started charging me $30 a month for unsolicited "Boost" service.

Why isn't there an option for Internet ONLY? I do not want/need any cable channels & I was told that it would be more expensive for me to just get internet, so I decided to go with the cheaper package, which came with cable channels and a cable box that I have to rent. My bill just went up another $10, assuming that's because my introductory rate has expired. With no other provider in my area I am stuck. Very frustrating.

After another price increase this month, I'm now paying $180 for limited TV plus internet service that seems to slows down after very little usage. I tend to use my cellular data on my smart phone, even at home because it is faster. Talking to customer service about reducing cost is like talking to a wall. I have been a Comcast customer for a long time, and they reward me with ever increasing prices. If they will not lower the price and improve service, I will be stopping Comcast cable TV service (and using an antenna plus Amazon Prime, which I already have). When I decide on an alternative for internet, I will probably change that too. The internet is reliable, but often slow. I haven't had problems with watching Amazon Prime TV shows and movies with Comcast Cable. So that part is fine.

The promised internet speeds are always at the bottom of the range and the WiFi from their router is bad and cuts out from time to time.

Signed up for 25 Mbps service but tested multiple times at 2-4 Mbps. I think Comcast is incapable of actually supporting multitudes of new customers signing up for HD video streaming services.