Xfinity Customer Reviews

First time Xfinity subscriber. Exceeded my expectations. I can honestly say I was very impressed with all aspects of Xfinity. I just purchased a home in Delray Beach FL. From the initial appointment call to complete installation, Xfinity exceeded my expectations. Very impressed with the Tech. The tech arrived early. He introduced himself and ask me about my expectations. He explained what he was going to do and would have me watching NFL football today. Walked me through the setup and all options of the remote. I ordered cable and internet. I will say the internet service is faster than others. Very impressed with Xfinity.

June 29, 2019. Called Comcast to get help with a broken remote. Customer service representative named was great and friendly and extremely helpful. Fixed the problem very quickly. Thanks!!

I rate Xfinity 5 stars. Out of anything, I definitely recommend Jordia. He is a kind, respectful and understanding young man. He made it easier to get what I wanted fixed to be fixed. It was fast and easy and I hope you feel the same way about his reliability.

My son loves this internet for gaming on his Xbox One, PC and PS4. It’s super fast and keeps him in the game without lagging. Add our 3 cellular phones and live streaming to the mix and you have one powerful product!

Good internet service, not the best price, customer service is very slow.

I had a very nice experience with the customer service rep located in the Philippines service center on 9/10/20. She was very caring and seemed dedicated to providing excellent services. Thanks for having her and hope she is rewarded for her efforts.

I had an issue with payment on my business account. The rep took my call with a smile on her voice and quickly and thoroughly walked me through a solution with patience and sincerity. You are lucky to have her on your team.

I had the pleasure of speaking with a rep today. Unfortunately, our household has been affected by covid financially and had trouble with our bill. Like most households with school aged children, Internet has become essential! Not only was she able to help keep our services on but she went the extra mile to help reduce our balance! It’s great to see that humanity is alive and well within Xfinity and their staff!

I was having trouble before with my internet and email connection. Today one of the Xfinity technicians arrived and he was able to solve all the problems I've been having and explained to me what the causes of those problems were, in simple details. His work was performed excellently and everything is running smoothly. I failed to get his name but he was a good worker. Props to him for very good service.

There are people working here who truly care. Stay positive, stay focused, and work together. We're all doing the best we can these days. Thank you for resolving my issues.

I went to the Xfinity site at the Rotunda in Baltimore, MD. I had an excellent experience. I want to thank the rep for his help, he answered all my questions, set up my phone, made sure all my information downloaded. He was pleasant and the customer service was awesome.

I just got a new service from Xfinity. Rep took his time to explain everything. Made sure I got the best plan suited for me. Very helpful. I wish more representatives were as good as him.

I've never had a problem with internet connectivity or speed. Xfinity has always been reliable on that front. Their customer service is terrible at its best! The phone menu to get to an actual agent is absolutely ridiculous and half the time when you do get to an agent you can tell that they're simply reading off the card in front of them and they're not actually listening to what you're calling about.

Xfinity customer service rep is the best customer rep that I’ve talked to. My first time getting an internet connection couldn’t have been better. I was nervous at first but their customer service rep made it so much easier for me to understand how and what I should do to get it done. Love the work, Xfinity.

I don't have a single complaint about Xfinity & I'm entirely blown away by this fact. I went into one of their retail stores ready for terrible customer service & came out feeling totally excited, informed, & relieved - it was refreshing to discuss my service with a knowledgeable, friendly employee that wasn't just trying to sell me more stuff! She was so helpful! I had hope it wasn't just a fluke, but honestly, I've since had two more interactions with customer service that was equally pleasant & even more helpful; I'm blown away! My husband & I couldn't figure out our Google router, thinking it could be something on Xfinity's end, we contacted their customer service & even though the guy had no responsibility towards the device itself, he helped us set it up! I'm thoroughly impressed with their customer service, I feel like they actually train their employees & it's refreshing! On top of that, I get incredible internet speeds & pay only $20 more for double the speeds I previously had with the added bonus of their Flex device at no extra cost, which lets you watch & stream all kinds of content. Honestly, I'm so happy with my service I've decided to look into their wireless services as well. I'm just blown away that internet service could be so simple & great! Maybe it's because we've been abused our whole life by providers, but Xfinity has definitely set a new bar for me.

Most of the time it is very fast (like 85-100 Mbps), but some days like yesterday, it was at like 5-10 Mbps.

Tech fixed everything and so wonderful and knowledgeable.

In VT they are the only cable provider but that doesn't mean that their support and service are lacking for internet connections. I have always had good experiences with their support and technical people when needed.

I basically cannot complain about the internet even though I pay more than $130 for internet. The internet is really good at 100Mbps and works fine throughout the house. Customer service is basically of no help. However, living in VT that's the best you can get.

I just did a transfer of service, in the beginning, I did have trouble and I was already in the mindset of it taking days or even weeks to be resolved. Fortunately, I was helped by Chat support service, it was a one on one service that helped me resolve my troubleshooting when I couldn't be on the phone, he spoke very professional, and was quick! I definitely recommend it.

I recently upgraded my Xfinity plan to work from home. Previously, I was clocking may be 120Mbps down / 6Mbps up on various test sites. But as of upgrading to Xfinity's Gigabit tier Triple Play and adding a phone line I didn't want or need, I now get 400Mbps down and 6Mbps up! My modem is rated for ~700 down / 180 up, shows no faults, and my whole local network stack is gigabit. Yay Comcast.

I've got Xfinity Extreme Plus with 600/15 (dl/ul) and it's fine during the evening or weekends when people aren't Zooming for work. However, from 11 am to 5 pm I only get between 2.5-5.5 Mbps upload (sometimes less). Tech support at Xfinity confirmed that everyone in my neighborhood uses the same bandwidth to upload, so if too many people upload at the same time, it would lower my upload speed. Xfinity needs to upgrade its uploading capacities. Your only other option is to switch to a provider with higher upload speeds.

TV and internet are good, can't complain. Just pray something doesn't go wrong. If it does, you'll have to cancel the service to get any kind of help.

I love their customer service and haven't had a bad experience yet. Speeds are good for most people but the aging cable system has its limits. Upload speeds are painfully slow while downloads are fast but always fluctuating. I wish they would expand their fiber network more.

The voice mail on my phone was not working so I had to call customer service. I was expecting a big run around and lots of aggravation but I actually got through to a live person pretty fast. She was easy to work with and they resolved the problem 2 days earlier than expected. Good job!

We've had Xfinity service for about 3 months. Everything they do is quality. From the installation tech to the features of the service. Our tech was extremely helpful and polite. Xfinity service has features that blow other companies out of the water! We have 2 young kids and the Xfinity app allows me to monitor everything they do online right down to setting a "bedtime" for their devices. My family and I love all the feature and the reliability and speed are unmatched. We love our service thanks Xfinity!

They always have resolved any issues quickly, always available to answer any questions, service has been exceptionally fast. The only downside is the price, for me, it's a little too high.

Decent service, just way overpriced. Been with Xfinity since 2014, perfect payment record. All I need is basic internet, 25Mbps would be enough. For that they charge 55/mo, plus 14 for the box, plus taxes, etc. Ends up being like $80/mo or so. Yes, I understand that at $90/mo you can bundle a bunch of stuff in there and raise the speed to 100Mbps or more, but I don’t need any of those services. I think expecting 25Mbps internet only at a $50/mo bottom line is not unreasonable. Not gonna find that here. Good company for high-end internet with bundles. Poor offerings for basic internet service.

During this difficult time with the COVID 19 pandemic, my service started lacking in quality. It is very important that I have wifi for my daughter's education as e-learning is now essential to her growth in education. I set many times for a tech to come to our home and fix the problem but kept rescheduling time and dates because I was worried about compromising the health of my family and young children. But eventually had no other choice. Tech showed up very promptly on time checking everything outside with my husband and explaining everything! When he said he needed to come to the house and check our modem, we were hesitant but offered him a mask and gloves. He very politely informed us he had some and went to his van and geared up. Upon entering my home he said "sorry, I'll be right back" and return quickly with booties to put over his boots. Very much appreciated considering my daughter crawls all over the floor and puts everything in her mouth! After going inside and working his magic, he also engaged with my young child and was very patient when my husband had to step away for a moment. After installing our new modem, he took the time to explain things to us and was very informative and helpful! I recommend this tech to anyone that's having doubts during this hard time! He is 100% safe, professional, and informative.

Service tech was very friendly, informative and respectful. He knew what he was doing and explained everything to me. He had a lot of patience and did an excellent job. I would highly recommend Xfinity to my family and friends. Thank you for the great service.

I've been with Xfinity for around two years now and have only noticed one drop during that time, and that only lasted for about 10 minutes. Download speed is usually around 200 Mbps over the WiFi but has peaked at 250.

Great speeds and 0 issues with customer service. I pay for 35mbps upload and consistently get 40. It's the fastest available and I'm happy with it.

Let's start off with the sales rep, she helped me with a great deal and made sure it fell through and she had great customer service, I enjoyed her a lot! And when the tech came to install my system, he made sure to explain everything to me as he worked and didn't leave until everything was 100% complete.

I got to my new apartment with my Xfinity package waiting for me. The instructions on how to activate the wifi and set everything up were extremely straight forward and easy. I appreciated the fact that I didn't have to wait on the phone to activate anything - I could do it right then and there in no time at all. Speed and service are reliable and everything is working well. Thanks, Xfinity!

Needs to offer more parental controls on the internet and offer PureFlix on the Flex

My experience so far has been nice but now the Xfinity xFi is a problem. It does not let you do what you need to without saying it's "looking out for you". If there is anyway to fix this, let me know please.

Can't manage your plan online, it makes you call or chat. They are not quick and you waste hours of your life. If you can't manage your account, it shouldn't be an option in the first place.

I didn't have any cable lines running through my house so Damien made a new line and was up on the ladder outside putting up the lines making sure nothing looks sloppy.

Don't even think about trying to speak to a real live person unless you have an hour or so to spare waiting on hold. The automated line takes forever to navigate through. Their wireless system is antiquated at best and promised speeds are for hardwired connections ONLY. As soon as Spectrum comes to the area, I'm switching. I hate the monopolies of certain areas that these cable/internet providers have. It limits consumer choice and forces us to have to deal with these corporations who try get the most amount of money out of their customers. Definitely try to find another company if you can. Xfinity/Comcast is not worth it.

My Internet has gone down every day for a week with outages in the area. Contacting Xfinity will test your patience. Out of the last seven days, my Internet didn't work at all for three days straight and only partial for the remaining four days. Service is great when it works but beyond frustrating if you have to call and talk to them for anything.

The young man that helped me was named Angle. He was amazing -- he helped me with everything and more. He is the only reason I did not close my account today so thank you again, Angle.

Yes, Xfinity is good but we have zero premium channels and pay close to $275 a month. It's just too expensive.

I have had nothing but the best service and experience from this company. People and signals are great and reliable. Couldn't be happier.

I have like 6 devices at my home in the same time 2 running 4 k yet my 2 consoles rarely hit more than 20 ping and I don’t use Ethernet I’m not getting one I HIGHLY reccomend for gaming

Every time we need to update our boxes, we have to be prepared to go without anything for a few days. It's day 4 of no cable because they don't have the "manpower" to send anyone out. I spent my entire weekend trying to get these new boxes to work and every person I've talked to has told me something different. They recently told me that the new boxes don't pair with the wire from outside (which should have been dealt with upon getting them). When I asked if they can send me a technician, they told me they can't send anyone out until Tuesday even though my problems started Friday. For being so expensive, they really have the nerve telling people that. The first weekend I've had off in months was spent working for Xfinity, and I still have no TV now for the whole week because I work. They are lucky this is the only network in my area.

We are planning to move soon and we're actually looking for a county that has Xfinity.

Wilsain gave me excellent service. Very happy to have a better modem.

My wife & I closed on a "new" home December 20, 2019. The home wasn't wired for internet so the sellers allowed us to bring in an electrician to drop cable lines to the rooms in which we wanted a cable outlet. A day after closing, an Xfinity technician came to the house and "hooked" us up. He was supposed to have installed an amplifier in the attic. He was having a small issue with one cable line but when he left, he said everything was ok and that a crew would be out soon to "bury" the cable. Since we only had one TV in the house at the time of turn on, I had to connect the rest of the TVs. No problem, except I couldn't get signal in the one room the technician had a small issue with. I went to the Xfinity store and they scheduled a technician to come out the next day. His diagnosis was that the "cable line" itself was bad and that I should contact the electrician to pull a new line up through the wall and everything would be ok. I contacted the electrician who said he'd be out after the New Year. In the meantime, Xfinity sent out another technician to address another issue that had arisen. This technician's name is ALEX BUTLER. My wife & I have been with Comcast/Xfinity for many, many years since we lived in PA and we had Philadelphia Suburban Cable TV Company (pre-Comcast!!). Alex found that the crew that buried the cable, took shortcuts. He took a picture of the frayed connections at the box and sent it to his boss. He re-ran a new cable and ordered another crew to bury the cable. He went into the attic. We never had an amplifier. He said it was some kind of switch. He installed the proper amplifier. He fixed the issue for which he came out for. What a fabulous employee!!! Don't let Alex Butler go! Keep him Comcast! You've got a diamond.

Customer service has improved, but not great. Ask for the XB6 modem if you sign up or have an older model, it's very reliable and coverage is excellent.

Terribly inconsistent service. Always rotating between offline and online. It's not a hardware problem (we have a new router and modem, and they replaced the cables coming into the house). If I paid a percentage of the bill correlating to the time my WiFi has worked then I should be paying about $1 a month.

I would give customer service a negative mark if it was a choice. Spent 2.5 hours with Xfinity before finally obtaining a solution. The service people did not know what they were doing. I was transferred to 4 people before I received ok service.

Consistently nice speed of the internet but as of recent progressively more and more outages of the internet entirely. It is super shady how the internet might be working fine and then it hard crashes and then will work like dial-up after the hard crash.

I've had Comcast for a number of years, always paid bill ahead of time and never complained when they continuously raised pricing. But now they are removing channels and charging more for less. At first they were ok, but I don't recommend them to anyone now. I've called and complained and they don't seem to care. They just tell me they can't do anything and give excuses. If I could give less than one star, I would.

Dear Xfinty, Randy tech ID# 547165 went above & beyond all my expectations to help set up my Internet on all my family devices. He is a wonderful/friendly/kind/caring young man & I think he deserves praise and hopefully a raise or bonus or promotion for going the extra mile! Thank you.

I had Xfinity for almost a year. It was good up until the last few months when their auto pay wasn’t processing my payments and I was getting all types of fees for it. I had to call multiple times (being told different things, hung up on multiple times, and not knowing what was going on). They kept blaming it on my bank and saying I needed to talk to my bank. I did call my bank and they said there were no issues they could think of why the payments weren’t processing. I even tried re-entering all my information for payments but I kept having the same issue. Then when I tried to cancel, they basically trapped me by saying I’ll have to pay all those fees (the fees that they gave me after their system was failing them) on top of cancellation fees to the tune of over $300. Don’t get stuck in their trap!

The technician was on time & very polite. He was also helpful & he made sure everything was done correctly Thank you Sir & Comcast. Great service.

Internet service always drops and we will go without internet at hours at a time before coming back. I was paying $80 a month but the price jumped to $100 for a basic internet only plan. I can't justify paying $100 a month for service that doesn't work most of the time. They sound like a great deal at first but after 1 year, they will just jump your price.

I have Xfinity for about 6 years. So far, the service has been really reliable and the speed is really great. The only issue I have with it is the bill and how it's capped. I had to upgrade to have unlimited but so far it is really reliable and great.

Security System sucks, you have to secure your whole home because Xfinity only secures partial, not all windows and doors are secure, you have to purchase other equipment to secure all.

This has to be one of the worst experiences I have ever had these people have taken double payments out of my account and have been giving me the run around. I have asked for assistance for 4 days without no result and no one seems to care. This has caused me real stress because I have other bills to pay. I wish I would have read the reviews before I went with this company. There pricing is extremely high and has to be some of the worst customer service ever.If you are reading this and considering this company please DON’T. I’m going back AT&T I hate Xfinity/Comcast the suck and don’t even give a damn!

This is beyond terrible we pay almost 200 a month for nothing. U ask about channels they say they dont support them so now were stuck with over 100 sports channels an very basic tv .fios doesnt have hidden fees or slow wifi def will be switching

The technician failed to install my wifi but I'm still being charged for installation fee. I've called and complained to half a dozen agents with no resolve!!!

We have been a Comcast Xfinty customer for over 20 years. When they forced us (and charged more!) to the digital platform we have had nothing but trouble!!! Yes, we have the original 20 year old cable line in the ground so every time it rains or is moist we have issues. I have called and said this line is shorting out with the moisture over a year ago and still no response. I have had to reset the internet modem over 6 times this week. Stay away from Xfinity, they could careless about you as a customer and your service!!!!

I was having trouble accessing certain sites on the internet, almost like I was blocked from usage. I spoke to customer service and he was very helpful. He was easy to understand and walked me through the steps needed smoothly. He explained everything that was going on and how to fix it. Once it was fixed and up and running he continued to ensure everything was properly adjusted on his end. The entire phone call was very polite, understanding, and helpful. I wanted to acknowledge their outstanding customer service because normally it is a nightmare to contact Xfinity for help.

I was having issues with my new modem that couldn’t be solved over the phone so the customer service agent, who was amazing, helped me out by scheduling a no-cost tech visit to solve the issue.

Cons: Wifi seems to drop, cable still above ground for more than two months Pros: Faster internet, fast to respond for on-site support, can exchange equipment the same day at a Comcast Store, price is better than others.

Our service is reasonably priced, reliable and rarely suffers from degradation. I know Xfinity is fun to 'kick around' but we have been satisfied with them.

Service is fast and very reliable. However, it can get a bit on the pricey side depending on the speed you want. If you want internet for your home in Gloucester MA, there is no one faster in the area.

This works great on all my iOS devices but will NOT work on my Chromebooks. If you need WiFi for your Chromebook, don’t get Xfinity. They don’t have a fix for this yet.

Internet is good, one of the best in my area, it is reliable and speeds are as advertised.

Tech was great. He helped me set up my internet and we didn’t have any issues during the setup, unlike some of my other experiences with other Business. It only took me about 4 minutes to reach an operator.

I spoke with a rep today and he was extremely helpful and easy to talk too. I was having problems with my service and I was just not happy at all when I called. He was able to hear me out, help me set up a better service, and gave me useful information that was much appreciated. Usually, to get this service, I have to get a little rude or aggravated. But today, I was able to remain calm and still receive a great deal with fast results. I'm very happy I called today. I wanted to leave a voicemail but I was disconnected somehow. Anyway, thanks for having good reps!

$179 for the cheapest package with phone, internet, and Wifi.

Internet speed is fast when it is working, customer service is not the best and technical support is good when they show up on time.

I pay $29.99 for promised 60 Mbps. It has never passed 20 Mbps to my knowledge and when I have tested, it has usually been below 10 Mbps. Nonetheless, I have found the speed sufficient. But I'm getting much less than 25% of what I am paying for and the price is going to almost double. Now it is going to be raised to $49.99 but with no improvement in speed.

I've had major problems with my TV & phone. 2 gentlemen came to my house today, they checked everything out & fixed it. They listened, were thorough & knowledgeable. I got a review phone call to ask about my experience but was driving & couldn't press buttons for the survey. I did was to make sure that they got a superlative rating. Thanks.

Awesome service from the tech who tirelessly worked to install service after an 18-year absence from the location. Tech was patient, polite, considerate, dedicated to solving the challenges presented. He worked in the heat for hours until the problems were solved. Thank you!

On wireless, 98% of users will not get the speed you want unless you have the latest phone like have 6-8 cores and 4 GB of RAM. I get about 350 Mbps wifi but plugged in hard-wired, I get a max of 822 Mbps. You also need to make sure that you own a modem and router that supports this kind of speed. Don't blame Xfinity or any other provider if you don't do your homework.

Have been a loyal Xfinity Internet customer for 14 years at my current location. Anyone else in North Central Massachusetts experienced very unreliable connectivity over the last 3-4 months. When the service is up, it screams at top speeds, but it seems that it goes down very often during the day. Troubleshoot my own connectivity on a regular basis and it's not internal for sure.

Speedy appointment setup. Tech arrived in the 2 hour window appointment. Technician was VERY Knowledgeable and friendly and conversely interactive me me. Real kinda joe a company like Comcast, would want as their voice and face with a new customer. Techs name was Ralph Tuel btw. Thanks Xfinity!

We have moved x3 since coming to Texas in 2015. And we love Comcast cable. How ever, the quality of service Technician's has been horrible until Yesterday. Any and every time we have needed in house tech to set up service, or over the phone I can't comprehend the laziness off these folks or blame placement. Yesterday how ever was different. Johnathan Johnson came to hard line a TV for me. Any and all other techs inform me (even with a brand new purchased home) we don't add Lines inside or outside. Not Jonathan, he explained everything to me. I'm not tech savvy at all. Added a filter for wireless that should have been installed from day one. Did very clean job at running the line, where I needed and wanted. Asked me for my input on My needs, making suggestions on What he believed would work best and still accommodating what I was hoping to do. Polite, sweet as could be, and his patience? Mercy! I've not been so tickled to meet such a professional polite young man! Keep up the wonderful work Jonathan Johnson! It was my first true pleasure of working with Comcast/Xfinity.

By far the best cable/internet service I've ever had. Speeds are consistent and fast. Channel line up is great. The X1 system is second to none. Highly recommend.

Comcast Internet service is decent, although the upload speed could be improved and the 'data usage plan' is just a money grab.

Not wanting to start a contract to have internet, I found online the prepaid wireless and obtained the starter package. Though it took calling customer service and spending time on the phone to troubleshoot the connection and set up issues, I am now a happy customer! The technician that was sent out was super awesome! Very funny, professional and helpful! Thanks again and customer service support for being so helpful!

Had great experience with Devlon also crystal was a great help just amazing character in both of them thay help me out in mobile services. Thank you guys for everything will be doing more business with you guys!

Only today, the person who helped me was the kindness person I ever had. His name is CARLOS CRUZ SANCHEZ, never before someone from XFINITY was nice or helpful LIKE HIM, not even close , I have been having a lot of problems with this people so they disconnect the expansive internet service. So.. thank you very much CARLOS CRUZ SANCHEZ. agradezco mucho tu ayuda Dios te bendiga. Continua asi por favor.

We are extremely satisfied. The picture quality improved immensely and it is sharper and more distinct. The remote with voice command is a game changer which makes hunting thru a guide obsolete. All that and the total cost of the bundle with WiFi is about $30/month less. What's not to love?

Randomly and frequently unusable even for email due to measured slow speeds. Expensive for poor service. I am often unable to use the internet from my home office. Modem reset temporarily improves service.Most Utah providers seem to have dismal customer service rankings of 2 stars or less. Other internet service providers with fiber have better reviews but are unavailable in my area. I wish there were quality competitors.

This is just an update to my review I did a couple of months ago. I just updated my internet through Xfinity to their new 1 Gigabit speeds. Right now when I speedtest, I'm getting around 980 Mbps downstream and 42 Mbps upstream. I guess I've just been lucky but I've had very few problems with Xfinity when it comes to my internet speed and reliability. I know the experience can vary greatly from state to state and location to location.

Tech was Awesome! He helped me get a better package for my interests & was so very friendly & treated me like I was very important to help with my internet and TV needs. It's great that Xfinity has such a valuable employee.

I had assistance from a tech and she was professional and really helpful and clearly explained in great detail about Xfinity. She answered all my questions and was very polite! It's because of her I bought service today! Thank you again for your amazing customer service!

Recently had a problem with TV reception. Got a call back in only 2 minutes but did not correct the problem so a service request was issued. Serviceman came out promptly the next day and replaced all connections but still did not fix the problem. 2 service trucks promptly came out and traced the issues to the lines down the road. Problem fixed and actually my HD looks better than ever. Thank you Comcast and I will continue to be a loyal customer. Your customer service is second to none!

Xfinity offers a very reliable 1 gb service in Seaside in fact their whole foot print on the Monterey peninsula and Salinas Area

Xfinity internet from Comcast is great. It is reliable and have a good speed. What I didn't like was when I got a bundle package (TV +Internet) then decided later on to discontinue the TV services and keep the internet only, my internet bill went up to the roof. An incredible bill of $107.32 per month. Even though I like the service, I'm very disappointed with the price I ended paying. Overall, I recommend just being careful with the bundle packages.

I was a Vandelay customer for a little over 4 years. I've never had any issues with their service, and really enjoyed all of the amenities. I received an e-mail a few weeks ago for a free wifi modem that has literally changed our lives! Now we can really take advantage of the fast speeds Vandelay offers!

I know each customer has their own experience and I really don't write reviews often but I have to give Xfinity 10 out of 10. Great customer service, price and value, and service. The service is bullet-fast and you get a ton of channels. Xfinity is a breath of fresh air!!!

We have not had dependable service in over a year. A city utility company pulled up and broke a line. Xfinity spliced the line as a temporary fix but never made permanent. We began getting intermittent outages that have progressively gotten worse to the point we lose internet several times a day and at times several days at a time. Service techs come out, know what the problem is, but put in service tickets to repair the line and no one shows to do the work. I like most people, use my internet for more than entertainment and really need a dependable internet connection. I really want to like and stay with Xfinity but they need to meet their service commitments in a timely manner.

The product is excellent, very fast and great streaming. We have a very old Netgear router that makes all iPads and cell phone fly, it even reaches to the pool. You will not find a better provider in Arkansas. Never change your services until you are absolutely sure, otherwise hard to restore to where you were.

The speeds for Xfinity are nice. You have multiple tiers for different people and their needs. Unfortunately, that’s about where the positives end. Everyday for hours at a time, the internet goes out. Not the gateway that we’re renting for more than double any other provider, the internet itself gets disconnected, just to reconnect randomly later. I’ve tried resetting the gateway, checking google, Xfinity, no one seems to know why. All this for more than any other provider. At this point, it almost seems best to go with a different, lower speed provider. At least then it might work.

We switched to Xfinity. Wow! I had no idea what I was missing! Now we get lightning fast WiFi. I could not be more pleased. Service has been exemplary, courteous, knowledgeable, and efficient. What more can I ask for?

We've had Comcast since moving to FL in 2014 and had no problems. Due to needing to use employer's internet provider, we had to switch and they were very helpful and efficient. I meant to leave an excellent customer survey but may have misunderstood the questions/ratings so I'm reviewing here. They were great all around.

Very frustrated with paying >$100 and daily service issues. When it works, it works well, but the modem has to be reset at least once a day. We have already exchanged the modem. I wish there was more competition in our area.

Like all internet service providers, service can seem slow and unresponsive. Luckily, I have been with them so long and all the bugs seem to have been resolved for a long time now. Reliability & speed are quite sufficient and beyond my needs

We have had Comcast/Xfinity for 15 years and have had almost no problems. We just recently upgraded to a Gig. We have 4 teenagers and a super smart home with wireless gadgets, garage door, lights, speakers, etc. It rocks and we never had a speed problem. We just got the mesh pod thingies and that gave super strong coverage in our house. Love it. Wish my cable bill would quit going up, but the Xfinty home wireless and internet are awesome.

Awesome in price. They hooked our internet up the next day.

Overall, I highly and actively recommend this provider's internet. Be advised that if you ever have to call them for any reason aside from upgrading service plans, it is a living hell. Every time. But, the hardware is the best deal currently available. Oh well... looks like I'm staying with Comcast / Xfinity.

Good product and service, but ridiculously high price.

I have been very happy with the service. However, the cost goes up rapidly and in the last 13 months has increased from $130 to $175. Being a senior citizen I can not afford these increases. Maybe a senior citizen discount may be nice.

Internet sometimes goes down every single day for a week and then is fine for a month before it happens again, we pay about $100 a month for basic cable plus 150 Mbps down and 5 Mbps up internet.

I've had service for a number of years. I am lucky to have it this far in rural America. It is expensive and typically runs me $200 after negotiating with a 2 yr commitment. Customer service has been very good at times and at other times awful. Reliability of service is very good, especially in my location. It is fast enough to run 4k video. The Wi-Fi router is not reliable but I use my own mesh system now. There is no wireless system that is even close to the speed. I am cutting the tv and phone cable however and going with internet only soon.

Overall the internet from Comcast Xfinity has been great. This site claims the max speed they offer for my area is only 150 Mbps but when I speedtest I always get 180 Mbps downstream and only 24 Mbps upstream. I would like faster speeds but they aren't offered in my area just yet.

Most of the time it works well. I haven't really tested the download speed, so I'm not sure if we're getting what they promise. We have occasional times where the video streaming gets hung up. They did just raise the rates on us, I'm not sure what their excuse for that was.

Fast internet, average about 45-50 Mbps but too costly. We spend $175/month to watch 4 channels and get internet.

I have been a long time customer 17 years , my financial situation changed due to illness and they were so helpful. Saved me $25 a month. I am very happy and appreciated.

Outstanding service. Great speed and rock-solid reliability.

Speed is good, very reliable, but customer service is terrible, and they keep changing prices every year depending on what special you happen to catch when you call.

Love XFINITY they are reliable and great service.

Speeds were advertised at 200mbps max for Blast service, and even under load from multiple devices, I can get 140mbps on my PC.

Comcast has the best speed and reliability in the area but it will cost you. The highest speeds available are expensive but there is no competition. Their customer service is a joke. Calling them is a chore. I have had three instances in the past year where they have added charges to my bill for rental equipment that I never had. Pro tip: never rent equipment, purchase it and the rental fees saved will cover the cost in about a year.

Great product, nothing really compares, love the convenience of it.

I would recommend this service provider. Internet signal strength and speed was very reliable. However, I did have a persistent problem acquiring and maintaining a wireless connection between computer and printer that I didn't have with my previous service provider's router. The cost was typically high for unlimited data.

Lots of fees added onto monthly bill. Luckily the service is very reliable because the customer service is terrible if you have to call, especially if it involves a billing issue.

Great customer service, always helpful and easy to get to a real person.

I've always lived in places where Comcast internet has been available and now that I'm moving I'm realizing how lucky you are if you have something like Comcast or Verizon. Sure, people complain about the poor customer service and such, but just be thankful you live in a place where 25 Mbps download and 5 Mbps upload is only $40/month and is 100% reliable. I'm moving, not that far away mind you, and to a location that is fairly densely populated, actually more populated than the location I currently live, but my only options are other companies that advertise"high-speed internet" and deliver 5 Mbps download... that's right... 5 Mbps download. This is awful if you want to do literally anything other than check emails and browse text-based websites. Then the only reasonable service they provide is something like $85/m for 60 Mbps download and 6 Mbps upload. They have a few lower-end plans that provide 30 Mbps download but those plans only offer 3 Mbps upload which you know based on their horrible pricing plans is going to be more like 2 Mbps which is going to make it difficult to do any real-time uploading. You should consider yourself lucky if you do have Comcast available in your area. They have a fantastic service that is always reliable and pricing that is reasonable for 2017. Moving to a more densely populated area that doesn't have Comcast is going to cost me over twice as much money to reach the same speeds that Comcast is providing.

Fast, always on. Hotspots all over town. Xfinity X1 is my go-to for streaming live TV and on demand.

We have been happy with Comcast Internet. We got the 25 Mbps unlimited plan, and it has been overall just fine for one or two people streaming Netflix and/or YouTube videos. It's generally reliable as we haven't had outages. Customer service is friendly and helpful. What I don't love is the introductory price gets increased by $10 after 12 months, and then an additional $30 after 6 more months. I didn't know about that last part. $65 per month is a ridiculous price for 25 Mbps.

We have loved Xfinity from Comcast. Sad that we will not have it at our new house in Bucyrus. Boo! The internet is so fast and reliable. Great variety of channels on the TV too.

Comcast is very pricey. Connecticut doesn't have a lot of competition so you are caught between one of the three CATV providers. Comcast, for just internet, is a bit over $50/month. Looking to perhaps switch to others and will save about 30% off this price. Comcast reliability has been extremely good and good speeds, just can't justify the price.

Never really have problems, maybe once in a few months, internet will reset itself in the middle of the night but that's it.

It almost never goes out and when it does the weather must be very terrible. Everything else is fine but the customer service isn't the best and sometimes they try to be sneaky.

Good service but priced way too high.

Internet service is great, cable is not worth it and customer service is not very helpful

I am satisfied with the speed of my internet. The customer service is also excellent!

Previous ISP could not provide dependable computer service. Switched to Xfinity one year ago. Xfinity internet service is wonderful, fast, and dependable. I do recommend after having so much trouble when serviced by the previous provider. I have not had (1) service call while on Xfinity. Price is affordable and I have found a great home internet with Comcast Xfinity.

Service is good, support is good but data cap is unacceptable and $50 extra for unlimited data plan is quite expensive but overall it's good. What they need to do is increase their speeds and remove that data cap.

The speed and customer service has always been great, but the prices have gotten really expensive and now they have started to charge you overage charges when you download/stream over 1,000 Gb of data in a month. You can get unlimited data for another $50 a month. So to get fast unlimited internet from Comcast you are looking at spending $135 plus tax! Pretty frustrating that last month they changed their internet policy.

I frequently lose internet connection at my house at least once a week, sometimes multiple times. When it runs, it runs very well and the family is happy.

Works okay majority of the time. Their promotional prices are decent and it was fine for the services offered. However, their regular prices (usually after a year of service or more) are excessive for their product. Maybe if their speeds were better and it was a better quality product it would be worth it.

My family and I have had to have some repairs done recently. Customer service was very gracious. The promptness of completing our service problems with the internet/wifi, TV and phone was excellent. We even received a credit for days with lost service. Overall, the triple play and X1 service has met our needs for all the years Xfinity has been in our area. Thank you.

The service is stable and fast, the customer service reps are always friendly and helpful. I love Comcast.

It was super reliable and customer service has improved since I tried them 8 years ago.

Best service available in my area, with great support and customer service!

I have had Comcast for 30 years and it provides reliable service.

When people move to our neighborhood, they often ask who the best internet provider is and on our Nextdoor site, the winner is Xfinity from Comcast. I have had them for 11 years here and the internet service went from okay the first few years to excellent the last couple of years. TV service is just starting to catch up except for Nat Geo!

I love the speed of Xfinity/Comcast but don't like the cost. I had to purchase the TV bundle to get the best WiFi price even though I won't use the TV because I have a contract with Dish for satellite TV. Sadly, the cost almost doubled after the first year when my intro was over. Still it is the only cable option in Chico and it is faster than our other options and the only one without metered service so I can stream my music as I want to.

Have Xfinity for a month now. Very satisfied with the service. I have the combination phone, net, and video package for a hundred bucks a month. The installer was highly competent and left the work area clean and neat. I talk to the remote and it does what I want. Life is good.

I love my service, we've had Comcast for many years and highly recommend it. Have tried others and always have gone back to Comcast. They are the best overall!

Have had Comcast in Edmonds for about 4 years now - I can remember two down periods, neither lasting more than a few minutes. Speed has always been consistent, and those times that I needed customer service it has been satisfactory.

I just got fed up with our previous ISP and their bad customer service so I decided to give Comcast benefit of a doubt and tried their services. Believe it or not, I was amazed. All stories of bad customer service and issues from Comcast were not true, and I am very happy for not blindly believing in them but test it on my own. Comcast provided me outstanding customer service and I'm blessed with them on top of saving money! Previous ISP was ripping me off and giving terrible customer service!

Comcast's Internet service meets my expectations, but their X1 services leave me feeling discontent about their services overall.

Almost 100% uptime, but often at speeds well below advertised.

While Xfinity internet is indeed the best deal in the market (Mbps), customer service just hit a new low. Usage caps have been imposed in the middle of a billing cycle. So customers need to upgrade or cutback. With two adults and a full-time college student in the account, we have no option but to upgrade. Some notice would have been nice.

It's ok, really. Not great; inconsistent but good when it works. However, for the price (which keeps going up and up), I expect super awesome. The internet can be pretty slow which would be ok if I weren't paying a premium price. The stars say it all; 3 star service for 5 star price. Someone please give this company some competition!

I just have not called them for any customer support yet. I have a basic cable TV and cable internet, so far no complaint about the speed. The best is that I can connect to hundreds of available hotspots to most places that I go.

The service varies but is pretty reliable. The promotional price is reasonable. The problem with the price is temporary and they push it up to an unreasonable price once the promotion period ends.

Reliable internet provider but with higher cost.

It may be a regional thing, but around here Comcast is good. I have always had courteous and helpful contacts with customer service, good experiences with appointments and installs. I am a Triple Play customer and I feel it is price competitive to other customers. Rarely (almost never) goes down.

Had to call in to get a few things taken care of but for Internet, they are hard to beat and when u add TV for a total of $100 digital with DVR and 2nd box, pretty tough to beat!! So don't believe every bad thing you hear, look at pricing. Had Internet for 10+ years only out when power is out.

Difficult to deal with and always seem to be some sort of "issue" when you use an online rep. The internet is fast and works well.