Cox vs Verizon Fios: Side by Side Comparison
Cox Communications and Verizon Fios are popular internet providers in the U.S. Cox Communications provides cable internet whereas Verizon Fios provides fiber internet. Both offer high speeds up to 940 Mbps. Customers who do not live on the East Coast where Verizon Fios is available can opt for Cox Communications which has greater coverage and cable internet.
Below, we note several crucial differences between Cox Communications and Verizon Fios. Depending on where you live, prices and speeds will vary.
|Cox vs. Verizon Fios Comparison|
|Speed||25-940 Mbps||200-940 Mbps|
|Service Type||Cable or Fiber||Fiber|
|Cox vs. Verizon Fios FEATURE COMPARISON|
Cox Internet Deals †Last updated on 7/21/2021
†All plans not available in all areas or to all customers. Verify details with Cox.
Verizon Fios Internet Deals †Last updated on 5/14/2021
†All plans not available in all areas or to all customers. Verify details with Verizon Fios.
Cox vs. Verizon Fios Performance Overview
Cox Communications is the third-largest residential cable provider and is available to an estimated 21.2 million people in the U.S. Aside from internet service, Cox Communications also offers its own TV service called Contour TV and phone service. There are a variety of bundles that include all three services.
Verizon Fios currently offers fiber-optic internet to only 10 states on the East Coast with the greatest coverage in New York, New Jersey, and Pennsylvania. Verizon Fios is available to approximately 34.8 million people, making it the largest fiber internet provider by coverage. You can pair Verizon Fios internet with their TV service—Fios TV—and/or phone service—Fios Digital Voice.
Cox Communications Installation
Professional installation and self-installation are two options you can choose with Cox Communications. There is a $100 installation fee if you decide to go the professional route. If you prefer to self-install, Cox Communications sends you a free self-installation kit. If you bundle your internet, you may be able to waive the installation fee altogether.
Verizon Fios Installation
Verizon Fios offers professional installation and self-installation. If you order their service online, you might be able to waive the professional installation fee. Otherwise, the fee costs $99. For self-installation, Verizon Fios can either mail you the kit or you can pick it up at one of their Fios locations. Once you receive the kit, you just have to follow the step-by-step instructions either on your My Verizon online account or on the My Fios app.
Cox Communications Contracts, Equipment Fees & Fine Print
A 1-year contract is required for Cox Communications’ internet service.
If you end your contract early, you may face early termination fees of up to $120. If you cancel within 30 days since the start of the agreement, you can avoid paying the cancellation fees. There is an equipment rental fee for the modem with WiFi, which costs $10.99/month. Download speeds range between 10-940 Mbps and upload speeds range between 1-35 Mbps.
Verizon Fios Contracts, Equipment Fees & Fine Print
Verizon Fios does not offer annual contracts.
Since all of Verizon Fios’ plans are contract-free, you will not be responsible for any early termination fees should you cancel the service. The equipment rental fee is included in the Fios Gigabit Connection plan. For other internet plans, the fee is $15/month to rent the router. Download and upload speeds vary by location, but download speeds range from 200-940 Mbps and upload speeds range from 200-880 Mbps.
Cox Communications Data Caps
Cox Communications’ data caps recently increased from 1 TB to 1.25 TB for their current customers. You can purchase 50 GB of additional data for $10 if you’re worried about going over the data cap restriction. The extra data does not apply to Connect2Compete plans.
Verizon Fios Data Caps
Verizon Fios does not employ any data caps with their internet plans, which means customers have access to unlimited data usage each month. Verizon Fios’ fiber-optic internet allows you to enjoy fast speeds with zero data restrictions.
Amazing Customer service
This is how great Cox customer service can be when you let them help you. I made the mistake of letting someone trick me into letting them in my network. Before i knew what was happening they were in everything, they even wiped out my virus program. When i called Cox for help i was connected to Catherine in the Ohio call center, I explained to her what had happened & how worried i was about everything. Right from the start Catherine said it's going to be OK & i can help you take care of this. Then she said asked me to to take a deep breath & try to relax & i'll get started. Catherine was the most caring, understanding & thoughtful person you got hope for & just as smart. She started with the network & cleared every program they had installed. Then she asked me a few questions about my laptop at which time you asked me for permission to access it in order to make sure that no program was left behind which could still allow them access. I said yes & Catherine started going through the files & removed a few more programs they had installed. When she finished she then explained how with my Cox account came a McAfee Virus program which was what i had in my laptop. She then reinstalled McAfee & helped me set up new pass words for everything. When Catherine was done i felt relief for the first time in twelve hours & when she was finished & i thanked her for everything, she said you don't need to thank me it's me job. I said yes it may be your job but you just don't know i great full i am. So to show just how great full i am wanted Cox to know just how much i appreciate everything Catherine did to save me from what could have been my worst night mare. Catherine is the perfect example of outstanding customer service.
Excellent service provided by knowledgeable service technician
My wife and I had a unique dilemma that we hoped for an expert technician to arrive. Two previous service technicians were not able to provide a solution and quite frankly the information provided was anything but helpful. On Thursday or Friday, May 27th or 28th, a very knowledgeable technician is what we got. In addition, we have some extenuating health issues which he was very respectful towards. Thank you for that as well. After his careful inspection of the problem, he was able to locate the issue, something that eluded prior techs, and worked on getting to its awkward location and FIXED IT. Prior to this we had been 6 months without or large screen and watched all movies etc on our iPad. Needless to say, my wife and I were ecstatic! Without a doubt, he is exactly what Cox needs more of, technicians that not only take the time and actually possess the knowledge of these systems but also want to help the customer to the very best of his ability and service. Again thank you! You know how happy you made us both.
FiOS from Verizon is great! Whether it’s the reliable, symmetrical speeds or the redundancy when we lose power. Verizon’s fiber always still works when the power is out!
Bad billing practices
Noticed autopay of $39 was changed to $99 for this month. Was told by customer service rep that I should have read Pg 2 of my bill (sure - as if!) to see that a 2 year discount had run out 2 weeks ago. I could renew at $55 per month with a new 2 year contract but the 2 week period during this month would still be billed at $99 per month. How about an email to my account letting me know that my 2 year discount would run out the following month and what my options were? How about several of such emails? That's how an honest company would operate. I've treated them accordingly by giving them 1 star in all areas above. Consumers deserve better!
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