Cox Communications Internet Reviews

I've been paying for the 250 Mb/s plan and it was working well for a few months then in the last month or two, I've been getting about 35 Mb/s, and I've done everything I can to troubleshoot including wasting a few hours of my life on the phone waiting for their tech support to finally answer, and then proceed to give me unhelpful advice that doesn't resolve my issue.

If I could give Cox zero stars I would! The constant outages that we experience almost daily are beyond inconvenient, it is a total disruption of our personal and business lives! We continue to not only throw good money away by having your services but you cost those of us working from home money with every outage! How can you advertise reliability when you’re anything but?! I cannot wait until someone brings fiber to our neighborhood so I never have to pay another penny to this company! If my payments to you were as unreliable as your service, what would you do? Explain yourself to your loyal customers and MAKE IT RIGHT!

I've had issues with billing for the past 2 months. Part of it was due to the ACP being removed for the last month I was to get it and was charged the full previous amount of $70.00. I downgraded my Internet to a lower plan in April. I can't afford the $70. I just looked at my bill due tomorrow and it's still $70.00. I called COX, went through my bill, and explained everything to me, why it was the price. I totally understand due to changes in the middle of the month etc. After the call I was EXTREMELY happy that someone was FINALLY able to explain the reason.

After nothing but negative experiences for 4 days…the in-home tech and the customer service rep on the phone were able to get the wifi hooked up. They figured out the issue we had been trying to decipher since Friday and had me call customer service. Told him to hang out while he got everything taken care of on his end and viola, teamwork resulted in no more issues with wifi. It appears everyone works in a silo and does not really know how (or care how) their work affects everything else! Thanks for having the patience and taking the time to help get the issues figured out.

Waited over 2 hours on hold and never spoke to anyone. Tried the live chat for another hour and they just kept transferring me to different charts and nothing was ever done. All I want to do is downgrade my plan but at this point will cancel everything.

We were very impressed and pleased with our technician's knowledge of all of our Home Life products, he checked all of our equipment and explained how it worked. He is a very bright and Intelligent young man.

This is regarding an employee at the Cox store on 51st in Tulsa, OK. She helped me with my WIFI service & was great in taking care of me & my needs in such a professional & quick manner. I thought there would be a lot of waiting, but she greeted me at the door, took care of my concerns & told me it was taken care of. Please let her know that customers appreciate the way she takes care of them.

I pay for 500 Mbps because my roommates and I enjoy gaming, but we are often disconnected and when I check the speed it is usually lower than 100 Mbps. We usually all disconnect extra devices to help, but it has been so bad that I've called their customer service multiple times. I do not recommend COX, the speed and reliability are very poor. Their customer service is good though.

I don't remember ever having any major issues with Cox Communications. I would highly recommend it to anyone who lives in the Southwest U.S.A. I've consistently received 250+ Mbps download and 100+ Mbps upload speeds which is plenty enough speed for what I consume day to day.

I wanted to say what a great experience setting up the internet and TV and home phone. Today I went to the Cox cable store and I brought 2 cell phones, they helped at the Southern store in Mesa, AZ. I had the best service, they took care of me. I want to say I am glad I am a Cox Cable customer Thank you for all you do.

I had a billing issue, I must have talked to 7 different Customer Service Representatives. Each one was courteous, understanding, and extremely helpful! My issue was resolved quickly. Kudos to all the Reps who talked me through it all. One Happy Customer

I switched services from Cox due to many outages lasting 4+ days. And when working from home and relying on internet service, this was unacceptable. I discontinued my Cox service and returned all my equipment without an issue. Then Cox sent me a $30.00 reimbursement due to an overpayment. Then, they started sending me a "Bill" for $30.00 dollars. When I called them about it, they told me it was due to the Government Discount I had been receiving. They never could explain how I "owed" back $30.00 for a Discount. Anyway, after 4 calls, and being told several times they were taking care of it, I finally receive another call stating that I really do owe the $30.00. So, I don't want this going on my credit, so I went ahead and paid them the $30.00.

I had an issue with my laptop not connecting to my network. After several tries, I called customer service for help. My agent did a fantastic job of correcting the issue in about 45 minutes to an hour. She was very professional and went above and beyond, walking me through the solutions she offered. It was a pleasure working with her. Thank you

Out of the three internet services I’ve had, this one is by far the worst. It suddenly shuts off, it slows down, and if you're REALLY unlucky, it just stops working for the whole HOUR. I don’t know why it does this and it’s quite infuriating. Every 5 minutes I spend online is a gamble on whether I’ll lose all my work progress to some ridiculous Wi-Fi problems.

I went into the center to-return my daughter's equipment, I was greeted with a smile and was handled very professionally. To my surprise, there were a lot of people that morning but with the little delay, we were being seen very swiftly, everyone was doing their job with a smile on their face which says a lot about the company. Sorry, your service could not go with us but will recommend it to anyone coming to Baton Rouge Louisiana. Thank you for your service.

The tech who helped me was the best, hands down. He made sure everything was connected properly and didn't leave until it was all straight.

If I had a choice I wouldn’t be with Cox! Always has issues and is VERY pricey. If you need to have a technician come out, you are charged. The internet isn’t so bad as a house phone, but cable TV is terrible. I even drove 25 mins to the closest Cox store to change my box did no good. I don’t have much choice, my little city only has 1 cable company.

Well I start with the bad..my cable box was not working, and it took so many obvious questions before I decided to just go get a new box knowing it wasn't working, that being said I got my new box and a wonderful customer service rep talked me through the setup issues. she had me up and running. She was patient and got me up and running. Love Cox cable and the customer service, not all issues need a technician when a customer like myself knew it was a faulty box. So thanks to her, I am very satisfied. Thank you so much she is valuable to have as your staff.

I've been a customer of Cox for a long while even before I officially became a customer of Cox. Never had problems and never would at least that's what I thought. I paid a bill for Cox and the next day without any warning, my internet goes down for a whole month, a couple of days they disclosed my services and charged me $50 to get my services back up, and then on top of that they charge me with 2 months of service to turn off my services again. I'm not doing this anymore customer service is not reliable, the speed is good though. The cost value initially was good but now it's just poor. I suggest leaving Cox while you can because you might fall with Cox being a customer and have your services cut when they get closed forever.

Had the pleasure of working with them on an account issue. (NW Expressway, OKC) Tech is special, she has an amazing personality and excellent customer support skills. Thank you, I appreciate your time and effort in resolving my issue.