Based on BroadbandNow’s review data, Cox customers point to several areas of satisfaction: many appreciate the range of available plans and upgrades, as well as occasional experiences with knowledgeable and responsive technicians who help resolve issues during service visits. Customers often mention that internet speeds can be fast and stable under the right conditions, and some value the bundled TV and internet options that make managing home services convenient. There are positive remarks regarding the ease of in-store equipment exchanges and instances of excellent support from specific representatives, leading to positive problem resolution. However, some users report inconsistencies in service, with outages and billing challenges as areas for improvement. Opinions are mixed on customer service, with several highlighting exceptional support from individual staff but others facing long wait times or communication issues. Price increases, equipment charges, and reliability concerns are commonly cited as drawbacks, yet the flexibility and speed—when working well—remain appreciated by many customers.
About Our Cox Customer Reviews
In the world of internet service providers, Cox is a very big deal. The wide availability of Cox internet plans makes it one of the biggest players in the internet, not to mention cable television. With so many customers around the country, it’s no surprise to find that some have different opinions on Cox internet speeds, Cox discount deals, as well its customer service. That’s why we collect reviews from as many customers as we can (if you’re a customer, be sure to submit one of your own!).
As of , percent of the Cox internet reviews in our database are positive. That doesn’t give you the whole picture, though, so be sure to read some of the individual reviews to get a sense of what Cox customers like (and don’t like) about their ISP.
