Cox Customer Reviews Summary

Customer Service

We asked BroadbandNow users to review Cox based on four core attributes: Customer Service, Reliability, Speed, and Value.

BroadbandNow readers submitted 1922 for Cox. Cox earned an average score of 3.66 out of 5.

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Cox Internet Customer Reviews

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Are you a current or former Cox customer? Tell us what you love about Cox and offer valuable insights for other users.

*Please note we only publish helpful, relevant, and specific reviews. When writing your review, please support your rating with detailed reasoning.

Awesome Customer Services

Mary Jane on May 08, 2023

I had a billing issue, I must have talked to 7 different Customer Service Representatives. Each one was courteous, understanding, and extremely helpful! My issue was resolved quickly. Kudos to all the Reps who talked me through it all. One Happy Customer

I do not recommend

Toni on May 04, 2023

I switched services from Cox due to many outages lasting 4+ days. And when working from home and relying on internet service, this was unacceptable. I discontinued my Cox service and returned all my equipment without an issue. Then Cox sent me a $30.00 reimbursement due to an overpayment. Then, they started sending me a "Bill" for $30.00 dollars. When I called them about it, they told me it was due to the Government Discount I had been receiving. They never could explain how I "owed" back $30.00 for a Discount. Anyway, after 4 calls, and being told several times they were taking care of it, I finally receive another call stating that I really do owe the $30.00. So, I don't want this going on my credit, so I went ahead and paid them the $30.00.

Customer Support

Kathleen Wanek on March 10, 2023

I had an issue with my laptop not connecting to my network. After several tries, I called customer service for help. My agent did a fantastic job of correcting the issue in about 45 minutes to an hour. She was very professional and went above and beyond, walking me through the solutions she offered. It was a pleasure working with her. Thank you

Unpleasant to say the least.

Alex Melgar on March 07, 2023

Out of the three internet services I’ve had, this one is by far the worst. It suddenly shuts off, it slows down, and if you're REALLY unlucky, it just stops working for the whole HOUR. I don’t know why it does this and it’s quite infuriating. Every 5 minutes I spend online is a gamble on whether I’ll lose all my work progress to some ridiculous Wi-Fi problems.

Customer service center

Shanell Spruel on March 04, 2023

I went into the center to-return my daughter's equipment, I was greeted with a smile and was handled very professionally. To my surprise, there were a lot of people that morning but with the little delay, we were being seen very swiftly, everyone was doing their job with a smile on their face which says a lot about the company. Sorry, your service could not go with us but will recommend it to anyone coming to Baton Rouge Louisiana. Thank you for your service.

Best Technician Ever!

Barbara on February 11, 2023

The tech who helped me was the best, hands down. He made sure everything was connected properly and didn't leave until it was all straight.

Cable doesn’t work 1/2 time and very expensive

Candy on February 08, 2023

If I had a choice I wouldn’t be with Cox! Always has issues and is VERY pricey. If you need to have a technician come out, you are charged. The internet isn’t so bad as a house phone, but cable TV is terrible. I even drove 25 mins to the closest Cox store to change my box did no good. I don’t have much choice, my little city only has 1 cable company.

Awesome service

Richard on February 03, 2023

Well I start with the cable box was not working, and it took so many obvious questions before I decided to just go get a new box knowing it wasn't working, that being said I got my new box and a wonderful customer service rep talked me through the setup issues. she had me up and running. She was patient and got me up and running. Love Cox cable and the customer service, not all issues need a technician when a customer like myself knew it was a faulty box. So thanks to her, I am very satisfied. Thank you so much she is valuable to have as your staff.

My experience

Anonymous on January 18, 2023

I've been a customer of Cox for a long while even before I officially became a customer of Cox. Never had problems and never would at least that's what I thought. I paid a bill for Cox and the next day without any warning, my internet goes down for a whole month, a couple of days they disclosed my services and charged me $50 to get my services back up, and then on top of that they charge me with 2 months of service to turn off my services again. I'm not doing this anymore customer service is not reliable, the speed is good though. The cost value initially was good but now it's just poor. I suggest leaving Cox while you can because you might fall with Cox being a customer and have your services cut when they get closed forever.

Great Customer Service

Annell Rowell on January 18, 2023

Had the pleasure of working with them on an account issue. (NW Expressway, OKC) Tech is special, she has an amazing personality and excellent customer support skills. Thank you, I appreciate your time and effort in resolving my issue.

Best Technician Ever!

W Patterson on December 20, 2022

Cox Technician is hands down “the” best technician that’s ever come to my home. He was professional, and knowledgeable, answered all my questions, and worked all day long to singlehandedly install my Homelife security system, which was no easy task given the layout of my home. And of course, the system works great. If at all possible, I will request him by name for future service calls.

Tornado damage.

Richard Spaulding on December 16, 2022

Tornado went over the house last Tuesday. Since then I have no wifi/internet connection. Worked fine before. Agent tried to troubleshoot but no success. I was asked if I wanted a tech to come out for $75. Really $75? I'll call the office on Monday. 4 lost days of wifi due to tornado and I'm being charged for an act of mother nature. Merry Christmas Cox Cable.

Customer Service

Akebia on December 01, 2022

Cox customer service is very reliable & efficient. Agent Dwayne had great etiquette and patience while assisting me with my WiFi glitch, and scheduled me an appointment for a new box to avoid constant problems. 5-star customer service.

Excellent Service Technician # 30580

Fred Cooperwood on November 29, 2022

I had a reception error on my home cable TV receiver. Your technician Adrian # 30580 performed a very professional and correct procedural fix of my cable TV system.

Always having issues

Sjanal Coons on November 18, 2022

Almost every night and day, we seem to have an outage, unfortunately, if you attend school and have class or work remotely, this is not a company you want to pair with due to the many issues they have.

Cox Service Employee

Angela Hackworth on November 16, 2022

Called Cox for a service request order! Had trouble with the internet wifi! Husband had spoken to two people who told him the problem could be in the Modem! This is a newly built and we’ve been here for 20 months! Why the heck would the modem wind up causing problems? Tech came out and went to the actual Cox box on the property, started pulling out the underground cable line, and replaced it with a new one! He did what he had to do, working from the Cox box on the property to going to the electrical box as well! He even came into the house and checked the Modem we just picked up on Monday the 14th! He noticed a smell to the left of the electrical box and heard a slight hissing sound coming from the gas valve! He alerted both homeowners. We went into action!!!! Fire personnel trucks came out as well as the guy from the Southwest Gas company!!! The valve was checked and sprayed with a chemical that created bubbles, and we knew we had a problem and were actually smelling gas!!! The valve was tightened, the gas man checked the whole perimeter of the house, and ensured us that we were safe! Thank you, for alerting us and jumping into action while keeping a cool head, friendly demeanor, and great customer service! We owe you a big thank you! I came out and smelled gas as well as my husband! It wasn’t after all the old modem, but was actually old cables that needed replacing, on a newly built home! Still unbelievable! We just moved in here on 2-5-21!

Excellent Service!

Cheryl Thummel on November 12, 2022

My cable wasn't working. I disconnected and restarted. Still no cable. I called my local Salina, KS Cox Store, and was referred to a technician in Virginia. That made me nervous because I wanted to speak to someone local. However, the tech in Virginia was such a kind, patient woman. I told her I wanted a technician to come to my house to solve the problem. She said technicians were working on issues with Contour in my area and that service should be restored in a few hours. She set up texting notifications. I was notified that the service had been restored. But my cable was not working. A call to the tech and efforts to restore the service led to the obvious need for a tech to visit my house. He came at 8:00 the next morning, replaced the Contour box, and all is well. I don't have many issues with Cox Cable, but when I do I ask for a technician to come to my house. They come promptly and are always kind and courteous and knowledgeable. I am always pleased with my Cox service.

Excellent Rep from COX

Paul Song on November 11, 2022

WE were down with our Cox services and we have to say we were blessed to have our service rep tech guy. He was very pleasant, and professional and informed us of the necessary things needed to help us get restored again. We cannot thank them enough!! Thank you so much :)

Very Unreliable

Kaitlin on November 09, 2022

From day 1 of our experience with Cox, their internet is unreliable. We have outages several times a day. The modem resets on its own. We’ve called over a dozen times and had 5 different technicians come out with no solution. We use their modem and have had it replaced 3 times. When we call, they ask if the light is currently white and stable on the modem and if it is, they say well your connection is fine. They don’t even understand that the modem regularly resets and boots are off the internet because atm the light is white. When you call customer service you have to repeat the same old same old every time and they still never get it. Don’t pay for or choose this service if you can.

Amazing internet and customer service

Xavier Naquin on October 13, 2022

Customer service representative is a very understanding and knowledgeable person that really helps with what you need and is all very understanding. Will definitely be using their services again hopefully my next experience is as good as this one was!

About Our Cox Customer Reviews

In the world of internet service providers, Cox is a very big deal. The wide availability of Cox internet plans makes it one of the biggest players in the internet, not to mention cable television. With so many customers around the country, it’s no surprise to find that some have different opinions on Cox internet speeds, Cox discount deals, as well its customer service. That’s why we collect reviews from as many customers as we can (if you’re a customer, be sure to submit one of your own!).

As of , percent of the Cox internet reviews in our database are positive. That doesn’t give you the whole picture, though, so be sure to read some of the individual reviews to get a sense of what Cox customers like (and don’t like) about their ISP.