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Viasat Internet (formerly Exede)
(844) 912-2812 View Viasat Plans

Viasat (Formery Exede) Customer Service

You can contact Viasat’s customer service number directly using the information listed below. We’ve included each primary phone number for Viasat organized by department, operating hours, and average wait times.

Use this list to avoid spending excessive time on hold by contacting Viasat’s sales, technical support and customer service lines directly. Viasat has a complex system for routing calls between various offices and call centers based on how urgent your request is.

For instance, if you are having issues with your satellite dish installation, you can save time by contacting the phone number for Viasat’s technical support line directly. Customers looking to cancel service, meanwhile, can reach out to the retention number listed below, where they will be able to speak to an agent who will likely offer them a special promotional deal to stay on.

If calling about Viasat business internet, you can expect to see lower wait times and better support in general. Phone numbers for Viasat business and residential internet are often split out into two separate divisions.

Viasat Internet (formerly Exede) Customer Service Phone Numbers

Department Phone Number
Viasat Customer Support (855) 810-1308
Viasat Billing Department (855) 463-9333
Viasat Sales Department (844) 605-2426

Viasat Satellite Internet Customer Service Numbers

Find all the information you need below in order to call Viasat and speak with their customer service department. Included also are links to their most helpful customer support pages where you’ll find answers to all of the most commonly asked questions about Viasat service.

Viasat Customer Support Number

(855) 810-1308

Call this number for any account and general service related questions or to get in touch with Viasat’s technical support department. Keep in mind that Viasat has a separate phone number you should call for any billing related issues. Calling the billing department directly will save you time versus going through the general customer service line.

Viasat Customer Billing Number

(855) 463-9333

All inquiries related to billing and payments should be directed to this division of Viasat customer service. In addition to paying your bill over the phone, the agents at this number can also help you do things like update your payment method or answer questions about your monthly billing statement. Keep in mind, you can also pay your Viasat bill online by logging into your MyExede account.

Viasat Sales Number

(844) 605-2426

Viasat maintains a separate phone line for their sales department. If you are a new customer and would like to sign up for a Viasat service, this is the number you should call. Existing customers can also call this number to modify their service plan, or order other additional Internet, TV, and phone packages.

Viasat Cancellation Number

(855) 463-9333

In order to cancel your service, you’re going to need to speak with a member of Viasat’s customer care department which you can do by calling this phone number. They’ll be able to answer all the questions you have about cancelation, like whether any cancelation fees apply, and how to go about returning your equipment.

Viasat Internet (formerly Exede) Business Customer Service Phone Numbers

Department Phone Number
Viasat Business Support (Business) (855) 313-4111
Viasat Business Sales Department (Business) (855) 863-6566

Viasat Business Internet Contact Numbers

Viasat Business Support Phone Number

(855) 313-4111

Contacting Viasat’s business customer service department directly is a more efficient way for business customers to get assistance versus calling into their general residential helpline. The agents at this number are more knowledgeable of business-specific issues. You will likely find they are well prepared to handle all your billing, payment, account, and technical support related questions.

Viasat Business Sales Phone Number

(855) 863-6566

Use this number to contact Viasat’s business sales team and order a new service. Since Viasat business packages and plans differ significantly in pricing and details versus their residential offerings, it is important that small business owners call this business specific number instead of using the regular sales number. The agents on this line can provide you with the latest information on business specials and promotions.

Viasat Business Cancellation Department Phone Number

(855) 463-9333

Use this number to address cancellation requests and close your Viasat account. Not that cancellation may come with termination fees and equipment fees depending on the details of your contract.

Viasat Store Contact Details by City

Store Name Phone Number Store Address Open Hours
ViaSat -
1041 E Manchester Rd, Spring Lake, NC 28390
-
Viasat Inc. (678) 924-2400
1725 Breckinridge Plaza, Duluth, GA 30096

Mon: 8AM–5PM

  • Tue: 8AM–5PM
  • Wed: 8AM–5PM
  • Thu: 8AM–5PM
  • Fri: 8AM–5PM
  • Sat: Closed
  • Sun: Closed

Show all

ViaSat Inc. Field Office (813) 880-5000
5550 W Idlewild Ave # 115, Tampa, FL 33634
-
Viasat Inc. (216) 706-7800
5990 W Creek Rd, Independence, OH 44131
-
ViaSat Wireless Services (979) 775-3405
2908 Finfeather Rd, Bryan, TX 77801
-
ViaSat, Inc. Austin (512) 641-7200
111 Sandra Muraida Way Suite 100, Austin, TX 78703
-
Viasat Inc. (760) 476-2200
349 Inverness Dr S, Englewood, CO 80112

Mon: 9AM–5PM

  • Tue: 9AM–5PM
  • Wed: 9AM–5PM
  • Thu: 9AM–5PM
  • Fri: 9AM–5PM
  • Sat: Closed
  • Sun: Closed

Show all

Additional Customer Service Channels for Viasat Satellite Internet

Viasat Service Page

The first place you should check out if you need assistance is Viasat’s customer service portal. Use their help center here to get solutions to the most popular troubleshooting, account, and service related problems people have, or visit their community forums to ask your own question. Need to check your data usage, pay your bill, or change your service plan? Simply click the link on this page for MyExede and log into your account.

Viasat Customer Service

Viasat Chat Support

Use this page to access Viasat’s online agent chat — their live chat support feature. Using chat support is a great way to get customer service help without having to wait on hold in their normal customer service queue. Once you fill out the required information, you will normally be connected with a Viasat agent in under a minute.

Viasat Chat

Viasat Service Cancellation

Visit this page to find all the relevant information you should know before canceling your Viasat service. Reading through this page will give you a good idea about what to expect. Learn what potential early termination fees you might have to pay, and how to return any leased equipment. Upon cancelation, you will be required to send back all the equipment they originally gave you including your modem and satellite dish.

Viasat cancellation

Viasat Business Internet Support Channels

Viasat Business Internet Support

This is Viasat’s main customer service hub for their business services. Here, business customers can find all the help information they are looking for. While many of Viasat’s help topics and associated answers actually apply to both residential and business services, they do maintain a separate customer service phone line specific to Viasat business.

Viasat Business Support

Viasat Business Cancellation Information

If you are looking to cancel your Viasat business service, you will need to visit this page and call the listed phone number. Unfortunately, cancellations cannot currently be done online and instead must be completed over the phone. Since Viasat typically bills in advance, the best time to cancel your service is right before your next billing date. This will prevent you from having to pay for an extra month unnecessarily.

Viasat Business Cancellation

Viasat Satellite Social Media Channels

Viasat Twitter Account

Viasat uses their Twitter page mostly to share the latest Viasat news, promotions, and stories. While some providers use Twitter to provide customer support, with Viasat, it is normally better to contact them through one of their other established customer service platforms — either their online chat or calling into one of their support numbers..

@ViasatInc

Viasat Instagram Account

Check out Viasat’s Instagram page to stay up to date on all the latest Viasat news, as well as learn about some of the interesting ways their company participates in various social justice causes. Although they may respond to a DM (direct message) if you send them one, contacting them on Instagram is not a recommended way to get customer service help.

@viasatinc

Viasat Facebook Account

Viasat uses their Facebook to repost blog posts from their corporate blog as well as share other content that is very similar to what they already have on Twitter and Instagram. It is also likely you can get customer service help through their Facebook page. They are currently listed as being very responsive to messages, meaning you can normally rely on them to get back to you within minutes should you contact them there.

Viasat Facebook

Viasat YouTube Account

Viasat uses their YouTube to share video stories about what goes on behind the scenes at their company. These include clips about company culture, as well as short interviews with a wide range of different employees who talk about their experience at the company. Also of interest are their technology-focused videos which explain different technologies they use and future innovations they are working on.

Viasat YouTube

Frequently Asked Questions about Viasat Satellite Internet

  • Viasat (Formerly Exede Internet) FAQ

  • Is Viasat satellite internet as fast as cable?

    Since launching their latest satellite, the ViaSat-2, Viasat can now offer speeds of up to 100 Mbps (Megabits Per Second). This is comparable to cable internet speeds.

  • Can I pay my Viasat Internet bill online?

    -Pay your Internet bill online by logging in to your account at Viasat’s My Exede page. This is also where you should go if you want to change your payment information or view your monthly statements.

  • Can I email Viasat support instead of calling them?

    -Send Viasat an email by visiting their Contact Us page, and clicking on the topic you would like to contact them about. This will bring up an option to send them an email via an online contact form. They typically will reply back within 24 hours.

  • Where do I go to log into my Viasat account online?

    -Log in to your Viasat account by visiting their My Exede page. Here you can perform various account management functions like checking your data usage, upgrading your service, or paying your bill.

  • Does Viasat require a yearly contract?

    Viasat satellite Internet service normally requires a 24-month contract to sign up. You will also need to have a certified Viasat technician come to your property in order to install all the necessary equipment.