Little Miami Gig

We have been a customer for almost 2 1/2 years. We are very pleased with the service. Having a son in college and commuting, reliable high-speed internet service is a must. we also stream Roku TV and Netflix without any problems. There may have been 3 times that our service was disrupted or slowed; however, we were notified by Little Miami Gig of the situation while at work via text and email before we even knew of the problem. They informed us of the cause of the problem, where it happened, and why it happened. All three times were when the cable was cut by an outside work source. Little Miami Gig gave an estimated time of full repair would be completed and also provided patch service until repairs were complete. They also sent update texts/emails on the progress and also when repairs were complete. We are very happy with both the product service and their personnel. They go above and beyond with help and communication. would highly recommend them.

Would not recommend it at this point, but hoping it improves as they expand. Equipment problems and lags/buffers at times. Any downtime because of equipment failure doesn't get credited, which isn't good when you go a month with bad equipment. Customer service is ok - responsive most of the time, but unresponsive if you ask about credit for equipment failure.