RCN
(855) 973-9066 View RCN Plans

RCN Customer Service

All of the phone numbers for RCN support are listed below. Each of them is organized according to department, location, and how much time callers spend waiting on hold. We’ve also included a link to the company’s live chat service, should you prefer that.

Customers can usually save some time by using the information below to contact RCN’s customer service number or any other relevant department directly. RCN has separate numbers for billing, retention, and general support questions, and your call will otherwise be routed between call centers and RCN offices depending upon which you need.

If you wish to cancel your RCN service, you can call the retention hotline directly to speak with a sales agent. They will most likely offer up a discounted promotional rate or special in order to convince you to remain a customer.

In addition to residential lines, we’ve also collected the information for RCN’s business internet customer service. Wait times tend to be lower on these hotlines, and your service experience will commonly be more comprehensive overall.

RCN Customer Service Phone Numbers

DepartmentPhone Number
RCN Main Line (800) 746-4726
RCN Billing Department (877) 726-2455

Contact RCN Cable Customer Service

Call RCN at any of the support numbers below to get the help you need. In addition, we’ve also listed all of RCN’s most useful customer service pages where you can find answers to all of the most commonly asked questions.

RCN Contact Us phone number

(800) 746-4726

RCN’s general customer service number serves a lot of different purposes. If you would like to speak with their sales department and get information about ordering a new service, they will redirect you from here. This is also the number to call for technical support or to get any general account questions you have answered. This support line is open 24/7.

RCN Billing phone number

(877) 726-2455

Call this number to get in touch with RCN’s billing department. Their main specialty is taking care of any billing and payment issues you might have. If you have any questions about your monthly statement, these are the representatives you want to talk to. They can also help you pay your bill over the phone.

RCN Cancellation phone number

(800) 746-4726

The RCN cancellations department is who you need to get in contact with if you would like to downgrade or cancel your current service plan. Normally, they will ask you about your reason for canceling, and depending on what you tell them, they will either process your request or offer you an alternative plan that may better fit your needs. Sometimes this involves putting you on at a new promotional rate in order to keep you on as a customer.

RCN Business Customer Service Phone Numbers

DepartmentPhone Number
RCN Business Support (Business) (877) 726-7000

RCN Business Internet Phone Numbers

RCN Business Customer Support Phone Number

(877) 726-7000

This is the support number business customers should use for everything except for sales inquiries. Technical support, billing, payment, and account questions can all be handled at this number. If you would like to order a service, the business sales department has a separate number you should use instead to reach them directly.

RCN Store Contact Details by City

Store NamePhone NumberStore AddressOpen Hours
RCN (800) 746-4726
518 Union Ave, Framingham, MA 01702

Mon: 9AM–1PM, 2–5PM

  • Tue: 9AM–1PM, 2–5PM
  • Wed: 9AM–1PM, 2–5PM
  • Thu: 9AM–1PM, 2–5PM
  • Fri: 9AM–1PM, 2–5PM
  • Sat: Closed
  • Sun: Closed

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RCN (800) 746-4726
1224 Hyde Park Ave, Hyde Park, MA 02136

Mon: 9AM–1PM, 2–5PM

  • Tue: 9AM–1PM, 2–5PM
  • Wed: 9AM–1PM, 2–5PM
  • Thu: 9AM–1PM, 2–5PM
  • Fri: 9AM–1PM, 2–5PM
  • Sat: Closed
  • Sun: Closed

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RCN (800) 746-4726
956 Massachusetts Ave, Arlington, MA 02476

Mon: 9AM–5PM

  • Tue: 9AM–7PM
  • Wed: 9AM–5PM
  • Thu: 9AM–7PM
  • Fri: 9AM–5PM
  • Sat: 9AM–1PM
  • Sun: Closed

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RCN (800) 746-4726
593 3rd Ave, New York, NY 10016

Mon: 8AM–6PM

  • Tue: 8AM–6PM
  • Wed: 8AM–6PM
  • Thu: 8AM–6PM
  • Fri: 8AM–6PM
  • Sat: 9AM–1PM
  • Sun: Closed

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RCN (800) 746-4726
2124 Avenue C, Bethlehem, PA 18017

Mon: 8AM–6PM

  • Tue: 8AM–7PM
  • Wed: 8AM–6PM
  • Thu: 8AM–6PM
  • Fri: 8AM–7PM
  • Sat: 8:30AM–2PM
  • Sun: Closed

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RCN (800) 746-4726
5756 Georgia Ave NW, Washington, DC 20011

Mon: 9AM–5PM

  • Tue: Closed
  • Wed: 9AM–5PM
  • Thu: Closed
  • Fri: 9AM–5PM
  • Sat: Closed
  • Sun: Closed

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RCN (800) 746-4726
3734 10th St NE, Washington, DC 20017

Mon: 8AM–6PM

  • Tue: 8AM–6PM
  • Wed: 8AM–6PM
  • Thu: 8AM–6PM
  • Fri: 8AM–6PM
  • Sat: 9AM–2PM
  • Sun: Closed

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RCN (800) 746-4726
2640 W Bradley Pl, Chicago, IL 60618

Mon: 9AM–5PM

  • Tue: 9AM–5PM
  • Wed: 9AM–7PM
  • Thu: 9AM–7PM
  • Fri: 9AM–5PM
  • Sat: 9AM–1PM
  • Sun: Closed

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Additional Contact Channels for RCN Residential Internet Service

RCN online customer service center

RCN’s Customer Center is their main customer service hub. This is where you can find all of their help topics and FAQ’s, as well as other useful links such as those for logging into your account or checking your email. Consider this page your starting point for all customer service related issues.

RCN Customer Service

RCN Live Support Chat

RCN’s live chat support is a great way to skip the regular customer service queue and get in touch with a representative via text. However, their chat hours are slightly more limited than their phone line. RCN chat support is available Monday - Friday 8:00 am to 10:00 pm ET, and Saturday/Sunday 10:00 am to 8:00 pm.

RCN Live Chat

Billing and Cancellation page

Before canceling your RCN service, make sure to check out all the information included on this page. This is where they cover various questions about billing, charges, and fees that may apply should you cancel. Of course, this page is just meant as a guide, and you will still need to talk with an agent over the phone to confirm all the details specific to your situation.

RCN Billing info

RCN Business Service Support Channels

RCN Business Service Contact Page

If you need to get in touch with RCN’s business customer service team, this is the page where you can find all the necessary information. RCN business customer service is its own department, separate from the residential division. Call their business customer service number, use their business live chat, or Tweet them at their RCNBusiness Twitter account to get all your support issues taken care of.

RCN Business Contact

RCN Business Internet Live Chat Suppot

If you would like to get support online via text, RCN’s customer service chat is the recommended way to do so. Business chat support is available Monday - Friday 8:00 am to 4:30 pm ET. Outside of normal business hours, however, you will have to call into their main customer service line in order to get assistance.

RCN Business Chat

RCN Business Internet Billing

On this page, business customers can find all the information they need in order to make an informed decision about canceling their RCN service. Depending on your contract terms and conditions, it is possible that early termination fees may apply. Remember also that upon cancelation, you will have to return all your RCN equipment, like modems, routers, etc.

Cancel RCN Business

RCN Cable Social Media Channels

RCN Twitter Account

This is RCN’s Twitter account where you can find all of their official Tweets. You can also get customer service help here by sending them a private DM (direct message) stating your question or describing the issue you are experiencing. Make sure to include your account number so they are able to pull up your information.

@RCNconnects

RCN Instagram Account

RCN’s Instagram is mainly used to post snapshots from some of the local charitable RCN events they host, as well as keep customers updated about their latest promotions and offerings. Although you could try sending them a DM to get customer service help here, you will probably have better luck by contacting them on Facebook or Twitter.

@rcnconnects

RCN Facebook Account

Most of the RCN Facebook posts involve promotions about entertainment and what popular shows are available to watch through their TV service. However, you can get customer support here as well by sending them a Facebook message. According to their page, they normally respond to messages on Facebook within a few hours.

RCN Facebook

RCN YouTube Account

Almost all of RCN’s YouTube videos are just various versions of the different RCN commercials they put out. Although, they do have some short instructional videos where they cover things like how to use your TiVo, or schedule recordings from your mobile device. For some customers, these could definitely be useful.

RCN YouTube

Commonly requested information about RCN

  • What kind of internet is RCN?

    RCN is primarily a provider of cable broadband Internet, although the specific speeds you can get depend on your service area. In some areas where they have fiber-optic infrastructure, speeds of up to 1000 Megabits Per Second are possible.

  • Where do I log into my RCN account?

    For general account and service management, log in to your MyRCN account. RCN webmail is available at the RCN website.

  • How do I cancel RCN service?

    In order to cancel your RCN service, you will need to speak with a company representative. You can do so by either calling their customer service department or speaking with an agent online in their chat support.

  • Will RCN charge me if I call to cancel service?

    Speaking with an RCN representative through their customer service line is free. However, it is possible that if you cancel your service you will have to pay an early termination fee. This depends on your service contract.

  • What does RCN stand for?

    RCN was originally known as Residential Communications Network, although nowadays, their company simply goes by RCN Corporation. RCN and their sister company, Grande Communications, are both handled under affiliate Patriot Media Consulting.

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