Expert Overview of RCN‘s Services
RCN is a large telecommunications company that offers cable broadband services in the US, with the most coverage in Northeastern areas like New York, Massachusetts, Pennsylvania, and four other states. Their primary product offering is residential Internet, phone, and TV. All these services come over their cable network, which delivers high bandwidth compared to older network styles like DSL. They are known for offering gigabit Internet with download speeds in the 1,000 Mbps range, which is comparable to fiber although it comes with reduced upload speeds, which is standard for cable service. They are also known for their local customer service and support, which gets strong reviews compared to other major cable providers.
RCN Coaxial Cable Network
Boston, Chicago, New York City, Lehigh Valley, and Philadelphia are the core RCN service areas, with strong cable coverage in some surrounding areas as well. RCN’s network is based on coaxial cable infrastructure from the days of cable television, although RCN currently uses a mix of these and fiber to send high-bandwidth broadband data. This is possible thanks to DOCSIS (Data Over Cable Service Interface Specification), a technology that allows the transmission of digital data over radio waves on copper. This is similar to DSL, which does the same thing using twisted copper telephone cables. However, RCN’s coaxial cables have a higher upwards bandwidth limit than DSL lines, making it the preferred choice for customers who are choosing between DSL and cable.
RCN has a BroadbandNow rating of 65.4 percent, meaning that out of 3,585 IP-verified customers we’ve polled for input on their experience, 65.4 percent indicated that they had a good experience with RCN overall.
RCN Company Structure
RCN is owned by TPG (Texas Pacific Group) Capital, an investment company based in Texas and California. RCN merged with Wave Broadband and Grande Communications in 2017, making it one of the largest combined broadband providers in the country. The company maintains a subsidiary, Patriot Media, through which many of their broadband services under the RCN and Grande consumer brands are managed.
RCN is widely available in New York, Massachusetts, Pennsylvania, and four other states, with 8 total states served. Chicago, New York, and Washington are among the large metro areas covered by RCN. Since their network is based on coaxial cable, they are mostly available in coaxial-heavy areas in suburban and urban areas. Customers outside the metro centers of RCN cities may find themselves unable to get access — DSL connections are more common in these outlying areas. RCN has been investing in network upgrades and expansion in recent years to compete more aggressively with other cable providers and fiber providers.
RCN Customer Service
RCN has separate numbers for general support, technical support, and billing. Customers can save time by calling the department they need directly. For general support with any of your RCN services, call (800) 746-4726. RCN’s technical support can be reached at (866) 832-4726, while billing-related questions are best directed to the billing support department at (877) 726-2455.
Live chat is also available for RCN customers; however, their customer service calling center is open 24/7 while live chat is only open between 8 am to 10 pm weekdays, and 10 am to 8 pm on weekends. RCN business customers in need of assistance can contact the RCN business customer service line at (877) 726-7000.