Cox vs Frontier: Side by Side Comparison
In today’s climate, the internet has become a vital tool to keep us connected, informed, and entertained. With its far-reaching uses, it is important to have a reliable and affordable internet service provider (ISP). With many ISPs on the market, we provide a comparison of two rising companies, Cox Communications and Frontier Communications, to help you make the best decision for your internet needs. Both Cox and Frontier offer a range of internet plans with speeds and capabilities to meet a variety of internet needs. Learn more about their similarities and differences below!
|Cox vs. Frontier Comparison|
|Speed||25-940 Mbps||30-940 Mbps|
|Service Type||Cable or Fiber||DSL, Fiber, Fixed Wireless or Copper|
|Cox vs. Frontier FEATURE COMPARISON|
|Contract-Free Plans||No||Select Plans|
Cox Internet Deals †Last updated on 10/11/2021
†All plans not available in all areas or to all customers. Verify details with Cox.
Frontier Internet Deals †Last updated on 10/14/2021
†All plans not available in all areas or to all customers. Verify details with Frontier.
Cox vs. Frontier Performance Overview
Cox Communications is the 3rd leading cable internet provider in the United States. They offer service to over 1,301 zip codes in 19 states. Cox has invested in fiber technology to bring the fastest speeds in the industry to their customers. Many customers can save on their already affordable plans by bundling their internet with TV and digital phone services.
Frontier Communications is ranked as the 5th largest DSL internet service provider in the United States. They service over 5,969 zip codes in 25 states. They offer DSL, fiber and copper internet connections. Frontier also prides itself on providing quality service to even the most remote and rural areas.
Cox Communications Installation
Cox offers professional in-person installation at a $75 fee as well as self-installation options for $20. For in-person installation, customers will schedule an appointment for a technician to arrive at their home. There, the technician will do a walkthrough to determine the best setup for the services and devices. Self-installation kits can also be ordered and delivered with detailed instructions available on Cox’s website.
Frontier Communications Installation
Frontier provides two options for installation, professional in-person and self-installation. For self-installation, customers will be shipped a self-installation kit to their door and their installation fee will be waived. Detailed instructions for self-installation are provided on Frontier’s website. Professional installation is done by appointment which is confirmed by telephone or text the previous day and has a fee of $75.
Cox Communications Contracts, Equipment Fees & Fine Print
Cox offers a $50 no-contract prepaid internet plan with a 3-year price guarantee. All of their other plans require a 1-year service agreement and include an introductory discounted price for 12 months.
With a variety of DSL and fiber internet plans available, upload speeds range from 1-500 Mbps and download speeds vary from 10-500 Mbps. The speed you receive depends on the select plan and network coverage in your area. If you decide to end your agreement early, Cox charges an early termination fee for plans with service contracts of $120. In regard to equipment fees, customers can rent a Panoramic WiFi modem for $9.99/month.
Frontier Communications Contracts, Equipment Fees & Fine Print
With internet speeds that range from 6-960 Mbps, Frontier typically requires a 1-2 year contract agreement with their fiber plans; however, there are contract-free options with their DSL plans.
Early termination fees can go up to $400 if you decide to end your agreement early. Customers are also required to pay a disconnection processing fee of $10. Frontier has several other fees in addition to the monthly plan price, including an $85 activation fee and a Wi-Fi router fee of $10/month.
Cox Communications Data Caps
Cox has a data cap of up to 1.25 TB on all of their plans. Customers who go over this allowance will be charged $10 for an additional 50 GB of data.
Frontier Communications Data Caps
Frontier does not employ data caps with any of their internet plans, nor do they lower speeds when a household has reached a certain data point. This way customers can enjoy unlimited monthly data while streaming and downloading without any interruptions.
Amazing Customer service
This is how great Cox customer service can be when you let them help you. I made the mistake of letting someone trick me into letting them in my network. Before i knew what was happening they were in everything, they even wiped out my virus program. When i called Cox for help i was connected to Catherine in the Ohio call center, I explained to her what had happened & how worried i was about everything. Right from the start Catherine said it's going to be OK & i can help you take care of this. Then she said asked me to to take a deep breath & try to relax & i'll get started. Catherine was the most caring, understanding & thoughtful person you got hope for & just as smart. She started with the network & cleared every program they had installed. Then she asked me a few questions about my laptop at which time you asked me for permission to access it in order to make sure that no program was left behind which could still allow them access. I said yes & Catherine started going through the files & removed a few more programs they had installed. When she finished she then explained how with my Cox account came a McAfee Virus program which was what i had in my laptop. She then reinstalled McAfee & helped me set up new pass words for everything. When Catherine was done i felt relief for the first time in twelve hours & when she was finished & i thanked her for everything, she said you don't need to thank me it's me job. I said yes it may be your job but you just don't know i great full i am. So to show just how great full i am wanted Cox to know just how much i appreciate everything Catherine did to save me from what could have been my worst night mare. Catherine is the perfect example of outstanding customer service.
Good customer service
I called cox about our internet bill going up from one month to the next. The first time I called I was talking to a customer service representative and we got disconnected. I called a second time and had a longer wait time to talk to a customer service rep. This time, the rep was very helpful. He explained our bill and helped us get another discount, and explained how the discount works. I appreciate his customer service skills and how helpful he was. He was even able to get my name on the account, which helps since I call about our Cox bill even though my husband signed up for internet. Thank you for your wonderful customer service skills. Our automated world makes customer service less user-friendly and makes companies seem less caring, but once getting a hold of the company it was nice to receive good customer service. I gave 4 stars instead of 5 because of the long wait time and being disconnected the first time. I give 5 stars for wonderful customer service.
FiberOptic is top notch
Installer was very knowledgeable about how networks work and quickly patched in my line where I needed it. 6 months in and I saw an ad for 500/500 for the same price I had been paying for 200/200. A quick chat with sales and I upgraded for free. Highly recommend Frontier FiberOptic service.
Great customer service!! My service technician, went above and beyond to make sure everything with our power box was working correctly after it broke due to a power outage. He even checked out our router, even though I didn't call about it because I mentioned we lose connection a few times a month. My router was a piece of original and old equipment so he gave us a new one which should help with the disconnection we experience and WOW, our internet speed is much faster now. After hearing everyone's nightmare with Frontier's terrible customer service and them not showing up, I was expecting the worst, but they have stepped up their game and I was very happy and can't say enough positive things about the service I received. Thank you!!!
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