Cox vs Frontier: Side by Side Comparison

This is how great Cox customer service can be when you let them help you. I made the mistake of letting someone trick me into letting them in my network. Before i knew what was happening they were in everything, they even wiped out my virus program. When i called Cox for help i was connected to Catherine in the Ohio call center, I explained to her what had happened & how worried i was about everything. Right from the start Catherine said it's going to be OK & i can help you take care of this. Then she said asked me to to take a deep breath & try to relax & i'll get started. Catherine was the most caring, understanding & thoughtful person you got hope for & just as smart. She started with the network & cleared every program they had installed. Then she asked me a few questions about my laptop at which time you asked me for permission to access it in order to make sure that no program was left behind which could still allow them access. I said yes & Catherine started going through the files & removed a few more programs they had installed. When she finished she then explained how with my Cox account came a McAfee Virus program which was what i had in my laptop. She then reinstalled McAfee & helped me set up new pass words for everything. When Catherine was done i felt relief for the first time in twelve hours & when she was finished & i thanked her for everything, she said you don't need to thank me it's me job. I said yes it may be your job but you just don't know i great full i am. So to show just how great full i am wanted Cox to know just how much i appreciate everything Catherine did to save me from what could have been my worst night mare. Catherine is the perfect example of outstanding customer service.

It was necessary for me to unplug my COX cable modem, return it to a COX store, receive a new cable modem, take it home and spend time getting it working. Not something I wanted to do on a Saturday. Luckily, I was assisted by a specialist in this transaction. He processed the return of my old cable modem, showed me that my monthly bill would be lower, activated a new cable modem for me, and suggested several ideas that would get my home internet back up quickly. Internet connectivity configuration can be tedious, even on the best of days. Today was different. Using his suggestions, my home internet was working in just five minutes after attaching the power cord and coaxial connection to the modem. No online support chats, no longer support phone calls. Certainly, the easiest reconfiguration one could expect. He probably helps 30 store visitors per day, but just know that one of those visitors greatly appreciates your personal attention and flawless execution of the tasks involved to keep a COX internet customer very satisfied.

Installer was very knowledgeable about how networks work and quickly patched in my line where I needed it. 6 months in and I saw an ad for 500/500 for the same price I had been paying for 200/200. A quick chat with sales and I upgraded for free. Highly recommend Frontier FiberOptic service.

During the winter storm in Texas that caused the entire state to lose power, I also found that the constant cycling of power caused the ONT (fiber optics converter) for my house to break. At least this is what the technician said. Anyway, I did the troubleshooting over the phone and they identified the problem. But then a ticket had to be opened and I was in the queue with lots of others. Unfortunately, my original ticket was closed by their system because it was associated with the widespread outage. I called when my ticket was closed and they opened a new one a week later. Although somewhat frustrated because I work from home I have to say the Frontier tried to get a technician out to fix my problem almost every day but I was then away from the house. I just want to say that they didn't forget me and really tried to solve my problem. They called me daily but I was away for a wedding. Great job Frontier. Your internet service is great too and it's why I've been a customer for a very long time.