Cox vs Frontier: Side by Side Comparison

Cox is a cable internet provider that can provide customers with speeds up to 1 Gbps. While their download speeds are competitive to fiber providers, their upload speeds are asymmetrical. Cox offers various speeds, but all plans have a 1.2 TB data cap. For customers that use a lot of data, this may result in data overage fees. To avoid data fees, you can pay extra each month for unlimited data.

Frontier is known for providing DSL in rural areas that have few internet choices. They also offer fiber connections in select locations. Speeds vary by location, but all of Frontier’s plans don’t have data caps.

Cox’s best feature is its bundling options. Each bundle comes with robust features for TV service, including hundreds of channels. Frontier can compete with Cox’s lower-priced starter packages and hotspots because they offer a few things that Cox doesn’t: fiber connections and zero data overage fees.

Since Frontier has no data limits on any plans, customers don’t have to worry about extra data charges appearing each month. Also, since fiber is currently the top connection standard, Frontier has an edge against providers without fiber.

Both providers offer discounts for low-income families who meet the requirements.

Cox vs. Frontier Packages Compared

While the speeds are similar in both Cox and Frontier bundles, Cox has a diverse selection of channels, including HBO Max, SHOWTIME, Cinemax, and STARZ. Cox’s starting price is also lower than Frontiers.

Frontier takes a slight lead in bundles pricing. While it doesn’t have as many options or channels as Cox, Frontier is a better option if you’re on a budget.

Cox vs. Frontier Extra Fees and Contracts

Cox has one-year and contract-free options, depending on the plan you choose. Frontier also has contract-free options, but if you want to take advantage of signup perks, you’ll need to sign an agreement. It also typically requires up to two-year contracts with their packages.

Cox and Frontier provide promotional rates for the first 12-months but increase afterward. When you sign up with either provider, be sure to read how long the promotional period is and what to expect when the price changes.

Installations

Frontier will waive the $85 expert installation fee when customers sign up for a qualified fiber internet plan. Cox offers a self-installation kit for $20 or professional installation that typically costs $100.

Data Cap

All of Cox’s plans have a 1.2 TB data limit. If you exceed the data allowance, they charge $10 per 50 GB block of data. Customers have the option of getting unlimited data for an extra cost each month. Frontier’s plans all offer unlimited data at no additional charge.

Cox Outperforms Frontier in Customer Satisfaction

Cox shows better customer service results in the East, South, and West surveys, but Frontier is ahead in the North and not far behind in some of the others. Some factors that can change the performance outcome include:

• Your modem and router
• Your location
• The number of devices you connect
• Your proximity to the router

Overall, Cox has higher customer ratings than Frontier. Customers can reach both providers by phone, live chat, email, and social media to troubleshoot issues.