Cox vs Frontier Internet

Cox is a cable internet provider that can provide customers with speeds up to 2 Gbps. Cox offers various speeds, but all plans have a 1.25 TB data cap. For customers that use a lot of data, this may result in data overage fees. To avoid data fees, you can pay extra each month for unlimited data.

Frontier is known for providing DSL in rural areas that have few internet choices. They also offer fiber connections in select locations. Speeds vary by location, but all of Frontier’s plans don’t have data caps.

Cox’s best feature is its bundling options, which includes TV, phone, mobile, and smart home options. Each bundle comes with robust features for TV service, including hundreds of channels. Frontier can compete with Cox’s lower-priced starter packages and hotspots because they offer a few things zero data overage fees and more robust fiber internet offerings.

Since Frontier has no data limits on any plans, customers don’t have to worry about extra data charges appearing each month. Also, since fiber is currently the top connection standard, Frontier has an edge against providers without fiber.

Both providers offer discounts for low-income families who meet the requirements.

Cox Take the Lead With Multiple Package Options

Frontier doesn’t really have bundles like other internet providers. It does offer a phone service add-on, but that’s about it. Cox, in comparison, offers a whole suite of bundled services, including TV, phone, mobile, and smart home services. So, if you want to add other home services to your internet plan for a potential discount, you’ll want to choose Cox.

Frontier Has an Edge of Cox When It Comes to Contracts and Fees

Cox has one-year and contract-free options, depending on the plan you choose. Frontier also has contract-free options, where you can pay for your plan month to month.

Cox and Frontier typically provide promotional rates for the first 12 months but increase afterward. When you sign up with either provider, be sure to read how long the promotional period is and what to expect when the price changes.

Installation Isn’t Much Different Between Them

Frontier will waive the $85 expert installation fee when customers sign up for a qualified fiber internet plan. Cox offers a self-installation kit for $20 or professional installation that typically costs $100.

Cox Data Caps Diminish Its Value

All of Cox’s plans have a 1.25 TB data limit. If you exceed the data allowance, Cox will charge you $10 per 50 GB block of data. Customers have the option of getting unlimited data for an extra cost each month. Frontier’s plans all offer unlimited data at no additional charge.

Cox Outperforms Frontier in Customer Satisfaction

Cox shows better customer service results in the East, South, and West surveys, but Frontier is ahead in the North and not far behind in some of the others. Some factors that can change the performance outcome include:

• Your modem and router
• Your location
• The number of devices you connect
• Your proximity to the router

Overall, Cox has higher customer ratings than Frontier. Customers can reach both providers by phone, live chat, email, and social media to troubleshoot issues.