Frontier Internet Reviews

I had my initial appointment in February. It’s now June and I still don’t have internet. I’ve had two technicians come to my house and tell me they need to come back, 4 rescheduled appointments, many frustrating calls and chat sessions where no one knows what they’re talking about, no information about why I don’t have internet, and still no internet. They just rescheduled my appointment today for a month from now with no explanation. What kind of company is this?

Our office used to have the internet and the phone down for a few days and they used to put us on hold for hours when we tried customer service to fix the issue. On top of that, the bill was doubled in a year or so. And the sad part was when we tried to switch to a different internet company they gave us a hard time. And they kept billing us for a few months.

Don’t get me wrong they have decent pricing on fast internet. But unless you’re hard-lined in, your WiFi will be so freaking spotty and a lot of the time get less than a quarter of the speed you pay for which is extremely frustrating. Their customer service stinks cause they will place you on hold for 30 minutes only to tell you there’s nothing wrong on their end. Don’t even get me started on trying to cancel your service. It’s such a complicated system they said I had to give them a pin which was never set up for me and as a result, I have to wait for a letter to show up in the MAIL in order for me to cancel as a “security” measure but really this company wants to get you so frustrated that you just don’t cancel. Go someplace else

No internet or phone line. I called Frontier around 9 pm on Sunday night and the technician showed up by 11 am and had my phone and internet back up and going within 15 minutes. He was very courteous, professional, and knowledgeable when answering any of my questions. I am very happy with my service.

My technician today, I have to say what a great job he does. Going out of his way to find the problem. Frontier has a good one in him. I want to thank him for the work and help he put forth A+.

Switch to Frontier, I have not had any issues with them. No outage. Called customer service, and they were excellent.

Had to cancel my service due to moving out of state and to a state Frontier doesn't service. Tech was an absolute pleasure to talk to. He was efficient and friendly, and I got the sense that he truly cared about the customer through our interaction. Thank you, for being a great service rep for your company.

Customer service seems to always do what they can, from replacing potentially faulty equipment to getting techs out at a very reasonable time. The problem with Frontier is they are only reliable about 1/3 of each month and if you use too much data, they won't slow your speed, however; they will put in some type of bandwidth cap creating mad bufferbloat anytime you request, which they determine, is "too much data". You start to get bufferbloat, not being able to game without disconnecting, use live video/audio calls without disconnecting, or stream in 4k without interruptions. If you hit this cap (whatever it may be) in a month you will be stuck with bufferbloat, and no solution, until EXACTLY the first of the month. Support says it's my equipment. Ping tests, bloat tests, dosing myself, and using different devices, all prove the opposite.

Our internet worked fine until Frointer sent out a technician to replace our router. We did NOT ask for this to be done. Our wifi speakers/cameras for some reason do not connect to the new router. After 3 hours and 4 customer service reps later, they made an appointment for a tech to head out to our business and cancel the tech without letting us know. I am currently trying again to get a rep out to fix the issue they created within our business.

My experience with Frontier is just average, the speeds are just enough to do all my online work and streaming needs, and customer service is also good.

My internet is constantly going out, and goes out for days at a time, they take their sweet time fixing it, that is if they fix it at all. They are not much help when you need help. My internet has now gone down 2 times in two weeks. My kids need it for school, but they couldn't help me so guess what, my kids are screwed thanks to them! I'm definitely looking into new internet providers!

I talked to customer service. I needed my internet service hooked back up on a new phone. He was very helpful and kind. good man to work with if you have a problem. Thanks.

Since moving into my new home (6 months), Frontier has had to come out more than 5 times to correct internet issues. I pay $157 per month for a large internet package, but they can’t seem to keep it online. Today, after calling again, I was told by 2 supervisors that they “could not direct to me any other supervisor because they don’t interact with customers” and “they don’t want to make promises”. This is ridiculous. Get it together Frontier.

I called to activate the service on 2/20/23. They sent a tech (he was great, extremely personable, knowledgeable, open, and transparent about the installation process!) out on 2/22/23 in the time window they said they would. Unfortunately, the cord that fed my house was bad, and new wire had to be laid across 4 of my neighbors' properties. They are sending a crew back out to lay/bury the line properly on 2/27/23. I will do a follow-up review after the process is complete.

Our Phone and internet are back. Amazed that Frontier tech showed up and got all working. When I called they said they will send a tech out on Tuesday! With the phone lines laying all across our yard! I told them it was urgent for phone service, my neighbor and I have health issues, and that waiting till Tuesday wasn't acceptable... So I'm very much appreciative of the Frontier employees working late hours in the rain to get our service back.

I waited 20 days for a start new service appointment install and Frontier never showed up or called my phone, when I spoke with their customer service rep I was transferred 6 times and repeated answers to the same questions over and over again, customer service is just terrible, they don’t deserve our money.

Customer since 2008 - internet, TV & phone. Frontier has a gigabyte internet deal for $50/month to NEW CUSTOMERS only - existing customers are $75/month. So much for being a loyal customer. Their tech support is okay all other customer support is terrible! I don't have any choice since they are the only provider in the area, otherwise, I would be gone. Stay away if you can.

Spoke to their tech guy, great job! 5-star review technical support

I can't give Frontier any better promotion than this: It stayed ON all through Hurricane Ian last week, and never even blipped in Sarasota.

I had our ISP for 15 years because they were the only ones that could handle my area. My bill fluctuated 30 to $50 a month. I could never understand any of the customer service people. And they said they would fix my bill and it was just so random it was the worst experience. I used to have my son call every month because I had such anxiety over this monthly call. I finally got Frontier. Life has been absolutely perfect. My bill is the same every month. customer service peeps are fabulous!!! I'm sorry for all those people having a bad time with this company but I absolutely adore them. My life is so much easier and I can breathe when I receive my bill.