Frontier Customer Reviews Summary
We asked BroadbandNow users to review Frontier based on four core attributes: Customer Service, Reliability, Speed, and Value.
BroadbandNow readers submitted 3250 for Frontier. Frontier earned an average score of 3.34 out of 5.
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Frontier Internet Customer Reviews
Leave a review for Frontier Internet
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Very good service
I talked to customer service. I needed my internet service hooked back up on a new phone. He was very helpful and kind. good man to work with if you have a problem. Thanks.
Worst Customer Service Ever
Since moving into my new home (6 months), Frontier has had to come out more than 5 times to correct internet issues. I pay $157 per month for a large internet package, but they can’t seem to keep it online. Today, after calling again, I was told by 2 supervisors that they “could not direct to me any other supervisor because they don’t interact with customers” and “they don’t want to make promises”. This is ridiculous. Get it together Frontier.
Customer service great start, to be continued
I called to activate the service on 2/20/23. They sent a tech (he was great, extremely personable, knowledgeable, open, and transparent about the installation process!) out on 2/22/23 in the time window they said they would. Unfortunately, the cord that fed my house was bad, and new wire had to be laid across 4 of my neighbors' properties. They are sending a crew back out to lay/bury the line properly on 2/27/23. I will do a follow-up review after the process is complete.
Appreciation for Speedy Repairs
Our Phone and internet are back. Amazed that Frontier tech showed up and got all working. When I called they said they will send a tech out on Tuesday! With the phone lines laying all across our yard! I told them it was urgent for phone service, my neighbor and I have health issues, and that waiting till Tuesday wasn't acceptable... So I'm very much appreciative of the Frontier employees working late hours in the rain to get our service back.
Do not get Frontier
I waited 20 days for a start new service appointment install and Frontier never showed up or called my phone, when I spoke with their customer service rep I was transferred 6 times and repeated answers to the same questions over and over again, customer service is just terrible, they don’t deserve our money.
Frontier Internet & TV not good for existing customers
Customer since 2008 - internet, TV & phone. Frontier has a gigabyte internet deal for $50/month to NEW CUSTOMERS only - existing customers are $75/month. So much for being a loyal customer. Their tech support is okay all other customer support is terrible! I don't have any choice since they are the only provider in the area, otherwise, I would be gone. Stay away if you can.
Spoke to their tech guy, great job! 5-star review technical support
I can't give Frontier any better promotion than this: It stayed ON all through Hurricane Ian last week, and never even blipped in Sarasota.
I've had Frontier for 5 years and I love them
I had our ISP for 15 years because they were the only ones that could handle my area. My bill fluctuated 30 to $50 a month. I could never understand any of the customer service people. And they said they would fix my bill and it was just so random it was the worst experience. I used to have my son call every month because I had such anxiety over this monthly call. I finally got Frontier. Life has been absolutely perfect. My bill is the same every month. customer service peeps are fabulous!!! I'm sorry for all those people having a bad time with this company but I absolutely adore them. My life is so much easier and I can breathe when I receive my bill.
Great value and Reliable Speeds
I have the Fiber Optic 500 and let me tell you it blows their competition's speed/prices out of the water. I had 400 with our previous provider but was paying $80 per month. Now I pay half and have faster speeds. A family of 6 with 6 Tv’s, 2 desktops, 2 laptops, and kids' Kindle can all connect with no problems even during storms. I have had it for 4 months now and am very happy with the Fiber Optic 500.
We haven't even had Frontiers for a full year yet, and we have had more outages than I could keep count. Any time you call customer service to get help, they always say that they are aware of the problem, but that they don't have an expected restoration time. Whenever you try to go to their outage map on their site, it says that the site can't be reached. (It has been like this the entire time we have had their service.) I'm guessing they don't want their customers to see how unreliable their service really is. Check out the reviews on other sites like Yelp or Reddit. Steer clear of Frontier.
Great Customer Service
A customer service representative finally fixed my issue after going through multiple other service representatives that had no idea what they were talking about. She was a breath of fresh air in the gas of stress that was trying to get my bill paid. ©reatly appreciated.
In the past three months, our internet went down three times. Each time it has taken days to fix, usually around two weeks. It is a nightmare if you have to do your work from home. I have to find places with free wifi to do anything. This service is extremely unreliable. It didn’t start out this way but I wouldn’t recommend it to anyone now.
Tech was great
I called this morning (Friday) for an issue with the service box on my house. A tech was assigned for Monday. But, he showed up about an hour later (Friday)! He had some time between jobs and fixed the box in about 10 min! I wish I could have given him the day off! He was great! Thank you.
Tech updated my Frontier High Speed Internet today. He introduced himself, was very professional and did the job perfectly. So wonderful in this day and age to get someone like that. Such a big asset for Frontier. Thanks.
Tech responded to hook up the fiber connection to my house. There was no signal at the house and after finding a cut line, he spent a great deal of time in the heat of S. FL, digging and splicing a new line. He then installed a new system in the garage and ran a new line to the living room connection. He was very professional and patient as he worked the problem, never complaining. If the service demonstrated by him is an indicator of my future experience with Frontier, I will be a long-term customer!
Great Customer Service
My Wi-Fi would go in and out after they installed their fiber optic box for my internet plan and when I talked to an agent they were able to get a technician out the next day. The technician listened to the issue and was fully knowledgeable of the issue and knew exactly what to do and found that the wiring was not correct and fixed it. I really appreciate this quick turnaround and kind customer service.
Best internet I have ever had
I have only had 1 issue and was resolved in 2 days. The old body was way out of date outside of the house. Installed a new generation box and have not had any issues. Love it
I had Frontier cable and internet for 5 yrs the internet was so slow I was ready to change service but then here came fiber optic it is like night and day, I am so happy with the service now, it's amazing. Ty so much to the serviceman who did my Danbury home, he was the best by far, you guys are #1 in my book now.
My wifi service worked ok until the weather got warmer. Now programs can't connect sometimes, WIFI on computer disconnects, but not the TV. The biggest problem is that programs not playing through, stopping, loading, and skipping. I can watch a 5:00 p.m. show and loading starts then a show from an earlier time starts playing! This has gone on too long.
About Our Frontier Customer Reviews
What do customers think of Frontier? Of the reviews submitted by real Frontier to our impartial system, 33.6 percent are positive. Those who like Frontier commonly reference its plans and pricing. Customers are divided on Frontier’s speeds, which vary from customer to customer, plan to plan, and region to region.
If you’re considering signing up for Frontier internet, be sure to take a look at the best Frontier deals before committing to a new plan. Keep in mind that Frontier offers different connection types in different areas, with the company’s fiber-optic networking being its fastest option.