Based on BroadbandNow’s review data, Frontier customers appreciate access to fiber plans with competitive speeds in many areas that have limited choices. Some reviewers described good experiences with local technicians, prompt installations, and clear explanations from staff, leading to reliable service for simple streaming and everyday use. There are positive notes about saving money compared to previous providers, and Frontier’s efforts to expand coverage in rural communities have benefited those unable to get connected elsewhere. Overall, opinions are mixed: while some users mention helpful and personable field technicians and periodic trouble-free connections, others report challenges with billing, scheduling, and support responsiveness. Some customers speak highly of agents who go above and beyond to help solve issues, but others highlight long wait times and communication difficulties. Pricing, service interruptions, and equipment-related fees are often raised as concerns, indicating that experiences can vary depending on area, infrastructure, and support interactions.
About Our Frontier Customer Reviews
What do customers think of Frontier? Of the reviews submitted by real Frontier to our impartial system, percent are positive. Those who like Frontier commonly reference its plans and pricing. Customers are divided on Frontier’s speeds, which vary from customer to customer, plan to plan, and region to region.
If you’re considering signing up for Frontier internet, be sure to take a look at the best Frontier deals before committing to a new plan. Keep in mind that Frontier offers different connection types in different areas, with the company’s fiber-optic networking being its fastest option.
