About HughesNet

  • Hughes Network Systems is a subsidiary of EchoStar, a satellite and internet services provider.

  • Hughesnet is the name given to Hughes Network Systems’ high-speed satellite internet service.

  • As of 2018, Hughesnet became the largest provider of satellite internet in the United States.

  • Hughesnet saw annual revenue of $1.39 billion in 2016.

  • Though it primarily serves subscribers in the United States, Hughesnet expanded to Brazil, Colombia, Peru, and Ecuador between 2016 and 2018.

BroadbandNow’s research is extensive and covers all major internet providers. We’re frequently cited by journalists across the world.

Learn more about the reliability of our data here.

Expert Overview of HughesNet’s Services

HughesNet is one of two major satellite Internet providers in the USA, and offers nationwide coverage in 53 states. Their satellite Internet service is one of the strongest options for rural customers who may not have access to robust wired broadband. The speeds of HughesNet have been increasing into the 25 Mbps range in recent years thanks to the launch of their upgraded “Gen 5” satellite.

HughesNet Satellite Internet

Satellite Internet from HughesNet has a few quirks potential customers should be aware of:

  1. Data limits: Due to the technical constraints of serving a national subscriber base over the airwaves, satellite Internet bandwidth is inherently limited. To balance this, HughesNet provides one speed to all customers and pricing plans based on the data amount you can use in a given month.
  2. Binge hours: HughesNet allows customers to use 50GB of extra data so long as it’s in the early hours of the morning when few people are awake to crowd the network.
  3. Minimum contracts: Satellite Internet installation is more involved than other types, and HughesNet will often have a minimum contract length to ensure they don’t lose money on customers who only want service for a month or two. These short-term customers should look to wireless or prepaid hotspot options.

HughesNet Gen 5 EchoStar XIX Satellite

In 2016, the FCC rated HughesNet positively for delivering 152% of the speeds in their advertising materials to actual customers. That’s a surprising statistic for the broadband industry, since most providers advertise “speeds up to” rates and deliver only 85–95% of the promised download rates. In 2015, HughesNet was first on the list for delivering speeds that lived up to their advertising.

Hughesnet seems committed to maintaining this lead, and in 2017 they launched their “EchoStar XIX” satellite, which powers the Gen 5 service they’ve been marketing since launch. Gen 5 lets them offer 25 Mbps download and 3 Mbps upload speeds, which meets the FCC definition of “broadband” Internet. This allowed the providers to offer higher speed and bandwidth across the board. HughesNet pricing was also dramatically simplified when they rolled out this service.

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Satellite Internet Technology

Satellite Internet from HughesNet has three key parts: the transmitter sending data to space, the satellite receiving it, and the dish in subscriber yards that picks up the signal. As you might imagine, the core issue with this setup is latency — also known as “lag.” This can be problematic for users who want to use their connection for high bandwidth applications like Hangouts, or timing-intensive situations like gaming.

HughesNet Bonus Data

HughesNet’s “Bonus Data” system allows all customers to use 50 GB of additional data per month. The big catch here is that it has to be used between 2am and 8am, which is when the fewest other customers are competing for bandwidth. Typically, HughesNet customers use this bonus data by scheduling updates and downloads during this time period. This is particularly useful for gamers and techies.

HughesNet Data Tokens

In addition to the bonus data program, HughesNet also offers “data tokens,” allowing customers to purchase additional data use “a la carte” if they run out of data. Unlike many wired providers which will fine or even cut off customers who use too much data, HughesNet simply slows them down (AKA throttling) to prioritize customers who still have data left in their plan’s allowance.

HughesNet Corporate Structure

HughesNet’s parent company is EchoStar, a US satellite communications company focused on the TV and Internet service sector. HughesNet operates within Hughes Communications, which is a wholly-owned subsidiary of EchoStar. HughesNet service has been available since the 90s, pivoting to consumer services in the late 90s and changing to the “HughesNet” brand name in 2006.

HughesNet Customer Satisfaction

Among the 11,655 reviews collected so far for HughesNet, 25.0 percent of subscribers recorded a positive rating for HugheNet.

This result is average overall within the consumer broadband industry, which currently holds an average rating among all providers of 48.4 percent. It’s worth keeping in mind with these figures that satellite is often seen as a “last ditch” option for rural customers, so comparisons to wired broadband aren’t entirely fair since satellite is a different class of service entirely.

The core issue that consumers generally have with satellite service like HughesNet when compared to wired service is the latency, or “ping.” This is the affect of the long distances data has to travel between the provider, the satellite, and subscribers in order to deliver data. This “lag” can be particularly noticeable for time-sensitive applications such as gaming or two-way video communication. 700–800 millisecond latency is normal for satellite, as opposed to the 40–100 ms you can expect with an average cable or DSL connection.

HughesNet services: Internet Only, No TV

HughesNet does not currently offer satellite television services. Customers who wish to get satellite TV along with their Internet service will need to set up a separate service and a dedicated reception dish with a satellite TV provider like DirecTV or Dish Network.

HughesNet Availability

HughesNet is a satellite provider, so their service is available pretty much anywhere with a view of the southern sky, where the satellite transmitting service is located. (The HughesNet service area for Gen 5 includes Alaska and Puerto Rico.) Brazil, India, and some parts of Europe are also serviced by HughesNet.

The main issue with HughesNet availability isn’t whether or not it can reach you, but whether or not you have a clear space for installation of a reception dish. Trees, buildings, mountainsides, and any other physical obstacle between you and the satellite can cause issues. Luckily, since HughesNet is primarily used by rural customers, the issues with tall building blocking the signal that satellite TV providers face in urban areas isn’t so much of an issue.

HughesNet Customer Service

If you have questions or concerns about your HughesNet satellite installation, contact customer support at (866) 347-3292. If you want to return equipment and cancel your service outright, the retention department can be reached through the customer support line. You will likely be put in touch with a sales agent who will make you an offer on a special promotional rate to retain your business. Hughesnet business customers can call (800) 347-3272 to reach Hughesnet’s business customer service center.

Availability by State

Alabama 4,779,736 25mbps
Alaska 710,231 25mbps
Arizona 6,392,017 25mbps
Arkansas 2,915,918 25mbps
California 37,253,956 25mbps
Colorado 5,029,196 25mbps
Connecticut 3,574,097 25mbps
Delaware 897,934 25mbps
District of Columbia 601,723 25mbps
Florida 18,801,310 25mbps
Georgia 9,687,653 25mbps
Hawaii 1,360,301 25mbps
Idaho 1,567,582 25mbps
Illinois 12,830,632 25mbps
Indiana 6,483,802 25mbps
Iowa 3,046,355 25mbps
Kansas 2,853,118 25mbps
Kentucky 4,339,367 25mbps
Louisiana 4,533,372 25mbps
Maine 1,328,361 25mbps
Maryland 5,773,552 25mbps
Massachusetts 6,547,629 25mbps
Michigan 9,883,640 25mbps
Minnesota 5,303,925 25mbps
Mississippi 2,967,297 25mbps
Missouri 5,988,927 25mbps
Montana 989,415 25mbps
Nebraska 1,826,341 25mbps
Nevada 2,700,551 25mbps
New Hampshire 1,316,470 25mbps
New Jersey 8,791,894 25mbps
New Mexico 2,059,179 25mbps
New York 19,378,102 25mbps
North Carolina 9,535,483 25mbps
North Dakota 672,591 25mbps
Ohio 11,536,504 25mbps
Oklahoma 3,751,351 25mbps
Oregon 3,831,074 25mbps
Pennsylvania 12,702,379 25mbps
Puerto Rico 0 25mbps
Rhode Island 1,052,567 25mbps
South Carolina 4,625,364 25mbps
South Dakota 814,180 25mbps
Tennessee 6,346,105 25mbps
Texas 25,145,561 25mbps
Utah 2,763,885 25mbps
Vermont 625,741 25mbps
Virgin Islands 0 25mbps
Virginia 8,001,024 25mbps
Washington 6,724,540 25mbps
West Virginia 1,852,994 25mbps
Wisconsin 5,686,986 25mbps
Wyoming 563,626 25mbps

Cities and Towns HughesNet Has Coverage

  • Anchorage, AK
  • Birmingham, AL
  • Huntsville, AL
  • Mobile, AL
  • Montgomery, AL
  • Tuscaloosa, AL
  • Little Rock, AR
  • Chandler, AZ
  • Gilbert, AZ
  • Glendale, AZ
  • Mesa, AZ
  • Peoria, AZ
  • Phoenix, AZ
  • Scottsdale, AZ
  • Surprise, AZ
  • Tempe, AZ
  • Tucson, AZ
  • Yuma, AZ
  • Anaheim, CA
  • Antioch, CA
  • Bakersfield, CA
  • Bell Gardens, CA
  • Berkeley, CA
  • Burbank, CA
  • Carlsbad, CA
  • Chico, CA
  • Chula Vista, CA
  • Clovis, CA
  • Compton, CA
  • Concord, CA
  • Corona, CA
  • Costa Mesa, CA
  • Daly City, CA
  • Downey, CA
  • El Cajon, CA
  • El Monte, CA
  • Elk Grove, CA
  • Escondido, CA
  • Fairfield, CA
  • Fontana, CA
  • Fremont, CA
  • Fresno, CA
  • Fullerton, CA
  • Garden Grove, CA
  • Glendale, CA
  • Hawthorne, CA
  • Hayward, CA
  • Hemet, CA
  • Hesperia, CA
  • Huntington Beach, CA
  • Inglewood, CA
  • Irvine, CA
  • La Puente, CA
  • Lancaster, CA
  • Long Beach, CA
  • Los Angeles, CA
  • Madera, CA
  • Merced, CA
  • Mission Viejo, CA
  • Modesto, CA
  • Moreno Valley, CA
  • Murrieta, CA
  • Napa, CA
  • North Hollywood, CA
  • Norwalk, CA
  • Oakland, CA
  • Oceanside, CA
  • Ontario, CA
  • Orange, CA
  • Oxnard, CA
  • Pacoima, CA
  • Palmdale, CA
  • Palo Alto, CA
  • Pasadena, CA
  • Perris, CA
  • Pomona, CA
  • Rancho Cucamonga, CA
  • Redding, CA
  • Redwood City, CA
  • Rialto, CA
  • Riverside, CA
  • Roseville, CA
  • Sacramento, CA
  • Salinas, CA
  • San Bernardino, CA
  • San Diego, CA
  • San Francisco, CA
  • San Jose, CA
  • San Leandro, CA
  • San Mateo, CA
  • Santa Ana, CA
  • Santa Barbara, CA
  • Santa Clara, CA
  • Santa Cruz, CA
  • Santa Maria, CA
  • Santa Monica, CA
  • Santa Rosa, CA
  • Simi Valley, CA
  • South Gate, CA
  • Stockton, CA
  • Sunnyvale, CA
  • Sylmar, CA
  • Temecula, CA
  • Torrance, CA
  • Tracy, CA
  • Vacaville, CA
  • Vallejo, CA
  • Van Nuys, CA
  • Ventura, CA
  • Victorville, CA
  • Visalia, CA
  • Vista, CA
  • West Covina, CA
  • Whittier, CA
  • Arvada, CO
  • Aurora, CO
  • Boulder, CO
  • Broomfield, CO
  • Colorado Springs, CO
  • Denver, CO
  • Englewood, CO
  • Fort Collins, CO
  • Grand Junction, CO
  • Greeley, CO
  • Littleton, CO
  • Longmont, CO
  • Pueblo, CO
  • Bridgeport, CT
  • Hartford, CT
  • New Haven, CT
  • Stamford, CT
  • Waterbury, CT
  • Washington, DC
  • Newark, DE
  • Wilmington, DE
  • Boca Raton, FL
  • Boynton Beach, FL
  • Bradenton, FL
  • Cape Coral, FL
  • Clearwater, FL
  • Daytona Beach, FL
  • Delray Beach, FL
  • Fort Lauderdale, FL
  • Fort Myers, FL
  • Gainesville, FL
  • Hialeah, FL
  • Hollywood, FL
  • Homestead, FL
  • Jacksonville, FL
  • Kissimmee, FL
  • Lake Worth, FL
  • Lakeland, FL
  • Largo, FL
  • Melbourne, FL
  • Miami, FL
  • Miami Beach, FL
  • Naples, FL
  • New Port Richey, FL
  • Ocala, FL
  • Orlando, FL
  • Palm Bay, FL
  • Panama City, FL
  • Pensacola, FL
  • Pompano Beach, FL
  • Port Saint Lucie, FL
  • Saint Augustine, FL
  • Saint Petersburg, FL
  • Sarasota, FL
  • Spring Hill, FL
  • Tallahassee, FL
  • Tampa, FL
  • Vero Beach, FL
  • West Palm Beach, FL
  • Winter Haven, FL
  • Acworth, GA
  • Albany, GA
  • Alpharetta, GA
  • Athens, GA
  • Atlanta, GA
  • Augusta, GA
  • Columbus, GA
  • Cumming, GA
  • Decatur, GA
  • Douglasville, GA
  • Duluth, GA
  • Gainesville, GA
  • Kennesaw, GA
  • Lawrenceville, GA
  • Macon, GA
  • Marietta, GA
  • Mcdonough, GA
  • Norcross, GA
  • Roswell, GA
  • Savannah, GA
  • Stone Mountain, GA
  • Valdosta, GA
  • Honolulu, HI
  • Cedar Rapids, IA
  • Davenport, IA
  • Des Moines, IA
  • Boise, ID
  • Idaho Falls, ID
  • Nampa, ID
  • Aurora, IL
  • Belleville, IL
  • Chicago, IL
  • Elgin, IL
  • Joliet, IL
  • Naperville, IL
  • Peoria, IL
  • Plainfield, IL
  • Rockford, IL
  • Springfield, IL
  • Waukegan, IL
  • Bloomington, IN
  • Elkhart, IN
  • Evansville, IN
  • Fort Wayne, IN
  • Indianapolis, IN
  • Lafayette, IN
  • Muncie, IN
  • South Bend, IN
  • Terre Haute, IN
  • Kansas City, KS
  • Lawrence, KS
  • Olathe, KS
  • Overland Park, KS
  • Topeka, KS
  • Wichita, KS
  • Bowling Green, KY
  • Lexington, KY
  • Louisville, KY
  • Baton Rouge, LA
  • Lafayette, LA
  • Lake Charles, LA
  • Metairie, LA
  • New Orleans, LA
  • Shreveport, LA
  • Boston, MA
  • Brockton, MA
  • Cambridge, MA
  • Lowell, MA
  • New Bedford, MA
  • Quincy, MA
  • Springfield, MA
  • Worcester, MA
  • Annapolis, MD
  • Baltimore, MD
  • Bowie, MD
  • Columbia, MD
  • Frederick, MD
  • Gaithersburg, MD
  • Hagerstown, MD
  • Hyattsville, MD
  • Laurel, MD
  • Rockville, MD
  • Silver Spring, MD
  • Ann Arbor, MI
  • Battle Creek, MI
  • Clinton Township, MI
  • Dearborn, MI
  • Detroit, MI
  • Flint, MI
  • Grand Rapids, MI
  • Jackson, MI
  • Kalamazoo, MI
  • Lansing, MI
  • Livonia, MI
  • Muskegon, MI
  • Rochester, MI
  • Saginaw, MI
  • Sterling Heights, MI
  • Warren, MI
  • Ypsilanti, MI
  • Duluth, MN
  • Minneapolis, MN
  • Rochester, MN
  • Saint Paul, MN
  • Ballwin, MO
  • Columbia, MO
  • Florissant, MO
  • Independence, MO
  • Kansas City, MO
  • Lees Summit, MO
  • Saint Charles, MO
  • Saint Louis, MO
  • Springfield, MO
  • Jackson, MS
  • Billings, MT
  • Missoula, MT
  • Asheville, NC
  • Cary, NC
  • Chapel Hill, NC
  • Charlotte, NC
  • Concord, NC
  • Durham, NC
  • Fayetteville, NC
  • Gastonia, NC
  • Greensboro, NC
  • Greenville, NC
  • High Point, NC
  • Jacksonville, NC
  • Raleigh, NC
  • Wilmington, NC
  • Winston Salem, NC
  • Fargo, ND
  • Lincoln, NE
  • Omaha, NE
  • Manchester, NH
  • Edison, NJ
  • Elizabeth, NJ
  • Jersey City, NJ
  • Lakewood, NJ
  • Newark, NJ
  • Paterson, NJ
  • Toms River, NJ
  • Trenton, NJ
  • Albuquerque, NM
  • Las Cruces, NM
  • Santa Fe, NM
  • Henderson, NV
  • Las Vegas, NV
  • North Las Vegas, NV
  • Reno, NV
  • Sparks, NV
  • Albany, NY
  • Astoria, NY
  • Bronx, NY
  • Brooklyn, NY
  • Buffalo, NY
  • Corona, NY
  • Elmhurst, NY
  • Flushing, NY
  • Jamaica, NY
  • New York, NY
  • Ridgewood, NY
  • Rochester, NY
  • Schenectady, NY
  • Staten Island, NY
  • Syracuse, NY
  • Yonkers, NY
  • Akron, OH
  • Canton, OH
  • Cincinnati, OH
  • Cleveland, OH
  • Columbus, OH
  • Dayton, OH
  • Hamilton, OH
  • Mansfield, OH
  • Springfield, OH
  • Toledo, OH
  • Youngstown, OH
  • Broken Arrow, OK
  • Edmond, OK
  • Lawton, OK
  • Norman, OK
  • Oklahoma City, OK
  • Tulsa, OK
  • Beaverton, OR
  • Bend, OR
  • Eugene, OR
  • Hillsboro, OR
  • Portland, OR
  • Salem, OR
  • Allentown, PA
  • Bethlehem, PA
  • Erie, PA
  • Harrisburg, PA
  • Lancaster, PA
  • Philadelphia, PA
  • Pittsburgh, PA
  • Reading, PA
  • Scranton, PA
  • West Chester, PA
  • York, PA
  • Bayamon, PR
  • Caguas, PR
  • Carolina, PR
  • Guaynabo, PR
  • Mayaguez, PR
  • Ponce, PR
  • San Juan, PR
  • Providence, RI
  • Anderson, SC
  • Charleston, SC
  • Columbia, SC
  • Greenville, SC
  • Myrtle Beach, SC
  • Rock Hill, SC
  • Spartanburg, SC
  • Summerville, SC
  • Rapid City, SD
  • Sioux Falls, SD
  • Chattanooga, TN
  • Clarksville, TN
  • Franklin, TN
  • Johnson City, TN
  • Knoxville, TN
  • Memphis, TN
  • Murfreesboro, TN
  • Nashville, TN
  • Abilene, TX
  • Allen, TX
  • Amarillo, TX
  • Arlington, TX
  • Austin, TX
  • Baytown, TX
  • Beaumont, TX
  • Brownsville, TX
  • Carrollton, TX
  • College Station, TX
  • Conroe, TX
  • Corpus Christi, TX
  • Cypress, TX
  • Dallas, TX
  • Denton, TX
  • Edinburg, TX
  • El Paso, TX
  • Fort Worth, TX
  • Frisco, TX
  • Garland, TX
  • Grand Prairie, TX
  • Houston, TX
  • Humble, TX
  • Irving, TX
  • Katy, TX
  • Keller, TX
  • Killeen, TX
  • Laredo, TX
  • Lewisville, TX
  • Longview, TX
  • Lubbock, TX
  • Mcallen, TX
  • Mckinney, TX
  • Mesquite, TX
  • Midland, TX
  • Mission, TX
  • Missouri City, TX
  • Odessa, TX
  • Pasadena, TX
  • Pearland, TX
  • Plano, TX
  • Richardson, TX
  • Richmond, TX
  • Round Rock, TX
  • San Angelo, TX
  • San Antonio, TX
  • Spring, TX
  • Sugar Land, TX
  • Tyler, TX
  • Waco, TX
  • Wichita Falls, TX
  • Ogden, UT
  • Provo, UT
  • Salt Lake City, UT
  • Sandy, UT
  • West Jordan, UT
  • Alexandria, VA
  • Arlington, VA
  • Charlottesville, VA
  • Chesapeake, VA
  • Fairfax, VA
  • Falls Church, VA
  • Fredericksburg, VA
  • Hampton, VA
  • Henrico, VA
  • Lynchburg, VA
  • Manassas, VA
  • Newport News, VA
  • Norfolk, VA
  • Portsmouth, VA
  • Richmond, VA
  • Roanoke, VA
  • Springfield, VA
  • Virginia Beach, VA
  • Woodbridge, VA
  • Auburn, WA
  • Bellevue, WA
  • Bellingham, WA
  • Bothell, WA
  • Everett, WA
  • Federal Way, WA
  • Kent, WA
  • Lynnwood, WA
  • Olympia, WA
  • Puyallup, WA
  • Renton, WA
  • Seattle, WA
  • Spokane, WA
  • Tacoma, WA
  • Vancouver, WA
  • Yakima, WA
  • Appleton, WI
  • Green Bay, WI
  • Kenosha, WI
  • Madison, WI
  • Milwaukee, WI
  • Racine, WI
  • Waukesha, WI
  • Charleston, WV

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Top 10 Fastest Internet Providers in 23 states
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#1 Fastest Internet Provider in Alaska
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Top 3 Fastest Internet Providers in Utah
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Frequently Asked Questions about HughesNet

  • Is HughesNet available in my area?

    HughesNet is available in many different locations. To find out if it is available in your area, it’s best to visit their website or call customer service.

  • Is HughesNet better than DSL?

    For some individuals and families, HughesNet is a better option than DSL, while for others, the opposite is true. Picking the best service is often dependent on individual needs, personal preferences and location.

  • Is HughesNet unlimited?

    HughesNet plans are currently subject to data limits. Once these are reached, your speeds may be reduced in times of peak traffic. These internet packages start as low as $59.99.