About HughesNet
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Hughes Network Systems is a subsidiary of EchoStar, a satellite and internet services provider.
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Hughesnet is the name given to Hughes Network Systems’ high-speed satellite internet service.
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As of 2018, Hughesnet became the largest provider of satellite internet in the United States.
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Though it primarily serves subscribers in the United States, Hughesnet expanded to Brazil, Colombia, Peru, and Ecuador between 2016 and 2018.
HughesNet Availability
As a satellite provider, HughesNet offers service virtually anywhere with a view of the Southern sky – where satellite transmitting service is located. Although primarily located in the United States’ mainland, the HughesNet service area for Gen 5 also includes Alaska and Puerto Rico, Brazil, India, and some parts of Europe.
The main issue with HughesNet availability centers less on the ability of the signal to reach customers and more on the availability of of clear space around a reception dish. Trees, buildings, mountainsides, and other physical obstacles between customers and the satellite can cause problems. Luckily, since HughesNet is primarily used by rural customers, there isn’t much of a problem with tall buildings blocking signals that satellite TV providers face in urban areas.
HughesNet Plans and Pricing
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Pricing for HughesNet is a bit unusual since each plan offers the same speed: up to 25 Mbps in download speeds and up to 3 Mbps in upload speeds. The difference between each plan is their data cap, which ranges from 10-50 GB. Visit our HughesNet Plans and Pricing page for details on HughesNet’s data caps and additional monthly fees.
| Monthly Start Price | Soft Data Cap | Contract |
|---|---|---|
| $59.99-$149.99 per month | 10-50 GB per month | 24-month agreement required |
While HughesNet offers enough speed to browse and even stream in high definition (HD), heavy internet users, large families, and gaming and streaming fans may find the data caps quite restrictive. Fortunately, HughesNet offers two ways to use and get more data: through bonus data and data tokens.
For small-business owners, HughesNet offers an Internet Continuity plan as a backup when primary service is down. When terrestrial services go down, resulting in costly outages, HughesNet Internet Continuity seamlessly connects to let your business avoid downtime. HughesNet is currently offering free installation and $60 in instant savings for new Internet Continuity subscribers.
HughesNet Data Plans
HughesNet “data tokens” extend the amount of data you can use in a given month. The prices of these tokens vary based on the amount you’re purchasing, and are included below.
| HughesNet Data Token | Price |
|---|---|
| 3 GB | $9 |
| 5 GB | $15 |
| 10 GB | $30 |
| 25 GB | $75 |
It can quickly get expensive if you purchase data tokens frequently. For now, it’s an option if you find yourself exceeding your allowance one month.
HughesNet also offers a “Bonus Zone” from 2 a.m. to 8 a.m. where data cap restrictions are lifted. During this time, you can stream and download to your heart’s content without using any of your data allowance.
HughesNet Hidden Fees
Outside of the monthly rate, each customer is subject to installation and equipment fees. You may also need to pay an early termination fee (ETF) if you cancel service before your contract ends.
HughesNet offers the option to lease equipment or buy it outright. The various fees associated with each choice are included below.
| HughesNet Sign-up Costs | Buy | Lease |
|---|---|---|
| Equipment Fee (Satellite Antenna and Modem) | $350 | $9.99 per month |
| Standard Installation | $200 | Free |
| Lease Setup Fee | N/A | $99 one-time fee |
If you’re confident that you’re going to use your HughesNet internet plan for a long time, it may make more sense to buy the equipment outright. You’ll break even in less than three years; however, if your satellite breaks when it’s out of warranty, you may be on the hook for repairs.
HughesNet often offers to waive the lease setup fee if you’d rather lease equipment. Visit our HughesNet Plans and Pricing page to see which deals HughesNet is offering this month.
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HughesNet Connection Speed
Most current satellite services fall short of wired alternatives in terms of both overall performance and reliability. Satellite internet from HughesNet has three key parts: the transmitter that sends data to space, the satellite that receives the data, and the dish in subscriber yards that picks up the signal.
The concern with this setup is high latency or lag – the time it takes for data to travel between you, the provider, and satellite. This “lag” can interfere with time-sensitive applications like gaming or two-way video. A 700-800 millisecond latency is about average for satellite service, compared to 40-100 milliseconds with cable or DSL service.
HughesNet Customer Service
HughesNet customer support can be reached at (866) 347-3292. If you want to return equipment and cancel your service outright, the retention department can be reached through the customer support line. HughesNet business customers can call (800) 347-3272 to reach HughesNet’s business customer service center.
Availability by State
| Alabama | 4,779,736 | 25mbps |
| Alaska | 710,231 | 25mbps |
| Arizona | 6,392,017 | 25mbps |
| Arkansas | 2,915,918 | 25mbps |
| California | 37,253,956 | 25mbps |
| Colorado | 5,029,196 | 25mbps |
| Connecticut | 3,574,097 | 25mbps |
| Delaware | 897,934 | 25mbps |
| District of Columbia | 601,723 | 25mbps |
| Florida | 18,801,310 | 25mbps |
| Georgia | 9,687,653 | 25mbps |
| Hawaii | 1,360,301 | 25mbps |
| Idaho | 1,567,582 | 25mbps |
| Illinois | 12,830,632 | 25mbps |
| Indiana | 6,483,802 | 25mbps |
| Iowa | 3,046,355 | 25mbps |
| Kansas | 2,853,118 | 25mbps |
| Kentucky | 4,339,367 | 25mbps |
| Louisiana | 4,533,372 | 25mbps |
| Maine | 1,328,361 | 25mbps |
| Maryland | 5,773,552 | 25mbps |
| Massachusetts | 6,547,629 | 25mbps |
| Michigan | 9,883,640 | 25mbps |
| Minnesota | 5,303,925 | 25mbps |
| Mississippi | 2,967,297 | 25mbps |
| Missouri | 5,988,927 | 25mbps |
| Montana | 989,415 | 25mbps |
| Nebraska | 1,826,341 | 25mbps |
| Nevada | 2,700,551 | 25mbps |
| New Hampshire | 1,316,470 | 25mbps |
| New Jersey | 8,791,894 | 25mbps |
| New Mexico | 2,059,179 | 25mbps |
| New York | 19,378,102 | 25mbps |
| North Carolina | 9,535,483 | 25mbps |
| North Dakota | 672,591 | 25mbps |
| Ohio | 11,536,504 | 25mbps |
| Oklahoma | 3,751,351 | 25mbps |
| Oregon | 3,831,074 | 25mbps |
| Pennsylvania | 12,702,379 | 25mbps |
| Puerto Rico | 0 | 25mbps |
| Rhode Island | 1,052,567 | 25mbps |
| South Carolina | 4,625,364 | 25mbps |
| South Dakota | 814,180 | 25mbps |
| Tennessee | 6,346,105 | 25mbps |
| Texas | 25,145,561 | 25mbps |
| Utah | 2,763,885 | 25mbps |
| Vermont | 625,741 | 25mbps |
| Virgin Islands | 0 | 25mbps |
| Virginia | 8,001,024 | 25mbps |
| Washington | 6,724,540 | 25mbps |
| West Virginia | 1,852,994 | 25mbps |
| Wisconsin | 5,686,986 | 25mbps |
| Wyoming | 563,626 | 25mbps |
