About HughesNet
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Hughes Network Systems is a subsidiary of EchoStar, a satellite and internet services provider.
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Hughesnet is the name given to Hughes Network Systems’ high-speed satellite internet service.
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As of 2018, Hughesnet became the largest provider of satellite internet in the United States.
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Hughesnet saw annual revenue of $1.39 billion in 2016.
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Though it primarily serves subscribers in the United States, Hughesnet expanded to Brazil, Colombia, Peru, and Ecuador between 2016 and 2018.
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HughesNet Availability
As a satellite provider, HughesNet’s service is available virtually anywhere with a view of the southern sky — where satellite transmitting service is located. The HughesNet service area for Gen 5 includes Alaska and Puerto Rico, Brazil, India, and some parts of Europe.
The main issue with HughesNet availability isn’t whether or not it can reach you, but whether or not you have a clear space for installation of a reception dish. Trees, buildings, mountainsides, and any other physical obstacle between you and the satellite can cause issues. Luckily, since HughesNet is primarily used by rural customers, there isn’t much of a problem with tall buildings blocking signals that satellite TV providers face in urban areas.
HughesNet Network Caveats
Satellite internet from HughesNet has a few quirks potential customers should be aware of:
- Data limits: Serving a national subscriber base over the airwaves has placed limits on satellite internet bandwidth. To compensate for this, HughesNet provides one speed to all customers and prices plans based on the data amount you use in a given month.
- Binge hours: HughesNet lets you use 50 GB of extra data during early morning hours when fewer people tend to crowd the network.
- Minimum contracts: HughesNet often insists on a minimum contract length to ensure they don’t lose money on customers who only want service for a few weeks or months. Short-term customers should look to wireless or prepaid hotspot options.
HughesNet Technology
Most current satellite services fall short of wired alternatives in terms of both overall performance and reliability. Satellite internet from HughesNet has three key parts: the transmitter sending data to space, the satellite receiving it, and the dish in subscriber yards that picks up the signal. The concern with this setup is high latency or lag, which is the time it takes for data to travel to and from you, the provider, and satellite. This “lag” can interfere with applications that are time-sensitive—like gaming or two-way videos. A 700–800 millisecond latency is about average for satellite service, compared to 40–100 milliseconds with cable or DSL service.
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Quick Look at HughesNet Plans, Prices, and Fees
HughesNet plans are a bit unusual since each plan offers the same speed. The difference in each plan is the data cap. Otherwise, each plan has the same features and fees as listed below:
- Speeds up to: 25 Mbps download and 3 Mbps upload
- Setup: $99.00 (Includes lease setup fee. Standard installation is free.)
- Modem w/ Wi-Fi: $14.99/mo
- Contract Term: Two years with up to $400 ETF
- Data Caps: from 10 GB/mo to 50 GB/mo
- Price: from $59.99/mo to $149.99/mo
- 50 GB/mo of additional data to use during off-peak hours (2 a.m.–8 a.m.).
While the speed is enough to browse and even stream in high definition (HD), HughesNet’s data caps are quite restrictive for heavy internet users and large families, in addition to gaming and streaming fans. Fortunately, HughesNet offers two ways to use more and get more data.
HughesNet Bonus Data
HughesNet’s “Bonus Data” system allows all customers to use 50 GB of additional data per month. The big catch here is that it has to be used between 2 a.m. and 8 a.m., which is when the fewest customers are competing for bandwidth. Typically, HughesNet customers use this bonus data by scheduling updates and downloads during this time period. This is particularly useful for gamers and techies.
HughesNet Data Tokens
In addition to the bonus data program, HughesNet also offers “data tokens,” allowing customers to purchase additional data use “a la carte” if they run out of data. Unlike many wired providers who will fine or even cut off customers who use too much data, HughesNet simply slows them down (aka throttling) to prioritize customers who still have data left in their plan’s allowance.
For more details, read our HughesNet Plans and Pricing page.
HughesNet Customer Service
HughesNet customer support can be reached at (866) 347-3292. If you want to return equipment and cancel your service outright, the retention department can be reached through the customer support line. HughesNet business customers can call (800) 347-3272 to reach HughesNet’s business customer service center.
HughesNet as a Company
In 2016, the FCC rated HughesNet #1 for delivering 152 percent of their advertised speeds. Most providers advertise “speeds up to” rates and deliver only 85–95% of the promised download rates. In 2017 HughesNet launched their “EchoStar XIX” satellite, which powers the Gen 5 service they’ve been marketing since launch. Gen 5 lets them offer 25 Mbps download and 3 Mbps upload speeds, which meets the FCC definition of “broadband internet.”
Availability by State
| Alabama | 4,779,736 | 25mbps |
| Alaska | 710,231 | 25mbps |
| Arizona | 6,392,017 | 25mbps |
| Arkansas | 2,915,918 | 25mbps |
| California | 37,253,956 | 25mbps |
| Colorado | 5,029,196 | 25mbps |
| Connecticut | 3,574,097 | 25mbps |
| Delaware | 897,934 | 25mbps |
| District of Columbia | 601,723 | 25mbps |
| Florida | 18,801,310 | 25mbps |
| Georgia | 9,687,653 | 25mbps |
| Hawaii | 1,360,301 | 25mbps |
| Idaho | 1,567,582 | 25mbps |
| Illinois | 12,830,632 | 25mbps |
| Indiana | 6,483,802 | 25mbps |
| Iowa | 3,046,355 | 25mbps |
| Kansas | 2,853,118 | 25mbps |
| Kentucky | 4,339,367 | 25mbps |
| Louisiana | 4,533,372 | 25mbps |
| Maine | 1,328,361 | 25mbps |
| Maryland | 5,773,552 | 25mbps |
| Massachusetts | 6,547,629 | 25mbps |
| Michigan | 9,883,640 | 25mbps |
| Minnesota | 5,303,925 | 25mbps |
| Mississippi | 2,967,297 | 25mbps |
| Missouri | 5,988,927 | 25mbps |
| Montana | 989,415 | 25mbps |
| Nebraska | 1,826,341 | 25mbps |
| Nevada | 2,700,551 | 25mbps |
| New Hampshire | 1,316,470 | 25mbps |
| New Jersey | 8,791,894 | 25mbps |
| New Mexico | 2,059,179 | 25mbps |
| New York | 19,378,102 | 25mbps |
| North Carolina | 9,535,483 | 25mbps |
| North Dakota | 672,591 | 25mbps |
| Ohio | 11,536,504 | 25mbps |
| Oklahoma | 3,751,351 | 25mbps |
| Oregon | 3,831,074 | 25mbps |
| Pennsylvania | 12,702,379 | 25mbps |
| Puerto Rico | 0 | 25mbps |
| Rhode Island | 1,052,567 | 25mbps |
| South Carolina | 4,625,364 | 25mbps |
| South Dakota | 814,180 | 25mbps |
| Tennessee | 6,346,105 | 25mbps |
| Texas | 25,145,561 | 25mbps |
| Utah | 2,763,885 | 25mbps |
| Vermont | 625,741 | 25mbps |
| Virgin Islands | 0 | 25mbps |
| Virginia | 8,001,024 | 25mbps |
| Washington | 6,724,540 | 25mbps |
| West Virginia | 1,852,994 | 25mbps |
| Wisconsin | 5,686,986 | 25mbps |
| Wyoming | 563,626 | 25mbps |
Cities and Towns HughesNet Has Coverage
- Anchorage, AK
- Birmingham, AL
- Huntsville, AL
- Mobile, AL
- Montgomery, AL
- Tuscaloosa, AL
- Little Rock, AR
- Chandler, AZ
- Gilbert, AZ
- Glendale, AZ
- Mesa, AZ
- Peoria, AZ
- Phoenix, AZ
- Scottsdale, AZ
- Surprise, AZ
- Tempe, AZ
- Tucson, AZ
- Yuma, AZ
- Anaheim, CA
- Antioch, CA
- Bakersfield, CA
- Bell Gardens, CA
- Berkeley, CA
- Burbank, CA
- Carlsbad, CA
- Chico, CA
- Chula Vista, CA
- Clovis, CA
- Compton, CA
- Concord, CA
- Corona, CA
- Costa Mesa, CA
- Daly City, CA
- Downey, CA
- El Cajon, CA
- El Monte, CA
- Elk Grove, CA
- Escondido, CA
- Fairfield, CA
- Fontana, CA
- Fremont, CA
- Fresno, CA
- Fullerton, CA
- Garden Grove, CA
- Glendale, CA
- Hawthorne, CA
- Hayward, CA
- Hemet, CA
- Hesperia, CA
- Huntington Beach, CA
- Inglewood, CA
- Irvine, CA
- La Puente, CA
- Lancaster, CA
- Long Beach, CA
- Los Angeles, CA
- Madera, CA
- Merced, CA
- Mission Viejo, CA
- Modesto, CA
- Moreno Valley, CA
- Murrieta, CA
- Napa, CA
- North Hollywood, CA
- Norwalk, CA
- Oakland, CA
- Oceanside, CA
- Ontario, CA
- Orange, CA
- Oxnard, CA
- Pacoima, CA
- Palmdale, CA
- Palo Alto, CA
- Pasadena, CA
- Perris, CA
- Pomona, CA
- Rancho Cucamonga, CA
- Redding, CA
- Redwood City, CA
- Rialto, CA
- Riverside, CA
- Roseville, CA
- Sacramento, CA
- Salinas, CA
- San Bernardino, CA
- San Diego, CA
- San Francisco, CA
- San Jose, CA
- San Leandro, CA
- San Mateo, CA
- Santa Ana, CA
- Santa Barbara, CA
- Santa Clara, CA
- Santa Cruz, CA
- Santa Maria, CA
- Santa Monica, CA
- Santa Rosa, CA
- Simi Valley, CA
- South Gate, CA
- Stockton, CA
- Sunnyvale, CA
- Sylmar, CA
- Temecula, CA
- Torrance, CA
- Tracy, CA
- Vacaville, CA
- Vallejo, CA
- Van Nuys, CA
- Ventura, CA
- Victorville, CA
- Visalia, CA
- Vista, CA
- West Covina, CA
- Whittier, CA
- Arvada, CO
- Aurora, CO
- Boulder, CO
- Broomfield, CO
- Colorado Springs, CO
- Denver, CO
- Englewood, CO
- Fort Collins, CO
- Grand Junction, CO
- Greeley, CO
- Littleton, CO
- Longmont, CO
- Pueblo, CO
- Bridgeport, CT
- Hartford, CT
- New Haven, CT
- Stamford, CT
- Waterbury, CT
- Washington, DC
- Newark, DE
- Wilmington, DE
- Boca Raton, FL
- Boynton Beach, FL
- Bradenton, FL
- Cape Coral, FL
- Clearwater, FL
- Daytona Beach, FL
- Delray Beach, FL
- Fort Lauderdale, FL
- Fort Myers, FL
- Gainesville, FL
- Hialeah, FL
- Hollywood, FL
- Homestead, FL
- Jacksonville, FL
- Kissimmee, FL
- Lake Worth, FL
- Lakeland, FL
- Largo, FL
- Melbourne, FL
- Miami, FL
- Miami Beach, FL
- Naples, FL
- New Port Richey, FL
- Ocala, FL
- Orlando, FL
- Palm Bay, FL
- Panama City, FL
- Pensacola, FL
- Pompano Beach, FL
- Port Saint Lucie, FL
- Saint Augustine, FL
- Saint Petersburg, FL
- Sarasota, FL
- Spring Hill, FL
- Tallahassee, FL
- Tampa, FL
- Vero Beach, FL
- West Palm Beach, FL
- Winter Haven, FL
- Acworth, GA
- Albany, GA
- Alpharetta, GA
- Athens, GA
- Atlanta, GA
- Augusta, GA
- Columbus, GA
- Cumming, GA
- Decatur, GA
- Douglasville, GA
- Duluth, GA
- Gainesville, GA
- Kennesaw, GA
- Lawrenceville, GA
- Macon, GA
- Marietta, GA
- Mcdonough, GA
- Norcross, GA
- Roswell, GA
- Savannah, GA
- Stone Mountain, GA
- Valdosta, GA
- Honolulu, HI
- Cedar Rapids, IA
- Davenport, IA
- Des Moines, IA
- Boise, ID
- Idaho Falls, ID
- Nampa, ID
- Aurora, IL
- Belleville, IL
- Chicago, IL
- Elgin, IL
- Joliet, IL
- Naperville, IL
- Peoria, IL
- Plainfield, IL
- Rockford, IL
- Springfield, IL
- Waukegan, IL
- Bloomington, IN
- Elkhart, IN
- Evansville, IN
- Fort Wayne, IN
- Indianapolis, IN
- Lafayette, IN
- Muncie, IN
- South Bend, IN
- Terre Haute, IN
- Kansas City, KS
- Lawrence, KS
- Olathe, KS
- Overland Park, KS
- Topeka, KS
- Wichita, KS
- Bowling Green, KY
- Lexington, KY
- Louisville, KY
- Baton Rouge, LA
- Lafayette, LA
- Lake Charles, LA
- Metairie, LA
- New Orleans, LA
- Shreveport, LA
- Boston, MA
- Brockton, MA
- Cambridge, MA
- Lowell, MA
- New Bedford, MA
- Quincy, MA
- Springfield, MA
- Worcester, MA
- Annapolis, MD
- Baltimore, MD
- Bowie, MD
- Columbia, MD
- Frederick, MD
- Gaithersburg, MD
- Hagerstown, MD
- Hyattsville, MD
- Laurel, MD
- Rockville, MD
- Silver Spring, MD
- Ann Arbor, MI
- Battle Creek, MI
- Clinton Township, MI
- Dearborn, MI
- Detroit, MI
- Flint, MI
- Grand Rapids, MI
- Jackson, MI
- Kalamazoo, MI
- Lansing, MI
- Livonia, MI
- Muskegon, MI
- Rochester, MI
- Saginaw, MI
- Sterling Heights, MI
- Warren, MI
- Ypsilanti, MI
- Duluth, MN
- Minneapolis, MN
- Rochester, MN
- Saint Paul, MN
- Ballwin, MO
- Columbia, MO
- Florissant, MO
- Independence, MO
- Kansas City, MO
- Lees Summit, MO
- Saint Charles, MO
- Saint Louis, MO
- Springfield, MO
- Jackson, MS
- Billings, MT
- Missoula, MT
- Asheville, NC
- Cary, NC
- Chapel Hill, NC
- Charlotte, NC
- Concord, NC
- Durham, NC
- Fayetteville, NC
- Gastonia, NC
- Greensboro, NC
- Greenville, NC
- High Point, NC
- Jacksonville, NC
- Raleigh, NC
- Wilmington, NC
- Winston Salem, NC
- Fargo, ND
- Lincoln, NE
- Omaha, NE
- Manchester, NH
- Edison, NJ
- Elizabeth, NJ
- Jersey City, NJ
- Lakewood, NJ
- Newark, NJ
- Paterson, NJ
- Toms River, NJ
- Trenton, NJ
- Albuquerque, NM
- Las Cruces, NM
- Santa Fe, NM
- Henderson, NV
- Las Vegas, NV
- North Las Vegas, NV
- Reno, NV
- Sparks, NV
- Albany, NY
- Astoria, NY
- Bronx, NY
- Brooklyn, NY
- Buffalo, NY
- Corona, NY
- Elmhurst, NY
- Flushing, NY
- Jamaica, NY
- New York, NY
- Ridgewood, NY
- Rochester, NY
- Schenectady, NY
- Staten Island, NY
- Syracuse, NY
- Yonkers, NY
- Akron, OH
- Canton, OH
- Cincinnati, OH
- Cleveland, OH
- Columbus, OH
- Dayton, OH
- Hamilton, OH
- Mansfield, OH
- Springfield, OH
- Toledo, OH
- Youngstown, OH
- Broken Arrow, OK
- Edmond, OK
- Lawton, OK
- Norman, OK
- Oklahoma City, OK
- Tulsa, OK
- Beaverton, OR
- Bend, OR
- Eugene, OR
- Hillsboro, OR
- Portland, OR
- Salem, OR
- Allentown, PA
- Bethlehem, PA
- Erie, PA
- Harrisburg, PA
- Lancaster, PA
- Philadelphia, PA
- Pittsburgh, PA
- Reading, PA
- Scranton, PA
- West Chester, PA
- York, PA
- Bayamon, PR
- Caguas, PR
- Carolina, PR
- Guaynabo, PR
- Mayaguez, PR
- Ponce, PR
- San Juan, PR
- Providence, RI
- Anderson, SC
- Charleston, SC
- Columbia, SC
- Greenville, SC
- Myrtle Beach, SC
- Rock Hill, SC
- Spartanburg, SC
- Summerville, SC
- Rapid City, SD
- Sioux Falls, SD
- Chattanooga, TN
- Clarksville, TN
- Franklin, TN
- Johnson City, TN
- Knoxville, TN
- Memphis, TN
- Murfreesboro, TN
- Nashville, TN
- Abilene, TX
- Allen, TX
- Amarillo, TX
- Arlington, TX
- Austin, TX
- Baytown, TX
- Beaumont, TX
- Brownsville, TX
- Carrollton, TX
- College Station, TX
- Conroe, TX
- Corpus Christi, TX
- Cypress, TX
- Dallas, TX
- Denton, TX
- Edinburg, TX
- El Paso, TX
- Fort Worth, TX
- Frisco, TX
- Garland, TX
- Grand Prairie, TX
- Houston, TX
- Humble, TX
- Irving, TX
- Katy, TX
- Keller, TX
- Killeen, TX
- Laredo, TX
- Lewisville, TX
- Longview, TX
- Lubbock, TX
- Mcallen, TX
- Mckinney, TX
- Mesquite, TX
- Midland, TX
- Mission, TX
- Missouri City, TX
- Odessa, TX
- Pasadena, TX
- Pearland, TX
- Plano, TX
- Richardson, TX
- Richmond, TX
- Round Rock, TX
- San Angelo, TX
- San Antonio, TX
- Spring, TX
- Sugar Land, TX
- Tyler, TX
- Waco, TX
- Wichita Falls, TX
- Ogden, UT
- Provo, UT
- Salt Lake City, UT
- Sandy, UT
- West Jordan, UT
- Alexandria, VA
- Arlington, VA
- Charlottesville, VA
- Chesapeake, VA
- Fairfax, VA
- Falls Church, VA
- Fredericksburg, VA
- Hampton, VA
- Henrico, VA
- Lynchburg, VA
- Manassas, VA
- Newport News, VA
- Norfolk, VA
- Portsmouth, VA
- Richmond, VA
- Roanoke, VA
- Springfield, VA
- Virginia Beach, VA
- Woodbridge, VA
- Auburn, WA
- Bellevue, WA
- Bellingham, WA
- Bothell, WA
- Everett, WA
- Federal Way, WA
- Kent, WA
- Lynnwood, WA
- Olympia, WA
- Puyallup, WA
- Renton, WA
- Seattle, WA
- Spokane, WA
- Tacoma, WA
- Vancouver, WA
- Yakima, WA
- Appleton, WI
- Green Bay, WI
- Kenosha, WI
- Madison, WI
- Milwaukee, WI
- Racine, WI
- Waukesha, WI
- Charleston, WV
