Google Fiber Customer ReviewsRead customer reviews and ratings of Google Fiber's service. To see if broadband Internet from Google Fiber is available in your area enter your zip code below.
3.67 out of5 stars
Leave a Review For Google Fiber
Are you a current or former Google Fiber customer in a Google Fiber service area? Share your experience to help other users.
Google Fiber is free, which is the best part. It's free plan offers 5 Mbps, which is not super fast, but it's enough for movie streaming for one person. It offers a predictable 5 Mbps that never changes and never seems to get disrupted. Their customer service is good and helpful.
The only complaint I have with their service is that install takes a long time. From the day you sign up, it took about 3 weeks to actually have internet service, and the communication on their side is lackluster when it comes to that. However, everything else has been an amazing experience. Their technician was polite and accommodating, their service has been outstanding, and speeds have been stable. I pay for the 1000mb/s plan and I'm consistently sitting between 800-950, with pings in the ~4ms area, but some of that could be due to my own hardware. I can't really comment on their customer service, because I've never had to contact them. This is the most stable and reliable experience I've ever had with an ISP and I'm hesitant to ever move out of their service area for fear of having to use a different provider.
Customer reviews are an essential part of our mission to make choosing a broadband provider easy.
Our review policy is simple: be helpful, be relevant, and be specific. When writing your review, please support your rating with specific, detailed reasoning.
Before publishing, we closely cross-examine reviews for red flags associated with biased sources. Reviews featuring irrelevant statements or all-caps “rants” are removed, since they are not helpful to consumers looking for fact-based insights.
Reviews that have been considered useful, but contained bad language or content that could lead to legal issues, have been edited to display only relevant information.
More information is available on our Customer Review Policy page.