Google Fiber Customer Reviews Summary
We asked BroadbandNow users to review Google Fiber based on four core attributes: Customer Service, Reliability, Speed, and Value.
BroadbandNow readers submitted 31 for Google Fiber. Google Fiber earned an average score of 3.41 out of 5.
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Google Fiber Internet Customer Reviews
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When it works, it’s okay
When it works, it works. We’re on the 1 gig plan, which means we can see speeds up to 1 gig. In practice we are usually well below that speed. The worst part is our upload speed is 2 to 3 times faster than our download speed. From our wired computers to tablets, phones, and game devices, average speed is 50 mbps. On a side rant, the installer was not interested in where we wanted the fiber connection. He drilled a hole on the wall, ran the cable and left. So our fiber box and routers are in a horrible position for Wi-Fi, but according to Google that’s our issue since they only provide service to the fiber hub.
Great stuff
The only complaint I have with their service is that install takes a long time. From the day you sign up, it took about 3 weeks to actually have internet service, and the communication on their side is lackluster when it comes to that. However, everything else has been an amazing experience. Their technician was polite and accommodating, their service has been outstanding, and speeds have been stable. I pay for the 1000mb/s plan and I'm consistently sitting between 800-950, with pings in the ~4ms area, but some of that could be due to my own hardware. I can't really comment on their customer service, because I've never had to contact them. This is the most stable and reliable experience I've ever had with an ISP and I'm hesitant to ever move out of their service area for fear of having to use a different provider.
Great service
Google Fiber is free, which is the best part. It's free plan offers 5 Mbps, which is not super fast, but it's enough for movie streaming for one person. It offers a predictable 5 Mbps that never changes and never seems to get disrupted. Their customer service is good and helpful.
About Our Google Fiber Customer Reviews
Fiber internet connections are generally the fastest options available, and Google Fiber’s top speeds prove that it’s no exception to the rule. Though Google Fiber’s availability is still limited in some areas of the country, it’s a popular option for those who can get it. 89.9 percent of customers who have reviewed Google Fiber on this page gave it a positive review overall. If these reviews convince you, check out our Google Fiber deals page before you sign up to make sure that you get the best price available.
