Neither AT&T Internet nor Xfinity are short of enticing deals and promotions for new subscribers. The deals typically include gift cards, free streaming service subscriptions, or waiving professional installation fees when you bundle. It changes every month, so check back to see the latest offerings.
AT&T Internet and Xfinity are notable internet service providers (ISPs) that offer fast and reliable gigabit speeds, impressive bundling options, and contract-free plans. Choosing the provider that best meets your needs may come down to which offers faster download speeds, affordable monthly rates, or no data caps. Below is a complete rundown of the similarities and differences between AT&T Internet and Xfinity to guide you to your final decision.
Pros and Cons By Provider
AT&T Internet Pros:
- Excellent customer service
- Extensive coverage
- Lightning-fast gigabit speeds
- Ongoing deals and promotions
AT&T Internet Cons:
- Expensive installation fees
- Data caps on non-fiber plans
- Gigabit speeds on cable connection
- Multiple bundle options
- Mobile phone service add-on
- Millions of Wi-Fi hotspot locations
- Requires a contract to get the best deals
- 1.2 TB data cap on plans under 1 Gbps
One of AT&T Internet’s strongest features is that it offers a variety of plans with different prices, speeds, and connection types. Xfinity also has multiple plans, but they’re limited to cable and fiber internet, whereas AT&T Internet has fixed wireless and IPBB on top of its fiber service. Xfinity, however, generally offers better bundle deals than AT&T Internet (more on that below).
Both providers excel in nationwide coverage for their non-fiber plans. If affordability is your top priority, then you’ll be relieved that AT&T Internet and Xfinity’s non-fiber plans are budget friendly and more accessible than their fiber plans.
AT&T Internet vs. Xfinity Packages Compared
If you’re a traditional TV enthusiast and you want to get the most out of your internet plan, then packaging your internet and TV services together will usually result in a discount. AT&T Internet partners with DIRECTV to offer bundles that include hundreds of channels and sports networks. Xfinity has a more extensive list of Double Play and Triple Play packages, which offer more choices. Ultimately, if you want to include home phone services with your internet and TV, then Xfinity is your best route.
AT&T Internet vs. Xfinity: Extra Fees and Contracts
Many ISPs have leaned into optional contracts rather than mandatory, but the best deals and discounts may be available only when you sign a contract. Both AT&T Internet and Xfinity let you avoid contracts on their internet-only plans, but a one- or two-year contract will still help you save money in the long run.
AT&T Internet charges an equipment lease fee for its fiber plans and a non-return equipment fee of up to $150 on any of its plans. Xfinity charges $14 per month for modem rentals and up to $210 for unreturned equipment. Neither company charges an activation fee.
Typically, you have two options for installation: self-install or professional technician services. AT&T Internet’s professional installation fee is $99, while Xfinity’s is $50. You may be able to waive the fee entirely if you buy a bundle, but it will depend on current promotions.
Both ISPs implement data caps on their non-fiber or non-gigabit plans. Depending on what plans are available in your area, you may have to deal with these data caps and data overage fees if you exceed the monthly allowance. Xfinity offers unlimited data but charges extra for it. If your household has power internet users, then a plan with no data caps will prevent you from paying extra fees every month.
AT&T Internet vs. Xfinity: Customer Satisfaction
AT&T Internet has a better score than Xfinity in customer service, but not by a large margin. Both perform exceptionally when addressing and resolving customers’ complaints and issues.
AT&T Internet vs. Xfinity Internet Review
We asked BroadbandNow users to review AT&T Internet based on four core attributes: Customer Service, Reliability, Speed, and Value.
BroadbandNow readers submitted 3096 for AT&T Internet. AT&T Internet earned an average score of 3.39 out of 5.
We asked BroadbandNow users to review Xfinity based on four core attributes: Customer Service, Reliability, Speed, and Value.
BroadbandNow readers submitted 6020 for Xfinity. Xfinity earned an average score of 3.45 out of 5.