AT&T Internet vs. Cox
AT&T Internet and Cox Internet are both premium internet providers known for their reliable broadband services that include high-speed internet, phone, and TV services. Both providers offer fiber-optic internet in select U.S. regions. Detailed below is an all-inclusive comparison of AT&T Internet and Cox Internet to help you decide between the two standout providers.
|AT&T Internet vs. Cox Comparison|
|Speed||25-940 Mbps||25-940 Mbps|
|Service Type||IPBB, Fiber or Fixed Wireless||Cable or Fiber|
|AT&T Internet vs. Cox FEATURE COMPARISON|
|Unlimited Data||Select Plans||No|
|Contract-Free Plans||Select Plans||No|
AT&T Internet Internet Deals †Last updated on 10/15/2021
†All plans not available in all areas or to all customers. Verify details with AT&T Internet.
Cox Internet Deals †Last updated on 10/25/2021
†All plans not available in all areas or to all customers. Verify details with Cox.
AT&T Internet vs. Cox Performance Overview
Ranked as the 2nd largest U.S. provider of IPBB and fiber broadband, AT&T Internet offers a number of high-speed internet plans and premium phone and TV services across 22 states. Those residing outside of AT&T’s fiber and IPBB network can also opt for fixed wireless internet.
Cox Internet is the 3rd largest U.S. cable provider. Customers are offered an array of bundles that include reliable internet, phone and TV services, and smart home features.
AT&T Internet Installation
AT&T customers can opt for either professional installation or self-installation.
Self-installation is a convenient option that comes with a one-time activation fee of $35. AT&T charges a $99 fee for professional installation, which offers the expertise of a skilled technician.
Like AT&T, Cox Internet also offers two installation options: professional installation and self-installation.
Expect to pay a one-time fee of $75 for professional installation. For the more affordable price between the two, Cox customers can opt to self-install for a $20 fee.
AT&T Internet Contracts, Equipment Fees & Fine Print
AT&T Internet requires a minimum of a 1-year contract for most of its plans.
If the contract is canceled before the agreed term ends, AT&T customers are responsible for an early termination fee of $15/month for the remaining months of the agreement. Early termination fees will not exceed $180. AT&T’s internet plans offer to lease a modem and router for $10/month. The equipment fee can be waived with select plans and bundles.
Cox Contracts, Equipment Fees & Fine Print
Cox Internet plans require a 12-month contract, which often goes up in price after the first year.
Like most providers with contract requirements, Cox employs early termination fees that can run as high as $240. Regarding equipment, Cox customers can rent a modem for a monthly fee of $10.99 or opt to purchase a modem and router for $180.
AT&T Internet Data Caps
With the exception of their fiber plan which does not have any data cap restrictions, AT&T employs a data cap of 1 TB with most of its internet-only plans.
Cox Data Caps
Similarly to AT&T, the majority of Cox’s internet-only plans have a data cap limit of 1 TB, which is a large amount of data for the average user.
Fantastic team and great coverage
Absolutely fantastic! Tech came out to help install and, due to the wiring in our apt, it took a while to find the correct outlets. But he was so patient and helpful and kind, really going above and beyond to make sure things got set up so I could have the level of coverage needed to qualify for work from home. Truly amazing guy, I honestly can't speak highly enough of him. He kept trying long after I suspect most would have given up. Huge THANK YOU to AT&T for the coverage at the right price (literally half the price of the competitor in this area), and more importantly for having such an amazing guy on your team. Thank you.
I travel often and I definitely travel around upstate New York and everywhere I go AT&T is faster and even seems to have more coverage than the others, so I am not sure who is doing the tests, but everywhere I have been, AT&T seems to outperform (also I don’t like AT&T as a company, so trust my honest review here).
Amazing Customer service
This is how great Cox customer service can be when you let them help you. I made the mistake of letting someone trick me into letting them in my network. Before i knew what was happening they were in everything, they even wiped out my virus program. When i called Cox for help i was connected to Catherine in the Ohio call center, I explained to her what had happened & how worried i was about everything. Right from the start Catherine said it's going to be OK & i can help you take care of this. Then she said asked me to to take a deep breath & try to relax & i'll get started. Catherine was the most caring, understanding & thoughtful person you got hope for & just as smart. She started with the network & cleared every program they had installed. Then she asked me a few questions about my laptop at which time you asked me for permission to access it in order to make sure that no program was left behind which could still allow them access. I said yes & Catherine started going through the files & removed a few more programs they had installed. When she finished she then explained how with my Cox account came a McAfee Virus program which was what i had in my laptop. She then reinstalled McAfee & helped me set up new pass words for everything. When Catherine was done i felt relief for the first time in twelve hours & when she was finished & i thanked her for everything, she said you don't need to thank me it's me job. I said yes it may be your job but you just don't know i great full i am. So to show just how great full i am wanted Cox to know just how much i appreciate everything Catherine did to save me from what could have been my worst night mare. Catherine is the perfect example of outstanding customer service.
Good customer service
I called cox about our internet bill going up from one month to the next. The first time I called I was talking to a customer service representative and we got disconnected. I called a second time and had a longer wait time to talk to a customer service rep. This time, the rep was very helpful. He explained our bill and helped us get another discount, and explained how the discount works. I appreciate his customer service skills and how helpful he was. He was even able to get my name on the account, which helps since I call about our Cox bill even though my husband signed up for internet. Thank you for your wonderful customer service skills. Our automated world makes customer service less user-friendly and makes companies seem less caring, but once getting a hold of the company it was nice to receive good customer service. I gave 4 stars instead of 5 because of the long wait time and being disconnected the first time. I give 5 stars for wonderful customer service.
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