Xfinity vs TDS: Side by Side Comparison

First time Xfinity subscriber. Exceeded my expectations. I can honestly say I was very impressed with all aspects of Xfinity. I just purchased a home in Delray Beach FL. From the initial appointment call to complete installation, Xfinity exceeded my expectations. Very impressed with the Tech. The tech arrived early. He introduced himself and ask me about my expectations. He explained what he was going to do and would have me watching NFL football today. Walked me through the setup and all options of the remote. I ordered cable and internet. I will say the internet service is faster than others. Very impressed with Xfinity.

I had a problem with internet connectivity. The service person from Xfinity who came today (May 25) was outstanding. He was courteous, knowledgeable, and patient -- a real pro. He checked outdoor connections, the indoor cable, the modem, etc., and kept going until the problem was resolved. I hope Xfinity gives him a commendation for his great work.

I am not sure why there are reviews out there "knocking" TDS service, but I would like to pass on my experience to anyone who has TDS Telecom service and is reluctant to change to "Fiber Optic" Technology. Having lived most of my life within rural communities in New Hampshire, I have been a customer of TDS Telecom for several years which included phone and internet and have no complaints to report. During that time (after antennas became obsolete), Cable TV was not available in my area and Satellite Dish receivers were the required means of providing television service. (DISH and DIRECT TV are the ones offered in my area) A few years ago, TDS started running what they called "Fiber Optic" cable technology in the vicinity of my residence. Although excited that this would provide me with better TV and Internet service, my home was fairly new, completely wired with coaxial cable and I was reluctant to change what was in place. So I told myself I was comfortable, "accepted" the reception I had from DISH and turned down multiple promotions to upgrade to the TDS High Definition service. One day recently, I happened to call TDS once more and once again inquired about changing to fiber optic TV Service. As always, I was connected to a very friendly, polite, representative who was well versed in her subject material and again explained to me all the benefits of fiber optic - high definition reception. She was compassionate, understanding and I'm sure felt my anxiety about "change" and assured me how much more pleased I would be with the upgraded service. She was not "pushy", and her calming demeanor and thorough explanation of my option to discontinue the service should I not be completely satisfied, convinced me to "give it a try". She even provided me with her telephone number and direct extension should I have further questions and/or concerns. The day scheduled for the "upgrade"/installation, two representatives arrived who work for a company that sub-contracts to do install work for TDS. They were also very polite, respectful, professional, and took time to walk me through the entire procedure to explain what they would be doing so I fully understood what to expect and what I was getting. They did an EXCELLENT job and also took the time along the way to answer any questions I may have had and did not leave until after ensuring the service and signal to ALL my televisions (I have several) and internet (which was upgraded to 100 mbps) was working perfectly. I have had high definition TV and signal through satellite Dish TV for many years, but it was only when I sat down to watch television with my new Fiber Optic high definition reception that I realized what I had been missing. The clarity and difference was unbelievable and I could not have been happier with my decision to upgrade to this service. The cost was in the vicinity of what I was paying with DISH and I am very thankful to the TDS staff for their patience and for guiding me into making the decision to upgrade and become a member of "Fiberville", which I would recommend to anyone! Happy and satisfied TDS Customer

Customer service is non-existent! I called twice to talk with someone. First time I was on hold for 37 minutes and I finally hung up. Second time after waiting 21 minutes, someone finally picked up. I asked one question, they put me on hold for 5 minutes. Then I asked if I could move my phone number to a mobile provider, Tony put me on hold again. Should that be something all customer service reps should know? After being on the phone a total of 1 hour on just this call, 97 minutes total, I hung up once it was 7:11PM figuring they were not going to come back since the website says they are open until 7:00 PM! Also reviewing their website, phone and internet costs $39.94/mo., a special. We are currently paying $90+ for the same service and that only includes local calls, no long distance. We have been a customer for 28 years. I guess they do not care about their customers!