Frontier vs. Xfinity Internet

Xfinity and Frontier are major providers with multiple connection types. Both offer fast speeds with fiber service and have similar pricing structures. They each offer their own versions of bundling, including TV and phone services with its internet plans.

Even though Frontier originally began with DSL, its fiber speeds offer competitive rates against Xfinity’s abundant internet plans. While Xfinity offers more affordable starter packages, Frontier has several plans that rival Xfinity’s affordability. Most of Xfinity’s plans are cable connections, except for its fiber Gigabit Pro plan. But the high installation fee, high monthly cost, and limited availability detract from this plan’s benefits.

Frontier and Xfinity attract new customers with monthly promotional offers. Frontier’s promotional deals and Xfinity’s promotions include rewards cards, free activation, and complimentary equipment. These deals typically change monthly, though the providers may extend them when desired — depending on the performance and availability of the promotion. Check back often to see what kinds of deals these providers promote during any given month.

Xfinity prevails over Frontier in public hotspots, plan selection, and overall availability nationwide. Xfinity has millions of Wi-Fi access points across the country for those who work on the road. Both providers have AutoPay discounts to help save money and occasional gift card perks when you sign up during the promotional period. If you plan to use over 1.2 TB of data per month with Xfinity, Frontier’s unlimited data can help you avoid paying overage fees.

Frontier offers additional discounts for health care providers and customers in rural areas. Xfinity gives a one-time gift card between $100-$150 to military personnel, students, and teachers.

Xfinity Excels When It Comes to Bundles

Both Frontier and Xfinity offer packages – or bundles – but each service provider differs in the details. Xfinity offers in-house TV services with hundreds of channels. The advantages of signing up for an Xfinity bundle include contract-free options. Xfinity also offers home security, mobile phone, and landline phone services to add to your package.

Frontier’s in-house bundles comprise phone and internet service. For TV, Frontier partners with YouTube TV to offer discounts to new subscribers. (Working with streaming services to provide price breaks is a trend many non-cable internet providers have adopted in recent years.)

Frontier and Xfinity Have Similar Fee Drawbacks

Xfinity has contract-free packages for an additional fee alongside one- or two-year contracts. Technically, Frontier has contract-free plans, but if you’d like any of the promotional pricing or other deals Frontier offers, you’ll have to agree to a contract plan.

Xfinity Is More Flexible for Installation Options

Professional installation with Xfinity and Frontier costs an average of $85-$90. Frontier offers free expert installation when customers sign up for a qualified fiber internet plan, while Xfinity provides three options: professional installation, self-installation plus (self-installation with professional support), and true self-installation.

Xfinity’s Biggest Downfall: Data Caps

All Frontier internet packages are data cap-free. Xfinity’s cable plans have a 1.2 TB data cap, and if you go over the limit, you will face a charge of $10 per 50 GB of data. Xfinity’s fiber plan is data cap-free.

Customers Like Xfinity More Than Frontier

According to the American Customer Satisfaction Index (ACSI), both Xfinity and Frontier have high ratings in TV subscriptions. However, Xfinity takes the lead in the ISP category, while Frontier is working to improve its customer service reputation with current and new subscribers.