Frontier vs WOW!: Side by Side Comparison

Enter your zip code below to see if Frontier or WOW! offers service in your area.

Frontier vs WOW!

Frontier Communications is the big player in this duo, with all a major communications company has to offer, while WOW! is the scrappy underdog, offering tons of customization and personalized service. That said, neither network has anything scrappy about it, and both are known for higher-than-average speeds and better-than-average customer service. Picking a winner will probably come down to considering your needs against local promotional offers.

Frontier Communications AT A GLANCE

  • Sales: (844) 829-1466
  • Support: (800) 921-8101

(844) 829-1466

$20 to $50 / mo.

6.0 mbps to 1,000 mbps

Up to 1,000 mbps

56%56%

DSL

Current: 41st (0)

WOW! AT A GLANCE

  • Sales: (888) 607-2611
  • Support: (866) 496-9669

(888) 607-2611

$39.99 to $79.99 / mo.

5.0 mbps to 1,000 mbps

Up to 50 mbps

--

Cable

Current: 5th ↓ (-2)

Frontier OVERVIEW

Among the top Internet providers in the USA, Frontier Communications provides Internet, television, and phone to homes and businesses. Frontier's fiber offers are sometimes marketed under the name “Frontier Fios." Frontier's Fios plans utilize a fiber network they aquired from Verizon.

WOW! OVERVIEW

WOW! is a television, broadband Internet, and phone provider.

Frontier INTERNET DEALS †

  • $20 for 6.0 mbps DSL
    • 1.1-6 Mbps download and 1 Mbps upload speeds w/ no data cap.
    • 2-year promo rate.
    • WiFi router fee is waived for 12 months, $10/mo. thereafter. Get a $100 Visa Reward Card when you order online.
    • Setup: $75.00 (Includes installation.)
    • Call (844) 829-1466 to setup service.
  • $25 for 12 mbps DSL
    • 12 Mbps download and 1-1.5 Mbps upload speeds w/ no data cap.
    • 2-year promo rate.
    • WiFi router fee is waived for 12 months, $10/mo. thereafter. Get a $100 Visa Reward Card when you order online.
    • Setup: Installation is $75 and equipment delivery/handling fee is $9.99.
    • Call (844) 829-1466 to setup service.
  • $30 for 18 mbps DSL
    • 18 Mbps download and 1-1.5 Mbps upload speeds w/ no data cap.
    • 2-year promo rate.
    • WiFi router fee is waived for 12 months, $10/mo. thereafter. Get a $100 Visa Reward Card when you order online.
    • Setup: Installation is $75 and equipment delivery/handling fee is $9.99.
    • Call (844) 829-1466 to setup service.
  • $40 for 50 mbps Fiber
    • 50 Mbps ↓ and 50 Mbps ↑ w/ no data cap.
    • 2-year promo rate.
    • Wi-Fi router fee waived for 12 months, $10/mo. thereafter. Get a $100 Visa Reward Card when you order online.
    • Setup: $75.00 (Includes installation.)
    • Call (844) 829-1466 to setup service.
  • $50 for 100 mbps Fiber
    • 100 Mbps ↓ and 100 Mbps ↑ w/ no data cap.
    • 2-year promo rate.
    • Wi-Fi router fee waived for 12 months, $10/mo. thereafter. Get a $100 Visa Reward Card when you order online.
    • Setup: $75.00 (Includes installation.)
    • Call (844) 829-1466 to setup service.
  • $50 for 200 mbps Fiber
    • 200 Mbps ↓ and 200 Mbps ↑ w/ no data cap.
    • 2-year promo rate.
    • Wi-Fi router fee waived for 12 months, $10/mo. thereafter. Get a $100 Visa Reward Card when you order online.
    • Setup: Equipment delivery/handling fee of $9.99 applies.
    • Call (844) 829-1466 to setup service.
Last updated on 11/16/2018

†All plans not available in all areas or to all customers. Verify details with Frontier.

WOW! INTERNET DEALS †

  • $39.99 for 100 mbps Cable
    • 100 Mbps ↓ and -- Mbps ↑ w/ no data cap.
    • 2-year promo rate. Regular rate is $49.99.
    • Contract Term: 2 years with up to $345 ETF
    • Setup: $0 (Installation is free when ordered online.)
    • Modem: $10/mo
    • Call (888) 607-2611 to setup service.
  • $59.99 for 500 mbps Cable
    • 500 Mbps ↓ and -- Mbps ↑ w/ no data cap.
    • 2-year promo rate. Regular rate is $69.99.
    • Contract Term: 2 years with up to $345 ETF
    • Setup: $0 (Installation is free when ordered online.)
    • Modem: $10/mo
    • Call (888) 607-2611 to setup service.
  • $79.99 for 1,000 mbps Cable
    • 1,000 Mbps ↓ and -- Mbps ↑ w/ no data cap.
    • 2-year promo rate. Regular rate is $89.99.
    • Contract Term: 2 years with up to $345 ETF
    • Setup: $0 (Installation is free when ordered online.)
    • Modem: $10/mo
    • Call (888) 607-2611 to setup service.
Last updated on 11/9/2018

†All plans not available in all areas or to all customers. Verify details with WOW!.

Frontier: NO DATACAP FOUND

We have not found plans that include data caps. This doesn't mean Frontier doesn't have data caps, just that we haven't found them when collecting their plans. Always verify plan details before purchasing.

WOW!: NO DATACAP FOUND

We have not found plans that include data caps. This doesn't mean WOW! doesn't have data caps, just that we haven't found them when collecting their plans. Always verify plan details before purchasing.

Frontier's TECHNOLOGY

Frontier provides internet services using DSL and fiber-to-the-home (FTTH) connections.

Frontier’s DSL offerings leverage the company’s existing phone infrastructure. DSL can generally deliver internet access anywhere with a landline. While DSL offers lower speed, DSL isoften more cost effective than its alternatives.

Frontier’s Fios services send a fiber-optic connection directly to homes and businesses. This direct fiber connection is considered state-of-the-art, creating high speeds and low latency in comparison to DSL or traditional cable.

WOW!'s TECHNOLOGY

WOW! provides several network types, including fiber, cable, DSL, and fixed wireless, often combined with cable television and phone offerings. As it stands, their fiber-to-the-home (FTTH) is only available for select cities and will expand slowly according to consumer demand.

CableInternet is the most prevalent WOW! option. It is generally serviced via hybrid fiber coaxial networks. In this type of network, the majority of the journey between the provider and consumer is spanned using high-speed fiber-optic cables. As usual for cable plans, upload performance is still lower than download.

While pure fiber-to-the-homefiber is the best of next-generation broadband technologies — offering speeds in the gigabit range — the company is investing to bring DOCSIS 3.1 to their HFC networks. DOCSIS 3.1 is a large upgrade to the current systems, and will allow some HFC networks to achieve gigabit speeds rivaling FTTH offerings.

Frontier INSTALLATION

Frontier offers two choices for installing hardware needed for service: self-installation and professional installation.

Self-installation is not difficult, and Frontier offers self-installation kit with all the required equipment including the modem, router, filters, and ethernet cable. Frontier self-install kits also include detailed instructions.

Professional installation costs extra, but is much faster for less tech-savvy subscribers. Technician installation can be also useful if the internal wiring in your house is very old, in which case the technician can install new wiring. Appointments with a technician should be made directly through the provider.

WOW! INSTALLATION

WOW! usually includes installation and setup with their packages.

Unlike most cable providers, WOW! doesn't permit self-installation options. They do not offer self install "kits" like Xfinity or Cox. When you schedule installation, they will send out a technician to set up and configure your television and router.

Frontier RATINGS AND REVIEWS

34%34% Customer Rating

33.9% recommendation rating according to 17874 verified Frontier users.

WOW! RATINGS AND REVIEWS

55%55% Customer Rating

55.5% recommendation rating according to 8161 verified users.

Frontier COVERAGE & AVAILABILITY

Frontier Communications Interactive SVG Map showing broadband coverage.

WOW! COVERAGE & AVAILABILITY

WOW! Interactive SVG Map showing broadband coverage.

Finding the reviews that actually matter

Quality of service is tricky to gauge before you sign up

Searching for WOW! or Frontier in a search engine turns up an endless stream of results, full of contradictory opinions on which provider is “best.” The question for shopper is, where are the ratings and reviews you can actually trust? In general, there are two sources experts recommend for honest, accurate customer reviews: ACSI ratings and IP-verified customer reviews. The ACSI (American Customer Satisfaction Index) ratings above are based on data gathered manually by professional survey administrators on a quarterly basis.[1]

IP-verified customer ratings you see elsewhere on BroadbandNow are pulled on a rolling basis from real visitors, using advanced IP-address verification protocols to ensure that only real, active customers of the provider in question get to throw in their two cents. Stick to these metrics when you’re shopping based on reputation, and avoid anonymous comment threads, which are generally full of paid reviews and special interests.

Triple play, double play, and single-serve broadband

Bundling multiple subscriptions can save some households money

High definition video. Data caps. Network congestion. Life is tough sometimes for “cord cutters” who ditch the cable TV subscription in favor of over-the-top providers like Netflix and Sling TV.

Luckily, providers are reacting to the cord cutting trend by offering incredible deals in some areas for bundled Internet/phone/TV plans, making the cost of a dedicated TV subscription affordable for virtually everyone. Shoppers interested in TV and phone service should search for “triple play” and “double play” plans, the terms used by most providers to describe bundled services. Subsisting on Internet alone is workable for many consumers, but for big families and power users, a dedicated connection for TV and phone makes a lot of sense in the long run.

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