Frontier vs WOW! Internet

Frontier and WOW! are major internet providers offering various connection types. However, Frontier has more coverage than WOW! As one of the nation’s largest internet providers, Frontier DSL is available to over 32.1 million people across 25 states. Frontier does offer fiber services in select locations. With its fiber services available to about 16.2 million people, Frontier is considered one of the largest fiber providers in the U.S.

WOW! is available across 6 states to over 4.7 million people, making them one of the largest cable internet providers based on coverage area. Though fiber is currently not an option for residential users, WOW!’s cable internet boasts gigabit speeds in select areas. You also can bundle your internet with TV and phone services.

Frontier and WOW! both utilize promotions to attract new customers and project consumer brand awareness. Frontier’s promotional deals include rewards cards, free expert installation, and complimentary equipment. Likewise, WOW! uses gift card promotions and complimentary months of service. The extent of WOW!’s offers may not be as far-reaching, but its promotions are nothing to sneeze at.

When you’re ready to sign up for new service, keep an eye on the promos a particular provider offers. Many of them change every month, so if you’re not in a rush, you may want to check back often to see what new opportunities arise.

Frontier excels at providing high-speed internet with its fiber service. However, speeds vary based on the plan you choose, and its plans are relatively affordable with options for those on a budget and those with max speeds in mind. WOW! also touts affordability, with low-priced beginner plans for basic service. You can find additional affordability in its bundle plans, including internet service, TV, and phone. What WOW! lacks is availability — compared to Frontier, WOW!’s customer footprint is limited.

WOW! Packages Are More Comprehensive

Packages, or bundles, are an excellent way to shave a few dollars off the cost of your utilities like internet, TV, and phone. Many providers, including Frontier and WOW!, offer packages with different combos and options.

Frontier partners with YouTube TV to provide price breaks to its subscribers, whereas WOW! offers WOW! TV Plus, its in-house TV service for WOW! internet subscribers. You can bundle WOW! TV Plus with internet alone or with internet and phone service.

WOW! Will Charge You More in the Long Run

Both providers offer you the ability to pay month to month on your internet plans. That said, WOW! will hike your price after your promotional period, so you’ll want to pay attention to your monthly rate.

Equipment leases are extra fees you should be aware of. Frontier charges customers for the Wi-Fi and modem rental. While you can purchase your modem and router, remember to ask Frontier about compatible equipment and what services will be under warranty if a problem arises. WOW! will also rent modems with Wi-Fi.

Both Providers Are Flexible

For customers who haven’t had Frontier services before or are more comfortable having a certified technician install the equipment, there’s an expert installation fee up to $85. This fee can be waived when you choose a qualified fiber internet plan.

Customers have the choice between a professional installation or self-install with WOW! Self-installation allows customers the flexibility of installing its equipment when they have time and saves money depending on the plan.

Unlimited Data Reigns Supreme

Frontier offers unlimited data on most of its plans that provide higher speeds in specific locations.

WOW! has no data caps or data overage fees outlined in any of its plans.

Customers Say WOW! Has Better Customer Service

Frontier has struggled in the past to keep its customers happy. The ISP has been working hard to repair its reputation and provide quality service. WOW! has a long history of high-quality customer service, exemplified by its A- rating with the Better Business Bureau.