WOW! Customer Reviews

We bought a brand new house about 3 years ago. At that time the technicians had no clue how to hook up our house. We had to have 2 different techs come out to figure it out. At that time they refused to hook up any of the additional internet jacks in the house and made us use wifi. Just about every day at 4 pm our internet is either lost or throttled so badly it is useless. If you run a speed test it shows terrible speeds, and then BOOM! As if by miracle, we are back up to regular speeds. This week we had an outage, just our house. We were out of the internet for 3 days. My husband works from home daily, and I do it once a week. Customer service is terrible. They give you the runaround. No one has information on anything anyone else is doing. I was hung up a few times because I wanted to wait on hold for a supervisor, and the agent got tired of having me on hold. on day 3 a wonderful person came out and Voila! internet back with lightning speeds. The next day without warning at about 3 pm a couple of guys come, jump out of their van, yank the cable out of the ground, dig up my yard, replace our lines, and get back in their truck and speed away. This is not an exaggeration. They left my yard a muddy mess and left the junction box on the outside of my house wide open with wires sticking out everywhere. (I have photos.) Now we have barely any internet upload or download. No one at WOW could care less. The problem is that they have no actual employees. Their technicians are subcontractors, and their customer service people work from home and only know how to read from a script. It's a terrible mess. WOW is right, but not in a good way. The worst part is they don't have competition in my neighborhood, so I have literally NO recourse. They didn't even offer me a credit on my bill! Not a happy camper.

Hi, I recently had an awesome customer service experience with a Wow representative from Alabama, she was the best service rep I have ever spoken with. I switched and wanted to come back to Wow. She gave me a good deal, faster internet, and was very pleasant to talk with. Wanting to those who may want to switch. It was fast, but useless if it don't work with my ring cams or indoor doggy cam. I'm going to stick with Wow now thanks to such good customer service. she should get recognition for being so awesome. One happy customer. Thank you.

Have been a WOW customer for so very long. Over the past year, I continued to have internet random drops. I have switched to their equipment because they couldn't troubleshoot with the customer-owned modem. Still continued to have problems until it went down completely. Tech was out one day and replaced the cable from the pole to the house and then went down completely. took 2 days for another tech to get it back up since the "levels" were not adjusted correctly. Throughout the day my internet continues to do random drops. Tough when you keep locking up on video meetings. Very frustrated over the last year. It would be very nice to know if WOW plans to upgrade its infrastructure in St. Pete as that seems to be where the issues lie.

Greetings! Back in July 20218, I switched ISP which was getting too pricey at the time (I started there at ~24.99 and finished up around ~64.99 for their lowest plan). I have been a WOW customer since then. I started on their internet 100 plan at the time. I was able to switch to WOW for double the speed starting at half the price -- no brainer. They upgraded my plan to internet 200 without any charge at some point last year. Then, due to changing work conditions, I needed extra bandwidth. Upgrading was easy and pricing to go from 200 to 500 was reasonable - about $8.00 per month for the first year. I now have internet 500 and paying the current 64.99, which is 10x the speed for the same price I ended with our previous provider! Not much to say about the network other than we have only had 1 or 2 incidents where the net goes down. Most of the time, if we have issues, disconnecting the router for 10 mins and cycling power fixes things. Speed and bandwidth are wonderful and meet our needs 100%. Value seems great! I just perused the previous ISP and their internet 50 is going for 55.00 a month -- which is 10x slower than the internet 500 we have and only 9.00 cheaper per month. I will stay a WOW customer as long as these things continue! Thank you, WoW! :)

I have experienced intermittent internet connections for about two weeks. Today was the 2nd time in ten days that I had a field technician come out. I've been a WOWI customer since 1999 and for many years the service and value were excellent. That is not the case now! While the service and value are excellent (WHEN CONNECTED), the quality of the work done by some of the technicians is just totally unacceptable!

I wanted to give the tech a superior review but when I went to survey it had expired. He helped my husband and myself on August 29th. He was great. He explained everything to an old lady who doesn't understand streaming. He was so kind and professional and detail oriented. I am still not happy about WOWs prices but he did find 1 discount for us which was appreciated. Based on his information and advice we will probably start streaming by the end of the month. He made it seem not quite so difficult. He is the best!

WOW is amazing. An honest company that does business right!! From the service tech to the customer service, we've never had a problem. They worked with us to find a plan that we can afford. They have always gone above and beyond in every situation for years. Thank you WOW.

Changed companies from WOW due to ridiculous price increase partway through contract, and gladly paid the cancellation fee. Bills keep coming, even after being told you're paid up. All offices are closed, and no place to return equipment or make payment and get a receipt, so you are at their mercy as far as getting charged. Even taking into account virus issues, the inability of anyone to get you a final receipt when you return equipment or make payment, or put anything in writing via email is disturbing to say the least.

We had 600Mbps from our previous ISP and we rarely got the contracted speed -- we consistently got the speed of 25-40 Mbps. It was quite frustrating as we've all been working from home since the pandemic and the kids are studying from home. On top of that, we had several outages. Finally decided to move to WOW internet. The installation by WOW was completed within 48 hours of placing the order & it was flawless. We have signed up for 500 Mbps 2.5 months ago and we're consistently getting the speed of 350-550 Mbps, no outages as well. We were skeptical about the speed initially so we kept testing it but we are pleasantly surprised to see that the speed is always consistent, sometimes it's as high as 560 Mbps. On top of that, they have excellent customer support 24X7. Thank you WOW for taking care of your customers.

We have had Wow service now for a little over a year. We switched because we were cutting the cord, and our old service provider still wanted $150 for wifi only! I’d heard good things about Wow from family and friends, so I thought we’d give it a shot. Their price couldn’t be beaten for the speed they were giving us. Fast forward to now, through a pandemic, where my husband has to run a classroom from home at the same time my Kindergartner has to be in a virtual classroom, and there has not been one hiccup! The speed has been fantastic, no matter how many devices are on. And the very few times I’ve had to call customer service, they’ve been kind and quick to resolve issues. I highly recommend!

I have been experiencing slow speeds at 10%-20% of the speed and bandwidth I am subscribing and paying for. I call for service support and speed increases for an hour and they throttle it back again. I am subscribed to 1000Mbs service and getting 80-150Mbs normally with frequent service interruptions and resets. The service techs at support cannot support, they sent a new modem which is older and the wifi radios don't work.

I want to commend the customer service rep who went above and beyond and assisted me with everything I needed. He was professional, polite, efficient, and went the extra mile. He is an outstanding employee. Thank you.

I initially chose another provider because they were a little less expensive, but boy did I regret that. After 2 missed appointments for installation and a misquoted price, I canceled and called WOW. They were so friendly and helpful, set me up for a quick appointment for installation after I mentioned my dilemma, and how long I had been waiting for the internet. The technician was good and set everything up perfectly, and it's working great! I'm very impressed by everyone I've interacted with and the service itself. Great value, great service, great company!

Service tech went above and beyond to help me with a technical issue. He is thorough and has great communication skills and a wonderful attitude. I am so pleased with the service he provided.

My speed test says 109.5 Mbps download, 0.70 Mbps upload. So if all you want to do is surf the web and stream TV and movies, you'll be fine with WOW! If you want to actually work from home which requires 2-way internet communication, look elsewhere.

We switched from another provider to WOW, their speed is great and so far no breakdown or interruptions. Their rates are reasonable, so even if we have a contract for 2 years, I am happy to get it.

I have WOW for Internet, 200Mbps that is it. I pay $50 a month and I have average download speeds of 150Mbps so not too bad. I am a single dad with two kids and I use Apple TV so something is always streaming or downloading and I never have had any issues with my internet usage. It is consistent for sure.

After a month of problems dealing with our cable, making a lot of customer service phone calls, actually resetting our own cable box and with two visits from techs, we made one more call for a service tech to come out. Hooray for Terrance! This young man came in and knew right away how to deal with our problem. He is personally responsible for us staying with WOW. Terrance has a very pleasant personality, pleasant to talk to and has a sense of humor. Terrance gets 10 stars from this customer and WOW should be giving him a raise! Thanks Terrance!

Internet goes out constantly. WOW spends 4 minutes rebooting the modem and stops troubleshooting from there. They have sent 4 techs to the house, nothing yet. Takes forever just to get through on the phone.

The online ordering process was simple and seemed affordably priced. Customer service is fine for a cable company. The internet speeds were crazy good (gig speed) and reliable. The reason I won’t be keeping the service is due to their subpar TV service. The cable boxes are archaic, slow, and featureless. My DVR boxes look like something out of the 90s and there’s no whole-home DVR option. No apps for streaming tv on a mobile device. They would be a good provider for anyone cutting the cord with their super fast. 0 data cap internet. Don’t sign up for the TV.

Have had WOW for 2 years. Worst experience ever. Internet service crashes once a week, have to wait at least 2 days for a technician to come out. Half the time they are late for the three hour window they have set up. Twice they simply didn't show up at all. Most times internet comes back before the end of the day. They say the problem is outside and/or in the neighborhood, then never do anything about it. Customer service likes to say "sorry to hear that", but that doesn't fix the problem. Steer clear of WOW unless you have plenty of time to spend on the phone with customer service, resetting your modem, waiting for technicians to arrive only to repeat the process the the next week.

100 down and 10 up is a great price at under $30. I wish their 200 down had 20 up, but it is still only 10 up.

Seems like just in the last couple of month, the level of the wifi has been inconsistent throughout the day - some times ok, others minimal to none. What's up?

I looked around and found that WOW does not have data limits, has 500 Mbps download speed for less than what I was paying our previous provider for (100 Mbps download speed). The only question for me was how reliable would WOW internet service be. Well, it has now been six months and I have nothing but good things to say. Very reliable service and when I first started, I used my own modem and had a few problems. The customer service was very good and resolved all my problems. I did not go with the two-year plan since I wasn't sure about WOW service. Still, my cost was less than with old ISP and now I have faster upload (50) and download speed (500). If you're in the WOW coverage area, I highly recommend giving WOW a try.

After a few calls to wow trying to resolve our internet connection issue, agent #20978 was patient and helpful in attempting different troubleshooting methods to help us recover our internet connection. He carefully took the time to verify and reverify our password until he found the error. We are so thankful that we didn't have to switch internet providers. Thank you Albert!

I have been a customer for quite some time now. Had some issues with outages but they are able to fix it quickly. Internet also drops sometimes but I think it is normal. It depends on the data traffic. So far everything is good. 2 thumbs up.

Crazy fast internet. I'm getting around 800 Mbps down and 100 Mbps up on a gigabit plan. Excellent service person who came to install. Using my own router but I'd also recommend their modem because of the limited number of third party ones that support gigabit.

The GOOD: The Ultra cable is OK. Whole home DVR works well. The BAD: Must reset my media boxes frequently, very annoying. WiFi router goes out infrequently The UGLY: They just never stop increasing their rates. Just got an $11/mo increase due to "Network Programming Fees". Same package (Cable, Phone and 30 Mbps Internet) for $255/mo. I just want to watch TV. I don't want to buy a new TV every month!

We were having an issue with our modem, called Wow and in less than 3 hours, the tech was here and fixed it very quickly. He was very informative and worked very quickly even in the negative wind chills we were having that day. Thank you WOW! for awesome customer service! WOW! should be proud of having such great people working for them!

We have 1000 Mbps service, but during the evenings and especially the weekends, the service slows down dramatically or shuts down intermittently. We see the same results with the cable. On weekends, I primarily watch sports. It is extremely aggravating to watch a football game and have the TV glitch for 20-30 seconds at a time every five minutes during the prime watching time. The problem tends to clear up during nonpeak times, but you are never completely safe. Because the WiFi speeds are unreliable, the streaming movies are often prone to buffering shutdowns. Unfortunately, we are in an apartment which mandates this provider.

It is $30 a month for 30Mbps down and 5Mbps up. It always just works. I do wish they had faster upload speeds. Syncing anything with a cloud service is painful. I do not pay for a static address but I have had the same IP since I signed up for service 3 years ago.

I've been a long-time customer of WOW!. I love the service and the company but my bill has continually climbed and my internet speed keeps going lower and lower.

Came from another provider. Cut our price down to a fraction and got 10x faster speeds. I thought it was too good to be true at first, but 7 months later I still haven't had a single problem with WOW!. We started with their 500 Mbps, 2 months later they introduced 1000 Mbps in the area so we switched to that immediately. It has been amazing. We used to pay for 200 Mbps but only get about 15 Mbps on our previous provider, and on top of that it would drop out multiple times a week.

We switched to WOW! about three months ago from our previous provider. We were paying over $200 per month for Spectrum's 300Mbps internet only service which was the fastest they had to offer. We now have WOW's Gigabit Internet, 1000Mbps for $89.99 without a contract. It has been a dramatic change for the better, and I will be recommending WOW! to all my friends!

Great speed, reliable service, haven't had a problem with them for the year I've been with them. Never contacted customer service before, but I trust they'd be helpful.

While the price may not be the cheapest, WOW! makes up for it with stellar customer service and reliable connections.

I have WOW for TV and the Internet, both work well. The Internet is rated up to 60 Mbps, always near that during peak hours and surpasses that speed in off-hours. TV picture and sound quality are excellent on both SD and HD programming. Priced a bit high after promo period, but customer service is so much better than the huge cableco.

Our internet speed was the fastest of anybody in our area. Whenever there was a connectivity issue, which was rare, they had it fixed in no time. Other companies in this area could learn customer service and availability from WOW.

After having our previous provider for years, we decided to give WOW! a try! With internet speeds going from 30-600Mbps, we chose the 60mbps and large cable and haven't looked back!!

Cane back to WOW about a year ago due to need for better internet speed at a better price.

Great customer service. Good value for the money.

Wow is the best Internet provider.

Works well and is a great price. Just invest the money into your own quality router and modem to get the most out of your service.

Great internet and very reliable!

I have had a very positive experience with WOW internet in St. Pete, FL. Price is really good and after some issues during the first few weeks, service has been fast and pretty reliable (connection is lost every once in a while but picks back up immediately). I love that there is no obligation to sign a contract, and customer service has been pleasant.

Great service for the $ value.

Forget on demand and take the extra money you will be saving and get Netflix and hulu.

It's been solid since I had it installed on September 16, 2015.

Very reliable and customer service is very good. No price brakes on their top speed of 110 Mbps down and 5 Mbps up, for now, hopefully soon.

Overall they have been really good to us. Customer Service is top notch and the overall service itself is not bad. Internet speeds are good and the channel line up is nice. Gets expensive if you want to use more than one TV/DVR...