WOW! Customer Reviews

Subscribed to WOW Internet in July 2015. Started having issues with intermittent outages in January 2016. Phone support is useless. Multiple tech visits useless; if it works when they visit, no problem as far as they're concerned. Techs have no interest in modem logs (I suspect they don't even know how to interpret a modem log), looking only at inside wiring and connections, and signals levels. I am an IT guy have done all that myself, and then some. My guess is there is a capacity issue --outages are often at peak times-- or a hardware or connection issue at the pole or beyond. As far as I know, they have never looked beyond the wire coming into my house. Service might work well for a couple of weeks, then days in a row where I'm getting<1 Mbps down/up for hours at a time. Tonight, all night, been getting around 0.15 down and 0.08 up. I have to have Internet for my job and can't keep increasing my mobile data. Unbelievably frustrating situation. I am not at all wowed by WOW.

We are a military family so we've lived all over. We have never had such poor service or products from a single company. Since moving to Montgomery, AL, we've had nothing but headaches and frustration. Even in TINY San Angelo, TX had far superior cable offerings. In our neighborhood, Charter has not expanded to our area, so we are forced to use WOW!. After 2 years of horrible channel selection, constant outages, equipment from the 1990s and even worse service we decided to switch to DirecTV for our television and Magic Jack for our phone but we're forced to stay with them for internet. Today I got a bill for $113 - for internet only. Even when we lived in Washington DC, (which had Verizon FiOS - oh how we miss them) we didn't pay even a third of that for far superior internet service.

Seems old and outdated. WiFi will not cover the whole house and cable TV has been spotty at best. DVR is 1st generation and I can't view DVR shows in second room. Customer service is not effective.

Their internet cuts out randomly a lot. Half the time you can't get someone when you call from the USA. They cost more then there worth in the long run.

I have purchased several different speeds from WOW! and have the same experience with each. At the modem, where hardwired, the speed is good but wireless router speeds are ridiculously slow. I even purchased my own router (at the WOW! tech's advice) and the speed is horribly slow and unreliable. It makes working from home nearly impossible.

Old and outdated hardware. Internet strength unpredictable and incredibly weak. Haven't had a single day since activation that the internet hasn't completely failed and/or worked infrequently throughout the day. If you have another provider in the area, switch now.

Each time I have had questions or tried to work with them, it has not been customer service focused. Instead, there are small fees here and there to which they say "our system adds that and I am unable to waive that.". Despite having my own modem, I had to use their equipment while paying a $7 monthly fee for it. When I went to cancel service (2 weeks in advance) they told me they were unable to send a technician and couldn't "waive" the shipping fee to return the modem that I never wanted in the first place. Just very disappointed the customer is not their priority.

The channels watch go out very frequently. Our service is "interrupted" at least 4-5 times a week. Our bill has random "Misc charges" added for all kinds of crazy things like "sports surcharge" (we don't watch sports, nor do we have any special sports channels). Every month we are overcharged. Unfortunately they are the only cable company we can get service through in the 35805 area.

We have 1000 Mbps service, but during the evenings and especially the weekends the service slows down dramatically or shuts down intermittently. We see the same results with the cable. On weekends I primarily watch sports. It is extremely aggravating to watch a football game and have the tv glitch for 20-30 seconds at a time every five minutes during the prime watching time. The problem tends to clear up during nonpeak times, but you are never completely safe. Because the WiFi speeds are unreliable, the streaming movies are often prone to buffering shutdowns. Unfortunately, we are in an apartment which mandates this provider.

Wow is always messing with the rates. I have my own modem and they seem to forget that every so often and start charging for that. They just up'd the rate by $25. Charging me for the modem and 30 Mbps download. I'm lucky to get 15 Mbps. They are the only cable provider in my area which is the problem. $56 a month for 15 Mbps is too high compared to the other providers. Customer service is very nice though.

The GOOD: The Ultra cable is OK. Whole home DVR works well. The BAD: Must reset my media boxes frequently, very annoying. WiFi router goes out infrequently The UGLY: They just never stop increasing their rates. Just got an $11/mo increase due to "Network Programming Fees". Same package (Cable, Phone and 30 Mbps Internet) for $255/mo. I just want to watch TV. I don't want to buy a new TV every month!

Service had been great never had any issues. My only problem is when their promotional price expires like all other providers they price gouge you. My bill went from $79 to $130, I feel like it is no longer worth it.

Great Customer Service - much too expensive for what you are getting. You get a great deal, then it gets expensive real quick. Also, cable was not installed where we requested.

We switched to WOW! about three months ago from our previous provider. We were paying over $200 per month for Spectrum's 300Mbps internet only service which was the fastest they had to offer. We now have WOW's Gigabit Internet, 1000Mbps for $89.99 without a contract. It has been a dramatic change for the better, and I will be recommending WOW! to all my friends!

I have had a very positive experience with WOW internet in St. Pete, FL. Price is really good and after some issues during the first few weeks, service has been fast and pretty reliable (connection is lost every once in a while but picks back up immediately). I love that there is no obligation to sign a contract, and customer service has been pleasant.

I've been a long time customer of WOW!. I loved the service and the company, but my bill has continually climbed and my internet speed keeps going lower and lower.

Great internet and very reliable!

WOW! provides great personalized service, but they relentlessly jacked up the prices. You really need to be haggling with them every six months to keep their charges reasonable.

Came from another provider. Cut our price down to a fraction and got 10x faster speeds. I thought it was too good to be true at first, but 7 months later I still haven't had a single problem with WOW!. We started with their 500 Mbps, 2 months later they introduced 1000 Mbps in the area so we switched to that immediately. It has been amazing. We used to pay for 200 Mbps but only get about 15 Mbps on our previous provider, and on top of that it would drop out multiple times a week.

It is $30 a month for 30Mbps down and 5Mbps up. It always just works. I do wish they had faster upload speeds. Syncing anything with a cloud service is painful. I do not pay for a static address but I have had the same IP since I signed up for service 3 years ago.

Overall they have been really good to us. Customer Service is top notch and the overall service itself is not bad. Internet speeds are good and the channel line up is nice. Gets expensive if you want to use more than one TV/DVR...

I looked around and found that WOW does not have data limits, has 500 Mbps download speed for less than what I was paying our previous provider for 100 Mbps download speed. The only question for me was how reliable would WOW internet service be. Well, it has now been six months and I have nothing but good things to say. Very reliable service and when I first started, I used my own modem and had a few problems, the customer service was very good and resolved all my problems. I did not go with the two-year plan since I wasn't sure about WOW service. Still, my cost was less than with old ISP and now I have faster upload (50) and download speed (500). If you're in the WOW coverage area, I highly recommend giving WOW a try.

Great speed, reliable service, haven't had a problem with them for the year I've been with them. Never contacted customer service before, but I trust they'd be helpful.

They always answer my questions and resolve problems satisfactorily. Speeds just aren't that great. While trying to watch a movie on Amazon I can occasionally get stoppages. Sometimes I have to wait a few seconds for it to load (?) Other times I have to press "back" and hit "resume from the beginning" Right now my smart TV keeps losing the connections and I have to set up the wifi over and over again. I am pretty certain this is a Wow problem. One more annoying thing. With their router, you have to use the password they provide. There is no option to change it.

Very reliable and customer service is very good. No price brakes on their top speed of 110 Mbps down and 5 Mbps up, for now, hopefully soon.

Great customer service. Good value for the money.

Crazy fast internet. I'm getting around 800 Mbps down and 100 Mbps up on a gigabit plan. Excellent service person who came to install. Using my own router but I'd also recommend their modem because of the limited number of third party ones that support gigabit.

I have WOW for TV and the Internet, both work well. The Internet is rated up to 60 Mbps, always near that during peak hours and surpasses that speed in off-hours. TV picture and sound quality are excellent on both SD and HD programming. Priced a bit high after promo period, but customer service is so much better than the huge cableco.

While the price may not be the cheapest, WOW! makes up for it with stellar customer service and reliable connections.

Our internet speed was the fastest of anybody in our area. Whenever there was a connectivity issue, which was rare, they had it fixed in no time. Other companies in this area could learn customer service and availability from WOW.

Works well and is a great price. Just invest the money into your own quality router and modem to get the most out of your service.

After having our previous provider for years, we decided to give WOW! a try! With internet speeds going from 30-600Mbps, we chose the 60mbps and large cable and haven't looked back!!

Great service for the $ value.

I have been a customer for quite some time now. Had some issues with outages but they are able to fix it quickly. Internet also drops sometimes but I think it is normal. It depends on the data traffic. So far everything is good. 2 thumbs up.

We were having an issue with our modem, called Wow and in less than 3 hours, the tech was here and fixed it very quickly. He was very informative and worked very quickly even in the negative wind chills we were having that day. Thank you WOW! for awesome customer service! WOW! should be proud of having such great people working for them!

It's been solid since I had it installed on September 16, 2015.

The online ordering process was simple and seemed affordably priced. Customer service is fine for a cable company. The internet speeds were crazy good (gig speed) and reliable. The reason I won’t be keeping the service is due to their subpar TV service. The cable boxes are archaic, slow, and featureless. My DVR boxes look like something out of the 90s and there’s no whole-home DVR option. No apps for streaming tv on a mobile device. They would be a good provider for anyone cutting the cord with their super fast. 0 data cap internet. Don’t sign up for the TV.

100 down and 10 up is a great price at under $30. I wish their 200 down had 20 up, but it is still only 10 up.