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Mediacom Cable Internet Customer Reviews
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I have had the hardest time with this company. Numerous times I was supposed to have been "locked" into a certain price for my bill and it constantly changes and goes up. If I have been "locked in" at a price it stays that way for maybe a month. I do not even get all my channels due to the Tegna dispute. It is very unfortunate there are no other cable providers in my area.
A Service Technician
I am owner of the apartments at 1800 & 1806 Linden Street in Dallas Center Iowa. I was at the apartments and a service tech was working in one of the apartments at 1800 Linden Street when I noticed that the cable box lid was AGAIN off in the other building. Do not understand why they leave it off. I saw him in his truck and asked if he could help me put it back on. He immediately said "sure would be happy to." Just wanted to let you know that he went above his job that day and how much I appreciated it. Don't think when employees do a great job most people do not let the technician know. I'm letting you know. The gentleman's name was Ryan. Did not get his last name but a very nice employee. Thank you
Stellar customer service
The difference between Mediacom and AT&T is that Mediacom cares. I have used both services and the difference is vast. After a recent hurricane in my area, Mediacom went above and beyond to ensure that I was up and running again. There was an unknown problem with the equipment on the pole at my house, and they had it fixed within an hour of my request. They legit care, and that goes a long way!
Speeds = Good; Customer Service = Lacking
Called to set up an appointment. No show on the day of. Called the following day only to find out that I now have an appointment the following day, which would be two days after the original appointment. Felt lied to and no communication from Mediacom customer support in regards to rescheduling, but I guess that is typical for their standards. Can't wait to drop their service and get 5G home internet once available. Glad there will be competition and maybe Mediacom will get their rears sorted. Been a customer for easily over a decade.
Went the extra mile to get us working on internet
Wife and son are in great need to use the internet for work and college courses. Wifi & internet had become unusable - little to no internet. Their customer tech support understood my issues and our great need to be up and running again ASAP. He was able to have a field tech come out and get us going again. Both guys did a great job. 5 stars out of 5 to their support team.
Could be better
I use Mediacom at my office in Forsyth, MO. It was the only service I had access to when I signed up. It sometimes runs really slow and I don't know why. They did do an update a year or so ago and that did help some, but there are times when it's still slow. It's expensive too. I haven't looked to see if I can do better, so I need to do that.
I puchased a business account because I needed prompt service because I work from home.
My business account costs $180.45. I had to purchase it because I couldn't wait for a service that would be days away. I get internet, phone, and a basic TV package. The TV constantly has a signal failure, the internet has the same ups and downs. I have had technicians out several times. Now I wanted to install Total Defense on my laptop which is apparently not available except to residential customers. Must have installed that on my desktop before they told me it would be a week before they could get a tech out when I had a residential service.
Speeds are alright, price is way too much for how inconsistent it is. The data cap is a pain to deal with sometimes and it constantly goes out. Overall, it's not the best service around. Customer service doesn't help you very much and when they do, it takes forever to come over.
The service while I was in KY was good but when I moved out of the service area and returned the equipment, I was told that I would get a refund. It's been over 60 days and still no check. I was told that they had a printer problem -- poor excuse for a company.
Good when it works
Poor customer services. The Internet is fast but goes out a lot. Half of the cable channels don’t work. It cannot use on-demand.
Why do we still have data caps in 2019?
Mediacom is the only ISP in my area that provides speeds over 25Mbps, and they know it. With a full house and everyone streaming, we need the speed they provide, and the lower speed alternatives aren’t much less expensive. It’s bad enough I pay over $100 for 100Mbps, where most areas pay close to $50. But they also have data caps at 1,000GB, which gets used real quick when everyone streams. We cut out their cable tv service because streaming is so much cheaper, but to avoid overage charges, we now pay an extra $10/mo to double those data caps! Ironically, this is still cheaper than paying for their cable tv service. This is 2019; there is no excuse for 100Mbps internet to cost anywhere near $100 in the US, and data caps should not exist. Internet speed is relatively fast (speed tests often show slightly above what I pay for), but is constantly being interrupted. Customer Service refuses to compensate when the internet goes out.
Overall, no real issues.
As of September 2019, current customer since 2015. Every once in awhile I have an issue. The main issue I have is they, every once in a while, will do maintenance during the day which causes a loss in connectivity. Losing TV is one thing, but losing internet is another. I work from home and any loss during the day can be a real challenge. That said, this does not happen often and I am usually back up in minutes rather than hours or days. As with everything, some of the technicians are better than others but all I have dealt with have been polite and helpful. Now, CS personnel (CS = customer service), those you call into, can really challenge one's ability to stay calm. They sometimes ask a question and then do not listen to your answer. Overall I would choose Mediacom over all other providers I have used in the past.
Initially, my monthly bill was $40 per month. My internet wasn't great but at least it was somewhat affordable. After one year, it was increased to $60 without notification. Furthermore, my quality was still not great. $60 a month only for subpar internet is certainly not worth it. Comparable companies are offering a fixed rate of $45 per month.
Mediacom provided good coverage the whole time.
Best ISP Out There!
A+++ Wonderful service with ultra-fast speeds.
Excellent Customer Service
I called and originally was disappointed regarding the service provided. Support was phenomenal. Once the request was made, they responded immediately. He was calm and explained everything in detail. He assisted me in understanding why there was an increase in charges on my bill. He is a prime example of a leader. Awesome job!! He made my choice to stay with Mediacom worthwhile. Thanks!
Review after 15 years of service.
I have had Mediacom for 15 years now at the same location. Things have changed from the first years. The first years I was very unhappy with it. Since internet speeds and demands have gone up and technology has developed, I have the 100, soon to be 200 Mbps download package, I really don't care about TV and movies as most people do. Over the years, Mediacom has improved by leaps and bounds. We are having rock solid internet speeds and without hardly ever a problem. Getting good speeds with low ping and lag in the 30 ms range is pretty good enough and the problems encountered with many servers worldwide could be blamed on your local provider if say our gaming speeds aren't up to par as possible. This seems to be the main complaint with the internet along with connectivity. There are many technical problems with the internet that could never cover them all. But Mediacom has totally improved with all the problem areas over the years and I think it will continue to improve. And no, I don't work for them. I would have to give em a 9 out of 10 after all these years.
Much less internet speed than advertised
We have used Mediacom internet only service for several years. We are paying for 60 Mbps service but we routinely get 9 Mbps. I would say we receive 60 Mbps about 5% of the time. I check at least weekly on the internet speed delivered. When we have had Mediacom technicians at least 4 times come to investigate, there is no improvement. They indicate we may need a new modem or rewiring, even though we have a new modem and wiring.
Good Cable But Pushy Customer Service
I have mixed reviews of Mediacom. On one hand, the price was good, good channel selection, internet connection was ok, and the on-demand features were cool. The local office and installation crew were also helpful and professional. However, we are receiving phone calls almost daily from their 1-800 customer service number after we canceled service. Since there was no local office at new home, we requested that Mediacom send a box so we could return their modems and remotes via FedEx. After the box was mailed, they call us every day and will probably keep calling every day until the box is received by their corporate. I understand they want their equipment back, but this is very annoying. We had no intention of keeping their stuff-leave us alone already, please! That being said, we enjoyed the cable/internet package and the local office was really helpful. Just do something about the calls, please.
Fast speeds, but expensive
The Internet speed we pay for is 100 down/10 up and we normally get about 95 down/15 up. The speeds are fast and ping is low so, it is great for my family who games a lot. However, the service is very expensive and they can keep their prices high because their only competition's max speed is 7 Mbps down. It is around $180 a month for 100 Mbps Internet, family cable, and unlimited nationwide home phone.
Solid speed and connection
In my community, internet reliability is stable. The only time we have outages is during the maintenance window overnight unless something major happens. I have 500 Mbps service and rarely drops to 450 Mbps with a 7 millisecond ping.
Mediacom internet service is so unreliable that I have to unplug and restart my modem every day. I pay for 100Mbps speeds but average about 7.5. And if the modem has been plugged in more then 8hrs. I have to turn it off and back on to get it to work again.
Mediacom needs to stop
I have had Mediacom for a while now and the speed is great, my games download fast and I don't have high pings. But everything else is trash, the customer support, trash. Consistency, trash. I am so tired of getting home from a long day to play games and the internet isn't working. If they keep having blackouts like this, they either have to fix it or lower the price. Oh yeah, the price, it would be fine if I could actually use the internet we pay for, it is such a joke that it costs this much for something that doesn't even work half the time.
Fairly fast, slightly expensive, good reliability
Service interruptions are very rare, and the speeds are at least as fast as what I pay for. There are the occasional glitches, and the modem needs resetting about every 10 days, but overall, it's much better than average for this area.
I have actually been with Mediacom for a very long time. We moved almost a year ago and we were extremely happy to find out that we would still be using Mediacom, however that has since changed. I have had to have them come out to fix the internet more in the last 10 months than I did in the previous 7 to 10 years at our previous address. They keep telling me that it is fixed and usually within a week we start having issues again. The service tech is like 100 years old and just does the same thing over and over. All we have is 2 tv’s and our internet and for some reason, he feels we have to have 2 splitters which we don’t. I have talked to several different people in the cable industry and they have all told me that. I am at this point very disappointed in Mediacom and really wish that we had other options (we do for TV) but for internet, they have the best plan just not reliability.
Fast but reckless; not a good value for internet
If it didn't stutter every minute, it would legitimately be the fastest your money can buy - music downloads like a breeze, movies download so quickly your computer doesn't even know where to put it yet, and games don't lag more than 60 ms; unfortunately, no amount of speed can alter the fact that the connection seemingly rolls a dice every minute to decide if it wants to stay stable or not; if you complain enough, you might get free movies for a month, but other than that, customer service more than likely will leave you on your own. When it works, it's very fast, but I'd like to start streaming again, and due to the fact that the connection blinks every other minute and forces all devices to figure out what just happened, means that I would have to restart the stream in the same manner every time it happens. I even tried reducing my computer's MTU size to 1. Literally just 1 byte of data per packet sent, just to see if it could at least reliably send 1 byte of data a time without any stutters; spoiler alert, it didn't. In fact, two out of the four single bytes sent didn't even make it to google.com when I pinged it, and that's not to say that I am the only one affected by this. My father works IT for a mass corporation and can no longer work at home reliably since he literally loses work every time the internet decides to not work. This "problem" manifests itself in many ways, the most notable ones being: -even though the ping is perfectly fine, i cannot reconnect to games -my dad loses his work -my dad cannot reliably connect to conference calls -my stream freezes -the internet doesn't work for the day or -the internet doesn't work, we don't know if it's for the day or week or month (yeah, it's happened) Overall, I give Mediacom a 5/10 - a barely average rating. If customer service didn't give any consolation prize at all, I would have made my customer service rating a 1/5. Reliability, as I have stated above, is a tragic 1/5. I would rather have stable internet than blazing fast internet in this case. Speed isn't an argument, it's a near perfect score. It is incredibly fast when it decides to work. Value is a 2/5, since stability is what makes fast speeds work, if we look at total speed taking into account the stutters, it's mediocre at best.
Poor customer service
Service is fine as long as it is working. If there is a problem, it has proven difficult to get it fully addressed on 2 separate occasions.
Due to financial concerns I am thinking about dropping my cable service and keeping internet. I was told my internet would be $89/mo. That is ridiculous since I have a friend that pays $49. I don't use the phone but am paying for it. If I could get it for $49 I would be happy. I have also been losing service on a regular basis and have to go back and unplug the modem.
Worst Service Ever
I have been with Mediacom as there is no other alternative. My modem needs to be reset three times daily. The modem has been changed, used Mediacom modems as well as personal with no improvement. Customer service is ok but internet speed of 100 gives you 15, 20 if lucky and speeds of 60 give you 8, 10 if lucky. Stuck in quick sand.
Outdated Cable Network
I have used Mediacom Cable TV / Internet for years. I do not intend for this review to be a complaining review, simply what I experienced over the years. And presently (Nov 2017) there is no improvement, only higher cost, $179 a month for one step over basic cable and internet at 100 Mbps (which is really 60 Mbps or less at my connection). Paying for 100 Mbps down speeds, rarely seen. Typical speed tests are 60-70% of what you pay for. After work, expect less than 50% average. Do not expect them to automatically refund you when their network goes down (monthly). You have to call, otherwise you pay for zero service provided. Two star service instead of one because they'll typically refund some of your bill when you ask due to continuous outages and bottlenecks. But you shouldn't have to ask. Oh, and Ookla speed test doesn't reflect at all what the consumer experiences. They tell you to test with it and say it's all working. When plugging directly into the router, disconnecting everything else and using the internet, there is still a lag or bottle neck or problem that Mediacom has. Ookla doesn't reflect the customers REAL experience and is therefore not useful. The "internet speed test", when Google searched, does give a real type of result. Always be fair and disconnect other devices on your internal network. You'll find great speeds are achievable when you don't need it (ie. if you live a first-shift life). I have to say the service techs try to pacify customers. I believe they already know they can't fix an outdated network hodge podge of cables running everywhere. Nevertheless, it's about the only option if your living depends on the internet, and you live in Syracuse, IN. Cell wireless is too expensive and slow. Mediacom provides a poor value, medium service quality, and is NOT able to provide you what they sell you 80% or less of the time.
Mediacom 1Gb not here yet
Price high for the speed available, slows down during prime time, works fine for streaming all the time.
I am a gamer, and when my mother purchased internet service from Mediacom, she asked if it would be strong enough for me to play video games and her to watch Netflix at the same time. The man said yes, so we believed him. After having it for almost 3 months. I hated it, and my mother didn't want to change providers. So basically my family has been living under a rock because we can't connect to anything, not even Google. Also, when the power goes out, Mediacom goes out for at least 1 day which they don't even compensate you for. If you are planning on getting this service, think again.
The internet service is great during the day (non-peak hours); however, evening or slight peak hours diminish from 80-90% (100 Mbps to 1 Mbps). Service tends to try to blame these fluctuations on the modem or wireless connection in the home wireless. However, the correlation between time of day and speed is very clear and consistent, despite an upgrade in Modem. That is not suggestive of a "in home" problem.
Great performance, Fishy pricing
I have been satisfied by the uptime and performance of Mediacom broadband for many years. The pricing strategies are not straightforward (which is a complaint I have for this whole industry).
Signed up for Mediacom after having a very slow and nonfunctioning DSL connection. Had to wait for them to run a line to my area but all in all well worth getting cable connection. Right from start have had a 58 Mbps download and 6 Mbps upload consistently. What I signed for is 50 Mbps/5 Mbps so am receiving a little higher rate. Have only had 2 calls to support and the connection was fixed quickly. Both times it was in their plant so no one needed to come to house.
The speed is very good but customer service is very bad.
About Our Mediacom Customer Reviews
Mediacom is a cable internet provider with customers in more than 20 states. On this page, we’ve gathered reviews from real customers to see what people really think of Mediacom. As of 2022, 42.7 percent of reviews are positive.
So what makes customers like (or dislike) Mediacom? Most of Mediacom’s fans and critics are moved by the same things that internet customers always care most about, including Mediacom’s advertised and real-world speeds, the company’s deals and introductory rates, and the quality of customer service and tech support.