Verizon Fios
(866) 775-4717 View Verizon Fios Plans

Verizon Fios Customer Service

Phone numbers for Verizon Fios are categorized by their purpose, average wait period, and location for convenience. Using the information below, you can contact Verizon’s customer service number or any other relevant department.

Seeing as Verizon is a large corporation with several different divisions, customers looking for help are usually better off calling into the company’s customer service, sales, and technical support hotlines directly.

If you have questions about promotional rates or deals, the phone number for Verizon Fios’s sales department will likely serve you best. If you wish to cancel your service, the retention number will put you in touch with an agent who will usually offer you a special discount on service to remain a Verizon customer.

If you are looking for a phone number for Verizon’s business internet customer service, we’ve listed it below as well. In general, you can expect more dedicated support and lower wait times compared to the regular hotline.

Verizon Fios Customer Service Phone Numbers

DepartmentPhone Number
Verizon Customer Support (800) 837-4966
Verizon Cancellation Department (844) 837-2262

Contact Verizon Fios Customer Service

Call Verizon Fios using any of the numbers below. We’ve included every major department that the company maintains for convenience. We’ve also listed customer service portal links, as well as Verizon’s live chat service, if you prefer to skip waiting on hold.

Verizon Customer Support phone number

(800) 837-4966

This is the primary contact number for Verizon’s customer support. Seeing as the company doesn’t keep separate departments for sales, billing, and technical support, you’ll need to use this line for every issue short of canceling your service outright. Because of this, you can occasionally expect to experience longer-than-usual wait times.

Verizon Cancellation Department phone number

(844) 837-2262

Call Verizon’s retention department to cancel your service with the provider. When you are connected, you’ll likely be put in touch with a sales agent who will usually offer you a special promotion to remain an active customer. This often looks like a discounted rate, or a bump up to a more premium service option for no additional cost.

Verizon Fios Business Customer Service Phone Numbers

DepartmentPhone Number
Verizon Business Customer Support (Business) (800) 837-4966
Verizon Smb Sales Department (Business) (888) 680-7266
Verizon Enterprise Sales Department (Business) (877) 297-7816

Verizon Business Internet Contact Numbers

Verizon Business Customer Service Phone Number

(800) 837-4966

Call Verizon’s business helpline for issues relating to billing, technical problems, service upgrades, and requests for cancelation. Wait times are generally shorter on the business hotline than on the residential end. If you are looking to set up a new small business or enterprise account, call the respective sales lines listed below instead.

Verizon Business sales agent (smb)

(888) 680-7266

Call Verizon’s small business sales number to inquire about setting up new TV, internet, and phone service for your company. Verizon offers a wide range of small business packages, and a sales representative can walk you through each of them to determine which is right for you and your company.

Verizon Business sales agent (enterprise)

(877) 297-7816

Verizon’s enterprise sales agents can assist you with setting up new business services for your company, including internet, TV, and phone service. This is a dedicated enterprise hotline, so you should experience lower call volume and more comprehensive service overall.

Verizon Fios Store Contact Details by City

Store NamePhone NumberStore AddressOpen Hours
Verizon Fios Store (978) 466-5941
975 Merriam Ave #117, Leominster, MA 01453

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 11AM–5PM

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Verizon Fios Store (978) 392-3600
4 Cornerstone Square, Westford, MA 01886

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 11AM–6PM

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Verizon Fios Store (888) 251-6166
411 Lynnway, Lynn, MA 01901

Mon: Closed

  • Tue: 10AM–6PM
  • Wed: 10AM–6PM
  • Thu: 10AM–6PM
  • Fri: 10AM–6PM
  • Sat: 10AM–6PM
  • Sun: Closed

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Verizon Fios Store (866) 499-1178
419-423 Moody St, Waltham, MA 02453

Mon: Closed

  • Tue: 10AM–6PM
  • Wed: 10AM–6PM
  • Thu: 10AM–6PM
  • Fri: 10AM–6PM
  • Sat: 10AM–6PM
  • Sun: Closed

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Verizon Fios Store (617) 969-2526
244 Needham St, Newton, MA 02461

Mon: Closed

  • Tue: 10AM–6PM
  • Wed: 10AM–6PM
  • Thu: 10AM–6PM
  • Fri: 10AM–6PM
  • Sat: 10AM–6PM
  • Sun: Closed

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Verizon Fios Store - Woodbridge (732) 734-8001
851 St George Ave, Woodbridge Township, NJ 07095

Mon: 10AM–9PM

  • Tue: 10AM–9PM
  • Wed: 10AM–9PM
  • Thu: 10AM–9PM
  • Fri: 10AM–9PM
  • Sat: 10AM–9PM
  • Sun: Closed

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Verizon Fios Store (973) 357-3940
301 Main St, Paterson, NJ 07505

Mon: 10AM–9:30PM

  • Tue: 10AM–9:30PM
  • Wed: 10AM–9:30PM
  • Thu: 10AM–9:30PM
  • Fri: 10AM–9:30PM
  • Sat: 10AM–10PM
  • Sun: 11AM–7PM

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Verizon Communications Inc (718) 996-9930
355 Forest Ave, Staten Island, NY 10301

Mon: 8AM–5PM

  • Tue: 8AM–5PM
  • Wed: 8AM–5PM
  • Thu: 8AM–5PM
  • Fri: 8AM–5PM
  • Sat: Closed
  • Sun: Closed

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Verizon Fios (844) 591-7788
Larchmont, NY 10538

Mon: 8AM–8PM

  • Tue: 8AM–8PM
  • Wed: 8AM–8PM
  • Thu: 8AM–8PM
  • Fri: 8AM–8PM
  • Sat: 12–5PM
  • Sun: Closed

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Verizon Authorized Retailer, Your Wireless (718) 591-3600
177-01 Union Tpke, Fresh Meadows, NY 11366

Mon: 10AM–9PM

  • Tue: 10AM–9PM
  • Wed: 10AM–9PM
  • Thu: 10AM–9PM
  • Fri: 10AM–9PM
  • Sat: 10AM–8PM
  • Sun: 10AM–7PM

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Verizon Fios Store (888) 526-9222
3010 Avenue H, Brooklyn, NY 12210

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 9AM–6PM
  • Sun: Closed

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Verizon Fios (844) 623-9005
Allison Park, PA 15101

Mon: 8AM–8PM

  • Tue: 8AM–8PM
  • Wed: 8AM–8PM
  • Thu: 8AM–8PM
  • Fri: 8AM–8PM
  • Sat: 10AM–6PM
  • Sun: Closed

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Verizon Fios Store (412) 361-0827
122 Bakery Square Blvd, Pittsburgh, PA 15206

Mon: 10AM–6PM

  • Tue: 10AM–6PM
  • Wed: 10AM–6PM
  • Thu: 10AM–6PM
  • Fri: 10AM–6PM
  • Sat: 10AM–6PM
  • Sun: Closed

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Verizon Fios Store (215) 516-1200
9475 Roosevelt Blvd, Philadelphia, PA 19114

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 10AM–6PM
  • Sun: Closed

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Verizon Fios Store (215) 473-3333
7646 City Ave, Philadelphia, PA 19151

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 10AM–6PM
  • Sun: Closed

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Verizon Fios -
1 E Pratt St, Baltimore, Md 21202, Baltimore, MD 21201
-
Verizon Fios Store (703) 492-5005
2453 Prince William Pkwy, Woodbridge, VA 22192

Mon: 10AM–6PM

  • Tue: 10AM–6PM
  • Wed: 10AM–6PM
  • Thu: 10AM–6PM
  • Fri: 10AM–6PM
  • Sat: 10AM–6PM
  • Sun: Closed

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Verizon Fios Store (757) 631-0692
4224 Virginia Beach Blvd, Virginia Beach, VA 23452

Mon: 10AM–6PM

  • Tue: 10AM–6PM
  • Wed: 10AM–6PM
  • Thu: 10AM–6PM
  • Fri: 10AM–6PM
  • Sat: 10AM–6PM
  • Sun: Closed

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Additional Contact Channels for Verizon Internet Service

Verizon Internet Support Page

Use this page to solve common issues with your Verizon and Verizon Fios service. You can pay your bill, check the status of Fios TV channels, and search through the company's support database for answers to frequently asked questions. For instance, if you are having trouble connecting to the internet, you can utilize the Verizon Troubleshooter to try and diagnose the issue remotely. As a rule of thumb, check here first if you suspect that your problem may be a common one, but don’t expect custom-tailored entries for each and every issue under the sun.

Verizon Support Page

Verizon Online Chat Support

Use Verizon’s online chat system to get help with simple issues without having to wait on hold for over the phone support. This is best for simple issues, as the team that maintains the chat hotline isn’t usually trained to deal with complex networking problems and billing issues. That said, they can often help you troubleshoot basic network problems, pay your bill, and schedule service calls.

Verizon Live Chat

Verizon Business Internet Contact Channels

Verizon Business Internet Small Business Support Page

This is Verizon’s main hub for all business-related service issues. You can pay your bill, request a service installation or repair, access online backup and restore functions, and check the company’s internal database for solutions to common business technology issues.

Small Business Support

Verizon Business Live Chat

Use Verizon’s online chat system for business to help resolve simple issues relating to service outages, billing problems, and other assorted requests. If you are trying to set up new service, cancel an existing business account, or alter the details of your contract, you will likely be better served by the business customer service department over the phone.

Verizon Business Live Chat

Verizon Business Callbacks

If you’re short on time, but need to have an issue sorted out over the phone, visit this page to schedule a callback from a member of Verizon’s business customer service team. You’ll be asked to answer a serious of questions in order to better connect you to the appropriate support department.

Schedule a callback

Verizon Social Media Accounts

Verizon Twitter

Twitter is often a great way to get a large brand like Verizon’s attention. Verizon maintains an active presence on the short-form social media service, so you can also follow the corporation for news on new products, services, and policy changes.

@verizon

Verizon Instagram

Instagram is another great platform to keep up with Verizon company news and events as they happen. The company is active both with posts as well as “stories” on the massive social platform, making Instagram another great choice for those looking to get in touch with Verizon, or keep updated on changes to their service.

@verizon

Verizon Facebook

Facebook is another great avenue to pursue if you are trying to get in touch with Verizon. It probably shouldn’t be your first choice for simple technical support, but the company is listed as being “very responsive” by Facebook, and if you have broad questions about the company itself or their service policies, treat this as another tool in your toolbelt.

Verizon FaceBook

Verizon YouTube

If you are trying to get in touch with Verizon directly, the company’s YouTube account is probably not the best outlet for you to take advantage of. That said, the company account is more than just ads and marketing material. You can find everything from self-help videos for common Verizon tech issues to pro tips, career information, and policy videos on their main channel.

Verizon YouTube

Verizon Fios and High Speed Internet Common Customer Questions

Verizon FAQ

  • Is Verizon customer service 24/7?

    Yes. Verizon’s customer service phone line and chat service are both available 24 hours a day, 7 days a week. In general, you can expect longer wait times during peak business hours, such as lunchtime and early evening.

  • Does Verizon have a support Twitter?

    Unlike some providers, Verizon does not maintain a dedicated Twitter account for support issues. That said, the company seems to be fairly responsive across all of their social media accounts. Still, if you are dealing with a pressing technical issue, you’ll likely have the best results reaching out to the main customer service number listed above.

  • How do I log in to my Verizon account online?

    The easiest way to log into your Verizon internet account is by visiting the My Verizon dashboard. You can pay your bill, request service, and access support videos using this page.

  • Does it cost money to cancel my Verizon account?

    Depending on whether you signed up for a month-to-month or yearly contract, you may be required to pay an early termination fee when canceling your Verizon Fios account. This fee can range widely from person to person, though it usually does not exceed $360.

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