EarthLink vs. Cox Internet

EarthLink and Cox are among the most popular choices among internet providers. Both companies offer a range of options, including the latest innovations in high-speed, fiber internet packages. They each excel in offering plans that appeal to the needs of their customers while also offering quality services and options.

EarthLink is the second-largest residential DSL provider in the U.S., and it offers a variety of premium internet plans for businesses and residential customers. EarthLink’s HyperLink internet plans use ultra-high-speed fiber-optic technology, supplying affordable fiber service to approximately 22 million people. As of today, EarthLink does not offer TV services with its internet, but it does have a phone option.

As the third-largest residential cable provider in the U.S., Cox offers a wide range of internet plans and numerous bundle and triple-play options that can include internet, cable TV (with premium channels), phone service, and smart home services. As a result, Cox offers an assortment of prices and plans, making its services quite affordable.

EarthLink and Cox Have Similar Fee Schedules

Both Providers Offer Free Installation

EarthLink’s self-installation costs a one-time fee of $19.95, which includes shipping the modem and a self-install kit. All HyperLink plans include professional installation for $79.95. Cox Internet offers professional installation for $100 per service and self-installation for free. However, both internet providers usually waive installation for new customers.

EarthLink’s Contracts Are a Major Downside

EarthLink requires a 12-month contract for the majority of its plans. If you decide to end your contract early, be prepared to face early-termination fees (ETFs) of up to $200 with EarthLink. On the other hand, Cox has now moved to month-to-month contracts and pricing, so you don’t have to worry about ETFs.

Get Unlimited Data With EarthLink

EarthLink is a great option for those in need of the highest speeds and no data caps. HyperLink internet plans do not have data cap restrictions, which means you have access to unlimited monthly data. Cox Internet has a data cap of 1.25 TB for most of its residential internet plans, which is a huge amount of data. Most households will not exceed the monthly data allowance, but if you do, there is no fee. However, excessive overages may result in having to upgrade to a more robust plan.

EarthLink Provides Better Customer Service

Both companies have above-average reviews from customers. However, the sheer number of free offers and deals that EarthLink has at any given time may be more impressive than those offered by Cox. Overall, Cox (like most cable companies) has received more negative feedback about customer service.