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EarthLink Customer Reviews

Read customer reviews and ratings of EarthLink's service. To see if broadband Internet from EarthLink is available in your area enter your zip code below.

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Leave a Review For EarthLink

Are you a current or former EarthLink customer? Share your experience to help other users.

Pretty good

James Zimmer on September 17, 2019

Pleased to finally get data cap free service at my apt! However, the customer service has been spotty.

Customer reviews are an essential part of our mission to make choosing a broadband provider easy.

Our review policy is simple: be helpful, be relevant, and be specific. When writing your review, please support your rating with specific, detailed reasoning.

Before publishing, we closely cross-examine reviews for red flags associated with biased sources. Reviews featuring irrelevant statements or all-caps “rants” are removed, since they are not helpful to consumers looking for fact-based insights.

Reviews that have been considered useful, but contained bad language or content that could lead to legal issues, have been edited to display only relevant information.

More information is available on our Customer Review Policy page.

Earthlink Internet Reviews FAQ

HOW BROADBANDNOW SOURCES EARTHLINK INTERNET REVIEWS

Currently, we obtain customer reviews from users on the BroadbandNow site. Using IP-verification, we’re able to make sure that only current Earthlink users are able to leave a single review. In doing so, we’re able to display a balance between the negative and positive reviews, avoiding the “Yelp effect” where users post endless negative reviews.

EARTHLINK HYPERLINK VS EARTHLINK DSL REVIEWS

Earthlink Hyperlink and Earthlink DSL are two different internet services. Hyperlink uses a fiber connection, is much faster and typically has better reviews than DSL. Regardless of the type of internet, there are many factors outside of the provider’s customer service or even product performance that can impact a review.

COMMON COMPLAINTS IN EARTHLINK REVIEWS

EarthLink Internet receives a lot of bad reviews, but for some customers, EarthLink is their most affordable choice for broadband internet. Most reviewers highlight the fact that customer service neglects to help them solve issues like not being able to log in to the platform, freezing or no internet service, and being on hold for hours. Like most providers experiencing quick growth, service and performance can waver during the expansion process. Depending on where you live, Earthlink, however, may be the least expensive option you have.

HOW ARE BROADBANDNOW’S EARTHLINK REVIEWS VALIDATED AND FILTERED

We remove some reviews that do not meet our basic criteria of being helpful, relevant, and specific on a case-by-case basis. Ranting reviews in all caps or violent threats are not posted for legal reasons. The reviews we include are very detailed, helpful, and focus on the customer’s experience with the provider regardless of the star rating. Reviews are solely judged on their quality of information and how helpful they may be for potential customers.