Based on BroadbandNow’s review data, Earthlink receives appreciation from some customers for offering a simple ordering process, fast equipment delivery, and straightforward setup instructions. Satisfied reviewers find the speed and reliability of Earthlink’s service—especially when running over local fiber lines—excellent, enabling responsive streaming and a positive shift compared to certain satellite competitors. Positive comments also mention friendly technical representatives and affordable plans in select areas. However, some reviewers express frustration with data caps, billing practices, and reaching effective customer support. While some users report reliable, high-speed service and a smooth installation, others find that support responsiveness and plan flexibility could be improved. As a result, customer sentiment is varied, with good experiences most common when the provider’s infrastructure and customer service align well with the user’s needs.
About Our EarthLink Customer Reviews
Earthlink is a major internet provider with customers on both coasts — but how happy are all of those customers? We’ve collected reviews from real EarthLink customers in order to find out. As of , percent of the reviews that customers have submitted to us have been positive. (If you have EarthLink, be sure to submit your own!)
Not every experience with EarthLink is the same, of course, but many of our customer reviews consider the same things that you should think about when shopping for internet service. EarthLink’s plans and pricing, discounts and introductory rates, and real-world speeds are all important factors to consider before you sign up.
