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T-Mobile 5G Home Internet Reviews

Read verified customer reviews or call (844) 918-3658 for plans available to you

Overall rating
3.2
423 reviews
Customer Service
3.4
Reliability
2.8
Speed
3.0
Value
3.3
AI-Generated Summary

BroadbandNow’s review data highlights that many T-Mobile internet customers are pleased with the affordable pricing and the ease of getting started, citing simple setup and no long-term commitment as attractive benefits. Users in areas with strong coverage often report fast, reliable speeds and appreciate the friendly, solution-oriented approach of customer service representatives. While some experience interruptions and slower speeds at times, many customers still find the overall value compelling, enjoying flexible, contract-free service and improvements after technical support visits. The split in opinions often comes down to location and network conditions, with plenty of users satisfied with the cost and convenience they receive.​

Pros:

  • Affordable monthly rates with no contract required
  • Quick, hassle-free setup for new customers
  • Fast speeds and helpful support in well-served neighborhoods

Cons:

  • Some users experience service interruptions, particularly during busy periods
  • Customer service and technical support vary in effectiveness depending on individual situations
  • Speeds may fluctuate in regions with less robust coverage
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