T-Mobile 5G Home Internet Customer Reviews Summary
We asked BroadbandNow users to review T-Mobile 5G Home Internet based on four core attributes: Customer Service, Reliability, Speed, and Value.
BroadbandNow readers submitted 255 for T-Mobile 5G Home Internet. T-Mobile 5G Home Internet earned an average score of 3.11 out of 5.
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T-Mobile 5G Home Internet Customer Reviews
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Good customer service
Almost a week ago, I had to reinstall the home internet service. I had the privilege of interacting with the tech, he was patient and guided me a novice, with such DIY, and it was an amazing experience. Many thanks, you are a star and need to be recognized for your professionalism and dedication to your clients.
Internet cuts on and off 24/7
Terrible experience. The internet cuts out at least 8 times a day. I've moved the router everywhere in the house. Reset, restarted, unplugged. I have another ISP without issues.
Would love unlimited but was offered lite. Best of bad choices?
Business rep said I should be able to get the ultimate based on address. However, the home rep could only offer Lite w/ 100 GB cap for $55/mo because I'm not giving a debit card or bank account access for a $5/mo discount. Shipped in 2 days and 20 minutes to install. One side of the house got 115/12 Mbps down/up, the other 135/25 to different towers during the day. Unfortunately, the latter window faces S sun and street, so I'll probably stick with the former. Ultimate is a bargain, and Lite is a rip-off at $55/mo for 100 GB or $105 for a 200 GB cap. Of course, the competition in this decrepit SW city is crappy DSL @ $55/mo uncapped but + a ridiculous $149 "installation" or $85/mo "up to" 150 Mbps basic fiber that includes rental of modem that you cannot provide for reduced rate and annual price increases after first yr. Monopolies. So far the 5G has been reliable over the last couple of days, but the data cap may kill it for me. No way I will pay $105/mo to get a 200 GB cap.
Experience with T-Mobile
First off I love the Service that T-Mobile Home Internet Provides. I don't really like the way that I have been a customer for over 2 years and I'm just now able to get an Online T-Mobile bill pay/App. I've paid a $10 service fee every time I've had to call the Customer Support Group. My services were suspended bc I did miss my payment due to a hard time. So when I went to make my payment it was now $233.68 and when I asked could they adjust the past amount bc they were at Fault for putting the wrong Email in their system. They told me no. That's the only reason I haven't been able to access the app is that they Misspelled my Email. I like the company and am satisfied with the Internet service. But not so satisfied with the way things went. I plan on continuing with T-Mobile Home Internet. But if I run into any more issues, I'll pay off and choose a different carrier.
Surprised at speed and reliability
Having dealt with cable internet and the horrible experience of price creep after the promotion had expired, I welcomed T-Mobile as a competitor. The archaic process cable uses to change or cancel by calling is over. My area does not have fiber, so before T-Mobile, it was Tether off the phone. After two months, speed exceeds or equals the competitor's offer, and as of today, has never gone down. The speed does adjust but generally is over 100 down and 75 up. By combining it with other T-Mobile offers, the monthly cost is $30!
I guess it really just depends on where you live
When we first got it less than a year ago it seemed fine. Everything was working without any issues. However, in the last 4 to 6 weeks it has been down more than it has been up. Says the servers are anywhere from 4 to 5 hours away from our location. However, when I spoke to customer service today, she said there’s a tower less than a quarter mile away from us. Our little tower in our home always says we have a good connection but we get download speeds of 2.0 and upload speeds of 0.09 most times. It’s becoming a major inconvenience and issue because I work from home two days a week and without having Internet obviously, I can’t work.
Exceeds my expectation so far
I was skeptical of whether the T-Mobile 5G Home Internet would work in my home. While I've found excellent 5G service on my Pixel 7 in my area (near Rochester NY) on T-Mobile (as much as 1600 Mbps), the 5G at my home was usually slow, surprisingly especially the upload speed. The installation was straightforward, the best location was by an outside wall in the corner of a bedroom. The download speeds so far have typically been in the 470-500 Mbps range with some tests over 600 Mbps. Upload speeds are usually in the 55-60 Mbps range. My previous cable Internet speeds, from others, were about 360/12 Mbps. Others cost $80/mo. compared with $40 for T-Mobile, including a $10 discount because I also use them for mobile phone service. I connected the device to my existing Eero mesh router with an Ethernet cable, as I had planned. The WiFi in the T-Mobile device, surprisingly, would not accept a space in the WiFi password. I've used the password with dozens of other devices and never had that problem before. The WiFi in the device can be hidden but not turned off completely. There's no guest WiFi option. Some location-restricted services may not work with the T-Mobile device. I tried to livestream my local (Rochester NY) PBS station from the PBS website, but the site kept saying I was out of their service area, claiming that I was in Syracuse. I contacted PBS and they said that they rely on the IP for location. I talked to T-Mobile and the rep said that they use dynamic IPs because that's the way the mobile services work. He said that their mobile competitors would have the same issue. The tech support rep I talked to at T-Mobile was very helpful, even though he couldn't fix the problem. I downgraded the customer service rating because of the long wait. Also, the tech support number on the T-Mobile site was actually sales.
No Longer Happy With T-Mobile Internet Service
I've been with T-Mobile 5G Home Internet for only 6 months, I'm no longer happy with the Internet service. It stays down more than it stays on, it's always pausing, and I can't enjoy my movies on my streaming device. Will definitely be going to another company!
I love my T-Mobile internet
I've had T-Mobile internet for 8 months now. And I love it!! It's fast and we use multiple gadgets with no interruptions. Great value and quality. I'm so happy I got rid of that other company!! They kept nickel and diming me for years and now they won't stop trying to get me back. 30 bucks compared to 85 a month, I'll take it!!! I've been with T-Mobile for over 23 years and I'm very satisfied. And won't be leaving any time soon.
Great speeds and service when it works
We have had T-mobile home internet for 7+ months and when it works I can at times get 100+ Mbps. However, for the last 2 months, speeds have been incredibly inconsistent. Even with a decent speed the ping and jitter are awful. With ping going at times as high as 700 ms or even worse, while jitter can go up to 200 ms. On average typical speeds would go from 20 to 50 Mbps but at times drop to not Even 1 Mbps. As a whole, if you can get good reception and consistent speeds I would recommend it. Though if you game online consistently I would recommend you go with another option or another provider with more consistent service and speeds
Great Price and Speed
I will preface my review by stating I live in L.A. and I'm guessing speeds can vary by location. We are a 2 person household and use it for streaming movies via Chrome TV (and occasionally a laptop) and browsing the internet. We don't do any gaming. We have each been streaming movies at the same time on different TVs and have had zero issues. I switched several months ago to T-Mobile. T-Mobile was offering $50 a month for as long as I keep the service! :) The T-Mobile gateway (needed to connect) is supplied at no charge and the cost is included IN the $50 monthly fee. Speeds can and do vary (I check on occasion). The low speed has been around 40 Mbps. I just tested the speed again before this review and it was 236 Mbps on a weekday, late morning. I have been completely satisfied with the performance and price that T-Mobile has provided. It's a keeper.
Slow connection speed
I got T-Mobile internet as I like the price. However, I rarely get enough speed to function. The only time I have fast speed is in the middle of the night. Many times it tests at 0 even though the modem says I have a good connection. I have T-Mobile phone service but not Magenta. I would keep it if I could get some connection - I don't play high-end games or stream movies, even though I would like to see movies. They never stream without buffering. I was so hopeful this would be a good fit for me.
Good at first but not anymore.
The service was pretty good for the first several months. But lately not so. I’m tired of seeing the circles on my TV w/o actually seeing what I want to watch. I’ve called several times. Each time it would work for a limited amount of time. It’s just too frustrating now. So the 30-minute phone calls to ‘Care’ don’t seem to be of any help.
Ok for internet and streaming but not for gaming
As the headline says, GREAT for streaming and the internet. Gaming that is first-person or multiplayer, NO. In some games, it lags big time or doesn't connect at all. And I know it's not the computer because I can connect via my hotspot on my phone and the games won't lag and will connect always. Thus tells me its T-Mobile.
Don’t do it
For the 14-day trial. It was mediocre, better than my phone but not great. after the 14 days are up, the signal just ain’t the same anymore. I would not recommend T-Mobile Home Internet to anybody.
T-Mobile home internet
For years I have longed for 5G home internet. Today TMobile has invited me to try the TMobile home hotspot. I never could understand what 5G really is and how it works. Now I can better understand the only explanation that comes with simply using the hotspot. The hardest part for me was connecting to the network. And believe me, this is all you have to do. T-Mobile home internet has a very different feeling. The speed, video quality, and audio are enhanced such that all the equipment, television, stereo, and telephone are pushed to the limit of operations. Finding 5G to me, was finding treasure.
Internet Speed Not Reliable
One moment you have good speed, the next it's too slow. Nothing ever in the middle. I do not endorse using them till they get it right with a more consistent speed.
Great change from our previous ISP
Signing up for T Mobile internet was very easy, and I had a knowledgeable customer service person who even told me they had a discount special. I am getting 760 Mbps broadband speeds most of the time. The price they quoted me is good for life. I am very pleased. I switched to T-Mobile, which has a racket going where they quote you a price for a year, and then increase the price 1 or 2 times a year, plus when it's renewal time, their "specials" are at 30% more than the previous year's. It's a pleasure to be free of our previous ISP, and I am delighted so far with the T Mobile internet.
Fast, reliable and affordable
Switched to T-mobile (no regrets). I'm getting between 175 and 250 Mbps on every device at my house. Gaming computer, streaming TV, and more importantly working from home is not a problem with the consistency of the service. Big savings and got the same speed that I was getting even when I had the up to 800 Mbps, never had a reading past 300.
Best so far
I have had other ISPs but this T-Mobile Internet service is the best I’ve had so far. I have three grandsons with a PlayStation 5 in each of their rooms plus their cell phones on the Wi-Fi and it has not crashed and it does not drag, the best Internet I’ve had so far. And I’ve had it since August, this is February, it has not failed me yet! All the other services I’ve had was well over $100 and being that I have three phones with T-Mobile. My internet is only $40. So a cheaper service or a better service wins with me.