T-Mobile 5G Home Internet Customer Reviews Summary

Customer Service

We asked BroadbandNow users to review T-Mobile 5G Home Internet based on four core attributes: Customer Service, Reliability, Speed, and Value.

BroadbandNow readers submitted 208 for T-Mobile 5G Home Internet. T-Mobile 5G Home Internet earned an average score of 3.15 out of 5.

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T-Mobile 5G Home Internet Customer Reviews

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Surprised at speed and reliability

Fred Ayers on August 18, 2023

Having dealt with cable internet and the horrible experience of price creep after the promotion had expired, I welcomed T-Mobile as a competitor. The archaic process cable uses to change or cancel by calling is over. My area does not have fiber, so before T-Mobile, it was Tether off the phone. After two months, speed exceeds or equals the competitor's offer, and as of today, has never gone down. The speed does adjust but generally is over 100 down and 75 up. By combining it with other T-Mobile offers, the monthly cost is $30!

I guess it really just depends on where you live

Jennifer on August 11, 2023

When we first got it less than a year ago it seemed fine. Everything was working without any issues. However, in the last 4 to 6 weeks it has been down more than it has been up. Says the servers are anywhere from 4 to 5 hours away from our location. However, when I spoke to customer service today, she said there’s a tower less than a quarter mile away from us. Our little tower in our home always says we have a good connection but we get download speeds of 2.0 and upload speeds of 0.09 most times. It’s becoming a major inconvenience and issue because I work from home two days a week and without having Internet obviously, I can’t work.

Exceeds my expectation so far

Gary Welch on August 08, 2023

I was skeptical of whether the T-Mobile 5G Home Internet would work in my home. While I've found excellent 5G service on my Pixel 7 in my area (near Rochester NY) on T-Mobile (as much as 1600 Mbps), the 5G at my home was usually slow, surprisingly especially the upload speed. The installation was straightforward, the best location was by an outside wall in the corner of a bedroom. The download speeds so far have typically been in the 470-500 Mbps range with some tests over 600 Mbps. Upload speeds are usually in the 55-60 Mbps range. My previous cable Internet speeds, from others, were about 360/12 Mbps. Others cost $80/mo. compared with $40 for T-Mobile, including a $10 discount because I also use them for mobile phone service. I connected the device to my existing Eero mesh router with an Ethernet cable, as I had planned. The WiFi in the T-Mobile device, surprisingly, would not accept a space in the WiFi password. I've used the password with dozens of other devices and never had that problem before. The WiFi in the device can be hidden but not turned off completely. There's no guest WiFi option. Some location-restricted services may not work with the T-Mobile device. I tried to livestream my local (Rochester NY) PBS station from the PBS website, but the site kept saying I was out of their service area, claiming that I was in Syracuse. I contacted PBS and they said that they rely on the IP for location. I talked to T-Mobile and the rep said that they use dynamic IPs because that's the way the mobile services work. He said that their mobile competitors would have the same issue. The tech support rep I talked to at T-Mobile was very helpful, even though he couldn't fix the problem. I downgraded the customer service rating because of the long wait. Also, the tech support number on the T-Mobile site was actually sales.

No Longer Happy With T-Mobile Internet Service

Lisa Griffin on July 28, 2023

I've been with T-Mobile 5G Home Internet for only 6 months, I'm no longer happy with the Internet service. It stays down more than it stays on, it's always pausing, and I can't enjoy my movies on my streaming device. Will definitely be going to another company!

I love my T-Mobile internet

Andrea on July 20, 2023

I've had T-Mobile internet for 8 months now. And I love it!! It's fast and we use multiple gadgets with no interruptions. Great value and quality. I'm so happy I got rid of that other company!! They kept nickel and diming me for years and now they won't stop trying to get me back. 30 bucks compared to 85 a month, I'll take it!!! I've been with T-Mobile for over 23 years and I'm very satisfied. And won't be leaving any time soon.

Great speeds and service when it works

Jacob on July 09, 2023

We have had T-mobile home internet for 7+ months and when it works I can at times get 100+ Mbps. However, for the last 2 months, speeds have been incredibly inconsistent. Even with a decent speed the ping and jitter are awful. With ping going at times as high as 700 ms or even worse, while jitter can go up to 200 ms. On average typical speeds would go from 20 to 50 Mbps but at times drop to not Even 1 Mbps. As a whole, if you can get good reception and consistent speeds I would recommend it. Though if you game online consistently I would recommend you go with another option or another provider with more consistent service and speeds

Great Price and Speed

P Miller on June 16, 2023

I will preface my review by stating I live in L.A. and I'm guessing speeds can vary by location. We are a 2 person household and use it for streaming movies via Chrome TV (and occasionally a laptop) and browsing the internet. We don't do any gaming. We have each been streaming movies at the same time on different TVs and have had zero issues. I switched several months ago to T-Mobile. T-Mobile was offering $50 a month for as long as I keep the service! :) The T-Mobile gateway (needed to connect) is supplied at no charge and the cost is included IN the $50 monthly fee. Speeds can and do vary (I check on occasion). The low speed has been around 40 Mbps. I just tested the speed again before this review and it was 236 Mbps on a weekday, late morning. I have been completely satisfied with the performance and price that T-Mobile has provided. It's a keeper.

Slow connection speed

Jo Salisbury on June 16, 2023

I got T-Mobile internet as I like the price. However, I rarely get enough speed to function. The only time I have fast speed is in the middle of the night. Many times it tests at 0 even though the modem says I have a good connection. I have T-Mobile phone service but not Magenta. I would keep it if I could get some connection - I don't play high-end games or stream movies, even though I would like to see movies. They never stream without buffering. I was so hopeful this would be a good fit for me.

Good at first but not anymore.

Ron Cohen on March 26, 2023

The service was pretty good for the first several months. But lately not so. I’m tired of seeing the circles on my TV w/o actually seeing what I want to watch. I’ve called several times. Each time it would work for a limited amount of time. It’s just too frustrating now. So the 30-minute phone calls to ‘Care’ don’t seem to be of any help.

Ok for internet and streaming but not for gaming

Rico on March 17, 2023

As the headline says, GREAT for streaming and the internet. Gaming that is first-person or multiplayer, NO. In some games, it lags big time or doesn't connect at all. And I know it's not the computer because I can connect via my hotspot on my phone and the games won't lag and will connect always. Thus tells me its T-Mobile.

Don’t do it

Scott on March 15, 2023

For the 14-day trial. It was mediocre, better than my phone but not great. after the 14 days are up, the signal just ain’t the same anymore. I would not recommend T-Mobile Home Internet to anybody.

T-Mobile home internet

Mark on March 15, 2023

For years I have longed for 5G home internet. Today TMobile has invited me to try the TMobile home hotspot. I never could understand what 5G really is and how it works. Now I can better understand the only explanation that comes with simply using the hotspot. The hardest part for me was connecting to the network. And believe me, this is all you have to do. T-Mobile home internet has a very different feeling. The speed, video quality, and audio are enhanced such that all the equipment, television, stereo, and telephone are pushed to the limit of operations. Finding 5G to me, was finding treasure.

Internet Speed Not Reliable

Carl on March 11, 2023

One moment you have good speed, the next it's too slow. Nothing ever in the middle. I do not endorse using them till they get it right with a more consistent speed.

Great change from our previous ISP

Joani Nelson on February 19, 2023

Signing up for T Mobile internet was very easy, and I had a knowledgeable customer service person who even told me they had a discount special. I am getting 760 Mbps broadband speeds most of the time. The price they quoted me is good for life. I am very pleased. I switched to T-Mobile, which has a racket going where they quote you a price for a year, and then increase the price 1 or 2 times a year, plus when it's renewal time, their "specials" are at 30% more than the previous year's. It's a pleasure to be free of our previous ISP, and I am delighted so far with the T Mobile internet.

Fast, reliable and affordable

Mike on February 11, 2023

Switched to T-mobile (no regrets). I'm getting between 175 and 250 Mbps on every device at my house. Gaming computer, streaming TV, and more importantly working from home is not a problem with the consistency of the service. Big savings and got the same speed that I was getting even when I had the up to 800 Mbps, never had a reading past 300.

Best so far

Frankie Ennis on February 04, 2023

I have had other ISPs but this T-Mobile Internet service is the best I’ve had so far. I have three grandsons with a PlayStation 5 in each of their rooms plus their cell phones on the Wi-Fi and it has not crashed and it does not drag, the best Internet I’ve had so far. And I’ve had it since August, this is February, it has not failed me yet! All the other services I’ve had was well over $100 and being that I have three phones with T-Mobile. My internet is only $40. So a cheaper service or a better service wins with me.

Lots of down time/slow speeds

Mark Denboer on February 01, 2023

Was promised an Internet speed of 50mbps, the best we're getting right now is between 6 and 8Mbps. Every time we call and complain we are told they are updating the tower, it seems strange that after over a year and they still don't have the towers upgraded but it's just an excuse, and several times during the day our Internet goes completely out and we have to call and have them reset it and turn it back on, this has been going on for over a year now.

It works well, but not compatible with networked homes

Henri on January 30, 2023

Loved the speed, which could be fluctuating quite a bit. Had to return it because the built-in router cannot be disabled or configured (no port forwarding, no bridging, no in-bound VPNs). If T-Mobile wants to compete with the cable ISPs, bring a device to market that simply replaces the cable modem.


Todd on January 12, 2023

I live in central VA at the time of writing. We have nothing here but a phone line, and it doesn't work. I am in the Telecomm field, just to say. Our address is literally on the cusp of not working at all on their map. There are literally no other options other than satellite internet besides using a hotspot (50mbps for $70 is the cheapest I found besides this). The 5G device is basically a big, bad, hotspot. It takes up all cell data it can and pushes out 5G to areas of this house I didn't think were possible to penetrate through. I currently have 2 bars of service but am getting 25-30 mgb/s download AND upload. It's literally unheard of where I am. Going into T-Mobile today I walked out with the "Home Internet" 5G hotspot with no service contract, unlimited data, and an EASY connection (1 power cord). $55 a month on "pre-paid", and $50 a month on auto-pay. You bring the badass little router back when you're done, no questions asked - and you're done. I couldn't be happier about this. I hope any of you with questionable internet paying WAY too MUCH to look towards this. Test your internet speed now with Ookla - Speedtest.net. I've put this in the central part of our house and have tested every room, This is 10X better than any other option we could get. Highly, HIGHLY recommended.

Consistently inconsistent!

Slow Is The Name on January 08, 2023

If you like dropped connections multiple times a day then this is the home internet service for you! Speeds are consistently good in the mornings and get throttled in the afternoons to speeds that make it almost unusable every single day! The best thing I can say about T-Mobile's home internet service is that it is cheap if you are over age 50. However, it appears you get what you pay for.