Customer reviews are an essential part of our mission to make choosing a broadband provider easy.
Our review policy is simple: be helpful, be relevant, and be specific. When writing your review, please support your rating with specific, detailed reasoning.
Before publishing, we closely cross-examine reviews for red flags associated with biased sources. Reviews featuring irrelevant statements or all-caps “rants” are removed, since they are not helpful to consumers looking for fact-based insights.
Reviews that have been considered useful, but contained bad language or content that could lead to legal issues, have been edited to display only relevant information.
More information is available on our Customer Review Policy page.
HughesNet Internet Reviews FAQ
HughesNet service has evolved quickly in recent years, with the new Gen 5 satellite launch resulting in increased speed and bandwidth for customers across their service area. The HughesNet Internet reviews shown on this page are from current HughesNet customers, and IP-verified to ensure authenticity.
HughesNet Ten 4 vs Gen 5 Reviews
The reviews shown on this page have all been collected after the Gen 5 upgrade. Of all the customers we’ve collected input from, 25.0% said they would recommend HughesNet services. That said, HughesNet is often only choice in rural areas, and thousands of addresses were unable to get broadband internet speeds before HughesNet's Gen 5 upgrade.
HughesNet Service Problems and Strengths
HughesNet reviews we’ve aggregated tend to focus on two complaints: low speeds and high prices. Unfortunately, this is true if you compare satellite Internet from HughesNet to wired fiber or cable from providers like Xfinity or Fios. However, this isn’t really a fair comparison, since satellite is mostly used as a solution for “off the grid” areas that can’t get those traditional wired services. Without satellite, the options for rural areas is generally DSL, or nothing. HughesNet reviews reflect the issues with their services fairly, but they’re really issues with rural Internet in general — not HughesNet specifically.
How Are Featured HughesNet Reviews Sourced and Validated?
We filter HughesNet reviews submitted to us to remove those that are offensive, incomprehensible, or fail to provide useful information for potential HughesNet customers. We only show reviews that include specific information to back up the star rating left by the reviewer. All HughesNet reviews shown here are customer reviews, and do not represent an expert or scientific analysis of HughesNet speeds, pricing, and services.