HughesNet Internet Customer Reviews
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We've had issues with HughesNet being slow since we signed up. We rarely both call tech support though, because the answer is always the same. They tell us to buy a plan with more data so it won't be "throttled" down when we hit our data limit. We are a household of two adults who don't stream movies. We're just using the internet and occasionally streaming music. The only positive about HughesNet is that it almost never goes down, which our previous provider did. Unfortunately, we live in an isolated area where high-speed cable internet is not an option.
We just had our installation done and the technician that came out was really great, sometimes it can be weird or awkward having some random person in your home but he was really professional but friendly and courteous as well, he made sure we were up and running before he left it was a really great experience.
Not reliable. Not fast.
Upgraded to the most expensive plan, have called them multiple times, and still have the worst internet I’ve ever had. It’s nearly impossible to watch TV at night. I upgraded my phone plan to unlimited cellular so I can at least use my phone for internet access. Can’t wait for this next year to be over so I can cancel this 2-year contract. It was our only option for internet otherwise I would have used someone else.
Mbps Speed is no good for streaming
I recently upgraded my GB data from 10GB to 30GB in order to have enough to stream movies on Paramount Plus. As I was informed by HughesNet the 25Mbps they quote could go to 3Mbps if I used up all my GB data. The truth was in the evenings /night the Mpbs would drop as low as 1.4 Mbps and my movie would pause for 10 min or more then run for one or two min and pause again. After multiple phone calls and troubleshooting by HughesNet, I decided their Mbps would never be constant enough even for 10 Mbps. I was originally led to believe my monthly bill would be prorated and I would receive a partial refund but had to pay the full $120 cancellation fee. But when I canceled 2 days after my billing date they refused to prorate it.
Finally have real internet
After years of limited internet via our phone line because of our rural location, I called HughesNet. I had heard they were prohibitively expensive but in actuality - their costs were comparable to what I was paying for a download speed of less than 5. We always had to turn other devices to airplane mode to watch a movie. Mark G was the tech that did our install and he was fabulous and very efficient. I now have a download speed of 44 (they promised me 25 and exceeded expectations) and an upload speed between 2-3 (it was less than one prior). The satellite is unobtrusive - or perhaps I am so thrilled with what it has provided I don't care if it is lawn art. We are SUPER happy with this service and again, the cost is the same as what I paid for a landline with horrid access.
I was experiencing buffering problems but the customer service representative solved the problem by switching channels and I appreciate his service as a representative. Thank you.
Slow. I knew this coming in and I built a house where no services for decent "modern" internet exist. I have to use my hotspot from Verizon to do anything work-related except read email or read a web page. Anything that needs speed--forget it. If it weren't for customer service, it would be a 2.
Not worth the hassle
I have very limited internet options at my new house. The previous owners had a HughesNet dish already set up so I gave them a call. After speaking to a customer service rep who assured me my plan would be good enough to stream SlingTv and Netflix, I signed up. Right away I had issues with speed. Someone came out to check the dish and connection, claiming it all looked good, but I still do not get the speeds I was promised. I ended up buying more data for my phone and use the hotspot feature for all of my internet needs. Still paying that HughesNet bill though. If they could get rid of the two year contract, it would be a much better experience. According to some reviews, it works great for people. That has not been my experience and I find it very disappointing this company can not think more of its customers.
Buffer net Gen5
Best video quality available on YouTube (with buffering) 240p. Disney+ won't even try, gives buffering error code, and gives up. Works great for the phones though! No problems surfing the web. The $4500 that the other provider quoted me to run a line to my house is actually not sounding so bad anymore.
Excessive repair charges
We suffered two hurricanes in our area just 6 weeks apart. We suffered damage from both. We were without power for 3 weeks. Once power was back on, I scheduled repair service. I was never told that acts of nature aren’t covered nor that there would or could be costs to repair. Two different technicians were sent out to repair equipment that was damaged. The end result repairs cost us $1400. I then canceled service with Hughesnet because we could no longer trust the company to be upfront with us about their service. If this company had explained the possibility of these charges, I would have canceled service with a lower charge of $355. Way more cost effective than excessive charges of $1400. We cannot afford to reestablish internet service right now. But for the future I will never use Hughesnet again.
Excellent internet service
It is an excellent experience to have Hughesnet at home
It works great, except when it rains.
Poor Speed, difficult to get help
Internet speed is not consistent. Most of the time the connection is minimal at best. Once in a while, the speed works as promised. This is all prior to when the high-speed data plan is exhausted. Once the data runs out, the connection is near impossible. I have spent way too much time trying to get through their customer service by phone and via text. The bills keep coming but not the service we are paying for. If you have another provider, check them out before going with HughesNet.
Absolutely only internet option available at service location
Customer service is great, everyone is friendly and helpful. However, satellite internet is exactly what you would imagine. Nonexistent on cloudy days much less rainy or stormy weather. Of course, it would be nice to have access to the internet to receive weather updates during severe weather. We were told when signed "the contract" that satellites still received signal just fine during stormy weather. Sometimes even sunny days there is reception issues-I believe they blame it on solar flares? I would compare it to slow broadband on good days and dial-up (if it's working at all) on bad days. It is definitely not worth the price but unfortunately, we have no other option at this service site, not even a landline.
Switched to HughesNet
I got HughesNet about 3 months ago. Vast improvement compared to our old ISP, though still usually cannot connect to Amazon Prime.
Excellent customer service
I've never have had satellite internet before. Unfortunately, after I had Hughesnet installed, I figured out very quickly that was not for me. They do NOT have a 30 day grace period but their customer service was absolutely amazing, especially Josh. I let them know that satellite just doesn't work for what I need and they were able to release me from my contract . I would recommend them to anyone looking for great customer service. Keep in mind though that they typically don't have any trial period, the early termination fee starts at install.
If you love buffering....
Then you'll love Hughes Gen 5! I am a current customer waiting for my contract to be up. Have NEVER received the speed promised. Cannot watch anything without buffering.
Slow to no Internet. I called several times to complain about slow internet, only to get a quote for a higher price rate. Finally cancelled the service but I was charged a $300 cancellation fee. Currently being harassed on a daily basis by phone & emails. Horrible service.
Mr. Wayne Sirois came to our house to set-up HughesNet for us. I would recommend his work to everyone, very mannerly and polite. He was fast and courteous. I highly recommend his work
Poor on line speed
When I talked to salesperson, I told them that I was unhappy with my current Internet service. The salesperson told me this would be great for streaming movies. When I tried to use it I ran out of data. When you call customer service they try to sell you more data. Truth be told even if you got there best data program, you still couldn't stream movies very many times. This whole program is set up to tell you this system will do anything you ask them for, then when you are trying to quite service, you have to pay a huge disconnect fee. I am totally dissatisfied but am stuck with a system that is worse than dialup. Do yourself a favor and stay away. Can't wait until I can get out from under this useless contract.
Fails 100% at providing signal
I can watch tv in 3 minute intervals and then it buffers for 20 minutes. There is never a good time for signal. But they want 500.00 to cancel.
Need to be reported to Better Business Bureau
Terrible service. Internet went out. Took a week to get a service call. Unacceptable. Have you on the hook with bogus contract. In order to return their equipment, you have to pay someone to take down the radio off the roof or do it yourself, or they charge you AGAIN. Worst experience ever. Service is same as a cell phone service but worse!
This stuff just doesn't work, we were told we would get 25Mbps and I can’t even get 900Kbs. I use my data to watch YouTube if I use the WiFi I have to watch it in 144p. My 1 bar Lte is better then full bar WiFi. My family can’t even watch a movie on directv we have to plan one day ahead to record so we can watch it the next day.
Poor service and no help
We also could not get any other service. We called and they came quickly, did some meter test and sold us a package that seemed like a good deal. They assured us that the signal was strong. Our service is terrible! Slow! Capped all the time and we never watch movies or stream. We called and they told me they would send instructions how to self check. It did not help. The local office is always closed and no one answers the number. Every time I call the help line they say they are checking and the. Come back online and say our reception is great. It is not! If you call them, ask for a trial period. Hook up the internet and see if you get a sustained signal or a signal that goes more than 20 feet from the dish. Check it out before you sign anything. I am not sure we can wait until our contract expires. This service is so below par!
Not a speedy or reliable service!
I just moved from Memphis to Big Sandy, and the internet service is pretty bad! It seems to do okay during the day, but at night or very early morning, the page keeps going around and around - trying to load (haven't figured that one out yet)! Videos hesitate every three to five seconds, though at times, I have no problems. I may keep it until my contract is up, then I'm definitely going to try something new/better.
Our modem/router went out randomly a couple of days ago...the power and internet lights were on but none others. We called the first night and the customer service rep wasn’t very helpful...Ran a few tests and said a technician needed to come out for $125. We weren’t ready to pay that so we tried a few more things but it still wasn’t connecting to the internet. We called again the next night, got a very helpful customer service rep. He ran a few tests, had us try different things on multiple devices but still no luck, we needed the $125 service tech to come out. However, the customer service rep was able to waive the fee and even got the technician scheduled the next day to come out! After reading all about HughesNet's horrible reviews, I was expecting the worst but it was actually turned out really great!
24 months commitment trap
PROS: They want to help you but they are helpless to increase speed. The only thing they can offer is to increase your 10GB quota as a gift for not leaving them but remember there are good unlimited plans in the market. Good during a natural disaster because it connects via satellite. CONS: 24 months contract which is not mentioned during the initial purchase/installation process. You will be charged $400 for early termination. There's also a 10GB quota limit and then speeds slowed. Not good for Internet-based TV.
Decent Speed / Bad Support
Don't know what other reviewers expect with Sat broadband and speed. Though not at speeds of cable, the speed is okay for rural, no ISP areas. We work from home in the IT field and the service suffices for our needs. Performing speed tests from time to time, we average around 25 - 30mbps down, 2 - 5mbps up. We also have their voice service. Being that we do work from home, we have 2 services here, and both have the same 50GB/month and voice (2 lines) to conduct customer calls with. Now, the fun. We've had issues with the phone of 1 service from the get-go. We've tried different wires, sets, etc but the calls keep dropping. We've called HughesNet multiple times to get it fixed. Each time they ask and tell us the absolute worst we've ever heard (phones not supported if using jacks, etc). The last time we called, the agent on the call rebooted the 2nd service we have here, interrupting things we were doing for our customer. Honestly, they are okay as long as you DO NOT need their customer service. We are seriously just using them until someone else better comes along. They really do have decent services, just their customer service needs to be completely overhauled.
My HughesNet Experience
You guys are the greatest! Not only are you one of the only high speed internet/satellite providers that offers coverage in my area, you guys provide a fairly good price for families like mine who have low income at the present time who can't afford way overpriced rates that alot of other high- speed internet networks charge, that only the wealthy can afford. You guys are a blessing & I hope we are always able to continue to afford HughesNet forever because you are by far my favorite & number one choice.
Download speeds are pretty good, but the latency well exceeds 850ms. Anything over 100ms is too high. This means that you will get buffering while streaming. I was not told this when I signed up. I would recommend that you get Hughes only if there is absolutely no alternative, no DSL, no cable or any other service. On a positive note, I found customer service to be courteous, friendly and accommodating.
I LOVE Hughesnet!!
Got my wifi installed in 2 days from the date I ordered it. Fabulous customer service, very courteous & polite technician. Fast speed. I'm very satisfied with my HughesNet!
Perfect for me
I have read many of the reviews and have had the service for well over 2 years. I never had an issue and can watch video perfectly. I have also noticed some of these reviews when HughesNet has never priced things the way many in here have claimed. I have paid $52 for two years on a 10 GIG plan. I have watched tons of videos and never had any buffering, at all. Never had a problem.
Hughesnet is the best
I have been reading the bad reviews on this website. First of all, Hughes does not bill people $150 when most plans are $84.98 for a 20 Gig Plan. Someone posted a 20 Gig was $150. Some others have posted made claims that are totally fictitious. These are clearly not Hughesnet customers. Yes, sometimes you might get a $99 lease setup fee as of last year. The only way you will pay $150 is if you have a $99 setup fee on the promotion. Hughesnet goes by Promotion to Promotion and none of the agents has the ability to go against the promotion. Not to mention, Hughesnet is not in competition with other companies in your area. You are not obligated for service because if you fail the required Credit check then you are not obligated to have the service. I am posting this response because quite a few of these people have never had the service. For the record. I am an employee.
It's a good provider if you live in the extreme rural area but they only throttle it to 1mbps not 1 to 3mbps
Feel bad I left a bad review before...my bad...was using it wrong!
I feel bad because I left a bad review...turns out I was not using it correctly...I was not on the Gen 5 address. Very frustrating...then I figured it out...very fast speeds for Facebook..and I also like to play Euchre on Facebook. Experience has been great! Also much more affordable than what we had before.
My experience with HughesNet was not pleasant. I was told it was ok for online gaming. It's not even ok for Netflix or a cell phone. Not good for a gamer. We live in rural West Tennessee and I ask specifically if HughesNet would be faster enough for an online gamer and the salesman assured me it would be. Might be slower at certain times he said. My experience was it buffered Netflix movies so much you couldn't keep interest. A kindle and cell phone were the same, about like dial-up service.
Finally - Internet and VoIP That Works Where We Live
We live in the sticks. After being with Verizon for many years, we have very low internet expectations. We don't stream anything that doesn't come out of a faucet. We just want to use email, browse the web, and have a VoIP phone service that works. Verizon was ok for a few years, but with each change in technology our signal got weaker/slower. Then, early in 2008 our cell phones suddenly became almost useless, and the Home Fusion was not much better than dial-up speeds. We switched to HughesNet Gen5. Installation only took about an hour. The technician set everything up and was gone. We bought a limited data plan, but when we run over the service still works, it just gets slower. Here's where our experience with Verizon pays off. Even the slowest upload/download speeds provided by HughesNet are more than double what we were able to get from Verizon. If you live in town and have more options, there may be something better. Where the only options are cellular or satellite HughesNet Gen5 gets a big THUMBS UP from us.
Amazing Customer Service
Customer Service is one of the best thing HughesNet has to offer.
HughesNet is great!
Everyone is saying it sucks. But I’ve had it for like two weeks and it loads Netflix, youtube etc. Idk how it works when it’s rainy but mines been working good. We only pay $65 for unlimited.
HughesNet is a decent service when you don't have ground-based internet available. The data caps can be an issue for people but the data is enough for me. I don't stream and I have all of my devices set to not use data unknowingly so the data lasts the entire month for me. I also don't leave my modem on when I'm not using the service. I unplug it. My speeds are great, exceeding their advertised speeds by a good amount, though I know they aren't great for everyone. The built-in WiFi is no frills but it works well and has decent range. I choose to use my own router with the service though. Their phone customer service ranges from adequate to terrible, with it leaning toward the latter for most. The support through their support community, however, is very good. Much better than phone, chat or email. Overall, it's a decent service. If you have ground-based service available, like cable or fiber, definitely go with that, but if you don't and you can get by without a lot of streaming, HughesNet may work for you. It does for me. I've been a HughesNet customer for 13.5 years.
Hughes Is a good Service
HughesNet has been a good service since I have been with them for the past 7 months. I only had to talk with Customer Service once and they talked to me like I knew what she was talking about and ended the conversation. In reality, I have no idea what happened. Speed is good at times, but the past month of May I have noticed that my computer has been very slow and internet was sluggish opening sites. And during these issues noticed that my lights on my modem have been going on and off instead of staying on. Overall they are ok.
Snail speed internet
We have HughesNet service and it is slower than dial-up. We have been downloading a game of 58 MB for 2 days now and it only finished up to 29 MB. I would not recommend this internet service to anyone. I can't wait till we are out of contract with this company. Customer service is good but they have poor internet service.
Very happy with the customer service I received from Hughes Net!
Honestly, it's Satellite Internet. Let's be real, it's no fiber optics, or Cable, but in my area, it gets the job done. Was told online games wouldn't work when I ordered, I said okay and didn't think any of it. Was told that they maximize your bandwidth, and I use about .5 gig's for every hour I stream any Netflix. I get on average anywhere from 20-35Mbps download, and 2-5 upload. They have done me good so far.
Decent Internet for poorly covered areas
Decent Internet with surprisingly fast download speeds albeit with high latencies. Pages and streaming very slow to get started but once they start, good speed is held. Upload speeds good enough, though slow. Due to high latency, VPN usage is almost useless.
HughesNet-Not so Bad
I was worried about HughesNet reading the poor reviews. I've had it a little over two weeks, through some of the worst weather in memory, and it has been steady. No breaks in service. Speeds consistently around 20-25 Mbps and most importantly, everything has been constant. Recommended if it's your best option. One million times better than AT&T DSL.
The good news, if you use HughesNet between 2am and 8am you could be pleased with their service. The bad news, during peak usage hours of 6pm and 11pm, you will be very frustrated as either they throttle speed to 1.6 Mbps (nowhere near 25 Mbps advertised) or the Gen 5 satellite cannot handle the traffic congestion. I switched from another provider to HughesNet because my previous provider was so expensive. However the service was super fast. There are more choices for rural wireless internet coming every few months and I will be watching for a better internet service provider.
Don't get it (online gamers)
If you're looking to play online, it won't happen. The internet is fine, everything works on it but the latency (ping) its gonna be crazy bad which means you're gonna lag like crazy.
Hughes upgraded to Gen5 and its fast
Hughes upgraded to Gen5 and its fast. Hughes really hits the bar now. I used to hate hughes but now it is fast. I shut off Directv and watch netflix only now
What good service ,here on time. Annd done on time.
Very curtis very and help ful. Thank you for such fast service.
Always works unless there is bad weather. If you use lots of social media or watch a lot of videos you will most always run out of data. When you do, web pages and email still works well normally. Token packages are available for additional data in a variety of price ranges.
Good and fast, but not enough download capacity
I am very pleased with HughesNet except that we are limited to 15GB of daytime download per month. That's not nearly enough if you want to do more than email and browsing.
It's all I could get
They have been great though I would tell anyone
We have had nothing but excellent internet service with HughesNet
If satellite Internet is all you can get where you can live, then I highly recommend HughesNet than any other!
About Our HughesNet Customer Reviews
25.0 percent of our HughesNet customer reviews are positive. So what do customers like — and don’t like — about HughesNet? Given that HughesNet is a satellite internet provider, it’s not a huge surprise to see that some of our reviewers take issues with HughesNet’s real-world speeds, data caps, and throttling. The fact is, even the best satellite internet providers have their limitations, at least relative to wired competitors like cable or fiber internet. Where HughesNet shines is in its pricing, its deals, and its wide service area. HughesNet is an option in places where other ISPs simply can’t be found.