Expert Overview of Rise Broadband‘s Services
Rise Broadband is a Fixed Wireless broadband provider started in 2015 with the acquisition of Internet America. They offer both residential and business Internet plans in Texas, Illinois, Colorado, and 44 other states. Thanks to the flexibility of fixed wireless as a technology, Rise Broadband has a wide coverage area including a population of 19.4 million. The company is based in Dallas, Texas. It is a common choice for business services due to the flexibility of advanced fixed wireless networking. Their residential services are popular with customers frustrated by traditional cable.
Rise Broadband Fixed Wireless Technology
Fixed wireless technology like that offered by Rise Broadband is frequently confused with other wireless technologies like LTE, satellite, and Wi-Fi. In fact, it’s a different type of network entirely. Fixed wireless is very similar to traditional wired connections like cable or fiber in many ways: mainly, that the connection originates at a Rise Broadband access point within a few miles of the subscriber. This point connects to the internet via a terrestrial backhaul connection, unlike satellite Internet which relays signal all the way to space and back. Rather than bridging the “last mile” to customers via a cable, Rise Broadband uses focussed point-to-point wireless devices. Unlike LTE, these are pointed directly at a subscriber rather than “broadcasting” in a general direction. This results in a concentrated signal that can easily rival cable and fiber with gigabit speeds. The benefit of a Rise Broadband setup is that service is very flexible — anyone with line of site to a Rise Broadband access point can get service relatively quickly without the need to install expensive cable. This type of network is favored by large multi-location companies since they can quickly and easily install direct connections between sites as well as connect to data centers in the area.
Rise Broadband Ratings
4,690 IP-verified current Rise Broadband customers have rated the company through BroadbandNow, with 39.6 percent of customers assigning them a positive rating.
Rise Broadband Ownership and Corporate Structure
Rise Broadband’s parent company is JAB Wireless, Inc., a telecom corporation focused on the wireless connectivity space. The company’s residential and business fixed wireless services are all under the “Rise” brand name as of 2021, having been changed from the previous brand names in 2015. Rise services were formerly sold under a variety of names including Skybeam, Digis, and Prairie iNet.
Rise Broadband Availability
As a fixed wireless provider, one of the key strengths of Rise Broadband is their wide availability and the ease of setting up service at new subscriber addresses. While wired service requires the installation of expensive cables and dealing with the legal issues of access poles and street space needed to do so, Rise only needs line of sight from one of their many access points, and a place on the subscriber’s building to install a reception device. This also makes it comparatively straightforward to install complex multi-site business broadband networks for large companies and corporations, again so long as those building are within a few miles’ line of sight to one another for installing relay devices.
Rise Broadband Customer Service
Rise Broadband has three main departments for handling customer service inquiries — general customer care, technical support, and sales. In order to cut down on your wait time, it is recommended to call the department that most corresponds to your inquiry.
General support calls should go to Rise’s main customer support line, (844) 816-9149. Those looking to cancel service can call Rise Broadband’s cancellation department at (844) 837-2262. Rise Broadband’s technical support number is (877) 910-6207. Business customers can either call a Rise Broadband small business specialist at (844) 762-7473, or use the live chat feature on risebroadband.com/small-business/small-business-support.