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How to Order and Install Internet Service

Once you’ve compared providers and chosen a plan, the final step is to actually order and install service.

There are three ways to order internet service:

  1. Over the phone
  2. Online
  3. In person

Advantages of Buying Internet Over the Phone

Even in 2018, ordering Internet service over the phone is still the most common way people get connected. The reason is that it’s often unclear exactly which packages are available at your address, and whether or not special wiring installation will be needed.

When you order Internet service on the phone, you can expect a follow-up email with a contract to confirm your order. With month-to-month Internet plans, the contract is often less formal and is included in your account when you create a customer account.

Advantages of Buying Internet Online

Purchasing online is increasingly becoming an option for the larger providers. The main advantage of ordering online is that you can pick exactly which plan you want on the provider website and avoid talking to a sales person before you’ve selected the product.

However, some providers will require you to call them after you place an order. In these cases, the only purpose the online order serves is to record your name and address with proper spelling. In most cases, you have to confirm the purchase with a live person on the phone before they’ll schedule an installation or turn on the service.

Advantages of Buying Internet in Person

Buying Internet service in person is an option, assuming you’re in an area that has a storefront for the provider you want. Not all providers have physical storefronts, and they tend to only be in larger metro areas. (Some smaller providers like MetroNet are an exception to this rule.)

The advantage of buying in person is that you can talk face-to-face and ask questions about the service with a trained representative. It’s also a good choice if you want to install your own WiFi, but don’t want to wait for them to mail the router to you.

How to Install Internet Service

man using WiFi at home
Be prepared to spend the better part of an afternoon getting Internet service installed and WiFi working properly.

There are three ways of getting Internet service installed so you can connect to Wi-Fi and start using it:

  1. Professional installation
  2. Self-install kits
  3. Self-installation with own equipment

How to Order and Prepare for a Professional Cable Installation

When you schedule a cable installation, the company will have their own unique process and instructions for picking the time and coordinating with the installer. Here are a few general tips that apply across the board:

  1. Schedule at least two hours more time than you’re quoted, In case the installer is late or needs more time to complete the job.
  2. Move large furniture items away from the wall around where any TVs will be installed.
  3. Be sure to test and confirm service is working smoothly and meeting the download speed of your plan before the technician leaves.

How to Use a Self-Install Kit

Self-install kits are an easy way for Internet-only customers to avoid installation fees. (For TV customers, we recommend just having a professional do it.)

Self-install kits aren’t as difficult to use as you might think. You can expect the receive a box that contains:

  • A modem
  • A router
  • Ethernet cables
  • Coaxial cables
  • Step-by-step instructions

In most cases, it’s as simple as plugging in the devices and turning them on. Providers will offer support over the phone if you run into any issues.

How to Self-Install Your Own Equipment

Customers who use their own modem and router should follow these steps:

  1. Connect modem to coaxial or phone jack.
  2. Plug in modem power cord.
  3. Connect router to modem with ethernet cable.
  4. Plug router power cord into wall socket.
  5. Call the provider tech support number and give them your modem MAC address so they can turn on service.

The important part here is that you have the equipment plugged in and ready before calling your provider’s tech support number. They should be able to turn on service using the MAC address to identify your device.

How to Confirm Your Cable Contract

Every provider has a different process for handling service contracts. Many providers currently offer contract-free services, so you only have to agree to basic terms and conditions when making your online account in order to get online.

When you sign up over the phone or online, you can expect to have the contract emailed to you, or to sign an e-contract through their website. When you sign up in person, they should be able to produce a paper or digital contract on the spot.

Don’t Forget the Satisfaction Guarantee

Last but not least: don’t forget to thoroughly test your Internet service right away.

The majority of Internet providers offer satisfaction guarantees for the first 15 days or so. If you find that the service isn’t quite as good as you like, you can still cancel for free during the agreed-upon period. If you wait a few months, however, you can be stuck with an early termination fee.

Keep in mind that it’s normal for the download speed you get over WiFi to be 15–25% lower than the maximum speed the plan offers. This is usually caused by signal degradation over Wi-Fi, and can be remedied by connection your main computer or streaming TV directly to the router with ethernet.

Trouble with your WiFi after installing service? See our troubleshooting guides in the menu for assistance troubleshooting common WiFi issues or securing your home network.

  • Author: BroadbandNow Team
  • Last updated: 7/16/2018

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