Overview of T-Mobile Home Internet
T-Mobile Home Internet is a fixed wireless service powered by T-Mobile’s 5G network. While it’s a new service, T-Mobile has quickly emerged as a competitor in the residential mobile internet space as its network is available in rural areas and is rapidly expanding. T-Mobile stays true to its “Un-carrier” movement by offering one plan with unlimited data and speed.
T-Mobile Home Internet Availability
T-Mobile’s dedicated home internet service is only available in cities and towns with access to its 5G network. Currently, over 30 million households have access to it, making them the most available 5G home internet provider — despite them also being the newest.
T-Mobile Internet Network and Speed
T-Mobile uses a tiered system to establish its 5G network. Fast, widespread availability is made possible by first deploying Extended Range 5G via a low-band spectrum (600 MHz). Next, or almost simultaneously, Ultra Capacity 5G is deployed using mid-band frequency (2.5 GHz), which offers a shorter reach than low-band frequencies, yet at nearly three times faster speed. With the recent purchase of C-Band (40 MHz spectrum), customers in cities and suburban areas will receive a significant boost in speed once deployed to supplement the existing network.
While it’s advertised to work on a 5G network, T-Mobile’s home internet service utilizes the company’s 4G LTE when 5G is not available. That being said, internet speeds are not as high as expected for 5G since it can reach up to 10 Gbps. T-Mobile’s network typically delivers speed around 100 Mbps or more due to the use of low- and mid-band frequencies. Although it is not rare to see speeds around 25 Mbps at certain times, this is expected to improve as the Ultra Capacity 5G networks develop overtime. The goal is to have their full-spectrum 5G network available to 99 percent of the United States by 2027.
T-Mobile Home Internet Plan Details and Price
There are no speed restrictions or tiered plans with different speeds with T-Mobile’s Home Internet — there is only one plan. As speeds are expected to increase while the network is still growing, customers can receive the fastest speeds available in their area for one standard price, which is $50 a month with autopay. Prices will not increase after a promotional period or when faster speeds are available near you.
Pricewise, T-Mobile offers one of the best plans in the residential internet space. No other provider, especially fellow fixed wireless internet providers, offers a contract-free, unlimited data plan without speed limits. On top of that, there are no additional costs for installation or equipment rental.
T-Mobile Home Internet Data Caps
Data caps are also nonexistent with T-Mobile Home Internet. Neither soft data caps nor hard data caps are enforced, allowing you to browse, stream, and download as much as you want without worrying about a data limit.
T-Mobile Home Internet Installation and Equipment Fees
T-Mobile does not charge an installation fee or monthly equipment rental fee for its home internet service. There isn’t a charge to have the gateway (router and modem combo) shipped to you either.
Does T-Mobile Offer TV Packages?
T-Mobile doesn’t currently offer any bundle packages that include TV. The short-lived TVision, T-Mobile’s former TV service, is being replaced with YouTube TV and/or Philo. T-Mobile customers get $10 off YouTube TV or Philo each month for as long as they continue service with T-Mobile. Cord-cutters, especially current YouTube TV subscribers, can take advantage of this discount and the TVision hub, T-Mobile’s streaming device. The TVision hub at $50 is similarly priced as a mid-level, HD streaming device, yet offers 4K HDR, a voice remote, access to over 8,000 apps, and Bluetooth capabilities.
T-Mobile Home Internet Customer Service
The T-Mobile Home Internet customer service team is available 24/7. The fastest way to contact the team is by phone at 1-844-275-9310. Be sure you’ve completed the following troubleshooting steps before calling:
- Use the ON/OFF switch on the back of the gateway to restart the device. Simply turn the device off, wait for each light to turn off on the gateway’s interface, then turn the device back on.
- Ensure your gateway is in the best place it can be in your home. The T-Mobile Home Internet app can help by showing your signal strength as you test new placements. Be sure your gateway is placed somewhere central to your internet-connecting devices while also receiving decent signal strength.
- Connect a problem device directly to the gateway via Ethernet to rule out whether your Wi-Fi is experiencing issues.
Turn off firewalls, antivirus software, and VPNs — these software are often the cause of a slow or frequently disconnecting internet connection.