Internet Providers in Astoria, New York

Our service was working THEN we received a message from Spectrum that our modem was "out of date" and should be replaced. They would send it free of charge. Every time we changed any service, we have had issues with outages and long phone wait times to diagnose and remedy. So they offered a $50 install charge. My wife went with it. The tech came and took two hours to get the service working with my assistance. Literally 15min. after he left, the entire internet went off. I could not restore it with reboots so we had to schedule another appointment. The second tech said "you have no internet" and I can not help you - you have to call for a new service. We would not let him leave and after calling and finding out that we indeed are paying for internet, he spent three hours finally figuring out that an older phone modem was kicking us off the system. So after MUCH FRUSTRATION and FIVE hours of dealing with techs in our home, we got the service restored. In all fairness, we felt cheated to have to pay $50 for such expert installation. But when we complained, we were met with bold opposition from "customer service" saying it was not an installation but an activation charge. I do have to say the techs were very nice and amiable - the supervision left us quite dismayed.

Called RCN and immediately was told that since I had been RCN customer, they wanted to do what they could to get my business back. Customer service rep was funny, efficient and knowledgeable. He was able to deliver a great package that was $40 a month less than others. In addition to that, the technology used by RCN is cutting edge, unlike the others who use old technology. I’m now able to record 6 shows at once, store 1TB of entertainment and streaming shows while being on my iPad or smartphones are all consistently fast and reliable. I’m able to watch, pause and record shows from the slave boxes in the bedrooms. I couldn’t be happier with the reliability, speed and overall value of RCN. Highly Recommend RCN.