Expert Overview of Suddenlink‘s Services
Suddenlink is a cable Internet provider offering service throughout Texas, West Virginia, Louisiana, and 14 other states. Their cable internet, digital voice, and TV services are available to a population of 5.9 million as of 2021. The cable technology used to deliver Suddenlink service is known for being significantly faster and more performant than older DSL lines, although it isn’t as fast as true fiber service. However, Suddenlink does offer fiber in select areas, and their Hybrid Fiber-Coaxial network structure only uses coaxial in the “last mile” to a subscriber address, resulting in overall high performance for residential customers.
Like Optimum, Suddenlink has been acquired by Altice, but is still marketed and sold under the Suddenlink brand name.
As a brand within the Altice USA corporation, Suddenlink offers:
- Residential and business broadband Internet
- Residential and business television service
- Residential and business digital voice service
- Targeted TV and online advertising for business customers
Suddenlink Network Structure
Suddenlink is a cable provider, meaning that the “last mile” of their broadband services are delivered via coaxial cable networks. These networks were designed and installed for cable TV purposes, and have since been adapted by cable companies like Suddenlink to carry digital data as well.
In many areas, Suddenlink outperforms the average speeds for cable networks by building fiber lines in close proximity to subscriber addresses. This is known as “Hybrid Fiber-Coaxial,” or “Fiber to the Node,” meaning that data flows over much faster fiber optic lines and only switches to coaxial within a subscriber’s neighborhood. Coaxial can carry much higher bandwidth than some other broadband technologies like DSL or satellite, but is still a “bottleneck” on service speed compared to fiber.
Suddenlink Ownership Structure
Altice has been owned by Altice since 2012 through their Altice USA operations, although it is still marketed and sold to customers under the original Suddenlink brand identity.
Suddenlink Reviews and Ratings
Using IP-Verification, BroadbandNow collects verified user reviews and ratings for Suddenlink services. As of 2021, we’ve gathered 9,650 Suddenlink reviews. The provider has a 48.5 percent positive rating among those reviewers, as opposed to the 48.4 percent industry average rating.
Suddenlink is available virtually nationwide with coverage in states in the southeast, midwest, west, and west coast areas, including Texas, West Virginia, Louisiana, and 14 other states. Amarillo and Charleston are among the major metro areas served by Suddenlink in these regions. Suddenlink also offers fiber coverage within their greater service area, although fiber service is mostly focussed on business customers and is not as widely available.