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5G Home: When it works, it works well. Reliability just isn't there yet.
The first month was impressive. I consistently got 300mbps+ down and 20mbps+ up and it was very reliable. But, for the past week, it's been atrocious. It's laggy, sites timeout out or take several seconds or more to load and the internet connection drops completely at least 2-3 times per day. For the price (I'm on Verizon unlimited so only pay $25) I'm willing to put up with some glitches as 5G Home is rolled out. But, reliability is a big concern for me, since I also need a VPN connection for a week. I'm 2 months into the service and would only recommend this to someone willing to put up with inconsistent performance and losing connectivity multiple times per day. When it works, it works well. But, it's only working well about 80% of the time for me now. I'm not alone in this, as I've read postings on Reddit's Verizon forum stating the same issues over the past couple of weeks. Your mileage may vary.
The value that you get from the bundle that Verizon is currently offering is amazing. Obviously, this is because they are being pressured by competition from other ISPs that are moving into my area. I have a 200Mbps up/down plan and regularly exceed that by 50Mbps+. That said, I have had general connectivity issues about once a week from day one (6 yr client) which requires a modem reboot. So while the sweet interweb's feed is all underground and weather doesn't affect the link, the connection fails often mid-meeting because of a butterfly flapped wings in Europe (some high bandwidth cisco switch needed a run config upgrade). When it is on, it is good and the price is amazing too.
Gonna be sad to see it go
We have had a great experience with Verizon even with many devices on at once, we have not had any issues. Great customer service, but moving soon to Martinsburg WV and it is not available so I guess we are stuck with a sub-par provider. Kinda sad, we're spoiled.
Dependable internet service
We have been a residential phone and DSL service customer of Verizon for over a year now. We have recently moved due to the cost of reaching close to $300 per month. We now pay close to $100 per month. That includes the phone, internet, and a line maintenance agreement that includes the line inside the house that Verizon does not cover. We started having issues with our phone line becoming noisy with static and the internet would disconnect and reconnect especially in wet weather. We “dealt” with it until the point where it was out more than it was on and we used all of our mobile data to get internet here at home. I called customer service and was scheduled to have a tech come and see if the problem could be located and corrected. He found that the drop line from the pole to the house was corroded and one of the wires inside was actually broken. He redid the drop line and renewed the line in the house itself. The connection has been stable ever since.
Do not use this provider
Verizon has great customer support, but everything else about it is bad. It could be that I live in an area Verizon isn't equipped with, but my internet is slow and very unreliable. I would recommend people who live in a suburban or rural area to not get Verizon and choose another provider
Verizon DSL slower than dial-up and less reliable
It is 2019 and I have had Verizon DSL for 10 years. It has always been sporadic in its speed and now it is less reliable than ever. When it works it is fine, not great. But when it doesn't work, it is horrible. Often I cannot connect even to the simplest web page. I reboot my modem, and still cannot connect. Getting my email takes several tries, and web pages are frequently unavailable. Not worth the cost.
Never Ever Works
My wifi works, MAYBE, 25% of the time. Essentially they admitted to slowing service intentionally, so the router I bought 3 years ago, needs to be replaced. They are basically stealing from me, as they're my only option in the area, and have no intention of fixing it. Ever played that game Monopoly? Verizon= the big bad business who gets to charge whatever they want, all while screwing over customers without a thought. So frustrated. So disappointed. This is why I switched cell service (consumer cellular ppl! ) and I cant qant for the day they go bankrupt.
there are other options and they are more serious and are responsible
waste of time
verizon fios 200/200 is false
you never get 200/200 even on speed testing website. you get 50-120 max. Furthermore, many regular websites have very slow download speeds to a crawl (compared to other networks, it's not the website fault) the major websites like netflix have decent speeds. i don't know if they are applying the fast lane/ slow lane they have campaigned so much for with their intrument ajit pai. this isn't meant to be political. it's just the truth
I'm not mad, just highly disappointed.
I've been a customer for years. Since 2004. In the past year I've had weeks where it wouldn't have service at all, complete service drops multiple times a day, or even an hour to the point where I have to use my mobile hotspot for atleast decent internet. Download speeds, I may be lucky and get a whole megabyte a second, but most times it rounds out to around 400 kb/s. The service is a joke at this point, always say they fixed the issue, but then the issue reemerges a day or less later.
Terrible slow DSL speeds almost to a crawl
The DSL speeds I am getting are terribly slow and Verizon claims there is nothing they can to get my speeds up to where they should be. This is very poor customer service
Speeds are great ever since we switched to Verizon FiOS, we pay for 200 Mbps up and down and get 330Mbps up and down, speeds are consistent and never slow down, customer service is also good. I would recommend Verizon.
My wifi connection and speed is good and I can use several devices at the same time without problems.
Wish they could do better
Relatively affordable. Unreliable. Service goes out constantly for no reason. Have to chase customer service around in circles for an hour to get answers to simple questions. If your service is disrupted due to their errors, you still pay. Loyalty means nothing.
I guess it is the best and our only option. The only drawback is the speed. There are peak times of day, such as lunch hour and early evening, when it could be difficult to get connected because the speed is lower. Sometimes Netflix streaming can be interrupted, but not too often. Overall satisfaction.
Solid but unexciting Internet service
We've used Verizon for Internet service for over five years. Positives: Very reliable - almost no down times. Customer service, on the few occasions where I've needed it, has been quick and helpful. Reasonable cost. Negatives: I just ran a speed test. Download -- 4.83 Mbps Upload -- .71 Mbps. That's pretty meh in a major metro area.
Great internet company. They are good for what I use it for.
Has its ups an downs
It's good but for some reason from where I'm living, not so good speed varies from time to time. If one device is on, it's good, but once there are more than one, it slows down or just won't work. Internet issues never go faster than 1.5 to 2.5Mbps.
Need more band width.
Very slow download and upload speed. Useing DSL service.
Up and Down
When it works, it's great, when it's not it is terrible. Majority of the time it is decent. But when it is not, and that's more often than reasonable, it is terrible, frustrating and pretty much shuts me down, so frustrating that I just turn my computer off. Not consistently dependable. I am looking for another provider.
1.0 mps is really 350-450 during the day. Disappointing. But is only $15/month.
not a robot
just wanted to give scores
I HAVE NEVER HAD A PROBLEM WITH THIS INTERNET HANDLING HIGH USE. MY MAIN GRIPE IS THE LACK OF HIGH SPEEDS AVAILABLE IN PLACES THAT I AM RESEARCHING FOR RETIREMENT, IE. I NEED AT LEAST 50 MBPS FOR WORKSTATION USE AND MOST PLACES ONLY OFFER A COUPLE OF MGBTS/SEC OFF OF MOBILE 4G WITH DATA CAPS AND HIGH PRICES. THIS IS REALLY CUTTING OUT MOST PLACES THAT I CAN RETIRE THAT I WOULD MOST ENJOY, AND LIMITING ME TO POSSIBILITIES IN LARGE CITIES.
Yea this is the best internet ever
I bing here like 9 month never have any problems w my internet just get block to my internet account a few time thats the only bad thing i can come with the rest oh my good it was glorious
At home worker
Speeds are ok unless you are an at home worker like I am. I running about 25 different programs through a VPN for about 10 hours a day, and the speed goes down by 50%. I am to be getting about 10mps download I normally get between 5-7mps download. They don't like to tell you about charges that you are going to get hit with if someone has to come to your house. But for less than $80 a month for both internet and home phone service you can't beat that!
$41/mo for slow speeds
Living in College Station, TX limits one's choice of mainstream internet providers to precisely two: Verizon DSL and Suddenlink cable. I've been a Verizon DSL customer for a long time and it is a reliable service, but the speeds have been and remain horrendously slow!! I pay 41 bucks and change including taxes per month and I don't feel that this is a fair price for the slow 1.5 Mbps down and 300 kbps up speeds provided. Plus there is a fair amount of speed lost due to DSL overheads - on speedtest.net the service consistently shows ~ 1.1 Mbps down and ~260 kbps up. This is very slow and VoIP call quality suffers quite a bit if someone else is surfing the internet or streaming a TV show during the call. Streaming TV shows on Hulu and movies on Netflix is not the best experience - on multiple occasions during an episode or movie, the show stops while the service tries to buffer. We cannot get HD picture quality at all on this slow speed. Overall, the service has been very reliable, with a handful of times over the past few years when service went down. Customer service has been average but not stellar. On the few occasions that the internet has been down, I'd say that the customer service rep was able to walk us through diagnostics and get the service back up and running about 50% of the time. On the other 50% of the occasions, the rep basically gave up and either sent another rep to check the problem on site or said to "wait awhile - it will be fixed." All in all, I'd be hesitant to recommend Verizon DSL if they were looking for a fast connection. The only plus appears to be reliability.
Verizon High Speed Internet Reviews FAQ
Verizon High Speed Internet is the brand name for Verizon’s DSL Internet service. Reviews on this page are for Verizon’s DSL Internet service, which is different from their better-known “Fios” service. To date, we’ve collected 18,760 ratings and reviews of Verizon High Speed Internet, with 40.2% of BroadbandNow visitors rating their service favorably. The most common issues we’ve seen in customer reviews are problems with the speed and a lack of interest in phone service.