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Verizon High Speed Internet Customer Reviews

Read customer reviews and ratings of Verizon High Speed Internet's service. To see if broadband Internet from Verizon High Speed Internet is available in your area enter your zip code below.

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1.63 Stars  471 Reviews
1.63 out of 5 stars

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Poor service, equipment and too expensive for what is offered

R. Scott Harrison on February 16, 2018

Verizon High Speed Internet gets a D- to F rating from me, with A being the best rating possible. I have been with Verizon for more than 10 years. When I moved to the current address in an apartment building, Verizon stated that Fios, which I had had at my previous address, was not available in the new apartment. They told me in 2010 that Fios should be available soon in this building. It still isn't, more than 7 years later. With regard to Verizon High Speed Internet itself, the service is variable to such a degree that I have to resort to using my cell phone and the wireless connection there rather than Verizon internet quite often. Verizon refuses to replace the outdated, original modem and router and charges as much as a cable provider for cable service. The service also fails at least once a week. The phone lines cannot be updated to digital service, so most options with phone simply do not exist with Verizon "high-speed" internet. Finally, Verizon's customer service and technical support are awful and are getting worse, not better with time. I am not sure what all has changed with Verizon in the past seven years, but something is not right. And until they have Fios in this area, I cannot recommend their products.

Verizon is terrible

1.00 Stars

on December 12, 2017

DSL internet worked fine for a while, but for the past month, it is in and out...have called weekly and am always told it's working, and they'll get it going for a day, then it goes out again..calling them is always very time consuming.

Up and Down

3.00 Stars

on September 25, 2016

When it works, it's great, when it's not it is terrible. Majority of the time it is decent. But when it is not, and that's more often than reasonable, it is terrible, frustrating and pretty much shuts me down, so frustrating that I just turn my computer off. Not consistently dependable. I am looking for another provider.

Completely unreliable

Gtd on August 19, 2018

DSL modem must be rebooted multiple times every day. Even when it works, the best speed is around 4 Mbps. We desperately need some competition.

Inexcusably Bad Service for Extended Internet Malfunction

1.00 Stars

on December 11, 2017

I've been paying for Verizon high speed internet for years with only occasional problems until recently. In the last few months, internet speed slowed and now connection is not working for 3 weeks. I called for service numerous times and was on hold for 1 hour before speaking to a supervisor who confirmed this is an outside line issue. He set up a tech appointment. Tech came late and had no idea what he was there to fix. he left without fixing the problem. Issue was escalated to Verizon's "Promise Team" who promised this would be taken care of and set up another tech appointment. for today. More of the same ensued - tech and dispatch supervisor had no idea what they were here to fix. I explained issue. They said they'd resend another tech and didn't. Other friends have had similar problems with Verizon.

Throttle down

1.00 Stars

on March 06, 2019

I have been with Verizon for a very long time and I use them for home phone, internet, cell phones, and tablet. I use their internet because I have no other options where I live. I bought their unlimited everything plan which works well for the first 15 GB which usually lasts about the first week of the month at 4G. After that, they throttle the internet down to speeds I have a hard time opening emails. I just did a speed check which took me about 12 hours of randomly checking to get it connected and the speed throttled down is .4 Mbps which is why I cannot even open an email. Very disappointed with the service and I have and will continue to look for other internet providers. I would not recommend to anybody that needs to use more than 15 GB per month to ever get this service.

Poor is an understatement...

2.00 Stars

on March 18, 2017

The speed is atrocious. 3Mbps/>1Mbps. When I originally spoke with the sales agent, they told me that it was "Up to 15 Mbps connection." I informed them that I did a lot of online gaming as well as watching streaming services such as Netflix. Told them that sometimes if Netflix was running and a game was being played at the same time, I would have issues with both. They told me that because this was an "individual line" instead of servicing town-homes, that a 15 Mbps down service would suffice. I was wary, but agreed to their service as there are no other land based services available at my home. I scheduled an installation, they did not show up. Finally, I spoke to someone who expressed their sympathy for my issues and was able to get a tech sent to my house the next day to have my service installed. The tech arrived when he was supposed to, and was alerted to the issues that I had had. He was the first one to tell me I probably wouldn't see more than 3 Mpbs. I have now had the service for about 6 months, and the only good thing I can say about it is that it hasn't gone down. Outside of that, the service is terrible. I have never once seen the "up to 15 Mbps" I was promised when I spoke to the sales agent. I can still play my online games as long as nothing else is being done on the internet at the time. If Netflix is in use, my latency goes through the roof. Downloads take forever. I can download with nothing else on the internet at approximately 1 Gb per hour. A large game will take a 1-3 days to download.

Very unreliable

1.00 Stars

on January 31, 2019

Sometimes it works fine, most times it doesn't. Network is slow, works fine during off-peak hours but is very slow on evenings and weekends. The network is not up to speed, very disappointing. Have worked with their tech department and haven't fixed anything, they made it worse at times. Sad. Really wanted internet service but this is not worth the money I pay for. Substandard service.

Just a circle

2.00 Stars

on July 03, 2017

I watch three minutes of a circle on the screen for twenty seconds of video. My AOL dialup in the 90's was more reliable. And this is after purchasing a new router and checking connections.

Very Slow - not recommended

1.00 Stars

on July 02, 2018

Since we don’t have FIOS in our area, Verizon customer support is terrible. The only online support app is for FIOS and if you call them, they have nothing to offer for improvement. You get transferred around and then are told they can’t help because they are not in sales. It’s a pointlesss waste of time.

Subpar DSL

1.00 Stars

on April 11, 2019

Since January 2019, DSL download speed averages .74 Mbps and upload is .06, think about that and how it makes residential email use a nightmare. Three calls to Verizon IT who say those speeds are all I'm entitled to under the Basic Plan, and the only solution is to "upgrade". Take your business elsewhere.

Slow Speeds, but no FIOS available

1.00 Stars

on April 03, 2019

We have multiple devices in our house and have had them for years. Since we started with Verizon, we were told we couldn't get higher speeds because of our location, yet with the installation of Fios sporadically throughout the region, we weren't able to access that either. Now, we're at a point where our internet speed randomly drops through the floor and doesn't allow us to even load the google search page. Upon speaking to the tech folks at Verizon, they simply put us on a different bandwidth on our router. It changed nothing and they won't give us an option for higher speeds. They're routinely coming in under 4Mbps download (usually under 3 though) and less than 1Mbps upload. Most recent speed test came in at 0.48Mbps. They don't give us another option to upgrade our speed and nobody else has an internet package that isn't priced through the roof. We need reasonable competitors and more options.

$41/mo for slow speeds

2.00 Stars

on January 04, 2015

Living in College Station, TX limits one's choice of mainstream internet providers to precisely two: Verizon DSL and Suddenlink cable. I've been a Verizon DSL customer for a long time and it is a reliable service, but the speeds have been and remain horrendously slow!! I pay 41 bucks and change including taxes per month and I don't feel that this is a fair price for the slow 1.5 Mbps down and 300 kbps up speeds provided. Plus there is a fair amount of speed lost due to DSL overheads - on the service consistently shows ~ 1.1 Mbps down and ~260 kbps up. This is very slow and VoIP call quality suffers quite a bit if someone else is surfing the internet or streaming a TV show during the call. Streaming TV shows on Hulu and movies on Netflix is not the best experience - on multiple occasions during an episode or movie, the show stops while the service tries to buffer. We cannot get HD picture quality at all on this slow speed. Overall, the service has been very reliable, with a handful of times over the past few years when service went down. Customer service has been average but not stellar. On the few occasions that the internet has been down, I'd say that the customer service rep was able to walk us through diagnostics and get the service back up and running about 50% of the time. On the other 50% of the occasions, the rep basically gave up and either sent another rep to check the problem on site or said to "wait awhile - it will be fixed." All in all, I'd be hesitant to recommend Verizon DSL if they were looking for a fast connection. The only plus appears to be reliability.

2.00 Stars

on April 17, 2016

It's always losing connection, not good speed. They do have wonderful customer service.

Has its ups an downs

3.00 Stars

on February 25, 2018

It's good but for some reason from where I'm living, not so good speed varies from time to time. If one device is on, it's good, but once there are more than one, it slows down or just won't work. Internet issues never go faster than 1.5 to 2.5Mbps.

Reliable, but expensive

3.00 Stars

on July 18, 2015

"High Speed" is max 3 mbps download and 0.7Mbps upload over wire. I can see the switching building, and maybe this is why the service has been very reliable. But the latest price increase to $40 per month is exorbitant for such slow throughput. Nothing higher is available from Verizon in the Portville, NY area.

Solid but unexciting Internet service

4.00 Stars

on September 09, 2018

We've used Verizon for Internet service for over five years. Positives: Very reliable - almost no down times. Customer service, on the few occasions where I've needed it, has been quick and helpful. Reasonable cost. Negatives: I just ran a speed test. Download -- 4.83 Mbps Upload -- .71 Mbps. That's pretty meh in a major metro area.

Great speeds

5.00 Stars

on May 13, 2019

Speeds are great ever since we switched to Verizon FiOS, we pay for 200 Mbps up and down and get 330Mbps up and down, speeds are consistent and never slow down, customer service is also good. I would recommend Verizon.

Mostly satisfied

3.00 Stars

on December 16, 2018

I guess it is the best and our only option. The only drawback is the speed. There are peak times of day, such as lunch hour and early evening, when it could be difficult to get connected because the speed is lower. Sometimes Netflix streaming can be interrupted, but not too often. Overall satisfaction.


5.00 Stars

on July 01, 2018

Great internet company. They are good for what I use it for.

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Verizon High Speed Internet Reviews FAQ

Verizon High Speed Internet is the brand name for Verizon’s DSL Internet service. Reviews on this page are for Verizon’s DSL Internet service, which is different from their better-known “Fios” service. To date, we’ve collected 18,553 ratings and reviews of Verizon High Speed Internet, with 40.1% of BroadbandNow visitors rating their service favorably. The most common issues we've seen in customer reviews are problems with the speed and a lack of interest in phone service.

How We Select Reviews to Display

The Verizon Internet reviews displayed on this page are selected based on the helpfulness of content in the review. The majority or reviews we receive are not publishable due to lack of information in the text. We are not able to publish reviews that don’t explain their star rating, or that are incomprehensible due to confusing spelling and grammar.

As a rule, we only publish those reviews that include specific, helpful information to support the customer’s reasoning for leaving a good or bad star rating.

Are All These Reviews From Real Customers?

Yes, all Verizon Internet reviews shown on BroadbandNow come from IP addresses associated with Verizon’s service areas. We are able to use an IP-verification process to ensure that reviews come from real, current customers only, and that those users are not able to leave multiple reviews.

Verizon Internet Reviews: High Speed Internet vs Fios

The reviews shown above are not for Verizon Fios service. This page is dedicated to Verizon High Speed Internet, which is what they call their slower “DSL” Internet services. Verizon High Speed Internet is delivered over phone lines, while Verizon Fios is delivered using more modern fiber-optic cables. Our Verizon Fios reviews are available here.

Common Issues with Verizon High Speed DSL Internet

The reviews we’ve read from current Verizon High Speed Internet customers commonly complain about two issues: speed and price. Because Verizon’s DSL service is often the only Internet option in their service area, the speeds aren’t always as fast as they might be in more cooperative urban areas. DSL Internet tends to be slower than both Fiber and Cable, but since it’s the only option for many customers, the price might be just as high as cable. Additionally, customers who do not want a landline phone will usually not get the same “bundled” pricing that phone customers are offered.

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