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Cox Communications
(855) 913-4284 View Cox Plans

Cox Cable Internet Customer Service

Use the information found below to contact the Cox customer service number. We’ve listed any relevant numbers categorized by department, average wait time, and hours of operation. We’ve also included a link to the company’s online chat interface, if you prefer to get support via text.

It is fairly common for internet providers to maintain a wide variety of departments for specific issues such as billing, sales, and technical support. That said, Cox streamlines things a bit by just having one central customer service phone number to call.

There is no dedicated phone number for Cox when it comes to billing or cancellation requests, so these will need to be made through the main Customer Care hotline. You may still be able to arrange for a promotional deal or discount on your current plan in exchange for remaining a paying customer.

For Cox business service, we’ve included both the company’s small business sales and general business customer service support numbers. You will usually find that these numbers will have shorter wait times and premium service overall.

Cox Communications Customer Service Phone Numbers

Department Phone Number
Purchase Cox Internet Service (844) 307-4407

Contact Cox Cable

Use these pages to find answers to the most common Cox customer service related questions. You can also find the information you need below to call the Cox Cable Internet customer service department by phone, or to contact them via text using their online chat support.

Purchase Cox Internet Service

(844) 307-4407

Cox maintains a different customer service number for each city in their coverage area. However, if you don't want to find a local store, you can call and speak to a sales agent at this third-party sales line.

Cox Communications Business Customer Service Phone Numbers

Department Phone Number
Cox Business Customer Service (Business) (866) 272-5777
Cox Business Internet Sales Department (Business) (866) 456-9944

Cox Business Internet Phone Numbers

Cox Business customer service phone number

(866) 272-5777

Cox maintains a dedicated customer service line for all Cox business customer needs. Account, billing, and any other general questions can all be directed here. This is also the number to call if you need to reach their technical support department. Technical support for all Cox Business Internet, Voice, and TV services is available 24/7.

Cox Business Internet Sales Number

(866) 456-9944

If you would like to order a new Cox small business service, you can save yourself time by calling their business sales department directly at this number. Cox business agents can give you all the information you need about their various business products, network, and security solutions. Remember to ask about current promotions in your area as well.

Cox Store Contact Details by City

Store Name Phone Number Store Address Open Hours
Cox Solutions Store (703) 480-2830
11044 Lee Hwy #10, Fairfax, VA 22030

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 9AM–5PM
  • Sun: 12–5PM

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Cox Solutions Store (703) 480-7885
5958 Kingstowne Center #100, Alexandria, VA 22315

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Cox Solutions Store (757) 369-6208
112 New Quarter Dr, Williamsburg, VA 23188

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Cox Solutions Store (757) 410-4781
725 Eden Way North Sre. 708, Chesapeake, VA 23320

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Cox Solutions Store (757) 716-3560
2173 Upton Dr #101, Virginia Beach, VA 23454

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Cox Authorized Retailer (757) 395-4861
1449 Tomcat Blvd, Virginia Beach, VA 23460

Mon: 9AM–9PM

  • Tue: 9AM–9PM
  • Wed: 9AM–9PM
  • Thu: 9AM–9PM
  • Fri: 9AM–9PM
  • Sat: 9AM–9PM
  • Sun: Closed

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Cox Solutions Store (757) 321-4702
4701 Virginia Beach Blvd #220, Virginia Beach, VA 23462

Mon:

  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:

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Cox Solutions Store (757) 228-1971
1140 N Military Hwy #810, Norfolk, VA 23502

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Cox Solutions Store (540) 266-7077
4760 Valley View Blvd NW #40, Roanoke, VA 24012

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 9AM–5PM
  • Sun: Closed

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Cox Solutions Store (504) 358-6970
4852 Veterans Memorial Blvd suite c, Metairie, LA 70006

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (504) 358-6972
3131 Elysian Fields Ave, New Orleans, LA 70122

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (337) 456-4460
1906 Eraste Landry Rd, Lafayette, LA 70506

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (337) 456-4462
1906 Veterans Memorial Dr, Abbeville, LA 70510

Mon: 10AM–6PM

  • Tue: 10AM–6PM
  • Wed: 10AM–6PM
  • Thu: 10AM–6PM
  • Fri: 10AM–6PM
  • Sat: Closed
  • Sun: Closed

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Cox Solutions Store (337) 456-4464
1017 Progress St, New Iberia, LA 70560

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: Closed
  • Sun: Closed

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Cox Solutions Store (225) 663-6161
122 S Airline Hwy, Gonzales, LA 70737

Mon: 10AM–6PM

  • Tue: 10AM–6PM
  • Wed: 10AM–6PM
  • Thu: 10AM–6PM
  • Fri: 10AM–6PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (225) 330-4911
Raphael Semmes Rd, Baton Rouge, LA 70803

Mon: 9AM–5PM

  • Tue: 9AM–5PM
  • Wed: 9AM–5PM
  • Thu: 9AM–5PM
  • Fri: 9AM–5PM
  • Sat: Closed
  • Sun: Closed

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Cox Solutions Store (225) 663-6160
7401 Florida Blvd, Baton Rouge, LA 70806

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (225) 663-6163
1927 Millerville Rd, Baton Rouge, LA 70816

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (602) 795-0304
1945 E Camelback Rd D2, Phoenix, AZ 85016

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (602) 354-4595
301 E Bell Rd #100, Phoenix, AZ 85022

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (480) 214-3238
2560 W Chandler Blvd #5, Chandler, AZ 85224

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (480) 626-9315
16255 N Scottsdale Rd #C1, Scottsdale, AZ 85254

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (480) 656-4597
2150 E Williams Field Rd Suite 102, Gilbert, AZ 85295

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Authorized Retailer (623) 777-1648
5102 W Olive Ave #102, Glendale, AZ 85302

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–6PM
  • Sun: Closed

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Cox Solutions Store (602) 368-3673
6070 W Bell Rd suite a-111, Glendale, AZ 85308

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (623) 594-0915
9897 W McDowell Rd #700, Tolleson, AZ 85353

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (623) 792-5506
13754 W Bell Rd #8, Surprise, AZ 85374

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (702) 476-4244
545 Marks St #101, Henderson, NV 89014

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Authorized Retailer (702) 331-2500
1611 W Craig Rd #2, North Las Vegas, NV 89032

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 11AM–6PM

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Cox Business Services (877) 404-2568
1700 Vegas Dr, Las Vegas, NV 89106

Mon: 8AM–5PM

  • Tue: 8AM–5PM
  • Wed: 8AM–5PM
  • Thu: 8AM–5PM
  • Fri: 8AM–5PM
  • Sat: Closed
  • Sun: Closed

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Cox Solutions Store (702) 463-1714
750 N Rancho Dr, Las Vegas, NV 89106

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (702) 476-6588
9240 W Sahara Ave #110, Las Vegas, NV 89117

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (702) 527-7940
4270 Blue Diamond Rd, Las Vegas, NV 89139

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Authorized Retailer (702) 258-9222
1045 S Rainbow Blvd, Las Vegas, NV 89145

Mon: 9AM–8PM

  • Tue: 9AM–8PM
  • Wed: 9AM–8PM
  • Thu: 9AM–8PM
  • Fri: 9AM–8PM
  • Sat: 9AM–8PM
  • Sun: 11AM–6PM

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Cox Solutions Store (702) 405-0670
7930 W Tropical Pkwy #160, Las Vegas, NV 89149

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (619) 271-5793
581 Telegraph Canyon Rd, Chula Vista, CA 91910

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (760) 294-5470
1264-A Auto Park Way, Escondido, CA 92029

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (760) 631-0559
461 College Blvd Ste. 101, Oceanside, CA 92057

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (619) 328-1824
9349 Mission Gorge Rd, Santee, CA 92071

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (949) 546-1000
6771 Quail Hill Pkwy, Irvine, CA 92603

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: 12–5PM

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Cox Solutions Store (949) 546-1250
6234 Irvine Blvd, Irvine, CA 92620

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: 12–5PM

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Cox Solutions Store (949) 382-6881
23704 El Toro Rd, Lake Forest, CA 92630

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (949) 546-1200
28950 Golden Lantern, Laguna Niguel, CA 92677

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Solutions Store (805) 845-1080
3303 State St, Santa Barbara, CA 93105

Mon: 10AM–7PM

  • Tue: 10AM–7PM
  • Wed: 10AM–7PM
  • Thu: 10AM–7PM
  • Fri: 10AM–7PM
  • Sat: 10AM–5PM
  • Sun: Closed

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Cox Customer Support Channels

Cox Contact Page

This is Cox Internet’s main customer service HQ. Visit their help section to find the links for updating account information, making online bill payments, changing your service, and troubleshooting tips for common issues. On this page, you will also find all their customer support department phone numbers and a map that displays Cox store locations closest to you. Call their sales department Monday - Friday 8 am to 8 pm or Saturday 9 am to 6 pm local time to order a new service, and call the general customer service number for everything else. General customer service is available 24 hours a day, 7 days a week.

Cox Contact Page

Cox Cable online chat

Cox Internet’s online chat support is a great way to get assistance with your account, billing, and technical support questions. Using chat support allows you to bypass their normal customer service queue, and get connected with an agent from Cox almost instantly. The best part about their chat support is that it is open 24/7, so you can get assistance when you need it most.

Cox Support Chat

Cox Cable Cancellation Page

This is the page to visit if you are thinking about canceling your Cox service. Here you will find all the information about what happens after you cancel in regards to billing, equipment return, phone service, and your Cox email account. If you would like to go ahead and cancel, you will need to get in touch with a Cox representative by using their main customer service phone number or online chat.

Cancel Cox Service

Cox Business Internet Customer Service

Cox Business Internet Contact

Business customers can find everything they need here in order to contact Cox, order a new service, and get account and technical support. By using the designated business customer service lines versus the general residential numbers, you can be assured that the agent you speak with has all the most up-to-date information specific to Cox business services.

Cox Business Customer Service

Cox Cable Social Media Channels

Cox Cable Company Twitter

This is Cox’s primary Twitter account where they mainly Tweet out news, entertainment, and product information. Follow their Tweets to find what’s currently premiering On Demand, as well as receive tips and tricks for getting the most out of their various services. If you need customer service assistance, they actually maintain a separate account specifically for that.

@CoxComm

Cox Cable Support Twitter

Cox uses this Customer Care Twitter account as an alternative customer service platform. If you need to get in contact with their customer service team, just send a Tweet their direction with your information and the nature of the issue. If you would like a little privacy, feel free to also contact them by DM (Direct Message).

@CoxHelp

Cox Instagram Account

Following the Cox Communications Instagram account is a fun way to keep up to date on the latest Cox entertainment promotions. Often the photos and short video clips that they post revolve around what is coming up next on their On Demand service. It’s possible you may be able to get customer service help by sending them an Instagram DM, but we have not yet been able to confirm this.

@coxcommunications

Cox Cable Facebook Page

In addition to posting the same sort of stories on their Facebook as they do on Instagram and Twitter, you can also definitely get customer service help here. Cox is listed on their Facebook page as being very responsive to messages. This means that if send them a message here, you will likely hear back within a few minutes. Contacting them via this method may prove just as fast as using their live chat support feature.

Cox Cable Facebook

Cox Cable YouTube Channel

One of the most interesting parts about the Cox YouTube channel is the monthly “What’s On Demand” video series they publish. Check out these short clips to get highlights of the most entertaining things to watch each month. Also, navigate to their playlists section to find video tutorial series for using their services. These include video, phone, and TV how-to’s.

Cox Cable YouTube

Frequently asked questions about Cox Cable

  • Does Cox offer a senior discount?

    Cox does not offer any sort of senior discount. However, they do regularly have various deals and promotions you can take advantage of. Call Cox at their customer service line to find out what current offers are available in your area.

  • Can I cancel my Cox service without paying any fees?

    As many Cox plans don’t come with any contracts, it is possible you can cancel your service without paying any fees. However, you will still have to check with a Cox Communications representative to confirm this fact.

  • Does Cox offer 24/7 support for billing and technical issues?

    Cox customer service and technical support lines are open 24 hours a day, 7 days a week. You can also contact them via their live chat support which is available 24/7 as well.

  • Does Cox have a dedicated Twitter for support questions?

    -Yes, Cox has two Twitter accounts — one for promotional material, and one for support questions. Their @CoxHelp account is the one where you should be directing all your customer service related questions.