WOW! services Alabama, Florida, Illinois, Georgia, Indiana, Michigan, Ohia, South Carolina, and Tennessee.
WideOpenWest, better known as WOW!, is the sixth-largest cable operator in North America.
WOW! provides fiber, DSL, and copper internet along with cable TV and telephone services.
WOW! is available to over 7.2 million people in over 863 zip codes.
Expert Overview of WOW!’s Services
WOW! Internet service is available in 10 states nationwide. Aside from internet service, they offer TV plans and bundles and phone service. WOW! also offers business class service. While WOW! cable internet services are delivered via cable infrastructure, fiber service is available in some areas — but mostly for business customers.
WOW! Internet and Cable Availability
As of 2022, WOW! has a coverage area encompassing a population of 7.2 million, with the most coverage in Michigan, Illinois, Ohio, and seven other states. As a cable provider, WOW! internet is available mostly in areas targeted for cable television services before residential Internet was widely marketed, and is delivered using cable TV networks. These areas tend to be suburban areas and urban city centers more frequently than semi-rural outlying areas.
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WOW! Cable Network
WOW!’s Internet network is built on a mix of coaxial cable and fiber optic lines. Generally, they use a “Hybrid Fiber-Coaxial” network structure which sends data over fiber most of the way to a customer and only switches over to coaxial within neighborhoods, where sending individual fiber lines to each house is prohibitively expensive. Coaxial cable is already installed in most neighborhoods, since it was historically used to deliver cable TV signal.
DOCSIS technology allows WOW! and other cable providers to send digital data over these lines. The most recent 3.0 and 3.1 DOCSIS updates allow for high bandwidth in the hundreds of megabits per second without the startup cost of pure “fiber to the home.”
WOW! internet is commonly compared to DSL providers like AT&T. DSL companies use a similar network architecture that uses copper telephone lines rather than coaxial TV lines. Overall, WOW!’s cable network is stronger than DSL. While cable bandwidth is sometimes shared between neighbors and can result in slower speed during peak use hours, those slowed speeds are still an improvement over what DSL connections offer — particularly for upload speeds.
WOW! Internet Vs WOW! Cable Service
WOW! cable essentially offers two options: internet-only, and cable TV bundles. WOW! Internet-only plans make the most sense for renters, students, and anyone else who doesn’t watch TV frequently (and prefers Netflix anyway). The WOW! cable bundles are better plans for families, especially if they watch sports or want a landline home phone. WOW! offers “digital home phone” with all the features you’d expect from a basic phone plan like voicemail and low international rates.
WOW! uses Eero whole-home WiFi system
As of 2018, WOW! Internet plans include the Eero whole-home WiFi system. This “mesh” networking system is one of the better devices on the market currently, and allows home Internet users to place multiple WiFi devices around their house. These devices connect seamlessly and help spread WiFi evenly in a large home.
WOW! Internet Reviews
BroadbandNow aggregates consumer reviews of WOW! from real customers using IP-verification. Of the 8,656 ratings collected so far for WOW!, 55.9 percent gave them a positive rating and indicated that they would recommend WOW! Internet service.
WOW! Customer Service
WOW! organizes their call systems into separate sales and general support hotlines. Customers often call into WOW! For a specific reason, and can usually save some time by reaching out to the department you need directly. Normally, these calls are routed between various offices depending on their purpose, as well as how urgent they are.
If you are looking to cancel your service, there is no dedicated retention number to call. Instead, you can reach out to the main phone number for WOW! Support at (855) 496-9929, where you may still be put in touch with an agent who will offer you a discount to remain a paying customer. Business customers can reach WOW!’s Business customer service line at (855) 940-4969.
WOW! Company Background
Wide Open West brands their broadband cable services as “WOW!” and is publicly traded under the acronym WOW. The company went public in 2017. WOW! has been operating in the cable industry since 1999.
What does the “WOW” in “Wow Internet” stand for?
WOW! stands for “Wide Open West.” The name comes from the western US roots of the company, which has its headquarters in Denver, Colorado.