Starlink Customer Service: Phone Number, Support, and Troubleshooting

• Starlink customer service support is available 24 hours a day, 7 days a week by calling 1-888-GO-STARLINK (1-888-467-8275).
• Support tickets can also be submitted through the Starlink app or Starlink website.
• Customer service response times can vary, but submitting all information in advance can help you receive assistance more quickly.

If you are a Starlink subscriber (or are considering ordering satellite internet service from SpaceX), you may quickly notice that contacting customer support is a very different experience than calling a traditional internet provider. Standard broadband providers usually print a 1-800 phone number on the top of every bill, but Starlink operates primarily through a self-serve digital support model.

Navigating this app-first system can feel confusing if your internet connection drops or if you need immediate assistance with your bill. Whether you are trying to reach Starlink customer service, open an online support ticket, fix an unexpected hardware glitch, or figure out if your neighborhood is experiencing a broader network outage, this guide covers everything you need to know about getting help with your service.

Table of Contents

• Does Starlink Have a Customer Service Phone Number?
• How to Submit a Starlink Support Ticket
• Starlink Internet Is Not Working: DIY Troubleshooting Steps
• How to Check for a Starlink Outage
• Contacting Starlink About Billing and Account Management
• How to Cancel or Pause Starlink Service
• Starlink Business and Enterprise Support Options
• Frequently Asked Questions About Starlink Customer Support

Does Starlink Have a Customer Service Phone Number?

Yes, Starlink does have a customer service phone number. For years, the internet provider solely operated without one, requiring customers to use the Starlink app or website to submit support tickets. But after much criticism, Starlink opened a customer service phone line where subscribers could reach a live representative 24 hours a day, 7 days a week to speak with a billing agent or connect with a technical support specialist.

To contact Starlink by phone, call 1-888-GO-STARLINK (1-888-467-8275).

If you search online for a Starlink customer service phone number, you may run across third-party websites listing toll-free phone numbers. We strongly caution against using these because the numbers are almost always third-party technical support firms or potential scams unaffiliated with SpaceX or Starlink. Keep in mind that Starlink will never ask for your credit card details or account login information over an unverified toll-free call.

Starlink Customer Service Phone Number and Hours

Here’s a quick guide to how you can access customer support information from Starlink.

How to Submit a Starlink Support Ticket

If the automated online guides don’t solve your problem, submitting an online ticket is the best way to reach a real human customer support agent and resolve your issue. Here is the step-by-step process for how to submit a Starlink support ticket:

Method 1: Submitting a Ticket via the Starlink App (Recommended)

1. Open the Starlink App on your mobile device and log in to your account.
2. Tap on the Support icon in the main navigation menu.
3. Select Messages.
4. Click Contact Customer Support
5. A contact form will open automatically. Fill in the subject line, provide a detailed description of your issue, attach relevant photos or app diagnostic screenshots, and tap Submit.

Method 2: Submitting a Ticket via a Web Browser

1. Go to Starlink.com and click Log In in the top-right corner.
2. Once logged in, navigate to the My Account tab.
3. Click on Messages.
4. Select New Ticket.
5. Complete the online support request form with detailed notes and upload attachments if necessary.
6. Click Submit.

Method 3: Call the Customer Support Line

1. Have your account email, service address, and Starlink Kit Serial Number (located on the bottom of your Starlink base or router label) ready before calling.
2. Call 1-888-GO-STARLINK (1-888-467-8275)
3. Follow the voice menu instructions. The system will prompt you to identify the primary issue (total outage, hardware failure, billing issue, etc).
4. Enter or speak the phone number or account information associated with your Starlink subscription when requested.
5. Request a ticket or callback if an agent is unavailable. The system will automatically log your call into Starlink’s support system as a pending request and schedule a callback or generate a support log under your account.

Tips for Getting a Faster Response

When you open a Starlink support ticket, your request enters a queue managed by Starlink’s global support team (even if you place a phone call). Response times can range from a few hours to several days depending on system-wide ticket volume. To expedite your request:

• Include advanced debug data: In the Starlink app, go to Settings > Advanced > Copy Debug Data and paste this text directly into your ticket description.
• Attach physical photos: If you suspect hardware damage, take clear photos of your Starlink dish, router, power cable connections, and mounting hardware.
• Avoid submitting duplicate tickets: Creating multiple tickets for the same issue can slow processing and confuse your ticket history.

Starlink Internet Is Not Working: DIY Troubleshooting Steps

When your Starlink internet is not working, opening a ticket should be your second step (not your first). Because support ticket responses are rarely instantaneous, running through primary DIY troubleshooting steps can often resolve offline issues in minutes.

1. Inspect the Starlink App Status

Your Starlink mobile app serves as the central brain for your satellite dish and router. When your service goes offline:

• Open the app while connected to your Starlink Wi-Fi network.
• Look at the main status header. It will display statuses such as “Online”, “Offline – Booting”, “Offline – Searching”, “Offline – Disconnected”, or “Obstructed”.
• Tap the Visibility tool to run an obstruction scan. Trees, roof eaves, and nearby buildings are the single most common cause of intermittent drops and degraded speeds.

2. Perform a Power Cycle (Hard Reset)

Physical power cycling clears temporary memory glitches in both the Starlink router and the antenna’s internal modem.

• Unplug the Starlink router from the AC wall outlet.
• Wait 30 to 60 seconds.
• Plug the power cord firmly back into the electrical outlet.
• Give the system 5 to 15 minutes to reboot, orient itself toward active low Earth orbit (LEO) satellites, and establish a solid connection.

3. Check All Physical Cable Connections

Loose or damaged cabling is a frequent culprit behind connectivity drops, especially following severe weather or high winds:

• Check the power cable connected to your Starlink router.
• Unplug and inspect the custom Starlink cable connecting the dish to the router base.
• Check the connector pins for moisture, dirt, bending, or physical damage.
• Ensure the connector clicks securely into place at both the router base and the dish socket.

4. Stow and Unstow the Starlink Dish

If your dish appears stuck or misaligned, stowing the dish electronically forces it to re-orient its motors:

• In the Starlink app, navigate to Settings.
• Scroll down and tap Stow Starlink. The dish will tilt into its flat vertical storage position.
• Unplug the power source for 2 minutes.
• Reconnect the power. The dish will automatically unstow, tilt upward, and begin scanning the sky for visible overhead satellites.

5. Factory Reset Your Starlink Router

If your Wi-Fi network disappears entirely or you cannot connect local devices, perform a factory reset on your router. You can locate this button by checking your router. After a factory reset, you will need to reconnect to the default “STARLINK” Wi-Fi network and configure a new Wi-Fi network name (SSID) and password using the Starlink app. This should be done as a last resort, as this will reset all customizations.

How to Check for a Starlink Outage

Sometimes the problem isn’t on your end at all. Satellite internet infrastructure relies on ground stations (teleports), orbital satellite cross-links, and local weather patterns. If your equipment looks fine but you still cannot load web pages, you should check for a Starlink outage.

1. Check the Starlink App Network Alert Banner

When SpaceX experiences a widespread service interruption or satellite constellation disruption, Starlink pushes a banner notification directly to the top of the Starlink mobile app dashboard. The banner will typically state: “Starlink is currently experiencing a service outage in your area.”

2. Consult Third-Party Outage Trackers

Because official status pages require an active connection to view, third-party monitoring services can confirm whether thousands of other users are reporting simultaneous disruptions:

• Downdetector (downdetector.com/status/starlink): Shows real-time spikes in user-submitted outage reports, live outage maps, and regional issue trends.
• Reddit (r/Starlink): The unofficial Starlink community on Reddit frequently hosts active megathreads during widespread regional or global satellite outages.

3. Review Official SpaceX Social Media Channels

SpaceX occasionally broadcasts updates regarding major network upgrades, telemetry issues, or solar storm impacts affecting satellite communications via their official account on X (formerly Twitter).

Contacting Starlink About Billing and Account Management

If you need to contact Starlink about billing, adjust your payment options, view historical invoices, or resolve unexpected charges, all account controls are housed within your online profile.

Updating Payment Methods

Starlink relies exclusively on recurring automatic payments (credit card, debit card, or supported digital wallets). To change your card on file:

• Log in to your account on Starlink.com or the Starlink app.
• Select Billing from the main account menu.
• Click Edit Payment Method.
• Enter your updated credit or debit card information and save changes before your monthly billing renewal date.

Disputing Charges or Requesting Refunds

If you notice an unexpected line item on your account (such as a charge for extra data consumption on a Roam/Mobility plan or an incorrect service fee), you must open a dedicated support ticket under Billing Support.

• Specify the exact invoice number.
• Attach a PDF or screenshot of the disputed charge.
• Starlink billing support representatives review these requests manually and can issue account credits or card refunds when errors occur.

30-Day Hardware Trial Refunds

Starlink offers a 30-day trial period for new hardware orders. If you return the complete kit in undamaged condition within 30 days of receipt, you are eligible for a full refund of the hardware purchase price. To initiate a return during the trial window:

• Log in to your account dashboard.
• Navigate to Orders.
• Select your hardware order and click Return Equipment.
• Print the prepaid return shipping label and drop off the box at the designated carrier location.

How to Cancel or Pause Starlink Service

Starlink doesn’t impose long-term service contracts or early termination fees for standard residential plans. Subscribers have the flexibility to stop or temporarily suspend service directly from their online dashboard.

How to Cancel Starlink Service

If you are moving to an area with other internet services or simply no longer need satellite internet, follow these steps for how to cancel or pause Starlink service:

• Log in to your Starlink account at Starlink.com.
• On your main account dashboard, locate the Your Services panel.
• Click Manage next to the active line of service you want to discontinue.
• Click Cancel Service.
• Confirm your cancellation request.

Your internet access will remain active through the end of your current monthly billing cycle. Once canceled, you keep your purchased Starlink hardware dish and router. You do not need to ship equipment back to SpaceX unless you are within the initial 30-day trial window or have rented equipment.

How to Pause Starlink Service (Roam / Mobile Plans)

If you subscribe to a mobile or RV plan (such as Starlink Roam), you do not need to cancel your account outright when traveling seasonally. Instead, you can pause billing:

• Log in to your account dashboard.
• Select your Roam / Mobile service plan under Manage Services.
• Click Pause Service.
• The pause will take effect at the end of your current billing statement.

When you are ready to head back out on the road, simply log back into the app, select Unpause Service, and your connection will restore automatically.

Transferring Starlink Equipment to a New Owner

Because Starlink hardware is owned outright by the customer, you can sell or transfer your used Starlink dish to another person if you cancel your account:

• Ensure your account balance is paid in full and service is canceled.
• In your account dashboard under Devices, locate the dish serial number / ID.
• Click Transfer to release the dish from your account.
• Provide the new owner with the dish ID so they can activate it under their own fresh Starlink account profile.

Starlink Business and Enterprise Support Options

While standard residential and consumer mobile customers rely on ticket-based support queues, SpaceX offers upgraded service level agreements (SLAs) and support options for commercial, aviation, maritime, and government accounts.

Starlink Business Tier Features

• Priority customer support: Business and Enterprise tickets jump to the front of support queues, resulting in substantially faster response times from dedicated account representatives.
• Public IP and advanced networking: Business plans include public IPv4 addressing and enhanced routing controls via the web portal.
• 24/7 priority network monitoring: Enterprise accounts benefit from proactive network telemetry monitoring to identify signal drops and hardware degradation before full outages occur.

Commercial operations considering Starlink for high-reliability applications can access specialized business contact forms directly on the Starlink.com/business portal.

Frequently Asked Questions About Starlink Customer Support

How long does it take for Starlink customer support to reply to a ticket?

Typical response times range from 24 to 48 hours, but response times vary based on global ticket volume and hardware availability. Complex technical issues or high-volume periods can extend ticket resolution times to several days.

Can I call SpaceX headquarters for Starlink support?

No, calling SpaceX corporate headquarters or offices will not connect you to Starlink consumer support teams. Receptionists and security staff at SpaceX facilities cannot transfer calls to broadband support staff or assist with account inquiries.

What should I do if my Starlink cable or power supply breaks?

If your equipment is damaged, log into the Starlink app support portal immediately. If the damage is covered under warranty, Starlink support will ship replacement components free of charge. If the damage is out of warranty (such as pet damage or weather accidents), you can purchase replacement cables, mounts, and routers directly from the Starlink Shop on Starlink.com.

How do I speak to a person at Starlink if I don’t have internet access?

If your Starlink connection is completely down and you have no internet access at home, you can contact Starlink by phone at 888-GO-STARLINK (888-467-8275) or use a mobile phone’s cellular data connection (or public Wi-Fi) to open the Starlink app or visit Starlink.com to submit a support ticket.

Does Starlink offer technician visits?

Yes, Starlink can set you up with a third-party installer if required, but availability depends on location and is strictly for residential customers. While Starlink is designed for easy self-installation, your home may require a pro for assistance.