How much internet speed do you need? That depends on how you plan on using your internet connection.
< 25 Mbps basic internet for checking e-mail, google searches 25-99 Mbps will handle streaming Netflix, FaceTime, Zoom calls 100-499 Mbps fast downloads, gaming online, streaming UHD on multiple screens 500-1,000 Mbps blazing fast for just about anything
N/ASpeeds up to:75 MbpsDownload
N/ASpeeds up to:75 MbpsDownload
Internet Providers in Jacksonville, Florida
Most Popular Internet Providers in Jacksonville, Florida:
Showing 1 to 14 Providers
Internet Access in Jacksonville, Florida
The Internet availability data listed here is based on governmental data and compared and corrected against private lit address files. Since 2014, we've crunched 131,767 rows of FCC databases about broadband access in the Jacksonville area. Average speed analysis is split between major providers and calculated based on 113,349 user speed tests performed over the most recent 12 months.
WiFast is a common second choice to the primary providers, serving Jacksonville with a top speed of 75 Mbps. Wired broadband isn't actually the only way to get Internet service for residents of Jacksonville. For example, fixed wireless providers such as WiFast are able to achieve 75 Mbps using direct wireless technology. There are also 18 providers in the area offering enterprise-level products and services like point-to-point connectivity and MPLS. The small business providers listed here include all providers with explicit business packages on their site, although some offer both home and business Internet.
Viasat Internet has the widest availability for Jacksonville residents. close to one hundred percent of Jacksonville census blocks can get Internet service from them. HughesNet is the most likely second choice in the area, with coverage in practically one hundred percent of Jacksonville with predominantly Satellite Internet service. The fastest plan we've found for HughesNet in Jacksonville is 25 Mbps.
Considering network tech with significant infrastructure already built the area, we see that the most frequently available wired broadband tech types are IPBB and Fiber and Cable, with 92.56% and 97.94% respectively. Regular cable TV providers are where customers look for cable home Internet, thanks to the fact that they can use existing TV wires — which have already been built out to homes in the area — to connect subscribers to the Internet. Jacksonville customers of cable providers like Xfinity overwhelmingly pick cable thanks to the combination of low pricing for decent speeds. (At least, compared to DSL.)
The majority of Jacksonville residents have 3-4 options so far as home Internet (an average of 3.65 per census block), which is above average in the state. Jacksonville is currently the 15th most-connected metro area in Florida. Underserved blocks are comparatively low, with only 31,000 stuck with a single broadband choice. Activate the interactive map below to explore network data about Jacksonville and see Internet coverage statistics.
- There are 32 internet providers in Jacksonville with 14 of those offering residential service
- Jacksonville is the 15th most connected city in Florida ahead of Jacksonville Beach, Neptune Beach, Fleming Island, Atlantic Beach, and Orange Park.
- Explore internet access for communities within Jacksonville: Baldwin and Dinsmore
Internet Statistics 2022
3.8% of consumers in Jacksonville31,000 People Only have access to 1 or fewer wired internet providers available at their address.
This data is calculated from FCC datasets which providers are legally required to supply twice a year. We further validate this data for accuracy.
Are you a journalist or researcher writing about this topic?
Contact us and we'll connect you with a broadband market expert on our team who can provide insights and data to support your work.
Summary Of Fastest Internet Providers In Jacksonville, Florida
|Provider||Speed||Type||Time To Download 1 GB||Availability|
|Hotwire Communications||10,000 Mbps||Fiber||0s||1.2%|
|AT&T Internet||1,000 Mbps||IPBB and Fiber||8s||92.6%|
|EarthLink||1,000 Mbps||DSL and Fiber||8s||79.8%|
|Viasat Internet||100 Mbps||Satellite||1m 21s||100.0%|
|Windstream||100 Mbps||DSL||1m 21s||5.3%|
|Summit Broadband||100 Mbps||Fiber||1m 21s||0.4%|
|Hargray Communications||1,000 Mbps||Fiber||8s||0.1%|
|WiFast||75 Mbps||Fiber||1m 49s||99.7%|
|NEFCOM||100 Mbps||DSL||1m 21s||0.0%|
|T-Mobile Home Internet||115 Mbps||Fixed Wireless||1m 11s||43.6%|
|HughesNet||25 Mbps||Satellite||5m 27s||100.0%|
|Ultra Home Internet||100 Mbps||Fixed Wireless||1m 21s||43.6%|
Internet Providers in Nearby Cities
Internet Provider Competition Map For Jacksonville
The “Connected” metric is a citywide average based on FCC data showing the density of broadband options at the census block level.
This statistic is drawn from the population in census blocks not served by at least one wired broadband provider.
Fiber coverage data is sourced from FCC Form 477 filings and cross-validated through BroadbandNow with private datasets and direct provider reporting.
This coverage statistic is based on a mix of FCC and private provider reporting in the past two quarters.
25 Mbps download and 3 Mbps upload is the minimum speed for an Internet connection to be classified as “Broadband” by the FCC.
Internet Coverage close to University Of North Florida and Jacksonville University
In the two-mile area around University Of North Florida, a normal house or apartment building has 3 options for an internet connection. The variety of internet service options near Jacksonville University is virtually the same. Both universities have average internet speeds that are appropriate for students needs like streaming online video, downloading big items, and playing games. Plans in this range aren't guaranteed to be obtainable in every block around campus, and may be unavailable in apartment buildings. Remember that these averages are calculatedbased on download speed reports, and performance will likely be closer to the official download speeds provided here.
Data Caps in Jacksonville
Many Internet companies have been moving to increase the use of "data caps" to residential broadband plans as of late. This market trend is certainly true for Jacksonville, with providers such as Xfinity advertising plans with data caps. It's not a major concern for the majority of Internet subscribers, but it is liable to affect users that share their plan with household members or "power users" who upload a lot of 4K content. An HD video stream on Netflix consumes about three Gigabytes of data per hour. SD content eats up about 1GB/hr.
Customer Reviews of Internet Providers in Jacksonville
caring customer service
There are people working here who truly care. Stay positive, stay focused, and work together. We're all doing the best we can these days. Thank you for resolving my issues.
Service technician from Jacksonville Beach FL
We asked for a service technician to come out to fix an issue with our TV and find out why our internet service is so slow. He found that we have a splitter in the outside box for stronger Wifi. He also reprogrammed the remote to turn on TV and change channels and volume. Best technician to ever come to our house yesterday.
Much better value than others we have had.
Xfinity Customer Service
I rate Xfinity 5 stars. Out of anything, I definitely recommend Jordia. He is a kind, respectful and understanding young man. He made it easier to get what I wanted fixed to be fixed. It was fast and easy and I hope you feel the same way about his reliability.
AT&T Internet is good, but I wish there was a fast WiFi community broadband too.
Good experience. Installation was hassle free and install guy was great. There has been no down time, so it's very reliable. The problem is their lack of speed. 13 Mbps down and 2 Mbps up; that's it. The throttle on the upload is what makes this kind of frustrating. I work with high resolution images so it's a pain for me. Otherwise, if it were symmetric up and down it'd be pretty good for what I'm paying. I wish there was a community broadband wireless option in Jacksonville.