Sparklight Internet Reviews

My Internet wires were cut by the dish network. So within half an hour, I had Sparklight out here assisting to fix the issue! Tech was so awesome and very helpful Thank you

Well, I think this time we went almost a month without an outage and here it is Saturday night no cable no Wi-Fi.

I had an unlimited plan but at the end of the month, my bill would sometimes double because I used up all my data on an unlimited plan I use 1 TV and have security cameras that are set to record between the preset time.

A tech arrived within two hours of my reporting internet was down. Within 20 minutes he had everything, TV and computer online. Also cell phone. He was very polite and even programmed my HP printer to a new modem. Cannot say enough about the speedy service, and the professionalism of the Sparklite tech,

Changes to streaming are too bad. I put up with overpriced poor TV programming for 25 years. Now I will be taking my business to others. Poor communication and bad service have plagued this company for years. Don't think they will survive.

The repair man came out today and repaired our internet. He was awesome, did a super job, very professional.

$80.00 to $85.00 monthly. Now jumping to $100.00 a month. We started with cable one (unlimited streaming) (knowing what our bill would be each month). With “spark-light” our monthly bill is like a box of chocolates…we have experienced increases without explanation. They have been the worst internet provider I have experienced thus far (by a long shot).

The internet goes out constantly, we've tried contacting them multiple times for months and they are unable to fix it.

I had the pleasure of working with a rep, and they were great! I called in to inquire about lowering my bill and had a great promo available to me that they informed me of. He explained the changes that would impact me and set clear expectations such as the drop in bill, effective date, how long it would take my router to reset when the promo ends, and what the price will be after. Just super thorough. I also had a question about changing my due date because my bill is due on the 28th but I paid it on the 1st and was worried that would have a negative effect on my account with Sparklight.he let me know I have a grace period and as long as it's not being abused by paying outside the grace period, there is no negative reporting. He still offered to change the due date to something that better aligns with my personal finances if I would like to change it. The call dropped right when we were finishing up (not sure if that was on my end or his) so I didn't get a chance to do the survey. I chatted in and gave me this forum to leave my feedback. I know that was a lot, but working in customer service myself- and being a Contact Center manager of a bank- I know good and bad calls- tech was great! People tend to just share "the bad" and always complain. The good and great should be shared too. Thank you for all you do.

Wi-fi is constantly going down, gave us a discount on our plan, and then not even 3 months later they took it away saying it wasn’t available anymore. At this point, I feel like I'm being robbed of my money, stay far away from this terrible wifi service. There are better ones available.

Owned my equipment. They said I needed to upgrade. Now I pay substantially more with no improvement at all in service.. this is very dishonest of them. Going to seek another internet provider, who is not so deceitful. No way to treat a long-time customer.

I want to express my satisfaction with the great work of their tech. I had trouble with my phone connectivity for a while and had two technicians over. The problem has not been solved until he came in and did what needed to be done and now my phone and computer work at the same time. THANK YOU! I gave 5 stars because of his work and professionalism. Otherwise, I would give 4 stars. Some customer service reps need to be more friendly.

Just wanted to brag about the service technician He upgraded my service and had me running again with no issues! He answered all of my questions and was extremely professional! His customer service was second to none!

We were having connection problems and had a tech who checked everything and fixed our problem. He is friendly, KNOWLEDGEABLE, and helpful. Thank you.

I had trouble getting ACP on my home computer so I went to the Sparklight office. Tech not only answered questions but helped me push it through my phone. Then she helped me find my next destination using the map app. Thanks.

It is 11:22 pm and I still have no internet service. I left my previous provider for inadequate service but at least it was less expensive. Very, very disappointing.

After a year of good service with Sparklight, on the early morning of Friday, December 1st, 2023, at the apartment complex where I live in Biloxi, Ms, lightning struck at the onset of a rainstorm and 'fried' routers throughout the complex. At first, not knowing the router was fried, I called Sparklight which went directly to a recording stating work was occurring in my immediate service area. By the end of the day, my internet & tv still weren't working. I happened to see a Sparklight vehicle parked in front of the complex office, so I went in and inquired about service. A technician had just completed repairing the fried routers at the office and was about to leave. He was kind enough to hear my concern that I still had no service and was constantly getting the recording when I called. I dialed the number and let him listen. Together we spoke to a rep about my service who could only say work was ongoing in our area. The Technician said the recording needed to be released since he had completed work at the complex office, then those like me would need to put in individual work orders for a tech to be sent to individual apartments. However, although it was already after dark in the evening, this kind wonderful customer service-oriented technician took it upon himself to call in, create a work order, and follow me to my apartment where he replaced my 'fried Sparklight router' with a new one, set in my new router number and password, then told me to wait about 30 minutes, at which time the connection would/should be in working order. And, sure enough, he was correct. As a widow living alone, I'm grateful that tech still exists in the business world, kind & professional enough to go the extra mile for a Sparklight customer. He is a great technician and an asset to Sparklight.

Great experience, very thorough technician. Tech from Nampa ID. was excellent.

You would imagine that spending more money to have better quality means you would get it. I guess the gaming package doesn’t support gamers. I’ve never suffered through such lag and slow speeds until now. I’m not all that impressed with this internet service at all.

I paid my bill and was told my amount due by November 23 2023 was $42.50 and when I went to pay the amount I was charged was $126.50 I don't understand the wrong information on my account and feel like I have been taken advantage of I hate Sparklight's dishonest charges.