BroadbandNow is excited to announce our 2019 Service Provider Awards Program. This program is the culmination of a massive, cross-disciplinary effort to highlight excellence among internet service providers across the United States.
Program Overview
At BroadbandNow, we’ve analyzed more than a billion rows of data to power our provider search engine, which itself fuels more than 13 million user searches annually. As the only consumer resource investing in data aggregation and validation for independent, regional ISPs, we are rolling out this awards program in order to recognize small-to-mid-sized providers offering excellent service to consumers across the nation.
Internet Provider Award Categories
We’ve designed this program to center around three core aspects that we believe are vital to operational excellence in broadband service. These categories are Fastest Average Speed, Customer Approval, and Affordable Plans.
Internet Provider Size Categories
For most award categories, we’ve organized providers by their relative size. We used the following metrics to determine where to place each provider:
- Small provider: provider with population covered < 50,000
- Mid-size provider: provider with population covered < 4 Million
- Major provider: provider with population covered > 4 Million
Fastest Average Speed
Fastest Average SpeedFastest Average Speed award winners exhibit operational excellence by providing fast, reliable speeds to their customers. These are service providers who take their commitment to bringing the broadband connectivity of tomorrow to consumers all across the US seriously, and we’re proud to showcase their efforts.
Award Winners: Small Providers
Award Winners: Mid-Sized Providers
Award Winners: Large Providers
Fastest Average Speed Methodology
Our Average Speed category was determined using a mix of data from M-Labs and speed tests run through our own proprietary data validation system. Using this method allows us to remove “repeat” and “suspect” tests. This also helps us confirm each test was run on a particular provider’s network, ensuring the most accurate results possible.
Customer Approval
Customer ApprovalAward recipients in this category have proven their commitment to offering industry-leading customer support, competitive pricing, and reliable service. Customer sentiment can be a difficult thing to measure in the broadband industry, so we’re excited to provide insight into which brands are truly excelling in this area in 2019.
Award Winners: Small Providers
Award Winners: Mid-Sized Providers
Customer Approval Methodology
Customer Approval Awards rely upon our internal consumer sentiment data. We have collected hundreds of thousands of sentiment inputs across thousands of service providers. We’ve leveraged this data to gain deeper insights into the ISPs truly excelling in the current marketplace.
Affordable Plans
Affordable PlansThis award category focuses on providers offering low-cost internet plans to consumers at various levels of speed. We believe that affordable broadband options are vital to the future of the US economy, and we’re proud to recognize providers who share this view.
| Basic Internet | Broadband Internet | High Speed Internet | Gig Internet | |
|---|---|---|---|---|
|
1
|
 |
 |
 |
 |
|
2
|
 |
|
 |
|
|
3
|
|
 |
 |
| Basic Internet | Broadband Internet | High Speed Internet | Gig Internet | |
|---|---|---|---|---|
|
1
|
 |
 |
|
 |
|
2
|
 |
 |
 |
|
|
3
|
 |
 |
|
 |
| Basic Internet | Broadband Internet | High Speed Internet | Gig Internet | |
|---|---|---|---|---|
|
1
|
 |
 |
 |
 |
|
2
|
|
 |
|
|
|
3
|
|
 |
 |
 |
Affordable Plans Methodology
For this category, we broke down the most affordable service packages at the national level, as well as across various technology types (fiber, DSL, cable, etc). We awarded providers at four different speed tiers:
- Basic Internet: 5 Mbps – 24.9 Mbps
- Broadband Internet: 25 Mbps – 99.9 Mbps
- High Speed Internet: 100 Mbps – 949.9 Mbps
- Gigabit Internet: 950+ Mbps
For each tier, we looked at the providers offering the lowest-priced plans relative to each speed tier.
Not listed above? Be sure to check your provider dashboard to view any additional awards your company may have won! You can access your dashboard by clicking here.
