Expert Overview of Windstream’s Services
Windstream is a DSL (Digital Subscriber Line) provider in Georgia, Texas, Kentucky, and 47 other states. They also offer fiber and fixed wireless in select areas. While they are currently focused on business services including Cloud-hosted VoIP and data storage, Windstream also offers broadband plans for residential customers in many areas. These plans include Internet, digital phone, and digital TV services, which can often be bundled together for a discount. Their DSL Internet is a common choice for customers in rural areas, and is often combined with TV service from their partner Dish Network.
Windstream DSL Network
For residential customers, Windstream usually delivers service via their DSL network. DSL stands for Digital Subscriber Line, and is the term for delivering Internet access via telephone lines. These twisted copper lines were designed for analog landline phones, but DSL hardware allows them to be used for sending digital data without disrupting voice signal, as older dial-up connections did. Because DSL tends to be slower than technologies like coaxial cable and fiber, Windstream DSL is often seen as an alternative that’s suitable for customers who otherwise might only have access to cellular or satellite connections.
Windstream “Kinetic” Internet
Windstream has recently been investing heavily in network upgrades and rolling out more fiber backbone in subscriber areas. This means that many Windstream customers can get hybrid fiber-DSL connections that are several times faster than older plans. Windstream has branded these as “Kinetic” connections, and these can provider a solid alternative to traditional cable for customers who have billing issues with their regional cable provider. These plans often bundle TV, phone, and Internet service together into one bill for a discount.
Windstream Internet Service Rating
BroadbandNow collects IP-verified ratings for Windstream by checking if visitors are current Windstream customers and serving a random sample of those visitors a rate and review window. Among the customer inputs received, 34.0 percent of Windstream customers indicated that they would recommend the provider.
Windstream Corporate Structure
Windstream was created in 2006 through a merger between Alltel’s landline phone division and Valor Communications Group. The corporation is formally known as Windstream Holdings, Inc., and is traded publicly as WIN. Windstream Holdings merged with EarthLink in 2016, and former Earthlink service areas were folded into the Windstream brand name.
Windstream’s rural availability is one of the better parts of the company, as they can often service customers with few other options. DSL is a popular technology for rural customers since virtually any home with landline phone wiring installed can get DSL from whatever company owns that line. For those customers in Windstream’s service area, the only question is how up to date the network is in that area to support the latest “Kinetic” speeds. Overall, Windstream has availability in states, making them one of the top 20 DSL providers in the USA.
Windstream Customer Service
If you have technical questions about your Windstream service, you’ll usually have the most luck calling into the primary support number, (800) 347-1991, for help. Likewise, if you’re looking to cancel your internet contract completely, the main phone number for Windstream customer service is best. Windstream business customers can contact the business support line at (800) 347-1991.